Diamond Certified Company Report

Fast N’ Reliable Moving, LLC

Diamond Certified Company Report

Fast N’ Reliable Moving, LLC

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 96 VERIFIED CUSTOMERS i

Nick M.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

1 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reasonably priced, hard working, efficient and flexible.

All around great company and their flexibility

Jennifer M.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

2 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them. They are reliable, on time, affordable, nice, nothing got broken and was the easiest moving experience we have ever had.

Affordable, reliable and quick

Edwin B.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

3 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are conscientious, follow through, nice, strong, handle things carefully and punctual. I have used them two times for two different moves and both times I was impressed.

I have used them two times, for two different moves and both times I was impressed.

Read All 96 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Andy Zhang, Co-Owner

Fast N' Reliable Moving, LLC provides local and long-distance moving services for residential and commercial clients throughout the Bay Area. As a full-service mover, the family-owned and operated company has the capabilities to handle everything from packing/unpacking to loading/unloading, and it also has the equipment to hoist and move oversized items like pianos.

Co-owner Andy Zhang says Fast N' Reliable Moving’s dependability has been an important aspect of its success. “We’ve been around for a long time, so our customers know we’re going to stand by our promises and do whatever it takes to make them happy. We never leave in the middle of a job and we’re always willing to go the extra mile to achieve positive results.”

Fast N' Reliable Moving maintains a staff of highly experienced movers, all of whom are trained on industry-best moving practices. “Our workers are very friendly and professional, and they know how important it is to take good care of our clients’ belongings,” says Mr. Zhang. “Everyone who works here possesses the skills and know-how to excel at what we do.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Fast N’ Reliable Moving, LLC

COMPANY CONTACT
Service AREA

the Bay Area

SERVICES PERFORMED

Local & Long-Distance Moving
Packing & Unpacking
Hoisting
Piano Moving

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Fast N’ Reliable Moving, LLC

A Fast N’ Reliable Moving, LLC truck on a recent jobsite

Company Profile

Fast N' Reliable Moving, LLC provides local and long-distance moving services for residential and commercial clients throughout the Bay Area. As a full-service mover, the family-owned and operated company has the capabilities to handle everything from packing/unpacking to loading/unloading, and it also has the equipment to hoist and move oversized items like pianos.

Co-owner Andy Zhang says Fast N' Reliable Moving’s dependability has been an important aspect of its success. “We’ve been around for a long time, so our customers know we’re going to stand by our promises and do whatever it takes to make them happy. We never leave in the middle of a job and we’re always willing to go the extra mile to achieve positive results.”

Fast N' Reliable Moving maintains a staff of highly experienced movers, all of whom are trained on industry-best moving practices. “Our workers are very friendly and professional, and they know how important it is to take good care of our clients’ belongings,” says Mr. Zhang. “Everyone who works here possesses the skills and know-how to excel at what we do.”

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Company Philosophy

“Our goal is simple: make sure our customers enjoy their experiences so much that they refer us to their friends and family and think of us whenever they need to move. By approaching their moving projects with professionalism and integrity, we’re able to ensure their satisfaction.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Fast N’ Reliable Moving, LLC, the most effective way to keep customers satisfied is to always stand by its promises, regardless of the situation. “We’ve been around for a long time, so our customers know we’re going to do whatever it takes to make them happy,” says co-owner Andy Zhang. “We’re willing to go the extra mile to achieve positive results.”

Fast N’ Reliable Moving has been providing local and long-distance moving services for residential and commercial clients throughout the Bay Area since 1994. As a full-service mover, the family-owned and operated company handles everything from packing and unpacking to loading and unloading, and it also has special equipment that allows its technicians to hoist and move pianos and other oversized items.

Unlike moving companies that hire inexperienced technicians in an effort to reduce their operating costs, Fast N’ Reliable Moving maintains a staff of friendly, reliable movers who take customer satisfaction seriously. “We train all of our employees on industry-best practices and show them how to take good care of our customers’ property,” affirms Mr. Zhang. “Also, some of our crew members are bilingual, which adds another aspect of customer care and accessibility.”

Ultimately, Mr. Zhang sees Fast N’ Reliable Moving’s customer-oriented approach to moving as its most important attribute. “Our goal on every job is to make sure the customer enjoys the process of moving,” he says. “By communicating clearly and being professional, we’re able to help them have a great experience.”

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Industry Info

When it comes to hiring a moving company, make sure you know how to protect yourself and your belongings.

Moving is stressful enough—you don’t need to add potential complications by relying on an unlicensed, uninsured moving company. According to Andy Zhang, co-owner of Fast N’ Reliable Moving, LLC in San Francisco, the number one mistake people make when moving is hiring a company that isn’t properly licensed. “Movers who are licensed with the state have to pass a test,” he explains. “That’s important because it protects you if your property gets lost or damaged.”

