Diamond Certified Company Report

Diablo Valley Cabinetry

Diamond Certified Company Report

Diablo Valley Cabinetry

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

Bob C.

VERIFIED Diablo Valley Cabinetry CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great, they handled everything, and there was no drama. They did everything they said they would do, which is rare today, and there were no issues or problems whatsoever.

They did my kitchen. I had a certain design when she came out to take a look. I was off about what I could and could not do. It was amazing. She saved a project with her ideas. They were very down-to-earth and real. They were the 4th company I interviewed and checked out. Everyone was really nice. Steve was my main contact. The project was long and changed 3 or 4 times completely, but they never complained, and they got it done.

Dennis W.

VERIFIED Diablo Valley Cabinetry CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am a return customer several times over. I would recommend them first before any other cabinet places.

Dee was my salesperson, and she was very professional, helpful, and forward-thinking. I liked working with her.

Richard W.

VERIFIED Diablo Valley Cabinetry CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good quality installation at a reasonable price.

They are extremely easy to work with. I have used them 3 times and have been extremely satisfied with their work.

Read All 250 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Diablo Valley Cabinetry designs and sells a variety of cabinetry products for residential and commercial clients throughout the East Bay. The company focuses on offering creative cabinet solutions combined with personalized service, and its entire program is designed to provide high-quality products at competitive prices. Its made-to-order product line ranges from budget to fully custom cabinets for kitchens, bathrooms, offices, libraries, entertainment centers and more.

President Frank R. Canova Jr. joined Diablo Valley Cabinetry in 2003, 21 years after his father, founder Frank R. Canova Sr., established the company. The partnership resulted in a new dimension of technology and engineering expertise for a firm already known for expert knowledge, creativity, and passion for customer service. “Since teaming up with my father, we’re in a stronger position than ever to give our customers the service they want,” says Frank Jr.

Diablo Valley Cabinetry’s San Ramon showroom features more than 15 full displays, and the company’s design professionals work with customers from the initial meeting through project completion to select the right products to fit their lifestyles and budgets. “Our goal is to listen to each client’s vision and help them navigate the maze of products and finish selections,” says Frank Jr. 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Diablo Valley Cabinetry

COMPANY CONTACT
Service AREA

The East Bay

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SERVICES PERFORMED

Kitchen Cabinetry
Bathroom Cabinetry
Cabinetry for the Entire Home

BRANDS Supported
  • Ultracraft

  • Mid Continent Cabinetry

  • Cabinetry by Diamond

  • Kitchencraft

  • Dynasty by Omega Cabinetry

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Diablo Valley Cabinetry

Company Profile

Diablo Valley Cabinetry designs and sells a variety of cabinetry products for residential and commercial clients throughout the East Bay. The company focuses on offering creative cabinet solutions combined with personalized service, and its entire program is designed to provide high-quality products at competitive prices. Its made-to-order product line ranges from budget to fully custom cabinets for kitchens, bathrooms, offices, libraries, entertainment centers and more.

President Frank R. Canova Jr. joined Diablo Valley Cabinetry in 2003, 21 years after his father, founder Frank R. Canova Sr., established the company. The partnership resulted in a new dimension of technology and engineering expertise for a firm already known for expert knowledge, creativity, and passion for customer service. “Since teaming up with my father, we’re in a stronger position than ever to give our customers the service they want,” says Frank Jr.

Diablo Valley Cabinetry’s San Ramon showroom features more than 15 full displays, and the company’s design professionals work with customers from the initial meeting through project completion to select the right products to fit their lifestyles and budgets. “Our goal is to listen to each client’s vision and help them navigate the maze of products and finish selections,” says Frank Jr. 

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Company Philosophy

"We're dedicated to the highest quality customer experience delivered with a sense of warmth, friendliness and individual pride. We place great value in building lasting relationships with families by establishing trust and expertise. Our goal is to support our customers in creating beautiful living environments that enhance their lives for years to come."

