Diamond Certified Company Report

Concord Carpet and Hardwood

Diamond Certified Company Report

Concord Carpet and Hardwood

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Megan E.

VERIFIED Concord Carpet and Hardwood CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

That Mark is very accommodating

Mark is the only one I have had a lot of contact with and he is very accommodating. He gets my job scheduled quickly and the price is right. He is good with communication and advice.

Ted W.

VERIFIED Concord Carpet and Hardwood CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would send them there for sure.

They are friendly, on time, and professional.

Bill F.

VERIFIED Concord Carpet and Hardwood CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

That we had a good experience and they would probably enjoy using them.

Good quality service

Read All 100 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Concord Carpet and Hardwood offers a wide variety of flooring products at its Concord facility, including carpet, waterproof floors, hardwood, laminate and vinyl, all made by industry leaders like Shaw, Mannington and COREtec. The company has the training and equipment to install flooring for residential and commercial clients in Contra Costa County, and it’s also qualified to restore and finish old or damaged hardwood floors.

Owner Tyler Lau says Concord Carpet and Hardwood’s dedication to customer service has been a crucial aspect of its success. “Everyone who works here has a great attitude about helping customers and making sure their jobs go smoothly. We believe good things happen when you treat people fairly, so that’s what we strive to do throughout every job.”

Concord Carpet and Hardwood maintains positive working relationships with numerous flooring manufacturers so it can receive products as quickly as possible and offer its customers highly competitive prices. “We truly care about the finished product, so we make sure we’re set up for success before work begins,” says Tyler. “Our customers deserve to know that the flooring they choose will be installed correctly and hold up for many years.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Concord Carpet and Hardwood

Locations

Contra Costa County

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SERVICES PERFORMED

Carpet
Waterproof Vinyl Plank & Tile
Laminate & Hardwood Flooring
Flooring Installation
In-Home Consultations
Hardwood Finishing & Restoration

BRANDS Supported
  • COREtec

  • Shaw

  • Mohawk

  • Mannington

  • Tuftex

  • Kraus

  • Lauzon

  • DuChateau

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Concord Carpet and Hardwood

A recent floor installation by Concord Carpet and Hardwood

Company Profile

Concord Carpet and Hardwood offers a wide variety of flooring products at its Concord facility, including carpet, waterproof floors, hardwood, laminate and vinyl, all made by industry leaders like Shaw, Mannington and COREtec. The company has the training and equipment to install flooring for residential and commercial clients in Contra Costa County, and it’s also qualified to restore and finish old or damaged hardwood floors.

Owner Tyler Lau says Concord Carpet and Hardwood’s dedication to customer service has been a crucial aspect of its success. “Everyone who works here has a great attitude about helping customers and making sure their jobs go smoothly. We believe good things happen when you treat people fairly, so that’s what we strive to do throughout every job.”

Concord Carpet and Hardwood maintains positive working relationships with numerous flooring manufacturers so it can receive products as quickly as possible and offer its customers highly competitive prices. “We truly care about the finished product, so we make sure we’re set up for success before work begins,” says Tyler. “Our customers deserve to know that the flooring they choose will be installed correctly and hold up for many years.”

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Company Philosophy

“We treat our customers the way we’d want to be treated, and that includes helping them find the right flooring products for their needs and making sure they have great experiences. We understand that floors are important investments, so we take the time to answer our clients’ questions and help them weigh their options so they can make informed choices.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for flooring companies that have earned the prestigious Diamond Certified award. For Concord Carpet and Hardwood, the key to keeping customers happy is simple: work as a team to get their projects done correctly. “Everyone who works here wants to do a great job and treats each client the way they expect to be treated,” says owner Tyler Lau. “They’ll see the results of our work every time they walk into their home, so we really focus on doing things the right way.”

Concord Carpet and Hardwood has been offering carpet, luxury vinyl tile, hardwood, and laminate flooring products at its Concord facility since 2012. The company has the in-house capabilities to install flooring for residential and commercial clients throughout Contra Costa County, and it’s also qualified to restore and finish hardwood floors.

