Diamond Certified Company Report

Crystal Clear Window Cleaning, LLC

Diamond Certified Company Report

Crystal Clear Window Cleaning, LLC

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 157 VERIFIED CUSTOMERS i

G.T.P.M.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

1 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and accountable.

They have very competitive pricing compared to the other local companies. They met and exceeded my expectations.

Linda O.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

2 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do the most efficient, amazingly perfect job I have ever seen in a very short amount of time. All of the men have been very gracious. I am just waiting for the rain to stop so that I can have them back.

I just thought they did a great job overall.

Sandy R.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

3 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very dependable, they did an excellent job, and the workers were polite and professional. They went the extra mile for me, because they put they put the screens back on my windows. They were great.

Their down-to-earth attitude, and they get the job done in a timely fashion.

Read All 157 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Crystal Clear Window Cleaning, LLC uses state-of-the-art glass maintenance equipment to work on high-rises, homes, schools, office buildings, and other commercial and residential properties throughout San Francisco and the Greater Bay Area. Its services include interior and exterior window and screen cleaning, stain removal, awning and gutter cleaning, bird control, and more.

Owner Joseph Velasquez has more than 35 years of industry experience working for unions and independent contractors. He established Crystal Clear Window Cleaning to fulfill his desire to focus on quality and customer satisfaction. “From the beginning, our success has been predicated on professionalizing our image,” says Mr. Velasquez. “I’ve always believed in operating a professional service company, not just a window cleaning business.”

In addition to regular and one-time service, Crystal Clear Window Cleaning offers several maintenance programs designed to suit customers’ specific needs. The company also offers pressure wash services to clean decks, driveways, sidewalks, pool patios, building exteriors, houses and more. “Pressure washing doesn’t just remove dirt, mold and other contaminants,” says Mr. Velasquez. “It’s also used to prepare houses for painting and extend the life of current paint jobs.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Crystal Clear Window Cleaning, LLC

COMPANY CONTACT
Service AREA

San Francisco
The Greater Bay Area

SERVICES PERFORMED

Exterior & Interior Window Cleaning
Gutter & Awning Cleaning
Pressure Washing
Screen Cleaning
House & Apartment Pressure Washing
Graffiti Removal
Bird Control
Sidewalk Cleaning
First Construction
Solar Panels
Chemical Cleaning
Residential, Commercial & High-Rise

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Crystal Clear Window Cleaning, LLC

Company Profile

Crystal Clear Window Cleaning, LLC uses state-of-the-art glass maintenance equipment to work on high-rises, homes, schools, office buildings, and other commercial and residential properties throughout San Francisco and the Greater Bay Area. Its services include interior and exterior window and screen cleaning, stain removal, awning and gutter cleaning, bird control, and more.

Owner Joseph Velasquez has more than 35 years of industry experience working for unions and independent contractors. He established Crystal Clear Window Cleaning to fulfill his desire to focus on quality and customer satisfaction. “From the beginning, our success has been predicated on professionalizing our image,” says Mr. Velasquez. “I’ve always believed in operating a professional service company, not just a window cleaning business.”

In addition to regular and one-time service, Crystal Clear Window Cleaning offers several maintenance programs designed to suit customers’ specific needs. The company also offers pressure wash services to clean decks, driveways, sidewalks, pool patios, building exteriors, houses and more. “Pressure washing doesn’t just remove dirt, mold and other contaminants,” says Mr. Velasquez. “It’s also used to prepare houses for painting and extend the life of current paint jobs.”

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Company Philosophy

"We're successful because we always try to give more than is expected of us. We pay attention to small details, from keeping equipment clean to wearing protective footwear when we enter people's homes. We strive to do quality work, not fast work, and as a result, we have customers who still come to us after 20 years."

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Comparative Summary

Window washing companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Crystal Clear Window Cleaning & Pressure Wash Services further distinguishes itself from its competitors by offering both window cleaning and pressure washing services to residential and commercial clients throughout the Greater Bay Area. “Pressure washing and window cleaning go hand in hand,” says owner Joseph Velasquez. “We can send a crew to pressure wash a building early in the morning and then return later to clean the windows. This allows us to cut costs, which saves our customers money.”