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Comparative Summary

Diablo Valley Cabinetry is a service business from top to bottom, pledging exceptional work and a first-rate experience for customers.

Founded in 1982 by Frank Canova, Diablo Valley Cabinetry is one of the most sought-after kitchen design firms in the San Francisco Bay Area today, says Mr. Canova. Their goal is to create beautiful living environments that enhance the lives of customers. Their San Ramon offices have an abundance of display space, a wholesale-like arrangement that offers more competitive pricing than traditional retail cabinet showrooms.

Diablo Valley Cabinetry carries an extensive product line from modular to semi- and full-custom cabinetry. Customers can choose from the latest styles and finish options, in a range of materials priced for every budget. Diablo Valley Cabinetry’s Designers work with you to understand your lifestyle, visualize your ideal kitchen and select products that can bring your dream to life.

“From the day you begin doing business with Diablo Valley Cabinetry, you’re paired with a knowledgeable service representative who sees your project through to completion,” explains Frank Canova, Jr., who joined the family business in 2003. “That representative is always there to answer your questions and deal with any potential issues. Your representative tends to all phases of your project, working with your existing contractor or helping you find a reputable one if necessary.”

Though Diablo Valley Cabinetry deals primary in cabinetry, your representative can also direct you to quality suppliers of flooring, plumbing, fixtures, and appliances. “The goal at all times is to make things easy on the customer,” says Mr. Canova, Jr… Diablo Valley Cabinetry maintains strong relationships with manufacturers, as evidenced by their pricing and by the quality of their services. The company stands behind everything it sells, with warranties that often exceed those of the manufacturer.

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Industry Info

When you shop around for new cabinets, make sure you compare apples to apples. Purchasing cabinetry is a decision you could literally be living with for years, if not decades, to come. It’s a good idea to weigh your alternatives, especially in this challenging economy. Look around, see what’s out there, and get a few bids.

However, Frank Canova, Jr. of Diablo Valley Cabinetry, recommends you do your homework. With such an enormous range of styles and materials available, products that seem similar could actually be markedly different in workmanship—and therefore quality. In other words, says Mr. Canova, “Make sure you compare apples to apples.”

Collect all the relevant details—materials, labor, design costs. “If companies sense that you’re shopping on the basis of price alone, they may offer bare-bones estimates that don’t reflect your true final cost,” explains Mr. Canova.

Customers should also be aware of the existence of locally made shop cabinets that often carry a lower price tag than out-of-state products. That’s because shop cabinets are fabricated according to California’s strict clean-air regulations, which prohibit certain types of high-quality finishes that can be found on imported products. In fact, Mr. Canova continues, “Customers who opt for environmentally-friendly cabinet products will often sacrifice some measure of durability. Which you choose is up to you. To be a smart shopper, just be sure you’re always comparing products that are in all respects comparable.”

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Frequently Asked Questions

Q: How can Diablo Valley Cabinetry simplify my remodel process?

A: A lot of thought goes into the where, how and why of a kitchen remodel. Diablo Valley Cabinetry pairs you with a trained, experienced designer who will help you make the most of your space. We’ve designed thousands of kitchens. We’ll help you navigate the maze of options in cabinets, appliances, countertops, flooring, lighting, backsplashes, and more. Most importantly, Diablo Valley Cabinetry is a service business from start to finish. We help you design your space and we’ll place your order, track your delivery, and receive and confirm your order in person. We work with you and your contractor to get everything installed. We deal personally with any issues that come up. You can be as involved as you’d like, but we’ll cover all the day-to-day aspects of your remodel.

Q: Can Diablo Valley Cabinetry help me with other rooms in my home?

A: Absolutely. We supply cabinets for the entire house. Contact us to set up an appointment with one of our designers to discuss your goals. You can also visit our online image gallery to see the full range of products and services.

Q: Why are some cabinets so much more expensive than others?

