Diamond Certified Company Report

Environmental Remedies, Inc.

Diamond Certified Company Report

Environmental Remedies, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 315 VERIFIED CUSTOMERS i

Craig H.

VERIFIED Environmental Remedies, Inc. CUSTOMER

1 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service is right here on time. They don't make a mess. They were cordial. The cleanup was good. They're great people to work with. Even if I had a crazy question, they'd answer it.

Scott was fabulous and very easy to talk to. Their friendliness and their willingness to help were tops. They did a fantastic job. They didn't procrastinate. They got in and got it done. They worked.

Cynthia M.

VERIFIED Environmental Remedies, Inc. CUSTOMER

2 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred my neighbors to them. They are very professional and helpful

Lots of things are good. I feel that they are honest and try their best to take care of the customer. You can trust them. They're not in it just for the money.

Susan E.

VERIFIED Environmental Remedies, Inc. CUSTOMER

3 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're wonderful.

Their professionalism and the job that they did, they told me every step of the way what they were doing. They were perfect.

Read All 315 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Environmental Remedies, Inc. (ERI) is an asbestos and lead abatement contractor that serves residential and commercial clients throughout Northern California. The company has completed thousands of projects for a diverse clientele list that includes homeowners, contractors, insurance providers and government agencies.

Owner/President Jaime Tamayo founded ERI in 2004. An industry veteran of more than 30 years, Mr. Tamayo gained experience working for one of California’s largest abatement firms before establishing his family-owned and operated company. He considers his staff and crews to be the driving factors in helping ERI become one of the most trusted abatement contractors in the Bay Area.

ERI’s project supervisors have between 13 and 16 years’ experience in the remediation trade, and its technicians have a minimum of five years’ experience. Mr. Tamayo says his company is dedicated to providing cost-effective solutions for abatement projects of all sizes while maintaining its reputation for quality workmanship and customer service. The firm’s Quality Assurance Program ensures its finished products adhere to strict regulatory requirements and meet customers’ highest expectations.

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Environmental Remedies, Inc.

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County

SERVICES PERFORMED

Asbestos Removal
Lead Removal

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Environmental Remedies, Inc.

Company Profile

Environmental Remedies, Inc. (ERI) is an asbestos and lead abatement contractor that serves residential and commercial clients throughout Northern California. The company has completed thousands of projects for a diverse clientele list that includes homeowners, contractors, insurance providers and government agencies.

Owner/President Jaime Tamayo founded ERI in 2004. An industry veteran of more than 30 years, Mr. Tamayo gained experience working for one of California’s largest abatement firms before establishing his family-owned and operated company. He considers his staff and crews to be the driving factors in helping ERI become one of the most trusted abatement contractors in the Bay Area.

ERI’s project supervisors have between 13 and 16 years’ experience in the remediation trade, and its technicians have a minimum of five years’ experience. Mr. Tamayo says his company is dedicated to providing cost-effective solutions for abatement projects of all sizes while maintaining its reputation for quality workmanship and customer service. The firm’s Quality Assurance Program ensures its finished products adhere to strict regulatory requirements and meet customers’ highest expectations.

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Company Philosophy

"We're committed to providing the most professional and comprehensive abatement services in the industry, and we're continually striving for improvement. We maintain a family atmosphere through communication, responsibility, honesty and unity. Our goal is to give our customers the same care and service we'd expect for our families."

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Comparative Summary

Asbestos removal companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Environmental Remedies, Inc. differentiates itself by maintaining a flawless track record for regulatory compliance and safety—an accomplishment rarely seen in the industry. “Since we’ve been in business, we’ve had zero citations from the Bay Area Air Quality Management District or Cal/OSHA,” says co-owner Scott Tamayo. “We’ve also had zero workers’ compensation claims, which means we’ve had no injuries on the job.”

Another distinguishing characteristic of Environmental Remedies is the overall experience of its staff. Owner Jaime Tamayo leads the way with 30-plus years in the business, but all the company’s technicians have at least five years’ experience, and its project foremen and supervisors have been in the industry for at least 12 years. “Our overall experience goes a long way in making sure we do our projects correctly,” says Scott Tamayo. “We only employ the best and most experienced technicians. By doing so, we ensure there isn’t a scenario we haven’t come across before. This allows us to take prompt and appropriate action to meet any of our customers’ needs.”

