Diamond Certified Company Report

Delta Pacific Builders Inc

Diamond Certified Company Report

Delta Pacific Builders Inc

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 108 VERIFIED CUSTOMERS i

Jack L.

VERIFIED Delta Pacific Builders Inc CUSTOMER

1 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, and they did what they promised to do.

They left everything clean. They came in and did what they were supposed to do. I was very satisfied with the job.

Bob C.

VERIFIED Delta Pacific Builders Inc CUSTOMER

2 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is a very honest man, and I have never had any problems. He does most of my work if I ever need anything done.

They are here in the morning, they work until closing, and they finish their job. That is the best I can see, and if there is a problem, they will come back and take care of it.

Bill R.

VERIFIED Delta Pacific Builders Inc CUSTOMER

3 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

As far as I am concerned, they are the very best.

Their material is great, their workmanship is great, and their work stands up. They do everything they promise to do, and they are very professional.

Read All 108 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Delta Pacific Builders Inc installs patio covers, awnings, decks and carports; handles concrete and paver projects; and provides other general construction services for clients in Contra Costa County. In addition to its residential construction capabilities, the company offers various services that are designed to improve commercial properties, including equipment cover installations and storefront remodeling.

Owner Dan Phippen credits much of Delta Pacific Builders’ success to its customer-oriented approach to the construction process, which includes communicating with each client about the specifics of their project and making sure the jobsite is completely clean at the end of every workday. “We’ve built a reputation for being responsive to our clients’ needs, and we approach each phase of the job with that in mind,” he says. “Our customers know we’ll maintain high standards of quality throughout their projects.”

Delta Pacific Builders’ focus on quality also extends to the products it installs, which include patio covers made by industry leaders like Alumawood and Metals USA. “Our customers really appreciate having access to such high-quality products,” says Mr. Phippen. “By taking the time to address their needs, we’re able to make sure the products they choose perfectly complement their properties.” 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Delta Pacific Builders Inc

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County
Solano County
Stanislaus County

SERVICES PERFORMED

Patio Covers
Glass Solariums
Concrete & Pavers
Awnings
Carports
Decks
Room Additions 

BRANDS Supported
  • Trex

  • Metals USA

  • Alumawood

  • Brock Deck Systems

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Delta Pacific Builders Inc

Company Profile

Delta Pacific Builders Inc installs patio covers, awnings, decks and carports; handles concrete and paver projects; and provides other general construction services for clients in Contra Costa County. In addition to its residential construction capabilities, the company offers various services that are designed to improve commercial properties, including equipment cover installations and storefront remodeling.

Owner Dan Phippen credits much of Delta Pacific Builders’ success to its customer-oriented approach to the construction process, which includes communicating with each client about the specifics of their project and making sure the jobsite is completely clean at the end of every workday. “We’ve built a reputation for being responsive to our clients’ needs, and we approach each phase of the job with that in mind,” he says. “Our customers know we’ll maintain high standards of quality throughout their projects.”

Delta Pacific Builders’ focus on quality also extends to the products it installs, which include patio covers made by industry leaders like Alumawood and Metals USA. “Our customers really appreciate having access to such high-quality products,” says Mr. Phippen. “By taking the time to address their needs, we’re able to make sure the products they choose perfectly complement their properties.” 

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Company Philosophy

"Our goal is simple: be on time for every project and make sure we're providing high-quality work from start to finish. We do what we say we're going to do and always keep our promises regarding pricing, and it's this type of honesty that makes our clients return and recommend us to others."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for patio cover companies that have earned the prestigious Diamond Certified award. For Delta Pacific Builders Inc, the key to achieving and maintaining high levels of customer satisfaction is simple: clearly communicate throughout every step of every project and make itself readily available to address any issues. “We take a lot of pride in our dependability,” says owner Dan Phippen. “It sounds simple, but showing up on time, promptly returning phone calls and doing what we say we’re going to do goes a long way toward making our clients happy.”

Delta Pacific Builders has been installing patio covers, awnings, decks and carports; working on roofs, siding and gutters; building room additions; and providing other construction services for clients in Contra Costa, Alameda, Solano, and Stanislaus Counties since 1981. The company’s primary focus is residential construction, but it also offers several services that are designed to improve commercial properties, including storefront remodeling and equipment cover installations.

Unlike less experienced patio cover companies that take a “one size fits all” approach to their projects in an effort to reduce their operating costs, Delta Pacific Builders customizes each job to fit the unique needs and tastes of the client. “We give our customers a lot of options, and we’re not afraid to mix and match,” says Mr. Phippen. “Since we have experience working with all types and brands of materials, we know how to integrate certain products in order to achieve the best possible results.”

