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Diamond Certified Company Report

El Gato Painting & Restoration, Inc.

Diamond Certified Company Report

El Gato Painting & Restoration, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i

Fernando R.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality, great value

Their attention to detail, the point person I dealt with was awesome. They did everything they said they would, and the end result was what we envisioned. They did a phenomenal job.

Harold W.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and courteous.

They do anything they are asked and do it on time.

Doug R.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a fantastic job, they painted the inside and outside of my home and they did an exceptional job. I would highly recommend them.

They got the job done quickly, they didn't have to go back and correct anything.

Read All 125 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ken Slosarik, Owner

El Gato Painting & Restoration, Inc. provides a complete range of interior and exterior painting services for residential and commercial clients throughout the South Bay and East Bay. In addition to painting all types of surfaces, the company has the in-house capabilities to perform drywall and cosmetic dry rot repairs, stucco patching, deck staining, and more.

Owner Ken Slosarik says El Gato Painting & Restoration’s meticulous approach to preparation has been an important aspect of its long-term success. “We’re one of the few painting companies that use a chemical stripper, which removes more peeling paint per hour than any other method. Also, since we offer a six-year unlimited warranty, we’re very thorough when it comes to making sure every job is done properly.”

El Gato Painting & Restoration’s technicians stay up-to-date on the latest products and techniques in the painting industry, and they attend weekly training and safety meetings to ensure they’re maintaining high levels of quality in their work. “Our clients often tell us that our employees are the most knowledgeable people they’ve ever met when it comes to painting,” says Mr. Slosarik. “They know which products, materials and applications are necessary to achieve the best results.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON El Gato Painting & Restoration, Inc.

COMPANY CONTACT
Service AREA

the South Bay
East Bay

SERVICES PERFORMED

Interior & Exterior Painting
Cosmetic Dry Rot Repair
Stucco Patching
Epoxy Floor Coating
Drywall Repair
Deck Staining

BRANDS Supported
  • Benjamin Moore

  • Dunn-Edwards

  • Rust-Oleum

DIAMOND CERTIFIED RESEARCHED ARTICLES ON El Gato Painting & Restoration, Inc.

Company Profile

El Gato Painting & Restoration, Inc. provides a complete range of interior and exterior painting services for residential and commercial clients throughout the South Bay and East Bay. In addition to painting all types of surfaces, the company has the in-house capabilities to perform drywall and cosmetic dry rot repairs, stucco patching, deck staining, and more.

Owner Ken Slosarik says El Gato Painting & Restoration’s meticulous approach to preparation has been an important aspect of its long-term success. “We’re one of the few painting companies that use a chemical stripper, which removes more peeling paint per hour than any other method. Also, since we offer a six-year unlimited warranty, we’re very thorough when it comes to making sure every job is done properly.”

El Gato Painting & Restoration’s technicians stay up-to-date on the latest products and techniques in the painting industry, and they attend weekly training and safety meetings to ensure they’re maintaining high levels of quality in their work. “Our clients often tell us that our employees are the most knowledgeable people they’ve ever met when it comes to painting,” says Mr. Slosarik. “They know which products, materials and applications are necessary to achieve the best results.”

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Company Philosophy

"We want every client to have a positive experience, so we always do what we say we're going to do and make sure they're happy with each aspect of our work. We're prompt and honest, and we cover all our bases to ensure high-quality, long-lasting paint jobs."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting contractors that have earned the prestigious Diamond Certified award. For El Gato Painting & Restoration, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: emphasize careful preparation on every job, regardless of its size. “Anybody can apply a coat of paint, but if the preparation isn’t done correctly, it won’t last,” says owner Ken Slosarik. “We know our customers expect quality and value, so we take our time and make sure our preparation is as thorough as possible.”

El Gato Painting & Restoration has been providing interior and exterior painting services for residential and commercial clients throughout the South Bay and East Bay since 1977. The company has the training and equipment to paint all types of surfaces, and it’s also qualified to perform drywall and cosmetic dry rot repairs, stucco patching, deck staining, and more.