Unlike mold and lead abatement companies that eventually get complacent when dealing with clients, Environmental Remedies takes great pride in maintaining a high level of customer service. “We try to set ourselves apart by providing better service,” confirms Mr. Tamayo. “Our goal is to impress our customers at every stage of the project, from their first phone call all the way through the final inspection and billing.”

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Industry Info

When it comes to asbestos/lead removal and abatement, not just any contractor can take on the work.

California law requires a special license for contractors who deal with asbestos and lead, as well as special training and certification in removal and abatement practices. Before you hire a company to handle these types of problems, it’s imperative to confirm its qualifications. “Due to lack of education or simply to avoid delays, a lot of contractors go into people’s homes and start doing their work without testing for asbestos or lead,” says Scott Tamayo, co-owner of Environmental Remedies, Inc. in Fremont. “They end up contaminating the homes and exposing the occupants—and their workers as well—to these health hazards. It’s a common problem, unfortunately. Property owners need to be aware of the hazardous materials that are in their buildings and ensure their contractors are following the laws meant to protect them.”

Mr. Tamayo emphasizes that the presence of asbestos or lead isn’t necessarily dangerous. It’s only harmful when particles are released into the air via peeling or damage created by remodeling-related demolition. “If the asbestos or lead is intact, you can usually just leave it alone,” says Mr. Tamayo. “But you need to be aware of where it is so you can warn any contractors that come in to do work. If it becomes damaged or starts to peel, you should call a licensed abatement contractor.”

Here are some general tips for preventing and controlling household mold:

• When water leaks or spills occur indoors, act quickly. If wet or damp materials or areas are dried within 24 to 48 hours, mold usually won’t grow.
• Regularly clean and repair roof gutters.
• Keep air conditioning drip pans clean and drain lines unobstructed and flowing properly.
• If possible, keep indoor humidity below 60 percent (ideally between 30 and 50 percent) relative humidity. Relative humidity can be measured with a moisture or humidity meter—a small, inexpensive ($10 to $50) instrument available at many hardware stores.
• If you see condensation or moisture collecting on windows, walls or pipes, quickly dry the wet surface and reduce the moisture/water source. Condensation can be a sign of high humidity.

Reducing humidity
• Vent moisture producing appliances (dryers, stoves, kerosene heaters) to the outside when possible. Combustion appliances produce water vapor and will increase humidity unless vented to the outside.
• Run the bathroom fan or open a window when showering. Use exhaust fans or open windows whenever cooking or running the dishwasher.

Preventing condensation
• Increase ventilation by opening doors and windows when it’s practical. Use fans as needed.
• Cover cold surfaces, such as cold water pipes, with insulation.
• Increase air temperature.

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Frequently Asked Questions

Q: What are the steps to the abatement process?
A: When you first call, our office manager takes down all the relevant facts—what needs to be done, contact information, insurance information and so forth. Then we pass the information to one of our estimators, who will come out, survey the site and provide a price. If you choose to hire us, we’ll schedule the project, submit the necessary notifications to the regulatory agencies and start work.

When we finish, you can choose to have air clearance testing conducted to verify the effectiveness of our performance. This is at your discretion or the discretion of your insurance company. The air clearance testing is done by an independent company—you can find them on your own or we can give you a referral. They’ll test the air for asbestos, lead, mold or whatever we removed. If everything is clear and within acceptable levels, we’ll return to the home, remove our plastic and equipment, and leave you with a clean property.

Q: What are the steps to the removal process?
A: The process may vary slightly from property to property and based on the type of project. However, in general, it’s conceptually the same. We isolate the affected areas from the remainder of the building with polyethylene sheeting. Then we create an airtight, watertight seal around the work area and install HEPA-filtered air filtration devices to capture any dust in the air while the work is performed. The HEPA filters trap 99.97 percent of airborne particles, creating cleaner air than the air we normally breathe. The air filtration devices also create negative pressure within the containment area. Even if there’s a small tear in the plastic sheeting, nothing will escape due to the inflow of air created by the negative pressure.