Unlike less experienced flooring companies that charge the same price on every job regardless of the type of work, Concord Carpet and Hardwood itemizes each project so the customer can see the value they’re receiving every step of the way. “We also manage projects from beginning to end,” adds Mr. Lau. “Our installers explain their work as the job progresses and do walkthroughs at the end to make sure everything has been completed to our high standards.”

Concord Carpet and Hardwood further differentiates itself from its competition by maintaining good relationships with leading flooring manufacturers and providing easy access to their high-quality materials. Mr. Lau says this benefits the company’s clients in two ways. “We get products quickly and for a good price, which means we’re able to pass those savings to our customers. Also, since we keep a large stock of flooring on hand, our in-stock choices are readily available and much less expensive. These products are great options for landlords, Realtors, property managers and homeowners who need new flooring as quickly as possible.”

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Industry Info

A professional flooring company can give you the best result for your new carpet or hardwood installation.

Home improvement stores and big-box retailers advertise low prices and are easy to find, so buying new carpet or hardwood from them can seem like an easy decision. However, there are multiple reasons to work with a professional flooring company instead.

Availability and Flexibility
“Many big-box home improvement stores will get products from manufacturers that are closing out on a material and have a certain amount left,” explains Tyler Lau, owner of Concord Carpet and Hardwood in Concord. “These stores will get the flooring for pennies on the dollar and then sell it for a nice profit. However, once that material is gone, it’s gone, which means if you’re doing your project in phases or need extra material at some point, that type of flooring may no longer be available.”

Mr. Lau says most quality flooring companies don’t buy closeout products or deal with manufacturers that frequently discontinue products. “If there’s a change in the product lines, the company should be able to advise its customers to consider a different product. Flooring contractors generally deal with well-established companies that are known for providing quality products that are available for long periods of time.”

Professional Installation
Big-box stores usually hire subcontractors to install their flooring products, which can result it confusion. The salesperson and installer aren’t usually in direct communication with each other, and buyers may not know who’s responsible for the installation, repairs, or warranty work if there’s a problem during or after the project. “Your contractor can show you a great product and give you a great price, but if the installation crew does a subpar job, everything else loses importance,” says Mr. Lau. “Hiring a company that provides the sales and products, estimating and measuring, installation, and follow-up services can eliminate that frustration and confusion.”

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Frequently Asked Questions

Q: How soon can you get the flooring material I want?
A: It depends on what you order. We carry a lot of in-stock products, so those are readily available, but if we have to special order a carpet, it can take anywhere from three to 10 days. We’re very familiar with all of the timelines for the products we carry, so we can give you a good idea of how long it’ll take. Once we actually order the product, we can usually get an exact delivery date within two days.

Q: How soon can you install my new flooring?
A: Once we receive the flooring, we can usually install it the next day.

Q: Do I need to be worried about price surges or changes on my product or job?
A: We can usually give you an accurate estimate of what the flooring will cost, including any extra charges or possible variations in price. Once in a while we come across unforeseen circumstances, like when we pull up a carpet and put down hardwood or vinyl—we can’t always tell what’s under the carpet. Sometimes flooring requires extra work before we can lay it, but we always explain that to our customers before work begins.

Q: What types of flooring products do you carry?
A: We only carry products from well-known distributors and manufacturers that have good reputations and honor their warranties. All of the products we carry have passed the test of time.

Q: Why should I buy from you instead of a big-box home improvement store?
A: One of the main reasons is that we deal with well-established companies that make quality products that are available for longer periods of time. Many big-box home improvement stores will get products from manufacturers that are closing out on a material and have a certain amount left that they’ll sell to those retailers for pennies on the dollar, and then the big-box stores will sell it at a low cost and make a nice profit. But once that material is gone, it’s gone. If you want to do your project in phases or need more of that specific product in six months, it may not be available and you’ll be stuck.

