Diamond Certified Company Report

East Bay PC Construction

Diamond Certified Company Report

East Bay PC Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 10 VERIFIED CUSTOMERS i

Enrique B.

VERIFIED East Bay PC Construction CUSTOMER

1 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are good. We didn't have any problems with them. We have been using them for some years now.

I liked their service overall.

Ron

VERIFIED East Bay PC Construction CUSTOMER

2 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, and if they promise something, they'll follow through. They're good. Juan is very good. It's what he does, and I like working with him.

Everything from being on time to being honest and professional

Luke S.

VERIFIED East Bay PC Construction CUSTOMER

3 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always recommend them. He does a really good job for the price. His pricing is fair, and he's honest. I've never had any problems. I always recommend the guy.

Anytime I need him, he responds and that's a hard thing to find in a contractor. Usually, they'll blow you off and then quote you an outrageous price, but he always responds and gives you a fair price.

Read All 10 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Juan Sandoval, Owner

East Bay PC Construction remodels kitchens and bathrooms, builds room additions, and provides various residential and commercial remodeling services for clients in the Greater East Bay, San Francisco, and parts of Solano County. The company also has the in-house capabilities to handle special projects like deck building and siding repair, and it offers free estimates for its customers’ convenience.

Owner Juan Sandoval says East Bay PC Construction’s personalized approach to remodeling has been an integral part of its success. “Our goal is to maintain direct, long-lasting relationships with our clients, so we help them through every step of their projects and go above and beyond to make their remodeling dreams come true. By listening closely to their needs, we’re able to give them peace of mind.”

East Bay PC Construction prioritizes communication during each phase of its clients’ remodels, which Mr. Sandoval says is important for ensuring high-quality results. “We’re also very clean on jobsites and we usually finish in a timely manner as specified in our contracts. From beginning to end, we’re on top of everything.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON East Bay PC Construction

COMPANY CONTACT
Service AREA

Greater East Bay
San Francisco
Parts of Solano County

SERVICES PERFORMED

Kitchen & Bathroom Remodeling
Additions
Decks & Fences
Whole House Remodels
Home Interior Upgrades
Siding Repairs

DIAMOND CERTIFIED RESEARCHED ARTICLES ON East Bay PC Construction

A recent kitchen remodeling project by East Bay PC Construction

Company Profile

East Bay PC Construction remodels kitchens and bathrooms, builds room additions, and provides various residential and commercial remodeling services for clients in the Greater East Bay, San Francisco, and parts of Solano County. The company also has the in-house capabilities to handle special projects like deck building and siding repair, and it offers free estimates for its customers’ convenience.

Owner Juan Sandoval says East Bay PC Construction’s personalized approach to remodeling has been an integral part of its success. “Our goal is to maintain direct, long-lasting relationships with our clients, so we help them through every step of their projects and go above and beyond to make their remodeling dreams come true. By listening closely to their needs, we’re able to give them peace of mind.”

East Bay PC Construction prioritizes communication during each phase of its clients’ remodels, which Mr. Sandoval says is important for ensuring high-quality results. “We’re also very clean on jobsites and we usually finish in a timely manner as specified in our contracts. From beginning to end, we’re on top of everything.”

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Company Philosophy

“Customer satisfaction is how we keep our business growing, so we focus on meeting the wants and needs of every client and treating their home as if it was our own. We never take on more than we can handle, and we utilize our years of experience to ensure each job gets finished on time and on budget.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For East Bay PC Construction, keeping clients satisfied comes down to one important factor: customer service. “Our favorite part of the construction process is helping people through each phase of the work,” says owner Juan Sandoval. “We go above and beyond to satisfy our clients and turn their remodeling dreams into reality.”

East Bay PC Construction has been remodeling kitchens and bathrooms, building room additions, and providing general remodeling services for residential and commercial clients in the Greater East Bay, San Francisco, and parts of Solano County since 2007. The company also has the training and equipment to handle projects like deck building and siding repair, and it offers free estimates for the convenience of its customers.

Unlike larger construction companies that take a “one size fits all” approach to every job, East Bay PC Construction utilizes its small size to fully commit to the details of each project. “As a small, family-oriented company, we’re able to provide our clients with exceptional customer service and finish their jobs in a timely manner,” says Mr. Sandoval. “We don’t take on more than we can handle, which means we can focus on performing the work as specified in our contracts.”

Another distinguishing attribute of East Bay PC Construction is its company-wide dedication to quality control, which Mr. Sandoval says is crucial for building and maintaining long-lasting relationships with clients. “From start to finish, we do everything correctly. Once we meet a client for the first time, we determine how we can help them live their lives better, and we’re honest about the process and costs so there are no surprises. Our clients can trust us to ensure their construction projects are completed to the highest standards of quality.”

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Industry Info

Understanding the construction process can help you make better decisions that keep your remodeling project on schedule.