Once containment is in place, we’ll do the demolition and removal, using water misting to keep dust to a minimum. We’ll bag and seal all the debris, remove it from the containment, clean the site, and return to remove our containment and equipment upon receipt of any air clearances. If air clearances aren’t conducted, we typically return 24 hours after the project was completed to remove the containment and equipment.

Q: Do asbestos, lead and mold have to be removed?
A: It depends. If left undisturbed, asbestos and lead aren’t health threats. If asbestos material has been damaged or lead paint is peeling, or if it’s anticipated that the materials will be disturbed throughout the course of a renovation or repair, then law mandates proper removal of the materials. With mold, it really depends on your sensitivity to the allergen and the particular scenario. There are no laws that specifically require the removal of mold solely due to its presence in a structure.

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SELECTED PHOTOS FROM Environmental Remedies, Inc.

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Rob Meyers

Expert CONTRIBUTOR PROFILE

Rob Meyers: Breaking the Mold

By James Florence, Diamond Certified Program Reporter

PLEASANTON — After working on both the residential and commercial sides of the construction business, Rob Meyers thought he’d seen and done everything, but when he got an opportunity to learn about construction restoration, it opened the door to a whole new world. “I started working in construction 25 years ago as a framer and eventually got into finish carpentry work,” he recounts. “In 2008, I met a contractor who offered to train me in construction restoration. Upon taking my first class, I was hooked. In particular, I found the science behind mold and asbestos abatement really interesting. I earned my industry certifications and continued to work forward from there.”

Today, as a project manager for Environmental Remedies, Inc., Rob says his favorite part of his job is the detective work that goes into solving mold issues. “Asbestos and lead are both pretty cut-and-dry, but mold is a lot more complicated. In addition to removing it, you have to determine the factors that caused it to develop in the first place so it doesn’t come back again. I enjoy the process of tracking down the source of mold problems and coming up with effective solutions.”

Born and raised in New Hampshire, Rob came to the Bay Area in 1990 and today resides in Menlo Park. Outside of work, some of his favorite pastimes include fishing and following professional sports. “I’m a big Boston fan since I grew up in New England, so any time my teams are in town, I go see them play,” he says. “My other passion is fishing. I have a speedboat, and whenever I have a free weekend, I’m usually out fishing with my buddies or my sons, Jake and Josh.”

Concerning his abatement career, Rob espouses the importance of professional integrity. “In this business, it’s easy for dishonest contractors to exploit customers’ fears, which is why integrity is first and foremost with us,” he explains. “Providing effective, long-term solutions is a must when it comes to mold issues. After all, if I charged you $2,000 to clean up a mold infestation and it returned two weeks later, it’d be hard to justify my role as your abatement contractor.”

When asked the first thing he’d do if he could retire tomorrow, Rob says he’d withdraw to a slower pace of life. “I grew up on a farm, and after spending the last 25 years in the city, I miss the peacefulness of the country. I would actually love to buy a house in a rural area just outside the city, which would allow me to have the best of both worlds.”

Ask Me Anything!

Q: Music or talk radio?
A: Talk radio during the workday, music in the evening.

Q: What was your first car?
A: An early ’80s Ford Escort. It had a bad interior exhaust leak, so for two years I drove around with a headache not realizing I was slowly killing myself.

Q: What’s your favorite thing to do on a rainy day?
A: Sit at home and watch old Elvis movies. My dad was a huge Elvis fan, and I actually got to see him in concert when I was eight years old, a couple years before he died.

Q: What’s your favorite snack?
A: It’s a tie between pistachios and beef jerky.

Q: Who makes you laugh?
A: I grew up listening to Bill Cosby and later got into guys like Billy Crystal, Robin Williams, and, more recently, Mitch Hedberg and Brian Regan. I actually did stand-up comedy for about 13 years in the San Jose and Oakland areas, and I even tried out for Last Comic Standing a few times.

