Question 1

How do you charge for your work?

Accepted Answer

We charge a fixed fee because we feel like that’s the fairest option for our customers. That means if we get stuck working on a problem, we won’t charge extra, and if the job takes less time than we estimated, you won’t be billed for time that we don’t need.

Question 2

How soon can you schedule my appointment?

Accepted Answer

Our schedule varies depending on the time of year. During the busy season, it can take us one or two days to get you on the schedule, but we’ll set up a time with you as soon as possible.

Question 3

What equipment and materials do you use?

Accepted Answer

We always use high-quality parts and equipment for new installations and repairs. We use OEM replacement parts whenever possible. In some cases, like with very old furnaces, the factory doesn’t provide replacement parts and we have to find alternatives, but we always make sure the parts we use are the best quality.

Question 4

Are rebates available for my HVAC equipment?

Accepted Answer

We can provide you with information about rebates. There are government programs available to help homeowners pay for equipment and installations.

Question 5

Can you go over the details of certain equipment?

Accepted Answer

Yes. We can show you estimate guides that have all the information you need about your equipment, including photos, model numbers, modifications and other details. Having this information will help you make the right decision for your home.

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