In an effort to provide its customers with the best possible values, Crystal Clear Window Cleaning & Pressure Wash Services offers services that are designed to prolong the paint jobs on their homes. “Pressure washing a house yearly, or even every two years, makes the paint job last three times longer,” says Mr. Velasquez. “That’s a lot cheaper than painting it again.” He adds that commercial buildings also benefit from routine washing programs. “With proper, regular washing, many buildings can be restored to up to 95 percent of their original appearances.”

Unlike some companies that use inferior products to cut down on costs, Crystal Clear Window Cleaning & Pressure Wash Services only uses high-end equipment, including a HydroTek pressure washer with a 300 gallon tank and adjustable settings that make it effective on a wide variety of exterior surfaces. It can readily go from cold to steam as conditions dictate, and its adjustable gun reduces pressure around windows and other sensitive areas. A second machine recycles the cleaning water for reuse during a cleaning job, which is especially important in cities with strict water recycling codes. “Another specialized piece of equipment we use is our surface cleaner, which looks like a buffer and has downward-facing jets,” explains Mr. Velasquez. “We use it to clean tough surfaces like concrete sidewalks.”

Given the nature of its business, Crystal Clear Window Cleaning & Pressure Wash Services always makes safety a top priority on every job. The company’s experienced employees–most of whom have worked at the firm for six or seven years–receive ongoing safety training and strictly follow OSHA rules. “They’re thoroughly trained on all equipment, including the complex scaffolding that’s necessary when cleaning the exterior surfaces of skyscrapers and other tall buildings,” says Mr. Velasquez.

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Industry Info

Before deciding on a pressure washing company, find out what kind of equipment it uses. “There are different techniques and equipment for different buildings,” says Joseph Velasquez, owner of Crystal Clear Window Cleaning & Pressure Wash Services in San Francisco. “For example, cold water can be used on some houses, but others require warm water and/or steam. If a company’s machine can only do a cold wash, it may not be able to get the job done correctly.”

Mr. Velasquez explains that pressure washing is ideal for buildings with exteriors that have been left untended for years and have collected dirt that has etched and stained their surfaces. “When routinely pressure washed, a building won’t get chalky, nor will it develop mold and mildew that could possibly void the warranty on its paint job.” Steps and sidewalks are other areas around the home that warrant regular cleaning, especially those that tend to develop mold. Mr. Velasquez recommends a regular pressure washing regimen to help prevent slips and falls.

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Frequently Asked Questions

Q: How should I prepare my house for pressure washing?

A: We recommend putting towels under all the windows, because there’s a chance of water dripping inside.

Q: Will pressure washing take the paint off my house?

A: Most of the time it won’t, but we’d have to come assess the condition of your home’s exterior to know for sure.

Q: Can I stay in my house while you’re pressure washing it?

A: Yes.

Q: Can pressure washing remove graffiti without removing the surface’s paint?

A: It depends on the type and condition of the surface being considered for pressure washing. We can do an assessment to determine if graffiti removal is possible.

Q: When you work inside a home, do you take precautions to keep it clean?

A: Absolutely. We wear booties so we don’t track in any dirt, and we cover all the furniture.

Q: Do you use Green products?

A: Yes, we use Green products whenever possible. However, there are certain instances when we have to use stronger chemicals, like when we’re cleaning concrete.