Here are some other ways you can protect yourself and your belongings when moving:

  • The moving company should have a local or listed address on its website and printed materials, and it should also be able to give you proof of license, insurance, and bond.
  • The company’s license should be verifiable on the California Public Utilities Commission’s website.
  • All professional movers must provide a bill of lading (an official contract that’s required by law).
  • Expect your moving company to perform an in-home inspection before estimating moving costs. The inspection should include a detailed list of items to be moved and the estimate should be binding. Any moving company that only offers non-binding estimates can charge you for the actual weight of your belongings, which can be much more than the original estimate.
  • Ask about additional fees and get a firm estimate for all services you intend to use. Packing your own belongings can save you a lot of money, as can providing your own moving materials like boxes and blankets. If the company anticipates providing additional services or materials, it should include them in the estimate.
  • Movers shouldn’t expect you to pay in cash or before your move is complete. Large deposits or upfront payment requirements can also be signs of an unprofessional mover. You should only pay upon delivery.
  • Professional movers should use a company moving truck, not a rental (U-Haul, Ryder, etc.).
  • Your mover should offer valuation coverage to protect your belongings. This isn’t moving insurance, but it will hold the mover partially responsible.
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Frequently Asked Questions

Q: Can you accommodate my move on a certain date?
A: We have multiple crews, so we’re usually able to accommodate specific moving dates. Just provide us with the exact date and book in advance and we’ll be ready to handle your move.

Q: Can you move my piano?
A: Yes, we have a lot of experience with moving pianos and other oversized items.

Q: Can you move me from San Francisco to San Jose?
A: Yes, we do full-service moves throughout the Bay Area.

Q: Can you pack and unpack for me?
A: Yes, our full-service package includes packing, moving and unpacking.

Q: Will you show up on the day of my move?
A: Of course. We’ve heard about people whose movers didn’t show up on moving day, but that has never happened with us. We always show up when we’re scheduled.

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SELECTED PHOTOS FROM Fast N’ Reliable Moving, LLC

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Andy Zhang

Expert CONTRIBUTOR PROFILE
  • Andy Zhang is owner of Fast N’ Reliable Moving, LLC, a Diamond Certified company. He can be reached at (650) 273-5408 or by email.

Andy Zhang: A Generational Move

By James Florence, Diamond Certified Resource Reporter

SAN FRANCISCO — As a second-generation mover, Andy Zhang looks back on the origin of his industry involvement. “My dad started Fast N’ Reliable Moving in 1994,” he recounts. “He was previously in the restaurant business, but after being laid off he went into the moving industry, where he worked for a few years before branching off on his own. I started working with him when I was 20, and when he decided to retire in 2004, I took over as owner of the company.”

Today, Andy says his favorite part of his job is the variety. “One of the perks of being a mover is you get to see different views, visit different locations and meet lots of different people. There aren’t many jobs that offer that level of variety.”

A resident of San Francisco, Andy spends the bulk of his time outside of work with his wife, Judy, and their four children. “Two of our kids are older and two are still very young, so there’s quite a range between them,” he says. “I enjoy spending time with my family, whether going to the park or the movies or just staying home and hanging out. I have a lot of fun playing with the little ones—they’re at a fun age.”

In regard to a professional philosophy, Andy describes the perks of being (and working with) a family-owned business. “Like most family-owned businesses, we’re very focused on things like fairness and quality,” he explains. “I think people tend to trust family businesses more than big corporations—typically, the owners are more involved and have a more personal interest in running things and taking care of their customers. This leads to a greater rate of customer satisfaction, so that’s something we don’t take for granted.”

When asked the first thing he’d do if he were to retire tomorrow, Andy says he would see the world. “Currently, I try to travel about once a year. Last year we went to Hawaii; the year before, we went to China. So, if I were to retire, I’d definitely spend more time travelling. I’ve still never been to Europe, so I’d probably start there.”

Ask Me Anything!

Q: What’s your favorite restaurant?

A: Outback Steakhouse in Daly City.

Q: What are your favorite sports teams?

A: The New England Patriots and the San Francisco 49ers.

Q: Are you an early bird or a night owl?

A: I’m kind of both—I wake up early but I also stay up late.

Q: Music or talk radio?

A: Music.

Q: What’s your favorite snack?

A: Chocolate.

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Expert articles
  • Packing for an Efficient Move

    SAN FRANCISCO —When planning for a move, most homeowners make an effort to be prepared by packing their household items ahead of time. However, to ensure an efficient move, it’s important to pack properly.