One common point of contention between remodeling contractors and homeowners is timelines. Homeowners who are in a hurry to get their remodels completed often don’t understand the time that construction can take, and many contractors struggle to help their clients understand the true scope of their jobs, including planning, permitting and approvals. “Most consumers are unaware that all construction projects have a process,” affirms Juan Sandoval, owner of East Bay PC Construction in Antioch. “That process can sometimes delay remodeling plans, so it’s important for homeowners to have a good understanding of what the process will look like for their specific projects.”

Mr. Sandoval says many people don’t realize permits need to be pulled for their projects, so they can be caught off guard by the amount of time the permit and plan approval processes can take. “Sometimes people think their contractors can start their jobs the next day, but it just doesn’t happen like that.”

To head off potential frustration and miscommunication, Mr. Sandoval says contractors need to be more open about their building processes and the planning process required by the city or state. “Everything you do in your home needs to be permitted through your city. Each county and city has its own codes, and contractors and homeowners have to abide by them when remodeling any major part of a home, like a kitchen or bathroom. If a homeowner doesn’t wish to acquire city permits—which isn’t recommended—and the city sees that a major remodel is being done, they’ll immediately stop any progress and it’ll be difficult to get back on track.”

Experts recommend talking with your contractor before construction begins and asking them to thoroughly explain the entire process from their end and as it pertains to the city or state. Before signing a contract, make sure your contractor is willing to put start and end dates in writing. They should also be able to give estimates and details about the permitting process (including who will pull the permits, when the permits will be applied for and how long it will take to approve the permits) and any planning approval that’s needed.

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Frequently Asked Questions

Q: How long will my remodeling project take to complete?
A: It depends on the project. For example, a regular bathroom remodel usually takes two to four weeks to complete, and city inspections may add some time to the overall project.

Q: Will you honestly answer my questions during the bidding process?
A: Yes. By answering all of your questions, we make it easier for you to make decisions about project details.

Q: Will you finish the work on schedule?
A: We usually finish on schedule. If a project takes longer than expected, it’s because of city inspections or fixtures not arriving on time.

Q: Will you be here every day or will you leave my project to start another job?
A: Once we start your project, we’ll be here every day until we finish. Every job is important to us, so we never take on more than we can handle.

Q: Will the company owner be here to answer my questions and oversee the project?
A: Our owner, Juan Sandoval, will be present for most of the project. If he’s not onsite and you have a question that the crew can’t answer, he’s easily reachable by phone or email.

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SELECTED PHOTOS FROM East Bay PC Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Juan Sandoval

Expert CONTRIBUTOR PROFILE
  • Juan Sandoval is owner of East Bay PC Construction, a Diamond Certified company. He can be reached at (510) 962-5972 or by email.

Juan Sandoval: Fueled by Freedom

By James Florence, Diamond Certified Resource Reporter

ANTIOCH — As Juan Sandoval recounts his journey to becoming a building contractor, it’s clear his professional progression was largely shaped by a desire for freedom. “Before getting into construction, I worked in a restaurant, and I’d get tired of being in the same place every day,” he remembers. “When I started doing construction, I really liked the fact that we were constantly moving from one jobsite to another. It just felt a lot freer.”

After starting out as a laborer, Juan worked his way up through the ranks, accumulating a wealth of experience as he went. A decade later, he again felt the tug of freedom and decided to make the jump from employee to owner. Today, as owner of East Bay PC Construction, he reflects on the motivation for his decision. “I didn’t do this to become super wealthy—I just like the liberty that comes with being my own boss. I like making my own schedule and being in control of my professional destiny.”

Juan says his favorite part of his job is collaborating with clients to bring their dreams to fruition. “I enjoy meeting with a customer, learning about their dreams for their remodeled home and helping them turn those dreams into reality. Often, people have lots of ideas but need help with the practical aspects, which is where I come in.”

A resident of Antioch, Juan spends most of his time outside of work with his family. “My wife, Maricela, and I have four beautiful kids, aged 20, 17, five and one,” he says. “Basically, after raising our first two kids into their teens, we decided to start all over again. I enjoy taking time off with my family and going to the beach or on short vacations. We don’t stay at home very much—we prefer to be out and active.”

In regard to his professional career, Juan espouses the value of customer confidence. “I make sure my clients know I’m with them every step of the way,” he explains. “If they have questions, they know they can come to me, even if it’s after hours. Since I keep them updated and informed, they’re not constantly worrying about their projects, which reduces stress for both of us. Overall, I find that making myself available to my clients results in healthier working relationships.”

When asked the first thing he’d do if he were to retire tomorrow, Juan says he’d head south. “I would probably move to Rosarito Beach, Mexico and spend the rest of my life there with my wife. I would likely keep my business running, though—I’d just come by every so often to make sure everything was still running smoothly.”

Ask Me Anything!

Q: Are you an early bird or a night owl?
A: An early bird. Where I live, if you’re not on the freeway by 5am, you’re going to spend two hours fighting with the traffic.