A: The answer to this question could fill pages. Factors include cabinet construction, construction type, door styles, wood species, finish, and accessories. You’ll want to spend time with a knowledgeable professional to understand and see for yourself how each feature adds value and a unique look to your project.

Q: Can Diablo Valley Cabinetry help me with appliances, countertops, etc.?

A: Yes. Diablo Valley Cabinetry has been in business for 27 years and we’ve designed thousands of kitchens. We’ll help you understand your options and build a design that incorporates appliance, countertop, flooring, lighting and backsplash options. If we can’t help you find what you’re looking for, we’ll happily refer you to one of our local business partners.

Q: How do I get started?

A: Give us a call at any time! We don’t charge for our initial estimate and design consultation. We’re confident that once you’ve worked with one of our designers to understand exactly what your remodel entails, you’ll know you’re working with the right people.

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SELECTED PHOTOS FROM Diablo Valley Cabinetry

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Frank Canova Jr.

Expert CONTRIBUTOR PROFILE
  • Frank Canova is president of Diablo Valley Cabinetry, a Diamond Certified company since 2008. He can be reached at (925) 709-4920 or by email.

Frank Canova Jr.: Long-Term Rewards

By James Florence, Diamond Certified Resource Reporter

SAN RAMON – While Frank Canova Jr. has been involved in the cabinet making business for more than a decade, it may come as a surprise to learn that he began his career in an entirely unrelated industry. “I started out in technology consulting,” he explains. “After spending six years traveling around the United States doing software implementation, I began to feel a desire for a better balance between work and life. At that point, my father and I started discussing the prospect of becoming business partners. After talking it over for the better part of a year, we decided it was the right move. Today, I’m president of Diablo Valley Cabinetry.” Frank says one thing he appreciates about the cabinet making industry is the enduring nature of the product. “As a software programmer, a lot of what I did tended to become obsolete within a couple years, whereas cabinets are something that people will enjoy for many years to come.”

Frank grew up in Danville and attended Cal Poly, San Luis Obispo before his job as a technology consultant took him all over the country, from Florida to Arizona to Kansas. His later career transition brought him back to the East Bay, where he now lives with his wife, Kate, and their daughters, Olivia and Natalie. Frank says the indigenous landscape provides a perfect setting for the outdoor activities that he and his family enjoy on a regular basis. “We like outdoor pursuits such as skiing, hiking and mountain biking, and we also love the ocean, so having it all within a short distance is really great. Our girls are just getting to the age where we’re able to involve them in some of the activities we love, so that’s been a lot of fun.” Frank is also an avid triathlete, and he typically participates in one or two events every year. “I was more competitive when I was younger, but now I mainly do them as a way to stay active,” he says.

In his life and career, Frank believes treating others with respect is the best way to build lasting relationships. “How you treat people is key,” he affirms. “At Diablo Valley Cabinetry, for example, we try to treat everyone fairly and with integrity, and that has allowed us to foster long-term relationships with clients and employees alike.”

When asked what he would do if he could retire tomorrow, Frank says he’d invest in giving back to his community. “As a small business owner, retirement isn’t something I think about as much as establishing a long-term work/life balance. But if I am fortunate enough to be able to retire, I’d like to get involved with some community programs, mentoring young people and serving the needs of others.” Additionally, Frank says he’d take the opportunity to see more of the world. “My wife and I really enjoy traveling, exploring new places and having adventures, so we’d definitely like to do a bit more of that in the future.”

Ask Me Anything!

Q: Do you have a favorite sports team?
A: I really like the 49ers, the Warriors and the A’s.

Q: What’s your favorite tree?
A: I’m always impressed with the majesty of Giant Sequoia and Redwood trees.

Q: Did you play any sports in high school?
A: I played basketball, and I was fortunate to be part of a very talented team that went to the state championship two years in a row. I also learned a lot from our coach about things like teamwork, setting goals and having a strong work ethic.