Unlike less experienced painting contractors that take an “assembly line” approach to each job in an effort to maximize their workload volume, El Gato Painting & Restoration takes a meticulous approach that includes utilizing a 21-step preparation checklist to ensure the stability and cleanliness of every surface to be painted. “Our clients really appreciate our attention to detail because they know their paint jobs will look better and last longer,” says Mr. Slosarik. “They’re the most important part of our business, so we make sure we’re always there for them when they need us.”

Another distinguishing attribute of El Gato Painting & Restoration is its dedication to using industry-best techniques and products, including a chemical stripper that removes lead-based and badly peeling paint. “We can remove more old paint from surfaces with this method than with traditional sanding,” explains Mr. Slosarik. “By getting down to the bare wood instead of painting over old paint, we’re able to make each paint job last longer and keep potentially dangerous particles from becoming airborne.”

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Industry Info

If you’re planning a painting project, make sure you protect yourself by getting a line item bid from your contractor. Interior and exterior painting projects are notorious for going over budget, but you can avoid this situation by having your painting contractor outline not only the price of your job, but the parameters and details as well. Painting companies offer different services, materials and features, so price alone isn’t enough to get a feel for what you’re really buying.

Start by asking your contractor if the bid reflects a fixed price or time and materials. Fixed price bids detail a specific amount of work at a set price (also known as a not-to-exceed price), while time and materials (T&M) estimates are usually line item documents that outline the cost of time and materials for each step of the job. Both types of bids have pros and cons, but you should feel comfortable with the amount of detail regardless of which you choose.

Next, make sure the details of your project are included in the written estimate. For your protection and the outcome you’re expecting, ask for all brands, materials and details to be listed (this should also include the grade of paint). “Some people lose faith in painting contractors because they don’t keep their promises, so it’s important to get a written estimate that includes all the details of your job so you know what to expect,” says Ken Slosarik, owner of El Gato Painting & Restoration, Inc. in Sunnyvale. “Good estimates aren’t just pieces of paper with numbers on them—they should be precise and include details like the size of the house based on surface area of square footage and any needed preparation work. The contractor should also identify issues like peeling stucco or cracked wooden windows and list them separately.”

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Frequently Asked Questions

Q: How long will it take to complete my painting project?

A: Most exterior paint jobs take two days to complete, but if you live in a two- or three-story home, it can take three or four days. Interior paint jobs usually take about three days to complete. We’ll give you an estimate that’s specific to your project once we determine how much work needs to be done.

Q: What’s your payment schedule?

A: We only accept payment upon completion of the project. That way, you have a chance to walk through the job and make sure everything has been done the way you want it.

Q: Will you give me a written estimate?

A: Yes, you’ll receive a written estimate that features all the details of your job so you know what to expect. Our estimates aren’t just pieces of paper with numbers on them—they’re very precise, and they include everything from any necessary preparation work to the size of the house based on surface area of square footage. If we find any repair issues like peeling siding or cracked wooden windows, we’ll list them separately.

Q: Do you clean up at the end of each workday?

A: Yes, we always clean up when we’re done working so there aren’t paint and materials lying around. Our clients often tell us we clean up so well that they couldn’t even tell we’d been in their house.

Q: Are your painters properly trained?

A: Yes, all our painters are long-term employees who have worked their way through the ranks. We train them to meet industry-best standards, and we don’t hire anyone who can’t live up to our expectations for quality.

Q: Can you safely remove lead-based paint?

A: Yes, we’re certified to remove lead-based paint. We prefer to use a chemical stripper so there aren’t any dust particles. If we do need to sand, we use the wet sanding process and put down plastic to prevent exposure to lead-based paint.