Delta Pacific Builders further differentiates itself by providing project management and consulting services for homeowners who don’t have the time or desire to supervise their own remodeling or construction work. “We do everything from vetting other contractors to monitoring the construction work itself,” explains Mr. Phippen. “We utilize our industry experience to make sure all the work is being done according to our clients’ wishes, which they really appreciate.”

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Industry Info

If you’re having a patio cover installed on your property, insist on getting permits to protect yourself and your investment. Many Bay Area cities have stringent guidelines when it comes to building codes and permits. Some homeowners find this process to be a hassle, but experts say the rules exist primarily to protect consumers. Building codes set guidelines for construction methods, materials and workmanship, and permits guarantee that someone who is knowledgeable about local codes and best building practices will review the plans before work begins and then inspect the work to ensure any problems are resolved before the work is completed.

Unfortunately, many homeowners have been fooled by unscrupulous contractors who don’t pull permits because they don’t want to be held accountable. Some may not even be licensed contractors and are legally prohibited from providing construction services—a fact they try to hide by not pulling permits. Dan Phippen, owner of Delta Pacific Builders Inc in Bethel Island, says that’s something he sees all too often. “Sometimes clients tell me that another contractor said they don’t need a permit for a new patio cover because it’s freestanding, but the law states that any freestanding cover that’s more than 120 square feet requires a permit. That’s why it’s so important to hire a company that understands local codes and is able to work up to those standards.”

Some homeowners don’t understand the reasons behind permits and choose not to pull them at all. In these cases, homeowners can be fined if an inspector catches the work in progress without a valid permit. Even people who think they’ve beaten the system may have to retroactively get permits before selling their homes. These people may also have to pay to repair or even redo jobs that don’t comply with local building codes and regulations.

“It’s understandable when people want to save some money on permits or don’t want their taxes reassessed, and it’s their right to make those decisions, but they’re ultimately responsible for the work and the fines if they get caught,” explains Mr. Phippen. “I always recommend getting permits—it’ll give you peace of mind and allow your work to be professionally inspected, and it’s usually cheaper in the long run.”

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Frequently Asked Questions

Q: How long will it take to complete my project?

A: It depends on a lot of factors, but we’ll evaluate your project before any work begins and let you know what to expect. We’re very good at providing accurate time estimates for our projects.

Q: Can you help me achieve the results I want even if I don’t know the details?

A: Yes. If you know the results you want (shade on your patio, an aesthetic look that won’t cut off light to the dining room, etc.) but don’t know how to get there, you can rely on us to determine the best ways to achieve your goals. We’ll give you recommendations and options for products and styles, show you pictures of past projects so you can find something that fits your vision, and help you think about how you use your space. For example, if you have a backyard with a lot of trees, you may want to choose a solid patio cover so you can stand on it and clean your gutters. You should also think about maintenance and whether you want options that never have to be painted or cleaned.

Q: Why should I consider a solid, insulated patio cover?

A: A solid, insulated patio cover offers more shade, is sturdier and provides additional protection. You can step on it to clean or maintain the outside of your home, which is helpful. We always recommend solid patio covers for two-story homes—if there’s a fire or other emergency, you can get out of a window and step onto the patio cover without fear of it collapsing.

Q: What are the considerations I have to take with a stamped or colored concrete patio?

A: Stamped and colored concrete are nice options that can really customize a patio, but they can make a big difference in terms of price and the amount of time a project takes to complete. If you want stamped concrete with a color component, it’ll take three weeks before we can come back and add the final sealing layer. That means it’ll be a month after the installation before you can put your patio furniture on the new concrete and have a party, so you should take those things into account during the planning stages.

Q: Do your employees speak English?

A: Yes, all of our employees speak English. You’ll be able to communicate clearly with them and get answers to your questions.

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SELECTED PHOTOS FROM Delta Pacific Builders Inc

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dan Phippen

Expert CONTRIBUTOR PROFILE

Dan Phippen: From Start to Finish

By James Florence, Diamond Certified Resource Reporter

BETHEL ISLAND — When asked about his professional philosophy, Dan Phippen cites the slogan of his company, Delta Pacific Builders Inc: “Quality from start to finish.” “I take pride in providing quality experiences for my customers, from the time I introduce myself until the follow up after the job,” he says. However, while this slogan sums up Dan’s approach to running his business, it can also be interpreted as a defining theme for his 43-year career, which has been characterized by an enduring desire for excellence.

Dan grew up on the East Coast and got started in the construction industry at an early age. “I started right out of high school and worked my way up through the trades as an apprentice,” he recounts. “When I was 21, I got my contractor’s license and started my own roofing, siding, and gutter company.” However, just as he’d begun to establish his business in Virginia, a casual visit to the West Coast changed his whole world. “I came out to see a friend and just fell in love with California. When I got home, I sold my half of the business to my partner, packed up my things and headed west.”

