Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting contractors that have earned the prestigious Diamond Certified award. For Faith Painting, the key to keeping clients happy is simple: make the painting process as comfortable as possible for them. “Whether we’re explaining our procedures, helping them choose colors or simply answering questions, we do whatever it takes to make things easy for our clients,” says owner Mario Corpuz. “Painting projects can be challenging, but our flexible services and ability to solve problems help ensure a smooth process.”
Faith Painting has been providing interior and exterior painting services for residential and commercial clients in Santa Clara and Santa Cruz Counties since 1992. In addition to painting all types of wood, metal and concrete surfaces, the family-owned and operated company is qualified to conduct color consultations, remove wallpaper, and more.
Unlike less experienced painting contractors that disappear after projects are complete and don’t respond to questions or warranty claims, Faith Painting stays in contact with its clients to make sure they’re completely satisfied with its work. “We’ve been doing this for a long time and proudly stand behind everything we do,” affirms Mr. Corpuz. “Our customers know we’ll be there whenever they need our help, and they appreciate that type of support.”
Another distinguishing attribute of Faith Painting is its honest approach to communicating with its clients. “Whenever we send out a proposal, we state exactly what we’re going to do,” says Mr. Corpuz. “For example, if it’s an exterior project, we’ll explain how we’re going to pressure wash surfaces and cover windows. Having detailed contracts keeps everyone on the same page so there are fewer misunderstandings. Our clients really like knowing what to expect before, during and after their projects.”
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