Diamond Certified Company Report

Dig & Demo

Diamond Certified Company Report

Dig & Demo

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 271 VERIFIED CUSTOMERS i

Carol F.

VERIFIED Dig & Demo CUSTOMER

1 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

I rebuild properties, and they are one of the best in the area that this property is in, so yeah, they were good.

I would say their promptness, they were able to meet my target for demolition.

James T.

VERIFIED Dig & Demo CUSTOMER

2 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

I felt they were able to achieve what we wanted.

The appointments went quickly.

Larry A.

VERIFIED Dig & Demo CUSTOMER

3 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guy who came out and discussed the job was helpful. If they need a pool removed, they are the go-to people. We had heard good things prior to hiring them and would be happy to recommend them to anyone.

They were very straightforward and kept to the same date and price. They lived up to it. There was no upselling, no extra charges. They basically were there and did what they said as promised.

Read All 271 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dig & Demo is a full-service, environmentally-friendly removal company that handles everything from simple debris removal projects to full-scale building demolition and site clearing projects. The company’s specialty is residential swimming pool removal, and it has removed hundreds of swimming pools across the Bay Area. Its self-owned equipment is set up with rubber tracks and tires for residential projects and varies in size to squeeze into any backyard.

President Chris Burd credits much of Dig & Demo’s success to its highly skilled and experienced employees, all of whom share his passion for worksite cleanliness. “We take our time and treat each site as if it was our own, which our customers really appreciate,” he says. “Our combination of industry knowledge and jobsite cleanliness really sets us apart.”

As a Bay Area Green Business, Dig & Demo is committed to preserving the environment through its business practices. The company recycles a minimum of 50 percent of all the materials it receives and donates usable items to Bay Area nonprofits.

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Dig & Demo

COMPANY CONTACT
Service AREA

The East Bay Area
Oakland
Concord
Walnut Creek
Pleasanton

SERVICES PERFORMED

Demolition
Residential Swimming Pool Removal

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Dig & Demo

Company Profile

Dig & Demo is a full-service, environmentally-friendly removal company that handles everything from simple debris removal projects to full-scale building demolition and site clearing projects. The company’s specialty is residential swimming pool removal, and it has removed hundreds of swimming pools across the Bay Area. Its self-owned equipment is set up with rubber tracks and tires for residential projects and varies in size to squeeze into any backyard.

President Chris Burd credits much of Dig & Demo’s success to its highly skilled and experienced employees, all of whom share his passion for worksite cleanliness. “We take our time and treat each site as if it was our own, which our customers really appreciate,” he says. “Our combination of industry knowledge and jobsite cleanliness really sets us apart.”

As a Bay Area Green Business, Dig & Demo is committed to preserving the environment through its business practices. The company recycles a minimum of 50 percent of all the materials it receives and donates usable items to Bay Area nonprofits.

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Company Philosophy

"We understand that many of our clients have worked their entire lives to get their houses or pools, so we treat every job very seriously and take a detail-oriented approach that ensures quality results. We take the time to communicate with our customers and do whatever it takes to make sure they're satisfied with our work."

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Comparative Summary

Dig & Demo was created with one purpose in mind–to provide valuable hauling services at reasonable prices. Owner Chris Burd says his company achieves this goal by hiring only the highest-quality employees, using the best equipment available and always putting customers before profits. “Our customers choose us because they always know exactly what to expect–kind, courteous, affordable, transparent service.”

Recycling is a big part of Dig & Demo’s business. “We’re required to recycle 50 percent of what comes in, but we try to recycle at least 80 percent of the material,” says Mr. Burd. “We’re a very environmentally-friendly company.” Dig & Demo runs two waste service centers that collect electronic waste, scrap metal, household appliances, and mattresses and box springs for recycling. If customers have enough material, the company offers free pickup.

Mr. Burd says customer service is a great source of pride for his company. “We’re very concerned about customer satisfaction. We offer a wide range of services to make the hauling process as convenient as possible. We can do everything from taking away a couch to tearing down an entire house or removing a swimming pool.” Dig & Demo also offers commercial and general residential construction cleanup, including services that prepare foreclosed houses for sale.