Q: What flooring products are popular right now?
A: Waterproof flooring is very popular at the moment. Unlike laminate, waterproof floors can be mopped or spilled on and they won’t get damaged. Now, even laminate floors are coming out in new waterproof laminates. They look and feel like laminates, but they’re waterproof. Shaw even has a waterproof backing carpet that comes with a 10-year warranty.

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SELECTED PHOTOS FROM Concord Carpet and Hardwood

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Tyler Lau

Expert CONTRIBUTOR PROFILE
  • Tyler Lau is owner of Concord Carpet and Hardwood, a Diamond Certified company. He can be reached at (925) 201-6399 or by email.

Tyler Lau: Flooring for Life

By James Florence, Diamond Certified Resource Reporter

CONCORD — When asked how he got started in the flooring business, Tyler Lau says he’s been involved since he was a teenager. “My dad and my uncle opened a carpet store called Floor Masters when I was 17, and I started working there during the summers. After finishing college, I came back and worked in the office, where I learned about sales, estimating and other aspects of running a business. After about 10 years, I took a brief hiatus from the industry, following which I opened my own flooring store in Concord.”

Today, as owner of Concord Carpet and Hardwood, Tyler says his favorite part of his job is seeing the finished product. “I love it when our installers send me pictures at the end of the job. It gives me a lot of pride to post them on Facebook and share the beautiful work we’ve done.”

A resident of Danville (where he lives with his wife, Nancy, and their children), Tyler spends his time outside of work on a variety of pastimes. “I enjoy motorsports like go-kart racing, motorcycling and jet skiing. However, my main hobby is spending time with my kids. We do outdoor activities like jet skiing at the Delta or riding bikes at Carnegie Park. We also try to go to Hawaii a couple of times a year for vacation.”

In regard to a professional philosophy, Tyler believes that true success is the product of slow, steady growth rather than rapid expansion. “I like the fact that Concord Carpet and Hardwood is a small, family business,” he says. “I’m not trying to set the world on fire and become huge overnight. We grow a little bit each year and I’m happy with that. One of the reasons I’ve kept things small is that I only work with people I’ve known for quite a while. It’s not always easy to find good people, so I really appreciate having a staff I can trust and rely on.”

When asked the first thing he’d do if he were to retire tomorrow, Tyler says he’d take a staycation. “My kids are still pretty young, so going on a big, international vacation would be pretty tough. Instead, I think I’d rather just hang out, relax and spend time with them at home. We can save the bigger trips until they get a little older.”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: Piatti in Danville.

Q: If you could travel anywhere in the world, where would you go?

A: I would go to the Philippines and go diving. That’s one of my bucket list items.

Q: What was your favorite Halloween costume as a child?

A: I was a Jawa from “Star Wars.” It was a homemade costume—my dad’s friend helped me make it. It had little red lights for the eyes and everything.

Q: What’s your favorite TV show?

A: “Arrested Development.”

Q: What do you like on your pizza?

A: Lots of everything!

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Expert articles
  • Debunking Misconceptions About Engineered Hardwood Flooring

    CONCORD — There are a lot of misconceptions when it comes to engineered hardwood flooring (also known as prefinished hardwood flooring). Let’s look at a few and set the record straight.

    “Engineered hardwood doesn’t contain actual hardwood.”

    All prefinished hardwood flooring products contain a top layer of authentic hardwood that’s anywhere from one to five millimeters in thickness. This layer of authentic wood is backed by a plywood core. While some might view this as a weakness, the reality is that this design makes prefinished hardwood flooring more resistant to moisture and humidity, which allows for more versatility in its application.

    “An engineered hardwood floor can’t be refinished as many times as a solid hardwood floor.”

