Diamond Certified Company Report

DriveSavers, Inc.

Diamond Certified Company Report

DriveSavers, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

Stephanie T.

VERIFIED DriveSavers, Inc. CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them if someone thinks they've lost something. I thought I had lost everything, and I was not hopeful at all, but they got everything back.

I had gone to a couple of different places, and they really didn't know what the real problem was. DriveSavers gave me hope, and I was confident that they would get my data back.

Bianca K.

VERIFIED DriveSavers, Inc. CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They actually extended above and beyond what I expected them to be able to do.

I love that they are service oriented. Everybody involved was friendly and polite.

Lisa F.

VERIFIED DriveSavers, Inc. CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do amazing work.

They were friendly and responsive. They explained what needed to be done and how. They did the work well, and afterwards, they walked me through everything. I also like that they are open twenty-four hours a day.

Read All 150 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Scott Moyer, President

DriveSavers, Inc. provides a wide range of data recovery services for clients throughout Northern California and the world. The company primarily focuses on recovering data from crashed and damaged computer hard drives, but it also has the capabilities to retrieve information from solid state devices (SSD), digital camera cards, tablets, smartphones, flash memory, and high-end storage devices such as RAID, SAN, and NAS. DriveSavers also provides eDiscovery and digital forensic services for legal professionals, law enforcement, and individuals who require data to be recovered and preserved for court cases and other legal matters.
President Scott Moyer says DriveSavers owes much of its success to its professional, detail-oriented approach to the data recovery process, which ensures high levels of customer satisfaction. “People are often stressed when they call us because they’ve lost critical information, so we take as much time as necessary to explain our capabilities, our process and the available service options. Then, we stay in constant contact throughout the process to make it as simple and easy as possible for them.”
DriveSavers implements a customer-oriented business approach that includes providing clients with a data recovery advisor who manages their specific data loss issues. “Offering the ultimate customer experience is just as important to us as successfully recovering data,” says Mr. Moyer. “We strive to restore both data and peace of mind on every job.” 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON DriveSavers, Inc.

Locations

Northern California
The World

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SERVICES PERFORMED

Data Recovery
eDiscovery
Data Forensics

BRANDS Supported
  • Apple

  • Dell

  • HP

  • Canon

  • Compaq

  • EMC

  • Fujitsu

  • Gateway

  • IBM

  • Intel

DIAMOND CERTIFIED RESEARCHED ARTICLES ON DriveSavers, Inc.

Company Profile

DriveSavers, Inc. provides a wide range of data recovery services for clients throughout Northern California and the world. The company primarily focuses on recovering data from crashed and damaged computer hard drives, but it also has the capabilities to retrieve information from solid state devices (SSD), digital camera cards, tablets, smartphones, flash memory, and high-end storage devices such as RAID, SAN, and NAS. DriveSavers also provides eDiscovery and digital forensic services for legal professionals, law enforcement, and individuals who require data to be recovered and preserved for court cases and other legal matters.
President Scott Moyer says DriveSavers owes much of its success to its professional, detail-oriented approach to the data recovery process, which ensures high levels of customer satisfaction. “People are often stressed when they call us because they’ve lost critical information, so we take as much time as necessary to explain our capabilities, our process and the available service options. Then, we stay in constant contact throughout the process to make it as simple and easy as possible for them.”
DriveSavers implements a customer-oriented business approach that includes providing clients with a data recovery advisor who manages their specific data loss issues. “Offering the ultimate customer experience is just as important to us as successfully recovering data,” says Mr. Moyer. “We strive to restore both data and peace of mind on every job.” 

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Company Philosophy

"We understand how disruptive it is to lose critical data, so we make ourselves available around the clock and do whatever it takes to help our customers get their systems and lives back to normal. Our goal is to exceed every customer's expectations on all levels, at all times."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for data recovery companies that have earned the prestigious Diamond Certified award. For DriveSavers, the key to achieving and maintaining high levels of customer satisfaction is simple: apply its comprehensive industry knowledge and pioneering approach to data recovery on every job, regardless of the size. “Our superior expertise and relationships with numerous manufacturers enable us to recover a larger percentage of data than most companies,” says Senior Manager John Christopher. “We do whatever it takes to return our customers’ data systems to normal, and they really appreciate that.”

DriveSavers has been providing data recovery services for clients throughout Northern California and beyond since 1985. The company’s main focus is recovering data from crashed and broken computer hard drives, but it also has the capabilities to retrieve information from smartphones, tablets, digital camera cards and various removable media devices.