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SELECTED PHOTOS FROM El Gato Painting & Restoration, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ken Slosarik

Expert CONTRIBUTOR PROFILE

Ken Slosarik: Results-Driven

By James Florence, Diamond Certified Resource Reporter

SUNNYVALE — Not many people would equate house painting with rocket science, but for Ken Slosarik, the connection isn’t all that distant. “My dad was a rocket engineer, so he was always building complicated things, which definitely had an influence on me and my older brother,” he explains. “However, we lacked the patience for the level of complexity he was dealing with—we were more results-driven, which is why we gravitated toward the construction field. Years later, I helped my brother when he started a painting business and eventually got involved in other aspects of construction.”

While Ken spent most of his early career doing hands-on work, it was an opportunity to enter the sales side of the industry that led him to where he is today. “I knew the owner of a local painting company who was in need of a sales representative, and I offered to fill the position,” he recounts. “Over time, I moved up through the ranks and became his right-hand man. After he passed away, I took over ownership of the business.”

Twenty-five years later, as owner of El Gato Painting & Restoration, Inc., Ken says he continues to derive fulfillment from seeing the results of his work. “I find it very satisfying to watch our company operating smoothly and doing great work. When a customer is happy with the final product and tells me what a great job our guys did, that confirms we’re doing things right, which makes me feels good.”

A longtime resident of the South Bay, Ken expresses his appreciation for the cutting-edge character of the Silicon Valley milieu. “San Jose is one of the great economic engines of the world,” he says. “It seems that no matter what’s going on in the world or the economy, the people here continue to innovate and make things happen. Plus, when new technologies emerge, we’re the first to get them, so it’s just an exciting place to live.”

Outside of work, Ken engages in active pastimes like fitness and outdoor exploration. “I try to do some sort of exercise every day, whether it’s running, swimming or light weightlifting,” he says. “I’m also very big into backpacking—I take three or four trips a year to places like Yosemite and the Sierras.” Ken also enjoys spending quality time with his wife, Andrea, his daughters, Sydney and Sonya, and his stepdaughters, Sabrina and Samantha.

In his life and career, Ken espouses the importance of continually broadening his horizons. “I’m always striving to improve,” he says. “I like learning new things and growing, whether by attending industry seminars, reading books or doing online research. I also make it a point to expose my kids to new things and give them opportunities to have their own experiences.”

When asked what his future retirement might look like, Ken says he’d continue to keep a hand in his professional field. “I can see myself backing off a bit from the day-to-day stuff, but I don’t see myself fully retiring. These days, I’m doing a lot of real estate rehabs, which is really fun, so I’ll probably put more effort into that. Of course, I’d also like to do some more traveling.”

Ask Me Anything!

Q: If you could travel anywhere in the world, where would you go?
A: Probably England, France and Spain. Up until now, all my traveling has been limited to North America, so I look forward to doing more overseas travelling in the future.

Q: What kinds of books do you like to read?
A: I used to primarily read business and self-improvement books, but recently I’ve been branching out into fiction, particularly sci-fi and thriller novels.

Q: Reality TV or documentaries?
A: Reality TV—I enjoy all the home renovation shows.

Q: What’s your favorite holiday?
A: Christmas. Every year, my family and I go to San Francisco and spend a day in Union Square, so that’s something I always look forward to.

Q: What’s the most death-defying feat you’ve ever attempted?
A: Skydiving.

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Expert articles
  • The Importance of Priming

    SUNNYVALE — One of the most common mistakes people make when painting their homes is neglecting to use primer. In reality, primer and paint work as a team: the primer gives the paint a clean, stable surface to stick to, while the paint provides ultraviolet protection and color. If you neglect to apply a coat of primer, the typical result is for the paint to prematurely begin peeling off the surface to which it has been applied.

    Before applying your primer, it’s important to properly prepare the surface. Use sandpaper to scrape off any old paint and get it down to the bare wood. Once the area is sanded and clean, you can prime it, and after the primer is dry, you can apply your top coat.

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Expert video tip
  • Video: The Importance of Priming

    Complete Video Transcription:

    SUNNYVALE — Host, Sarah Rutan: If you’re planning to tackle a home painting project, there’s one vital aspect you won’t want to neglect. Today we’re in Sunnyvale with Diamond Certified Expert Contributor Ken Slosarik of El Gato Painting & Restoration to learn more.