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SELECTED PHOTOS FROM Crystal Clear Window Cleaning, LLC

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Joe Velasquez

Expert CONTRIBUTOR PROFILE

Joe Velasquez: High Rising

By James Florence, Diamond Certified Resource Reporter

SAN FRANCISCO – When it came to finding a career, Joe Velasquez did what many have done and followed in his father’s footsteps. However, he also achieved something that’s comparatively rare: He improved upon the legacy that was handed down to him. “My father had a janitorial business, and I started cleaning windows pretty much as soon as I was old enough to walk,” he remembers. Joe eventually joined the Window Cleaners Union, where he spent 17 years working his way up from apprentice to journeyman. By the time he struck out on his own and founded Crystal Clear Window Cleaning, LLC in 2005, he’d acquired the requisite knowledge and experience to take things to the next level. “My father’s business mainly handled homes and smaller buildings, but I wanted to go bigger,” he explains. “So, I expanded my company’s capabilities to encompass high rises and tall buildings.”

Joe was born and raised in San Francisco, where he continues to reside with Sandy, his wife of 28 years. As a father of four and grandfather of nine, much of his free time is devoted to family. “My grandkids range in age from three months to 17 years, and we’re very fortunate to have them all living within the Greater Bay Area,” he says.

Outside of work and family, Joe’s primary interests are traveling and cars. “My wife and I travel regularly and have been to several parts of Europe, including Switzerland, Germany, Italy and Spain,” he says. “I’m also an automobile enthusiast—I go to all the car shows, and I’m hoping to acquire a classic muscle car in the near future.”

As a business owner, Joe believes it’s important to interact with people on a personal level. “When I worked for the Union, all they knew was your name—there wasn’t much regard for the individual,” he explains. “That’s why I like to be a little more personal and genuine with my employees and customers. I treat them fairly and make them feel appreciated.”

When asked the first thing he’d do if he could retire tomorrow, Joe says he’d hit the open road for an extended tour of the United States. “I’ve already been to Europe and other far-off places, so I’d like to buy an RV and see more of this country after I retire.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: If you could drive any car, what would you choose?
A: An Aston Martin.

Q: What’s your favorite fruit?
A: Apple Pear.

Q: Who’s your favorite comedian?
A: George Lopez.

Q: Are you an early bird or a night owl?
A: An early bird.

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Expert articles
  • The Best Way to Clean a Window

    SAN FRANCISCO — Window cleaning may seem like a simple task, but in order to ensure the best results, it’s important to utilize proper procedures. By employing the right tools and techniques, you’ll be able to keep your windows looking their best year-round.

    The first thing to do is make sure you have the right tools. Even first-story windows can be hard to reach from the ground, so one of the most important tools you can have is a pole to which you can attach a sponge or squeegee. Using a ladder to clean windows can be dangerous and should only be left to professionals.

    The best way to clean a window is to simply go over its surface with a wet sponge. You don’t need to press hard or scrub vigorously to clean effectively. While you may need the pole to clean hard-to-reach areas, you can detach the wand to clean the lower portion of the window more easily.

    After cleaning, dry the window with a squeegee—unlike a towel, it won’t leave behind smudges or lint. Starting at the top of the window, apply the squeegee at a slight downward angle and move it horizontally across. Like the sponge, there’s no need to use excessive pressure.

    After going across the window from top to bottom, detach the squeegee from the pole and move it over the window surface in a brisk, fanning motion to displace any residual moisture. Since the squeegee won’t be able to access the very bottom of the window, wipe this area with the sponge. Lastly, use a towel to wipe the inner perimeter of the window frame, collecting any remaining moisture to avoid beading or dripping.

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Expert video tip
  • Video: Step-By-Step Instructions to Maintain a Window

    Complete Video Transcription:

    SAN FRANCISCO — Host, Sarah Rutan: To keep your windows looking their best, you’ll first want to learn the most effective was to clean them. Today we’re in San Francisco with Diamond Certified Expert Contributor Joe Velasquez of Crystal Clear Window Cleaning to learn more.

    Diamond Certified Expert Contributor, Joe Velasquez: Today I am going to show you how to clean a window on a one story house which is not using ladders. Anything using ladders, you should call the pros.

    Here we go, this is a wand. I am going to take the wand and a pole. I’m going to wet the window, wet the window from top to bottom, the whole window, scrubbing it a little bit to get all of the dirt off. Take the wand off, clean the window, scrubbing the bottom all the way.