Unlike companies that offer numerous services in addition to data recovery, DriveSavers is completely focused on restoring its clients’ data systems, which, according to Director of Customer Support Gary Blount, has directly contributed to its high success rate. “People come to us because we focus on one thing and do it all in one facility,” he says. “Our customer service representatives, data recovery specialists and engineers are all very knowledgeable about the data recovery process, so our customers always get the same high level of care.”

Another distinguishing attribute of DriveSavers is its dedication to ensuring all data is handled sensitively and with complete confidentiality. “Every employee has to pass a background check, and we’re annually certified with a network security audit, a HIPAA Security Compliance Report and an SOC 2 Type II audit,” explains Mr. Blount. “From large corporations to individuals, our goal is to keep every client’s data private and confidential.”

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Industry Info

Hire the right data recovery company to maximize your chances of getting back your important data. If your computer crashes or you face a disaster that renders your computer unusable, your first thought will likely be, “How can I recover my data?” The best course of action is to hire a data recovery company, but according to John Christopher, Senior Manager at DriveSavers in Novato, it’s vital that you choose the right company the first time. “Often, the first attempt at recovering data is the only attempt,” he explains. “If you pick the wrong company, you could lose your only chance at recovery.”

Critical data isn’t just something large companies and government agencies keep on their computers—homeowners also have irreplaceable data on their laptops and desktop computers, including wedding photos, videos of children, personal documents, and banking and financial information. To avoid permanent data loss and increase the chances of keeping all your information on your computer, consider the following tips:

  • Immediately shut down your computer if you hear grinding, clicking or whirring sounds. Call a professional data recovery firm right away.
  • Always use updated software for data security and virus protection.
  • Install power surge protectors and uninterruptible power supply devices.
  • Move desktop computers as rarely as possible, and turn off the power before you do.
  • Back up your data on a regular basis, and always run a backup before upgrading your computer system. Keep a copy of your backup files in the cloud or offsite.
  • Don’t use home methods to recover lost information, such as turning your computer off and on or using diagnostic tools or software.
  • Resist the temptation to try recovery tips you read online or are recommended by friends or family. “Many people try to recover data themselves before calling a recovery specialist, but that can actually make the situation worse,” says Mr. Christopher. “It’s better to call a data recovery specialist right away.”
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Frequently Asked Questions

Q: How soon can I get my data back?

A: We offer around-the-clock priority service, so we can restore your data right away if it’s an emergency. For less urgent situations, we offer one- to two-day service. We also offer five- to seven-day service if you can wait that long.

Q: Do you offer an evaluation service?

A: Yes. You can send in your hard drive or computer and we’ll look at it at no charge. After we make our evaluation, we’ll call you and give you a sense of the recoverability.

Q: How much do you charge if you’re not successful in recovering my data?

A: Unless we’re dealing with very complex systems, we don’t charge a penny if the data isn’t recoverable. We give you a FedEx box to ship your hard drive or computer to us, and if the data can’t be recovered, we’ll send it back to you at no charge.

Q: What types of operating systems and equipment can you restore?

A: We work on all types of operating systems and storage devices, including laptops, desktops, iPhones, iPads, tablets, MP3 players and iPods, SSD devices, RAID/NAS/SAN devices, and digital cameras. We’ve also provided restoration services for TiVos, security cameras and voicemail systems.

Q: Can you deal with sensitive or high-security data?

A: Yes. We’re a member of the American Banking Association, and we have an annual security audit to test our systems for security. We often deal with corporate customers who have sensitive data and proprietary information, and they need to be able to trust us to recover their secure data and get it back to them safely.

Q: How do I know if my data is worth restoring?

A: It really comes down to the value of the data. If it’s important to you or critical to your business, restoration is definitely worth it, but if it’s insignificant or worth less than $500 to you, recovery probably isn’t the best choice.

Q: Do you provide bilingual services?

A: We serve customers worldwide, so we offer services in many languages. We have a list of phone numbers on our website that customers can call to get service in their native language, including Spanish, French, German and Gaelic.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Mike Cobb

Expert CONTRIBUTOR PROFILE
  • Mike Cobb is a veteran of the computer service industry and director of engineering at DriveSavers, Inc., a Diamond Certified company since 2013. He can be reached at (800) 440-1904 or by email.