    One packing rule is pretty basic: Make sure everything ends up in a box. This may sound simple, but it’s easier said than done. The more loose items you have on moving day, the more time it’ll take to figure out what to do with them. Since most items need to be in a box before they can be moved, having everything packed in advance can save you time (and if your mover charges by the hour, money).

    When packing boxes, be sure to consider the weight of the items you’re packing. Heavy items like books and kitchen appliances should be packed into smaller boxes, whereas lighter items like linens and children’s toys can be packed into larger ones. It’s also a good idea to seal all boxes, which will help you avoid spills and lost items. Lastly, label each box with the room it will go into—that way, your movers will know where to put everything when they unload the truck at your new location.

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Expert video tip
  • Video: Packing for a Move

    Complete Video Transcription:

    SAN FRANCISCO — Host, Sarah Rutan: An important aspect of moving is knowing how to properly pack and label your boxes. Today we’re in San Francisco with Diamond Certified Expert Contributor Andy Zhang of Fast N’ Reliable Moving to learn more.

    Diamond Certified Expert Contributor, Andy Zhang: Here’s a tip for you. How to prepare properly packing for the move-ins. Make sure you use proper boxes for what you put inside. Use the small boxes for books and kitchens, medium boxes for clothes, pots and pans – that’s something not too heavy. Large boxes for linens or toys – something really light. And be sure you label all the boxes, where it’s going in the new location that you’re moving into so our mover can properly put the boxes where it’s supposed to be. And seal the boxes, and so that way the move will go more efficient and fast and safe, and will save you time for the processing of the move.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Fast N’ Reliable Moving, LLC WEBSITE AND EXTERNAL FEED
  • Fast N’ Reliable Moving, LLC SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.fastnreliable.com
Diamond Certified RATINGS ON Fast N’ Reliable Moving, LLC
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 96 VERIFIED CUSTOMERS i
Fast N’ Reliable Moving, LLC : Average 9.1 out of 10 based on 96 unique customer surveys of customer satisfaction.

Nick M.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

1 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reasonably priced, hard working, efficient and flexible.

All around great company and their flexibility

Jennifer M.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

2 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them. They are reliable, on time, affordable, nice, nothing got broken and was the easiest moving experience we have ever had.

Affordable, reliable and quick

Edwin B.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

3 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are conscientious, follow through, nice, strong, handle things carefully and punctual. I have used them two times for two different moves and both times I was impressed.

I have used them two times, for two different moves and both times I was impressed.

Michelle C.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

4 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, wrapped all my furniture, didn't scratch anything and were on time.

They were efficient, wrapped all my furniture, didn't scratch anything and were on time.

Laura Y.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

5 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were helpful and nice.

Mark E.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

6 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were excellent, beautiful people and unbelievably strong, like supermen.

They are nice, constantly working, and not wasting one minute.

Nisa A.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

7 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fast and affordable

They were fast and generally friendly. They made it easy.

Dana B.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

8 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt and quick.

It was an easy process and quick.

Tom L.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

9 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly, they know how to pack fragile items so don't worry about your TV, mirrors or things of that nature.

They were very upfront about their pricing.

Diane L.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

10 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are down-to-earth people, no nonsense, careful and give an honest estimate. I did most of the packing myself as we were moving a medical office with confidential files and medical equipment and they gave it the attention that was needed.

They put their whole heart into it. This was the second time using them which speaks to how good they are and I am about to call them again.

Omar A.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

11 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quick, easy and simple

They were efficient. And they cared for my stuff.

Oscar

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

12 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very pleasant and easy to work with

Very prompt, they don't make you wait around and respond quickly.

Alessandra B.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

13 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were extremely efficient, they worked really hard and did the job fast and carefully.

The price was reasonable and the service was excellent.

Robin D.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

14 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very careful with all our things. They came prepared with wardrobe boxes, they did what I asked them to do and it was just an overall good experience.

They were very courteous and very good about communication on timing and asked us about our my timing.

Jason B.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

15 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, quick, easy to work with and I have recommended them to friends.

They are reliable, did a good job, and I didn't feel like I had to watch them.

Lisa C.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

16 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very careful and conscientious with all of our belongings.

They wrapped every piece of furniture and took good care of it, and were friendly.

Scott D.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

17 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and cost efficient.

They treated my house like their own both times I have used them.

Luz B.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

18 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

Always use them and recommend them. The price is fair, the people are very good, very careful and they move fast.

I have used them many times, even just to move furniture from one room to another and are always good.

Eunjin S.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

19 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have very reasonable prices, they do long distance moving and the people I worked with were professional and friendly.

They were very diligent, came on time and they did everything we talked about.

Randy J.

VERIFIED Fast N’ Reliable Moving, LLC CUSTOMER

20 of 96

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They were on time, punctual and didn't break anything.

They did a good job.

Read All 96 Survey Responses at Ratings View