Newly transplanted in the Bay Area, Dan picked up where he’d left off and went to work for Bel Aire Engineering in Hayward, where he became acquainted with new aspects of his trade. “I really enjoyed working for Bel Aire because it gave me the opportunity to do things that not many companies were doing at the time, like working with aluminum patio covers and awnings,” he says. In 1981, just a few years after arriving in the Bay Area, Dan acquired his California contractor’s license and founded Delta Pacific Builders.

Today, Dan says his favorite part of his job continues to be the physical work itself, though he admits it may be time to put on the brakes. “I really enjoy the work, but at my age, I’m getting to the point where I can’t hang with the big dogs anymore. I should probably be resting my body a little more than I do.”

Residing on Bethel Island with his wife, Claudia, Dan says he appreciates the slow pace that characterizes his locale. “I really like the laid-back atmosphere here in the Bethel Island/Brentwood area. It’s off the beaten path yet still close to everything. Best of all, I don’t have to deal with that freeway commute traffic every day.”

Outside of work, Dan spends much of his time out on the water. “The Delta is one of the main reasons I moved out here,” he says. “I used to fish in the professional bass tournament circuit, so when I found out the Delta was here, I gravitated to it like a duck to water.” Dan also enjoys keeping up with his two grown children: Danny, who works alongside him at Delta Pacific Builders (“I enjoy working with my son, although it’s probably more enjoyable for me than it is for him,” he laughs), and Lynn Marie, who lives in Pennsylvania.

When asked what his future retirement might look like, Dan says he’ll likely still be involved in his lifelong trade, if only to keep busy. “I don’t know if it’s in my DNA to retire. I’ll probably keep my hand in construction one way or another. Besides, my wife doesn’t want me hanging around the house and I can’t stand daytime television.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: What was your first concert?
A: When I was 18 years old, I saw Pink Floyd play at Rosecroft Raceway in Maryland.

Q: If you could time travel, would you go to the past or the future?
A: I’ve always been a person who lives in the present. Time travel doesn’t interest me at all.

Q: What’s your favorite smell?
A: A pie baking in the oven.

Q: What’s your favorite thing to eat for breakfast?
A: Bacon and eggs over easy.

Q: What was your favorite toy as a child?
A: I don’t know if you would call it toy, but I had my own .22 when I was 10 years old. My family had 100,000 acres of property that backed up to 100,000 acres of government land, and we would go out shooting almost every day.

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Expert articles
  • Homework to do Before Meeting with a Contractor

    BETHEL ISLAND — If you’re planning to take on a building or remodeling project, it’s a good idea to do your homework prior to calling a contractor so you can put together some ideas of what you want.

    While most homeowners have no trouble expressing their dissatisfaction with the current state of a kitchen, bathroom or living area, many have little idea of what they want the remodeled versions of these rooms to look like. This is problematic for contractors because it makes it difficult to determine what their clients are trying to achieve. That’s why it’s important to spend some time contemplating your vision before meeting with a contractor.

    A good way to start is by flipping through home remodeling magazines and cutting out pictures that catch your eye. You can also take pictures of examples you see out and about, whether it’s a particular design in a friend’s house or an architectural feature at a public establishment.

    While it may sound overly simplistic, taking the time to construct your vision can help immensely when it comes to communicating with your contractor. Having tangible visual examples will give your contractor a better idea of what you’re looking for, which will make it easier to point you in the right direction when it comes to products, materials, colors and other related aspects of your project.

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Expert video tip
  • Video: Preparing To Meet With Your Contractor

    Complete Video Transcription:

    BETHEL ISLAND — Host, Sarah Rutan: When planning a remodeling project, its good to do some homework before meeting with a contractor. Today, we’re in Bethel Island with Diamond Certified Expert Contributor Dan Phippen of Delta Pacific Painters to learn more.

    Diamond Certified Expert Contributor, Dan Phippen: I find that the one thing that I could really point out to potential customers is that they should do their homework before calling the contractor. Maybe cut some pictures out of magazines or books or stuff that they’ve seen, or take pictures of stuff that they’ve seen around that they would like to see in their yard.

    That helps any contractor immensely understand what it is with the vision that you have in your head, and it really helps them to point you in the right direction and show you products that are going to achieve the goal that you’re trying to achieve.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Delta Pacific Builders Inc WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Delta Pacific Builders Inc
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 108 VERIFIED CUSTOMERS i
Delta Pacific Builders Inc : Average 9.6 out of 10 based on 108 unique customer surveys of customer satisfaction.

Jack L.

VERIFIED Delta Pacific Builders Inc CUSTOMER

1 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, and they did what they promised to do.

They left everything clean. They came in and did what they were supposed to do. I was very satisfied with the job.