Dig & Demo prides itself on giving customers free, no-obligation estimates and thoroughly explaining its services to the uninitiated. “Our rates are upfront,” says Mr. Burd. “There are no hidden costs in anything we do.”

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Industry Info

Electronic waste is easy to overlook, but it’s also easy to dispose of properly. In recent years, there’s been a tremendous increase in Americans’ electronic waste (e-waste) production. E-waste represents two percent of U.S. landfill trash, but it equals 70 percent of overall toxic waste. Americans dispose of two million tons of electronic products every year—including 50 million computers and 130 million cell phones. In 2010, the United States will discard 400 million electronic units. To help slow this process, consider these tips:

Make sure your e-waste is going to an e-stewards recycler. This means the recycler has taken and demonstrated the Pledge of Responsible Recycling required by the Basel Action Network (BAN), creators of the e-stewards program.

Check with your local government, schools and news outlets for proper recycling options. Government offices and schools often assign days for residents to bring their unwanted electronics to a designated drop-off location for proper recycling. Many times this information is posted on a community calendar that can be found on your local newspaper’s website.

Donate your electronics. It removes the possibility of having your products contribute to e-waste pollution and health hazards. It also provides others with an opportunity to access technology that may not be readily available to them.

The U.S. Environmental Protection Agency has implemented a WasteWise Electronics Challenge to persuade Americans to reuse, upgrade or remanufacture e-waste. Some activities it encourages include:

• Buying remanufactured equipment instead of new equipment.
• Contracting with suppliers to lease electronics.
• Recycling equipment that can’t be reused.

The program also encourages electronic product manufacturers to do their part in reducing e-waste. Some options include:

• Redesigning an electronic product so it can be easily upgraded or remanufactured.
• Establishing a take-back program for electronic products from customers and remanufacturing or upgrading these products for resale.

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Frequently Asked Questions

Q: How much will a hauling service cost?

A: It depends on the job, but in every case we quote a price with no hidden costs.

Q: Do your crews speak English?

A: Yes, our crews are English-speaking and easy to communicate with.

Q: Is your company insured?

A: Absolutely. We carry all the required insurance, including workers’ compensation. We’re also fully licensed and bonded.

Q: Do you recycle materials for your customers?

A: Yes. We’re permitted to recycle through the Contra Costa Solid Waste Authority, which mandates audits to verify the specific kinds of materials we take for recycling. We own and operate two recycling centers—materials are separated and sorted, and usable items are donated to local shelters and nonprofits. Please visit our website at www.haulingpros.com to see a list of items we do and don’t take.

Q: Do you take paint?

A: No, but we can tell you where to take it. Paint and other chemicals require a special hazardous material license to transport.

Q: Do you take electronics?

A: Yes. Since 2002, we’ve operated our own mini recycling facility in an effort to divert more materials from landfills. We’ve recently seen a large increase in discarded electronic waste, and in response, we’ve found some great pipelines for responsible recycling. We now have two facilities open to the public. We accept all electronic waste and scrap metal free of charge—and most major household appliances for a small fee—at either of our locations. We also host electronic waste collection events around the Bay Area.

Q: How long will it take to get serviced?

A: With most jobs, an estimate can be scheduled either the same day or the next day. Generally, if someone calls us in the morning, we can get to them the same day.

Q: Do you do construction cleanup?

A: Yes. We offer a few options to contractors and self-builders. Before you start your project, please call us for a free consultation on managing your waste stream. We’ll discuss a source separation plan for recycling, frequency of pickups and other services.

Q: How do your rates compare to other hauling companies?

A: If you compare our rates to those of our major competitors, you’ll see you’ll get more volume out of us in terms of how much material we’ll take. Our trucks are bigger, and our prices can be as much as 35 percent lower than some of our competitors. We don’t try to be the lowest, but we’re a licensed, bonded and insured company with all the right certifications.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Chris Burd

Expert CONTRIBUTOR PROFILE
  • Chris Burd is a veteran of the construction industry and owner of Dig & Demo, a Diamond Certified company since 2007. He can be reached at (877) 312-3469 or by email.