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Expert articles
  • Common Misconceptions about Mold and Asbestos

    PLEASANTON — When hazardous substances are found in the home, it’s important to deal with them in a safe, proactive manner. However, whether it’s mold or asbestos, people often have an uninformed or misguided perspective on what this entails. Here are a couple of common misconceptions:

    Misconceptions about Asbestos
    Some homeowners think that asbestos can only be present in areas like walls, but it can actually exist in numerous materials, including vinyl flooring and ceiling “popcorn.” So, if you’re performing your own remodeling work, have a professional abatement contractor conduct an assessment of your home beforehand. That way, you’ll know exactly what you’re dealing with.

    A related misconception when remodeling is that you don’t need to worry about asbestos in small amounts. According to the EPA, when building materials contain less than 1 percent asbestos content, it’s considered a “trace amount” and isn’t subject to special handling regulations. However, even trace amounts of asbestos can be potentially harmful when the materials containing them are disturbed, and special procedures may still be required to ensure safety during removal. Talk to an abatement contractor to get some insight before starting your project.

    Misconceptions about Mold
    Upon discovering the presence of mold in their homes, many people assume it’s an immediate health threat and react accordingly. However, even if you find what appears to be black mold in your home, there’s a good chance the situation isn’t as dire as you think. There are thousands of different strains of mold, but only a few produce toxins. So, before moving your family into a hotel, call a professional abatement contractor to come to your home and assess the true nature of the situation.

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Expert video tip
  • Video: Misconceptions about Mold & Asbestos

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: When it comes to dealing with mold and asbestos, many homeowners have false impressions about what’s safe and what isn’t. Today we’re in Pleasanton with Diamond Certified Expert Contributor Rob Meyers of Environmental Remedies to learn more.

    Diamond Certified Expert Contributor, Rob Meyers: Hey everybody, I’m here to just address a couple of misconceptions about things you might find in your home that are going to be a concern to you and your family. We get a lot of calls about asbestos in the home and a lot of calls about mold in the home.

    And when it comes to asbestos, one of the common misconceptions is that if it’s less than a hundred square feet of material or it’s less than one percent asbestos, you can go ahead and remove that by yourself. When it comes to mold, one of the common misconceptions is, I found mold in the house, I know it’s toxic and now I have to get my family out and we don’t have anywhere to go. Please help me. So let’s address both of those issues.

    When you’re dealing with asbestos, asbestos is in a lot of the building materials used in your home, whether it’s your drywall, it can be vinyl flooring, it can be that popcorn ceiling that nobody seems to like anymore. If you’re in a situation where you want to do remodel work at your home, or you have an issue, whether it’s a water damage or a fire damage and some of those materials were impacted, give a professional abatement contractor a call, let them come out to the house, do an assessment and possibly even bring in an industrial hygienist out of the home so that they can test those materials and get you a lab report. That way you know exactly what you’re dealing with and your professional abatement contractor can proceed in the appropriate manner.

    When it comes to mold, mold grows for two different reasons in the home. Either it’s the result of an event, you had a water damage or a roof leak or something or something cause the water to be there – or it’s an environmental condition. Maybe the home is facilitating mold growth because of humidity, lack of insulation, could be a number of reasons. Don’t jump to the conclusion that it’s toxic mold just because it’s black. Again, if you’re in to those situations in your home and you want help cleaning that up, give a professional abatement contract a call, let us come out and do an assessment and we can point you in the right direction.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Environmental Remedies, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Environmental Remedies, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 315 VERIFIED CUSTOMERS i
Environmental Remedies, Inc. : Average 8.8 out of 10 based on 315 unique customer surveys of customer satisfaction.

Craig H.

VERIFIED Environmental Remedies, Inc. CUSTOMER

1 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service is right here on time. They don't make a mess. They were cordial. The cleanup was good. They're great people to work with. Even if I had a crazy question, they'd answer it.

Scott was fabulous and very easy to talk to. Their friendliness and their willingness to help were tops. They did a fantastic job. They didn't procrastinate. They got in and got it done. They worked.

Cynthia M.

VERIFIED Environmental Remedies, Inc. CUSTOMER

2 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred my neighbors to them. They are very professional and helpful

Lots of things are good. I feel that they are honest and try their best to take care of the customer. You can trust them. They're not in it just for the money.

Susan E.