Q: What’s the best gift you ever received?
A: That’s easy—my daughters.

Q: What’s your favorite genre of movies?
A: I enjoy sci-fi and action movies.

Q: What’s your favorite thing to eat for breakfast?
A: A bagel with a glass of orange juice.

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Expert articles
  • How to Adjust Your Cabinet Drawers

    SAN RAMON — If you have custom cabinets, you may find that using them every day can cause the drawer boxes and fronts to become misaligned. Fortunately, most cabinet manufacturers include features that allow homeowners to easily adjust cabinet drawers themselves.

    Many modern cabinet drawer boxes are equipped with a quick release, which allows you to remove a box from its guides with the squeeze of a handle. In addition, there’s often a slider adjustment on the box’s underside that enables you to fine-tune the position of the drawer front.

    Besides the features located under the drawer box, many cabinets also include adjustable features in the rear of the guides. By adjusting the guide to lift or lower the back of the drawer box, you can correct any tilting of the drawer from front to back.

    Once you’ve made adjustments, place the drawer back on the guides. Gently push in the drawer—when you hear a click, you’ll know it has been successfully adjusted.

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Expert video tip
  • Video: Realigning Drawer Boxes

    Complete Video Transcription:

    SAN RAMON —  Host, Sarah Rutan: If your cabinet drawers come out of alignment, there are ways that you can correct this issue. Today we’re in San Ramon with Diamond Certified Expert Contributor Frank Canova of Diablo Valley Cabinetry to learn a few ways to adjust your cabinet drawers.

    Diamond Certified Expert Contributor, Frank Canova: You may find through every day use, your drawer boxes and drawer fronts may become out of alignment. Most of the under mount drawer guide manufacturers now have some adjustability to them.

    There is a quick release on the underside of the drawer box allowing you to remove the drawer very easily. There may be different versions of this but typically you can release the drawers by squeezing these. There is a slider adjustment that will allow the drawer front to go up or down a slight dimension.

    Additionally in the rear there may be an adjuster that can lift up the rear of the drawer box to account for any tilting from front to back. Once you have made your adjustments, you can place the drawer back on slides. Gently push the drawer in. When you hear a click, your drawer has been adjusted

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diablo Valley Cabinetry WEBSITE AND EXTERNAL FEED
  • Diablo Valley Cabinetry SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Diablo Valley Cabinetry
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i
Diablo Valley Cabinetry : Average 9.1 out of 10 based on 250 unique customer surveys of customer satisfaction.

Bob C.

VERIFIED Diablo Valley Cabinetry CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great, they handled everything, and there was no drama. They did everything they said they would do, which is rare today, and there were no issues or problems whatsoever.

They did my kitchen. I had a certain design when she came out to take a look. I was off about what I could and could not do. It was amazing. She saved a project with her ideas. They were very down-to-earth and real. They were the 4th company I interviewed and checked out. Everyone was really nice. Steve was my main contact. The project was long and changed 3 or 4 times completely, but they never complained, and they got it done.

Dennis W.

VERIFIED Diablo Valley Cabinetry CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am a return customer several times over. I would recommend them first before any other cabinet places.

Dee was my salesperson, and she was very professional, helpful, and forward-thinking. I liked working with her.

Richard W.

VERIFIED Diablo Valley Cabinetry CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good quality installation at a reasonable price.

They are extremely easy to work with. I have used them 3 times and have been extremely satisfied with their work.

Tom R.

VERIFIED Diablo Valley Cabinetry CUSTOMER

4 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied. They delivered what they said, and I really enjoyed the follow-up. If there were any problems, they were great about them.

They were very hands-on.

Dave H.

VERIFIED Diablo Valley Cabinetry CUSTOMER

5 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a family-owned business. They have strong customer service. I felt that there was a personal touch and that they really cared.

They had a great showroom, there were a lot of choices, and they were close to my home.