Director of Engineering

Mike Cobb: Digging for Data

By James Florence, Diamond Certified Resource Reporter

NOVATO — When asked how he got into the computer service industry, Mike Cobb says it all began with a high school job working for his father. “My dad ran a driving school when I was growing up. He also loved computers and started using them for data entry and marketing when it was still pretty cutting-edge. My first interactions with computers were doing data entry for his business and creating labels for mailed marketing materials.”

It was while working for his father that Mike had his first data recovery experience. “During Christmas break one year, I was working on a report for my dad,” he recounts. “Before I had a chance to print it out, my dad decided to reformat the hard drive. Later, when I put in my floppy disk, the original applications had changed, so I couldn’t open the file I’d been working on. To get around this, I learned how to do the hexadecimal editor in ASCII, which enabled me to strip out my report and put it into a new format. Fortunately, I was still able to get the report finished by the end of Christmas break.”

Through these early experiences with computers, Mike developed an interest that led him to get his BS in computer science from University of California, Riverside. Following college, he landed a job doing technical support, where he gained further experience helping customers with data loss issues. In 1994, he joined the team at DriveSavers, Inc.

Today, as DriveSavers’ director of engineering, Mike says his favorite part of his job is coming to the aid of customers in the midst of data distress. “I like being the hero and reuniting people with their lost data.” In addition to the regular customers he serves on a daily basis, Mike occasionally gets the chance to tackle data loss emergencies for high-profile clients. “I think the one that meant the most to me was former President Gerald Ford,” he says. “He actually sent me a personalized signed photo to say thanks!”

Originally from Southern California, Mike now resides in Sonoma County with his family. Outside of work, he spends his time engaged in a variety of active pastimes. “I’m very involved with the Boy Scouts, along with my kids,” he says. “My son recently became an Eagle Scout at the age of 16, and I’m very proud of him. I also enjoy playing tennis, especially doubles because I like the teamwork aspect. My favorite tennis partner is my wife—we make a great team.”

In his life and career, Mike espouses the importance of having a “can do” attitude. “One of my favorite quotes is from Confucius, which goes, ‘The man who says he can and the man who says he cannot are both correct.’ When it comes to data recovery, this means not giving up until we’ve exhausted every possible means. If there’s any question of whether the data can be recovered, we don’t quit—we keep at it with the hope that there’s still a chance.”

When asked how his life would change if he retired tomorrow, Mike says he’d become more involved in charity work. “My wife and I have often discussed doing something meaningful to help others after we retire. In particular, we’d like to be active in helping the homeless in some capacity. Of course, besides volunteering, we’d also like to do some traveling, particularly around the United States.”

Ask Me Anything!

Q: If you could travel anywhere in the world, where would you go?
A: Spain. My wife and I recently visited Italy on our first trip to Europe, and Spain is next on the list.

Q: What’s your favorite dessert?
A: Birthday cake with fruit filling.

Q: Do you collect anything?
A: I’m actually trying to get rid of things these days, but I used to collect $2 bills. I got a couple of uncut bills from Washington, D.C. during a high school trip and that got me started.

Q: Would you rather live in the city or the country?
A: The country.

Q: What’s one website you visit on a daily basis?
A: Snopes.com.

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Expert articles
  • The Importance of Backing up Computer Data

    NOVATO — We all know we should floss our teeth every day, but we don’t always do it. The same goes for backing up our computer data: as important as it is, many of us either procrastinate or forget about it altogether. However, much like your teeth, if you aren’t proactive about maintaining your sensitive data, you put yourself at risk of losing it.

    Data lives in a lot of places, from desktop and laptop hard drives to external drives to the cloud. Regardless of where your data lives, the important thing is that it lives in multiple locations—preferably at least three. Why? Devices can fail unexpectedly, and once your data is lost, it’s often gone forever. By copying your data to a variety of locations, if one of your devices fails, you’ll still have it saved elsewhere.

    Read moreRead less
Expert video tip
  • Video: Backing Up Your Data

    Complete Video Transcription:

    NOVATO — Host, Sarah Rutan: If your computer contains photos, documents and other sensitive data, you’ll want to make sure it’s fully backed up. Today we’re in Novato with Diamond Certified Expert Contributor Mike Cobb of DriveSavers to learn more.

    Diamond Certified Expert Contributor, Mike Cobb: We all know we need to floss our teeth every day. But we don’t always do it. We need to also back up our data every day, but we don’t always think about it. So, what’s important? What is data? Data is what lives on your computer that you can’t live without or you don’t want to miss if it goes away. So, we need to back that up. Where is your data? It’s on your computer. It’s on a flash drive.