    Now I am going to take my squeegee. It has a swivel on it so you can use it either way. You can angle it left or right. Go at an angle to let the water run and then come down very lightly and don’t put a lot of pressure on that window just lightly and follow through on it all the way to the end.

    As you see I don’t use a sponge. You can use a sponge. A natural sponge works really good to wipe your squeegee off, your blade off every time you are doing it. And now you are going to fan the window. Just go across very gently and that’s how you get your window nice and clean.

    Now we are going to take the bottom, wipe the bottom off. We are going to take the squeegee and the bottom, wipe the bottom off. Not the squeegee, the sponge here. Wipe this all off and now we are going to take a towel and wipe the four corners off. By wiping the four corners off of the window, prevents rundowns and gives that nice clean job without having all these beads around the window with water.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Crystal Clear Window Cleaning, LLC WEBSITE AND EXTERNAL FEED
  • Crystal Clear Window Cleaning, LLC SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Crystal Clear Window Cleaning, LLC
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 157 VERIFIED CUSTOMERS i
Crystal Clear Window Cleaning, LLC : Average 9.3 out of 10 based on 157 unique customer surveys of customer satisfaction.

G.T.P.M.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

1 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and accountable.

They have very competitive pricing compared to the other local companies. They met and exceeded my expectations.

Linda O.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

2 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do the most efficient, amazingly perfect job I have ever seen in a very short amount of time. All of the men have been very gracious. I am just waiting for the rain to stop so that I can have them back.

I just thought they did a great job overall.

Sandy R.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

3 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very dependable, they did an excellent job, and the workers were polite and professional. They went the extra mile for me, because they put they put the screens back on my windows. They were great.

Their down-to-earth attitude, and they get the job done in a timely fashion.

C.P.P.M.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

4 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. They come in after everyone is gone, so I can't speak much on their crew, but the end result is good.

The results

Arthur C.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

5 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very good job.

I have been using them for 25 years.

Linda O.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

6 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient and trustworthy.

They were very pleasant, and they did an excellent job. I have used them many times.

David E.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

7 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough, and they do a great job.

We have a really difficult window situation, but they are able to handle it somehow. They always send the same guy out to help us. I can't remember his name.

Tom R.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

8 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they are going to do. They're good people.

They do what they say they are going to do.

Claire W.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

9 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work. I would recommend them.

They arrived on time, they were responsive, and they did good work.

Abigail V.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

10 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

Efficient, and they did a good job.

They did a good job.

G.T.P.M.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

11 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very thorough job, and they communicate very well. I always like working with them.

They're just responsive, in terms of getting out quickly. I manage 27 buildings, and they are very responsive to my needs.

Ted B.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

12 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are just as good as it gets. They are timely, they have a competitive price, they know what they are doing, and they are always willing to help you with whatever you need done.

They are incredible and always available when I need them.

David E.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

13 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're just really reliable, very nice, flexible, and an overall good company.

I like that they are good at cleaning my windows. I have very difficult and unique windows.

Ruth M.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

14 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got back to me quickly, they were very good, very flexible, and extremely efficient. Also, they are very punctual and pleasant.

They were punctual, and they responded quickly.

Dawn P.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

15 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional and friendly.

They're outstanding. They are very consistent.

Kate Q.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

16 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're great. They are reliable, efficient, and just good.

Reliability

Tom R.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

17 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good, thorough job, and they were quick.

They did a really good job, and they were very clean.

James R.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

18 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are a bit expensive, but the quality of their work is good.

They were organized, they got the job done quickly, and they were efficient.

Larry S.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

19 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They gave me a good price, they did an excellent job, they left everything very tidy, and they did the job that I asked them to do.

They cleaned my house when they were finished, and it looked great, even better than it looked before they came.

Lee W.

VERIFIED Crystal Clear Window Cleaning, LLC CUSTOMER

20 of 157

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt and conscientious.

I like that they are responsive and that I got my windows washed and bricks cleaned at the same time.

Read All 157 Survey Responses at Ratings View