Q: What’s your favorite TV show?
A: “The Walking Dead.”

Q: Do you collect anything?
A: Tools.

Q: What’s your favorite local restaurant?
A: It’s a tie between India 4 U in Brentwood and La Piñata in Concord.

Q: If you could time travel, would you go to the past or the future?
A: I would go to the past and get into architecture. I’ve always been fascinated by building design, so I’d love the chance to go back and follow the path to becoming an architect.

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Expert articles
  • Making the Most of Your Living Space

    ANTIOCH — Living space is a precious commodity these days, especially in the Bay Area, where housing prices are higher than most other parts of the country. Whether your house is occupied with people or possessions (or both), you may find you don’t have quite the amount of space you used to. However, this may be a result not of insufficient space but of space being poorly utilized. That’s why, before you think about upgrading to a bigger house, it’s worthwhile to look at your current one and consider ways to improve your use of the space.

    There are many ways to improve the use of living space in a home. Anything from a bedroom to a hallway or closet can potentially be altered, combined, or converted to create a more serviceable area. Here are a few examples of possible options:

    • Converting a large closet into an additional bathroom
    • Altering an unnecessarily spacious bathroom space to include a closet
    • Converting a large hallway space at the front or back of your home into a mudroom (a place to leave coats, shoes and other outside items before entering the house)
    • Combining two under-utilized rooms to create a more spacious bedroom or living area

    These are just a few of the many ways you can improve the utility and comfort of the living space in your home. Meet with a remodeling contractor to discuss your options for making the most of your living space.

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Expert video tip
  • Video: Utilizing Space in Your Home

    Complete Video Transcription:

    ANTIOCH — Host, Sarah Rutan: If you have a seldom-used room or hallway in your home, consider transforming it into a more useful space. Today we’re in Antioch with Diamond Certified Expert Contributor Juan Sandoval of East Bay PC Construction to learn more.

    Diamond Certified Expert Contributor, Juan Sandoval: Hi. So, I’m here to give you a tip. So, let’s say you have a hallway that is not really doing much for you. And you’ve got maybe a bathroom that you’re thinking about building. I would suggest you utilize that space to get that hallway into a very serviceable area. Build a bathroom, maybe a storage, maybe a mudroom. Use that space as wisely as you can.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON East Bay PC Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 10 VERIFIED CUSTOMERS i
East Bay PC Construction : Average 9.6 out of 10 based on 10 unique customer surveys of customer satisfaction.

Enrique B.

VERIFIED East Bay PC Construction CUSTOMER

1 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are good. We didn't have any problems with them. We have been using them for some years now.

I liked their service overall.

Ron

VERIFIED East Bay PC Construction CUSTOMER

2 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, and if they promise something, they'll follow through. They're good. Juan is very good. It's what he does, and I like working with him.

Everything from being on time to being honest and professional

Luke S.

VERIFIED East Bay PC Construction CUSTOMER

3 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always recommend them. He does a really good job for the price. His pricing is fair, and he's honest. I've never had any problems. I always recommend the guy.

Anytime I need him, he responds and that's a hard thing to find in a contractor. Usually, they'll blow you off and then quote you an outrageous price, but he always responds and gives you a fair price.

Joseph T.

VERIFIED East Bay PC Construction CUSTOMER

4 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. They didn't do anything major for us, but it was done well.

They did what they said they would do.

Chris R.

VERIFIED East Bay PC Construction CUSTOMER

5 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied with them. I just spent over 150k on a remodel, and I'm looking at using them again.

They did it all from A to Z. They're one-stop shopping, and they stood by their work. I was very satisfied.

Mike L.

VERIFIED East Bay PC Construction CUSTOMER

6 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

Super easy to work with, very competitive pricing, extremely good work, and their attention to detail

They're just easy to work with. They understood all of our projects from plumbing, to cabinetry, to electrical, there were no issues. It was just very cut and dry, just easy.

Marie D.

VERIFIED East Bay PC Construction CUSTOMER

7 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable, they did the work on time, and they were also helpful in helping me figure things out.

I trusted them to do the job, and they did it.

Peter P.

VERIFIED East Bay PC Construction CUSTOMER

8 of 10

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would let them know that they are not the cheapest around, but they know their stuff. Simply said, I would recommend them.

I liked the knowledge and connections that they had for the project.

Alex A.

VERIFIED East Bay PC Construction CUSTOMER

9 of 10

Quality 9
9 10
Loyalty Yes
CRITIQUE

They did an excellent job. They were there everyday and very engaged in the work. I have recommended them.

The overall consistency

Lynda N.

VERIFIED East Bay PC Construction CUSTOMER

10 of 10

Quality 8
8 10
Loyalty Yes
CRITIQUE

I would say that the contractor, the guy that I worked with, was really friendly and pretty flexible. He tried to accommodate my requests, and I liked that about him.

They were pretty friendly, very flexible, accommodating, and they worked hard.

Read All 10 Survey Responses at Ratings View