Chris Burd: Demolition Man

By James Florence, Diamond Certified Resource Reporter

SAN RAMON — After working in the volatile construction industry for many years, Chris Burd began looking for a career opportunity that would provide greater stability. Ironically, he found it by purchasing a company that specialized in the destabilization of unsound structures—or, more precisely, demolition. “During my former career as a carpenter, I kept getting laid off due to the poor economy,” he recounts. “I reached a point where I wanted to start a family, so I knew I was going to need a more secure professional situation. I started looking into purchasing a company, and when I came across Dig & Demo, it seemed like an ideal scenario—not only was it a well-established business, but with my carpentry background, I felt my skillset was perfect for the demolition industry. Fortunately, everything worked out and I was able to take over the company.”

Today, as president of Dig & Demo, Chris says he enjoys the inherent variety of demolition work. “I can’t stand being stuck in an office, so I like the fact that we’re constantly working at different locations and facing new challenges. Plus, as an avid problem-solver, I really enjoy finding solutions to the issues we encounter on the job.”

A resident of Danville (where he lives with his wife, Elaine, and their young son, Justin), Chris says he appreciates the town’s family-oriented atmosphere. “Danville is a great place to raise a family: the schools are excellent, and the neighborhood we live in is quiet and safe. There are certainly cheaper areas to live, but we feel the quality of life here is worth the additional expense.”

Outside of work, Chris spends most of his time practicing his recently assumed role as a father. “Our son is less than a year old, so he’s the focal point of our lives right now,” he affirms. “Fortunately, one of the benefits of owning a business is it allows me a little more flexibility with my time, which is pretty important at this stage.” When he gets a chance, however, Chris takes the opportunity pursue his favorite hobby of snowboarding. “Snowboarding is my passion. My brother lives in Lake Tahoe, so I go up there a few times a year to hit the slopes.”

In regard to his professional career, Chris believes in the importance of having his priorities together. “The goal of many business owners is to increase profits, but my company and I are focused foremost on customer satisfaction. I believe that as long as you have a sustainable process and can continuously please your customers, it will translate into more business in the future and create greater financial stability. That’s why it’s important to take care of the customer first and worry about the financial aspects second.”

When asked the first thing he’d do if he were to retire tomorrow, Chris says he’d spend some time traveling before shifting into another professional livelihood. “I still have a passion for the quality and craftsmanship that goes into carpentry, so if I retired from this line of work, I could see myself jumping back into that field—specifically finish carpentry.”

Ask Me Anything!

Q: What’s your favorite season?
A: Winter—it’s when I get to go snowboarding.

Q: What’s your favorite local restaurant?
A: Piatti in Danville.

Q: What was your favorite toy as a child?
A: My wood blocks.

Q: Do you collect anything?
A: Snowboards—I have six of them.

Q: What’s the best gift you’ve ever received?
A: My son.

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Expert articles
  • Permits in Demolition

    SAN RAMON — Since any type of demolition project requires a permit, it’s a good idea to get the ball rolling early when planning yours. Your contractor should gather all the permits for you, but in order to get the process started, you’ll first need to sign the contract and proffer a down payment. This will ensure your place on the contractor’s calendar and enable them to initiate preliminary steps like pulling permits.

    In most cases, demolition permits are an over-the-counter affair, so they can usually be obtained within an hour of application. Occasionally, the building department will put a set of plans under review, and that process can take up to three or four weeks. Since there’s no way to know whether this will happen with your permits, it’s always best to deal with this aspect far in advance. Otherwise, your project may end up being substantially delayed—in addition to the review process, your contractor may not have the scheduling flexibility to expediently reschedule your project.

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Expert video tip
  • Video: Demolition Permits

    Complete Video Transcription:

    SAN RAMON — Host, Sarah Rutan: When planning for a demolition project, you’ll need to know some important information regarding permits. Today we’re in San Ramon with Diamond Certified Expert Contributor Chris Burd of Dig & Demo to learn more.

    Diamond Certified Expert Contributor, Chris Burd: Any type of demolition work will require a permit. Every city is different and some cases may take weeks to acquire the permit. You should expect your contractor to pull the permit for you and assume all responsibility for the project. At the completion of the project, when the inspector has signed off on all steps, including finalization of the permit, the permit will become the customer’s to have for their filing cabinet and any other needs that they have.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Dig & Demo WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.diganddemo.com
  • About Dig & Demo

    https://ihatemyswimmingpool.wordpress.com/about/

    Dig & Demo is a California based General Engineering Contractor specializing in residential swimming pool removal. We have squeezed into hundreds of backyards to assist homeowners in their quest to be swimming pool free.