    Due to their increased thickness, it’s commonly thought that solid hardwood floors can be sanded and refinished more times than engineered hardwood flooring. In reality, most 3/4-inch solid wood floors only have about 1/4-inch (6 mm) of wood above the tongue and groove that can actually be sanded. For this reason, a prefinished product with a 4 mm top layer of hardwood can be refinished just as many times as the average solid wood floor.

    “Prefinished wood flooring isn’t as durable as solid hardwood.”

    Since engineered hardwood flooring products are factory-finished, they can have as many as nine coats of heavy-duty aluminum oxide finish. Because of this, an engineered floor’s finish can last up to 25 years if it’s properly maintained. In contrast, since solid hardwood floors are finished onsite instead of at a factory, they can only have a maximum of three finish coats, none of which contain aluminum. This means a solid hardwood floor’s finish will wear out much faster than that of a prefinished product, resulting in a more frequent need for refinishing. All things considered, this gives both products an equivalent level of durability.

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  • Differentiating Polyester and Nylon Carpet

    CONCORD — Two of the most common types of carpet are polyester and nylon. While both are composed of synthetic fibers, each carpeting material has unique attributes that consumers should be aware of when making a purchase decision.

    Polyester

    Polyester carpet’s main advantages are its softness, color clarity and stain-resistance. In fact, polyester is considered a hydrophobic fiber, which means it actually repels liquid rather than absorbing it. In terms of cost, polyester carpet is less expensive than nylon, which makes it a good choice for homeowners on a budget.

    Nylon

    Nylon is a little more expensive than polyester, but for good reason. First, it’s available in a wide range of both cut pile and loop pile styles. Second, it offers superior durability to other carpeting materials. That’s why, under the exact same circumstances, a nylon carpet will typically look better than a polyester carpet five years down the line. Altogether, nylon’s superior attributes bring an added value that’s well worth the additional investment.

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Expert video tip
  • Video: Comparing Nylon and Polyester Carpet

    Complete Video Transcription:

    CONCORD — Host, Sarah Rutan: When choosing new carpeting for your home, learning about your options will help you make an informed purchase. To learn about two popular choices, we’re in Concord with Barbara Tom of Concord Carpet and Hardwood, speaking on behalf of Diamond Certified Expert Contributor Tyler Lau.

    Barbara Tom: What’s the difference between polyester and nylon? I get asked. First of all, they’re both synthetic fibers. Polyester is clearer in color. They can dye more vivid colors into polyester fibers. It’s also inherently stain-resistant. It’s less expensive – whereas nylon, on the other hand, is more resilient. It can also be dyed in colors, but not as vivid as polyesters can be – not that we chose a lot of vivid colors out there, but they can. It also is a little more expensive. But side by side, polyesters versus nylon five years down the line, if everything’s the same properties, nylon’s always going to look better.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Hard Facts About Hardwood Flooring

    Complete Video Transcription:

    CONCORD — Host, Sarah Rutan: Many consumers have misconceptions regarding the differences between engineered and authentic hardwood flooring. To set the record straight, we’re in Concord with Mark Cabrera of Concord Carpet and Hardwood, speaking on behalf of Diamond Certified Expert Contributor Tyler Lau.

    Mark Cabrera: I’m often asked about the difference between engineered hardwood floors and solid hardwood floors. Some people believe that an engineered hardwood floor is not actually real hardwood. But it is real hardwood, and it has a layer of hardwood – could be anywhere from one millimeter thick all the way up to five millimeters thick. In a solid hardwood, it’s just solid wood – could be up to five-eighths thick or three-quarters inch thick, but it still has a tongue and groove that connects the floor.

    And so most people believe that with the solid three-quarter inch floor, you can sand it more often. That’s not necessarily true. The engineered floor, a good engineered floor with a four-millimeter thick wear layer, you can sand it just as many times as a solid three-quarter-inch floor because of where the tongue and groove is.