VERIFIED Environmental Remedies, Inc. CUSTOMER

3 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're wonderful.

Their professionalism and the job that they did, they told me every step of the way what they were doing. They were perfect.

Sue A.

VERIFIED Environmental Remedies, Inc. CUSTOMER

4 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient and very speedy.

Very courteous

Forrest A.

VERIFIED Environmental Remedies, Inc. CUSTOMER

5 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and friendly people.

They cleaned up very well, and they did a good job.

Monica C.

VERIFIED Environmental Remedies, Inc. CUSTOMER

6 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't really know.

They came out, did their job, and left.

Judy C.

VERIFIED Environmental Remedies, Inc. CUSTOMER

7 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, and they did a great job. They encapsulated everything in plastic bags, and it was very neat.

How they treated us, they were very polite and very cordial. They answered our questions as we asked them.

John D.

VERIFIED Environmental Remedies, Inc. CUSTOMER

8 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good, professional job.

They showed up when they said they would, and they got the job done in a short time frame.

Joe F.

VERIFIED Environmental Remedies, Inc. CUSTOMER

9 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very expensive

I was very happy with them for doing it.

Aurelie H.

VERIFIED Environmental Remedies, Inc. CUSTOMER

10 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very pleased. They were reliable, knowledgeable, and they answered all of my questions.

The quality of the work that was done

Dianna H.

VERIFIED Environmental Remedies, Inc. CUSTOMER

11 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very efficient, and they met all of their commitments. They did a nice job of basically doing what they committed to do. They were on schedule and on budget.

They are very responsive, very accurate, and just nice to work with. It was just very easy.

Larry I.

VERIFIED Environmental Remedies, Inc. CUSTOMER

12 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were just very effective, and they communicated exceptionally well.

They talked to us a lot, and we knew exactly what they were going to do. They were very fast.

Alex K.

VERIFIED Environmental Remedies, Inc. CUSTOMER

13 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are informative and helpful.

They kept me informed about what was going on.

Margaret M.

VERIFIED Environmental Remedies, Inc. CUSTOMER

14 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know.

They were nice people, and I liked them.

Ben M.

VERIFIED Environmental Remedies, Inc. CUSTOMER

15 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were excellent. Yhey were fast and efficient. There were no problems at all.

They were fast and furious.

Rebecca M.

VERIFIED Environmental Remedies, Inc. CUSTOMER

16 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

I just thought they were very professional, and they cleaned up very well. They sealed everything up, and they didn't have a problem with having a dog in the house.

I didn't really have to take care of anything. They did everything for me.

Gail V.

VERIFIED Environmental Remedies, Inc. CUSTOMER

17 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they were here quickly, and they did their jobs.

They were here quickly, and they got the job done.

Pamela W.

VERIFIED Environmental Remedies, Inc. CUSTOMER

18 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that from start to finish, they did an amazing job, and they told us before they started how it would all work. They explained it, and they gave us a ballpark quote. It was great. They were really cautious with us. They estimated the number of days correctly. The complex said it was okay to put new lights in, so they opened up the ceiling, and they put the lights in. They also put tunnels and strips, so they could put the wires through. We didn't know there was asbestos in the ceiling before we put the lights in. ERI came out and sealed everything just like they were supposed to. They cleaned it out, and they got all of the asbestos out. They cleaned out the condo, so in about 3-4 days, it was all clean, and the job was done. We were able to go back in 2 days later, as they cleaned and filtered out the air.

The great thing was that because things were open, everything was quick, and they did a good job. They helped us with the paperwork in getting a permit, and they covered it all. They really do care, and they were respectful of environmental rules and laws. They put plastic down, even though the floor was cement. They sealed everything up, they taped up the plastic, they double-bagged it when they were done, and they took it all away. They made sure it was taken out properly.

Jackie

VERIFIED Environmental Remedies, Inc. CUSTOMER

19 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were just very professional, and they did a great job.

They just took care of business, and they did what they were supposed to do.

Scott

VERIFIED Environmental Remedies, Inc. CUSTOMER

20 of 315

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient and on time.

They got the job done quickly, I guess.

Read All 315 Survey Responses at Ratings View