Diamond Certified RATINGS ON Dig & Demo
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 271 VERIFIED CUSTOMERS i
Dig & Demo : Average 9.2 out of 10 based on 271 unique customer surveys of customer satisfaction.

Carol F.

VERIFIED Dig & Demo CUSTOMER

1 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

I rebuild properties, and they are one of the best in the area that this property is in, so yeah, they were good.

I would say their promptness, they were able to meet my target for demolition.

James T.

VERIFIED Dig & Demo CUSTOMER

2 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

I felt they were able to achieve what we wanted.

The appointments went quickly.

Larry A.

VERIFIED Dig & Demo CUSTOMER

3 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guy who came out and discussed the job was helpful. If they need a pool removed, they are the go-to people. We had heard good things prior to hiring them and would be happy to recommend them to anyone.

They were very straightforward and kept to the same date and price. They lived up to it. There was no upselling, no extra charges. They basically were there and did what they said as promised.

Steve D.

VERIFIED Dig & Demo CUSTOMER

4 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they were transparent and honest about their process, and they stuck to the schedule.

I think the speed of the job

Bob M.

VERIFIED Dig & Demo CUSTOMER

5 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional service

How quickly they got the job completed

Ron H.

VERIFIED Dig & Demo CUSTOMER

6 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nice guy and an honest company, I'm very happy.

Professionalism

George H.

VERIFIED Dig & Demo CUSTOMER

7 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm happy.

The honesty of the first appointment

Liam H.

VERIFIED Dig & Demo CUSTOMER

8 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good place to at least check into.

The people

Lisa L.

VERIFIED Dig & Demo CUSTOMER

9 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are responsive and helpful. They do good work. We didn’t have to ask them for any amendments. They were very knowledgeable and helpful.

The front office’s responsiveness and ability to get information

Jackson B.

VERIFIED Dig & Demo CUSTOMER

10 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and cost effective.

The best thing is that they came on time as promised.

James B.

VERIFIED Dig & Demo CUSTOMER

11 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

Let me think. If I recall, they did a good job as promised. I remember that they did it within the same price and time. I gave them a bonus for keeping the same timeline and price. They were good about not asking for more, because it took longer and was more than expected.

I guess that they actually did not ask for more money, even though they technically could have.

Nathan Q.

VERIFIED Dig & Demo CUSTOMER

12 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are responsive and knowledgeable.

Their knowledge of different soil and what they would be used for

Al B.

VERIFIED Dig & Demo CUSTOMER

13 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did everything that they said they were going to do. I don't have a gripe with them at all.

They were efficient. They showed up when they said they were going to show up. I wouldn't hesitate to hire them again.

Anne J.

VERIFIED Dig & Demo CUSTOMER

14 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a really good value for the money.

They kept on schedule and on budget. They kept their promises and even over-achieved.

David C.

VERIFIED Dig & Demo CUSTOMER

15 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient, quick, and honest.

They got the job done on time, just like they said they would. They did their job just right, and I've recommended them to my friend.

Samantha R.

VERIFIED Dig & Demo CUSTOMER

16 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job. They showed up on time, and they finished on time. I appreciated that.

I liked how good the service was. The person who showed up was very concerned for my plants, and he tried to save as many as possible.

Hailey N.

VERIFIED Dig & Demo CUSTOMER

17 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, flexible, and friendly. They and got the job done very quickly, and they're very accommodating.

They're very competent and friendly people.

Patty R.

VERIFIED Dig & Demo CUSTOMER

18 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional. They get the job done quickly, and they do it right.

I like their experience and prior knowledge. They come in with so much experience. They know exactly what they're doing, and the trust factor is very high.

Phil G.

VERIFIED Dig & Demo CUSTOMER

19 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were the lowest bidder. They gave me a good price, and they did the job.

Rick M.

VERIFIED Dig & Demo CUSTOMER

20 of 271

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a very solid company. Chris was the one who I dealt with the most, and he was totally professional and dependable. They're great.

The professionalism

Read All 271 Survey Responses at Ratings View