    Also, if you have a prefinished floor, prefinished floors usually have up to nine coats of an aluminum oxide-type finish, which is much more durable than, say, the finished-in-place type where we can only put maybe three coats of finish that doesn’t have aluminum in it. And so the finish is going to wear faster where you’re going to have a need to sand it; where the prefinished floors, the need to re-sand is not really a big issue because that floor is going to last you 20, 25 years – and even longer if well cared for.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Concord Carpet and Hardwood WEBSITE AND EXTERNAL FEED
  • Concord Carpet and Hardwood SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Concord Carpet and Hardwood
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Concord Carpet and Hardwood : Average 9.3 out of 10 based on 100 unique customer surveys of customer satisfaction.

Megan E.

VERIFIED Concord Carpet and Hardwood CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

That Mark is very accommodating

Mark is the only one I have had a lot of contact with and he is very accommodating. He gets my job scheduled quickly and the price is right. He is good with communication and advice.

Darrick M.

VERIFIED Concord Carpet and Hardwood CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

We took a really long time to nail down a decision and Mark was super patient, helpful, and accommodating.

I think their ability to provide the product that we were looking for

Regina C.

VERIFIED Concord Carpet and Hardwood CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job and they are a '10'.

They were professional.

Marcela R.

VERIFIED Concord Carpet and Hardwood CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very responsive and very proactive. They were accommodating with my requests and it was generally a pleasant business relationship.

Their responsiveness

Bob S.

VERIFIED Concord Carpet and Hardwood CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They work fine for me.

They did a good job, they were on time, and the work was good.

Molly H.

VERIFIED Concord Carpet and Hardwood CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I just thought they were fair and did a good job. I have referred them.

The sales guy that I worked with was wonderful and thoughtful. My situation wasn't straightforward, so I felt like he was good at coming up with a great plan.

Matthew J.

VERIFIED Concord Carpet and Hardwood CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a good experience.

Good time estimation

Yvonne N.

VERIFIED Concord Carpet and Hardwood CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful. They helped me with my selection and moving everything.

Their personality and they were friendly. If you wanted something changed, they would do it.

Nicole M.

VERIFIED Concord Carpet and Hardwood CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was really impressed with how quickly they were able to get us a quote and get the job done in a matter of days. That was exactly what we needed.

Their quickness

John D.

VERIFIED Concord Carpet and Hardwood CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they are looking for an excellent job at a very fair price, they should be calling Mark.

Their responsiveness

Sean B.

VERIFIED Concord Carpet and Hardwood CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

What they did for me was very satisfactory and the price was very reasonable.

The quality of work was very good.

Jeffrey J.

VERIFIED Concord Carpet and Hardwood CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was positive.

He seemed quite knowledgeable and he had a real commitment to his craft of floor finishing. He is a second generation.

Lynne P.

VERIFIED Concord Carpet and Hardwood CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

We would definitely recommend them.

They seem to have what we needed. We liked that they were local, friendly, and very responsive.

Mark B.

VERIFIED Concord Carpet and Hardwood CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good company and they are honest. They have integrity and they do what they say they are going to do. They are knowledgeable.

I liked that our choices were explained to us as well as the costs associated with the different flooring options. They had different recommendations for what we wanted to accomplish.

Brian A.

VERIFIED Concord Carpet and Hardwood CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good pricing, and Mark was very helpful.

The pricing and availability

Joanne C.

VERIFIED Concord Carpet and Hardwood CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The expert advice

They were just great. They were very helpful and they had a lot of samples.

Angela V.

VERIFIED Concord Carpet and Hardwood CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The customer service was great and the selection was good. Mark was great. They went above and beyond.

Mark was a really good salesperson.

Lori N.

VERIFIED Concord Carpet and Hardwood CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

The people they sent out were friendly and they did the work well.

William B.

VERIFIED Concord Carpet and Hardwood CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I liked the guy who came out and gave me the quote. The guys who did the work were nice, clean, and quiet.

Adrian B.

VERIFIED Concord Carpet and Hardwood CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are very good.

They were on time, did a good job, and they cleaned up.

Read All 100 Survey Responses at Ratings View