    It’s on a RAID system if you’re in a business environment. It’s on the cloud. So, why is it important to back up? It’s important because if you lose it on whatever that device is, it’s gone forever. So, all devices fail. Your hard drive, your SSD, and your flash. SO, that’s why you want to have multiple copies onto different devices. So, if you have your data, your important data on a hard drive, back it up to a flash drive.

    Back it up to an external hard drive. And then if you can, back it up to the cloud. If you have trouble making a backup or figuring out your plan to back up, call an IT professional. They’ll be more than happy to help you out. And if you promise to do that today, I’ll go home and floss my teeth.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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DriveSavers, Inc. WEBSITE AND EXTERNAL FEED
  • DriveSavers, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON DriveSavers, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
DriveSavers, Inc. : Average 9.4 out of 10 based on 150 unique customer surveys of customer satisfaction.

Stephanie T.

VERIFIED DriveSavers, Inc. CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them if someone thinks they've lost something. I thought I had lost everything, and I was not hopeful at all, but they got everything back.

I had gone to a couple of different places, and they really didn't know what the real problem was. DriveSavers gave me hope, and I was confident that they would get my data back.

Bianca K.

VERIFIED DriveSavers, Inc. CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They actually extended above and beyond what I expected them to be able to do.

I love that they are service oriented. Everybody involved was friendly and polite.

Lisa F.

VERIFIED DriveSavers, Inc. CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do amazing work.

They were friendly and responsive. They explained what needed to be done and how. They did the work well, and afterwards, they walked me through everything. I also like that they are open twenty-four hours a day.

Arthur R.

VERIFIED DriveSavers, Inc. CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job, but it's going to cost a lot.

I like the quality of the work and the support afterward.

Raymond G.

VERIFIED DriveSavers, Inc. CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to get their hard drive backed up.

It was handled online and easily. It was as hassle-free as it could be.

Hannah W.

VERIFIED DriveSavers, Inc. CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are super expensive, but they got all of my information back and were always ready to help.

They had great personalized service. They were able to remotely access my computer and find the files I had lost.

Benjamin B.

VERIFIED DriveSavers, Inc. CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them to people if they lose their data or their hard drive crashes.

They did what they said they would do.

Heather H.

VERIFIED DriveSavers, Inc. CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They recovered what I really wanted.

The service was quick, they got back to me right away, and I always knew what was going on.

Kristy S.

VERIFIED DriveSavers, Inc. CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them.

They were quick, and I felt like it was safe.

Bill F.

VERIFIED DriveSavers, Inc. CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're okay, a little pricey, but okay.

They got the job done, and I was satisfied.

Debbie C.

VERIFIED DriveSavers, Inc. CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they ever need data recovery, it's the best place to do it.

They were quick, and the follow-through was excellent.

Cindy C.

VERIFIED DriveSavers, Inc. CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was more expensive than I had hoped, but they recovered my data.

The end result

Madison L.

VERIFIED DriveSavers, Inc. CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them.

I felt like they were easily accessible, helpful, and knowledgeable.

George B.

VERIFIED DriveSavers, Inc. CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to use them. They're honest and fair.

They're responsive and open.

Jackie S.

VERIFIED DriveSavers, Inc. CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're easy, and they even send you a box to send your computer in.

I liked the ease and the speed.

Mark G.

VERIFIED DriveSavers, Inc. CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you have valuable data that needs to be recovered, they're the best for that.

They have a can-do attitude.

Ella W.

VERIFIED DriveSavers, Inc. CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say I had a good experience.

Right when I contacted them, there was a deal that had expired, but they still honored it.

Ginger D.

VERIFIED DriveSavers, Inc. CUSTOMER

18 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

We had a house fire involving two computers with very important information. We pulled out the drives immediately, and they were able to retrieve 99% of everything.

They were able to explain what they were doing and help me through the process here in Seattle. They treated me like I had intelligence.

Karina G.

VERIFIED DriveSavers, Inc. CUSTOMER

19 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a company that you can rely on to save your photographs and other important things you have saved on your computer when it breaks down.

I liked that I was able to get back all the data that I wanted. I was very satisfied.

Marian W.

VERIFIED DriveSavers, Inc. CUSTOMER

20 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are highly professional, reliable, and very competent.

The best part for me was that they were able to recover my data successfully.

Read All 150 Survey Responses at Ratings View