Bill R.

VERIFIED Delta Pacific Builders Inc CUSTOMER

2 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

As far as I am concerned, they are the very best.

Their material is great, their workmanship is great, and their work stands up. They do everything they promise to do, and they are very professional.

Bob C.

VERIFIED Delta Pacific Builders Inc CUSTOMER

3 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is a very honest man, and I have never had any problems. He does most of my work if I ever need anything done.

They are here in the morning, they work until closing, and they finish their job. That is the best I can see, and if there is a problem, they will come back and take care of it.

Bill G.

VERIFIED Delta Pacific Builders Inc CUSTOMER

4 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to work with, and they did a good job.

They were easy to work with, and they did a good job.

Bill B.

VERIFIED Delta Pacific Builders Inc CUSTOMER

5 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did good work at a fair price.

I just like them.

Bruce M.

VERIFIED Delta Pacific Builders Inc CUSTOMER

6 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already told some friends that they listened to what I wanted, and they produced.

I had several bids on this job for a patio, and they were the first ones that really understood what I was after. They performed at a reasonable price, and they did a good job.

Chuck O.

VERIFIED Delta Pacific Builders Inc CUSTOMER

7 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honorable.

They are punctual, and they do what they say they are going to do to the letter. They go above and beyond to make sure the customer is very satisfied. At the end of every work day that they were here, you couldn't tell that they were here by how well they cleaned up.

Doug M.

VERIFIED Delta Pacific Builders Inc CUSTOMER

8 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd tell people to give them a try.

There was no nonsense, no hard sell. He got me the right product for the right price. He took care of me properly.

Gary R.

VERIFIED Delta Pacific Builders Inc CUSTOMER

9 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very efficient, and they do quality work.

They do what they say they're going to do.

Matt G.

VERIFIED Delta Pacific Builders Inc CUSTOMER

10 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a good contracting company. They did a good job.

Quality workmanship

Gerald P.

VERIFIED Delta Pacific Builders Inc CUSTOMER

11 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional, they do a good job, and they clean up after themselves. There are no negatives about the job.

Their timeliness with doing the work, I was very satisfied with the entire job.

Nathan M.

VERIFIED Delta Pacific Builders Inc CUSTOMER

12 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I met the guy, and he seemed like an honest man. I like him, and everyone else that's met him likes him too.

They did exactly what they said they were going to do.

John O.

VERIFIED Delta Pacific Builders Inc CUSTOMER

13 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they do great overhangs

Their customer service, the people they sent out to build the overhangs were very professional. They went out of their way to make sure we were satisfied with both of the products that they built.

Larry V.

VERIFIED Delta Pacific Builders Inc CUSTOMER

14 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional. I had a problem with a leak, and they came out right away and fixed the problem. We're so happy with the quality of the work, really excellent workmanship. The workers were great with my girls. They're awesome.

As soon as I met Dan, he was excellent, he gave me his design, we worked on it together, and he came up with other ideas. I trusted his design and his work. When they went and did the job, it was just like it was scheduled, and it was done without any problems.

Matt A.

VERIFIED Delta Pacific Builders Inc CUSTOMER

15 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They tell you what they will do, and they do what they say they will do. They're not your typical contractor, when you have to guess when they will be showing up. They get in, get it done, and they're gone.

How efficient and reliable they are

Luke B.

VERIFIED Delta Pacific Builders Inc CUSTOMER

16 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very honest, reliable, fast, and they're very reasonably priced.

I liked the fact the owner was very honest. He reminded me of my grandfather, so I trusted him a lot. It was a really good experience.

Mike M.

VERIFIED Delta Pacific Builders Inc CUSTOMER

17 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd tell them that I had a good experience with them.

I don't have any one thing that comes off the top of my head.

Mike F.

VERIFIED Delta Pacific Builders Inc CUSTOMER

18 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable, affordable, and offer good quality work. He's very thorough, explaining everything to us prior to the installation.

The quality of the work, and he's very thorough prior to constriction. He discussed details about the job, provided us with several options, and handled all of the permits and the HOA. Everything went perfectly. I couldn't have asked for a better experience.

Ronald T.

VERIFIED Delta Pacific Builders Inc CUSTOMER

19 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they're honest, trustworthy, clean, and they're easy to work with and talk to. I have already referred several friends who had come over and admired the work that was done.

That they're honest, trustworthy, clean, and they're easy to business with and talk to. I had one little situation with some concrete work regarding a fence they had built for me, but I was able to get that squared away with a couple of phone calls.

Sandy G.

VERIFIED Delta Pacific Builders Inc CUSTOMER

20 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd show them the good work that they did.

They were prompt, and they got the job done quickly.

Read All 108 Survey Responses at Ratings View