Yvonne M.

VERIFIED Diablo Valley Cabinetry CUSTOMER

6 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They should use Diablo Valley Cabinetry, and I have recommended them to friends.

I liked Crystal and the guy who came out and helped us with some cabinets that weren't fitting correctly. Everything was great.

Jerry F.

VERIFIED Diablo Valley Cabinetry CUSTOMER

7 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Call Dee.

I am a contractor, and it was easy to work with them. They came to the house, we explained what we needed to put in the cabinets, and they designed it to meet the pots and pans we needed.

Gary S.

VERIFIED Diablo Valley Cabinetry CUSTOMER

8 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough and flexible. They listen well to what my needs are and make any necessary adjustments. They made sure at the very end that everything was exactly how I wanted it.

The selection

John M.

VERIFIED Diablo Valley Cabinetry CUSTOMER

9 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am 100% for Diablo Valley Cabinetry.

From start to finish, it was wonderful. Their expertise, what they did, how they handled themselves, it was a wonderful experience.

Kelly B.

VERIFIED Diablo Valley Cabinetry CUSTOMER

10 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend that people use them.

I enjoyed working with them. I thought they did a good job, and overall, it was a good experience.

Randy N.

VERIFIED Diablo Valley Cabinetry CUSTOMER

11 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

The workmanship was really good.

The workmanship and the materials were good. They matched this particular wood that we needed. They did a good job.

Angela H.

VERIFIED Diablo Valley Cabinetry CUSTOMER

12 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. Dee was great. Everything was done perfectly on their side. There are lots of little things that happen on a big job, but nothing was wrong with any cabinet or any measurement, it was just perfect.

Working with Dee, she was very good. She had great ideas and was very accurate.

Bill H.

VERIFIED Diablo Valley Cabinetry CUSTOMER

13 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very responsive to a couple of problems that we had, in terms of shipment with the manufacturer.

They really listened to what we wanted in the planning and design stage.

Carolyn E.

VERIFIED Diablo Valley Cabinetry CUSTOMER

14 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality and cheap prices, I was able to get a brand that is less expensive than its competitors and still very good quality.

Dee gives very good customer service. She came here a few times to measure my kitchen and worked closely with the construction company to make sure everything would fit where we wanted it.

Cynthia A.

VERIFIED Diablo Valley Cabinetry CUSTOMER

15 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality work and reliable service

They were easy to work with.

Ian R.

VERIFIED Diablo Valley Cabinetry CUSTOMER

16 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are responsive, and they know their stuff. They also offer quality brands of cabinets.

I really liked the way they worked with me, considering I chose to do my own installation without using a contractor. I really just wanted a conduit to the manufacturer of the cabinets I needed, and they were great about filling that role. Whether you are a contractor or just a homeowner, they are great to work with.

Joe S.

VERIFIED Diablo Valley Cabinetry CUSTOMER

17 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they were very good with following through.

They did what they said they would do and treated me the way a smart business treats a customer. Janet is the only one we dealt with. She had great follow-through and was very responsive. The touch-up paint she gave us was dry, so we called her up, and she sent a new one in a couple days, no problem. I own a business myself, so I can appreciate everything that goes into running a business and trying to make the customer happy. It was a very pleasant experience overall.

John M.

VERIFIED Diablo Valley Cabinetry CUSTOMER

18 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good service, and their prices are reasonable, but somewhat high. They were cooperative.

They offer quality items, and they're very helpful in the showroom.

Karilyn C.

VERIFIED Diablo Valley Cabinetry CUSTOMER

19 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, helpful, and they deliver on time.

I liked their professionalism. They really came through for me.

Leonard H.

VERIFIED Diablo Valley Cabinetry CUSTOMER

20 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

The lady who helped me was pretty good. I don't recall her name, but she was quick and got me everything that I needed.

The best part was that it was not far from home.

Read All 250 Survey Responses at Ratings View