    Diamond Certified Expert Contributor, Ken Slosarik: Okay, so one of my biggest suggestions for people that are going to tackle a job themselves is priming. A lot of times, the problems I see on our jobs are because of peeling paint. And peeling paint happens when – most of the time – it’s not primed properly. So, after you scrape it off and get any bare wood or bare dry wall interior or exterior – so, when you’re down to the bare surface – that’s where primer’s needed. Because a primer stabilizes the surface and gives the paint a surface to stick to. Primer and paint work as a team. The primer stabilizes it and the paint gives it ultraviolet protection. So, that’s one of the most important things I think anybody can do to help themselves on a paint job.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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El Gato Painting & Restoration, Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.elgatopainting.com
Diamond Certified RATINGS ON El Gato Painting & Restoration, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i
El Gato Painting & Restoration, Inc. : Average 8.7 out of 10 based on 125 unique customer surveys of customer satisfaction.

Fernando R.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality, great value

Their attention to detail, the point person I dealt with was awesome. They did everything they said they would, and the end result was what we envisioned. They did a phenomenal job.

Harold W.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and courteous.

They do anything they are asked and do it on time.

Doug R.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a fantastic job, they painted the inside and outside of my home and they did an exceptional job. I would highly recommend them.

They got the job done quickly, they didn't have to go back and correct anything.

Frank H.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

4 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a god job for me, and I'm sure they will do a good job for others.

The quality of the work, we got what we wanted and I'm completely satisfied.

Vladimira S.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

5 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, they were very clean and fast.

They were in and out. They did what we asked them to do and they came up with some suggestions for us which we really appreciated.

Theresa J.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

6 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very happy with them.

Overall, the service was fantastic.

Thomas L.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

7 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say the crew was very polite, we had a few issues and they were receptive to what I was saying without arguing and they cleaned everything up when they were finished. They have a good crew.

I think their professionalism.

Don K.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

8 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are great, reliable and I would recommend them.

That everything they did was great

Ryan D.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

9 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did their work quickly.

I didn't have to do much, they took care of everything and acted like experts.

Kathleen J.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

10 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are experts in their field, value based and they do a wonderful job.

They are client focused.

Patricia M.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

11 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, they were on time, and cleaned up after themselves.

Their professionalism

Emi H.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

12 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

The quality of their work

Tom G.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

13 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are highly professional, they have a video that explains what they do and they do exactly what is in it, they explained everything, offered competitive high end products.

How rapidly we were able to get an estimate, schedule an appointment, and complete the job, there was nothing left behind, they cleaned everything up.

Allan B.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

14 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They cooperated with picking out the right brand of paint, we chose the expensive alternative, and they didn't overcharge. They sanded down our house, did a beautiful job, they gave us great advice on the colors and told us how they would look, they cut out rotten wood and replaced it. They did everything that needed to be done without me mentioning anything.

Their overall fine service, I didn't have to go around and check everything. They completed everything that needed to be done in a reasonable amount of time.

Chris B.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

15 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, they finished the work on time, and they cleaned up after themselves. Overall, they did a good job.

That they did a good job

Charles G.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

16 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good, and they were able to repair things that we thought could be repaired.

They were efficient, they got the color the way we wanted and they didn't take very long and they moved quickly around the house.

Al C.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

17 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good painters. They're very clean, and I didn't have any issues with them.

El Gato was excellent. They were here on time, they gave me good suggestions, and they were very nice. They were also thorough and helpful.

Al S.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

18 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough, and they go over the work with you to make sure that you're satisfied.

I like that they did a thorough job, and they cleaned up everything. We were very happy with them, and we would recommend them without hesitation.

Alice L.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

19 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

I like the quality of the job overall. It was well done. They were thorough, and they cleaned up nicely. I've been very pleased with them.

Andrea N.

VERIFIED El Gato Painting & Restoration, Inc. CUSTOMER

20 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a good price and do high quality work.

They were fast coming out to paint and getting the job done.

Read All 125 Survey Responses at Ratings View