Diamond Certified Company Report

Community Tree Service, Inc.

Diamond Certified Company Report

Community Tree Service, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

Daniel D.

VERIFIED Community Tree Service, Inc. CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time. The estimate process was very easy. They also left the place cleaner than when they showed up.

I liked the efficiency of their work.

Dean W.

VERIFIED Community Tree Service, Inc. CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very efficient, they clean up well after the job, and they're reasonably priced.

I like the owner, Adolfo. He knows us, they've worked for us for the last fifteen years, and we keep going back to him. They really know trees and they did some nice pruning on one of our trees.

Jeff N.

VERIFIED Community Tree Service, Inc. CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, they took care of a relatively small emergency while they were shorthanded, and they did a good job.

I liked the speed in which they took care of the problem. They did a nice job.

Read All 250 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Community Tree Service, Inc. provides a wide range of tree services for residential and commercial clients in Santa Cruz, San Benito, Monterey, and Santa Clara Counties. Locally owned and operated by Adolfo Garcia, the company handles every phase of tree work, from trimming, shaping and pruning healthy trees to completely removing hazardous trees and stumps. It’s also licensed to perform its own traffic control.

General Manager Samantha Parra says one of Community Tree Service, Inc.’s biggest attributes is its customer-oriented business approach, which includes providing clients with same-day estimates and immediately addressing any questions or issues they have. “We’re completely focused on satisfying our customers, so we work closely with them until we’re certain they’re happy. Our favorite part of the job is helping people transform their properties into beautiful, useful settings.”

Community Tree Service, Inc. also makes itself available 24/7 so it can immediately respond to emergencies, which Mrs. Parra says is important for establishing trust with clients. “Being on-call 24/7 assures our customers that we’ll do whatever it takes to protect their properties. We use our decades of experience and training to make sure every job is done right, no matter what.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Community Tree Service, Inc.

COMPANY CONTACT
Service AREA

Santa Cruz County
San Benito County
Monterey County
Santa Clara County

SERVICES PERFORMED

General Tree Care Services
Tree Shaping & Clearing
Hazardous Tree & Stump Removals
Stump Grinding

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Community Tree Service, Inc.

Community Tree Service’s crew is ready to start a hard day of work.

Company Profile

Community Tree Service, Inc. provides a wide range of tree services for residential and commercial clients in Santa Cruz, San Benito, Monterey, and Santa Clara Counties. Locally owned and operated by Adolfo Garcia, the company handles every phase of tree work, from trimming, shaping and pruning healthy trees to completely removing hazardous trees and stumps. It’s also licensed to perform its own traffic control.

General Manager Samantha Parra says one of Community Tree Service, Inc.’s biggest attributes is its customer-oriented business approach, which includes providing clients with same-day estimates and immediately addressing any questions or issues they have. “We’re completely focused on satisfying our customers, so we work closely with them until we’re certain they’re happy. Our favorite part of the job is helping people transform their properties into beautiful, useful settings.”

Community Tree Service, Inc. also makes itself available 24/7 so it can immediately respond to emergencies, which Mrs. Parra says is important for establishing trust with clients. “Being on-call 24/7 assures our customers that we’ll do whatever it takes to protect their properties. We use our decades of experience and training to make sure every job is done right, no matter what.”

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Company Philosophy

“Our goal is to provide fast yet efficient tree care services that fulfill our customers’ needs and leave them completely satisfied. We use our knowledge, equipment, work ethic and resources to achieve the best results.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For Community Tree Service, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take a hands-on approach to tree work that ensures each job meets and exceeds the client’s expectations. “We really care about our customers and do whatever it takes to fulfill their needs,” affirms General Manager Samantha Parra. “They appreciate that we’re available 24/7 and that our owner, Aldolfo Garcia, speaks directly with them during each phase of the work. We don’t consider any job complete until we’re certain the client is happy.”

Community Tree Service has been providing tree services for residential clients in Santa Cruz, San Benito, Monterey and Santa Clara Counties since 2001. The company has dual licenses in tree service and demolition, which means it’s qualified to handle every phase of tree work, from trimming and shaping healthy trees to removing hazardous trees and stumps. It also rents dumpsters to customers who have junk removal needs.

Unlike tree service companies that strive to reduce their operating costs by hiring inexperienced or undertrained workers, Community Tree Service only employs experienced tree care professionals who are personally trained by Mr. Garcia himself. “Adolfo provides every employee with ongoing technical and safety training, and he’s also constantly in the field showing them the best ways to work,” says Mrs. Parra. “Our professional staff allows us to complete every job correctly the first time.”

Another distinguishing feature of Community Tree Service is its ability to use a variety of state-of-the-art equipment that’s necessary to complete large jobs, including Aero-Lift trucks, cranes and stump grinders. “Actually, a lot of companies call us when they need to rent specialized equipment to trim or remove tall trees,” says Mrs. Parra. “We promise our clients that we’ll deliver the best possible service, and an important part of that is having the equipment to take on jobs of all sizes.”

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Industry Info

Know how to spot the signs of a weak, sick or diseased tree to prevent costly emergency services. Trees are focal points for many commercial and residential properties—they provide curb appeal, shade, anchor landscaping and more. However, when trees are sick, weak or failing, they can become hazardous for people and properties alike. By learning what to watch for, you can head off fatal tree illnesses and property damage caused by falling trees. Here are some signs that will tell you if your tree is a potential hazard:

Changes in appearance
Cankers or lesions on the bark, leaf discoloration, tree tissue decay, thinning leaves and insect infestation can all be indicators of disease and should be immediately checked by a tree care professional.

Broken branches that are still attached
Sometimes called “hangers,” broken branches that are still attached to trees can dislodge unexpectedly and cause injury or damage.

Dead branches
Referred to as “deadwood,” dead branches eventually break and fall from trees. Small branches aren’t usually a problem, but large branches can cause serious damage. Have a tree service company remove any deadwood from your trees, especially if the branches are more than two inches in diameter.

Leaning trees
Not all trees grow perfectly straight, but trees with a marked lean are especially prone to cracking or falling. Uplifted or cracked soil at the base of the tree or exposed roots may indicate it’s starting to lean.

Multiple trunks
Multiple trunks aren’t always a problem, but weakly attached trunks can break or snap off. Watch for splits or cracks where the trunks meet, and call a tree service company if you’re concerned about breakage.

Weak branches
Large branches can break off due to high winds, storms or weak attachment to the trunk. If you see splits, cracks, or several branches attached at the same point, you may want to call a tree care professional for advice.

Cracking trunks or branches
Large or deep cracks on trunks or branches can indicate structural problems within the tree. These should be addressed immediately, as they’re often a sign of a deeper problem.

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Frequently Asked Questions

Q: What are your rates for tree work?

A: Our prices vary depending on the type of job and the amount of work required. We’ll give you a free estimate before any work begins so you know the exact price of the service you need.

Q: When can you start my job?

A: Typically within one to two days of your initial call.

Q: Can you provide multiple tree services at once?

A: Yes. For example, we can take down a large tree, remove its stump and trim another tree at the same time. It can be hard to find a company that offers all these services simultaneously, but that’s one of our specialties.

Q: Do I need a permit to remove a tree from my property?

A: It depends on where your home is located. For example, if it’s a specific type of tree or it’s located less than 1,000 yards from the coast, we have to get permission from the Central Coast Commission in order to remove or trim more than 25 percent. We can help you determine the permits you need based on the area in which you live, and we can even obtain those permits if you’d prefer.

Q: What kind of dumpsters do you rent?

A: Our dumpsters are sized at 10, 15, 20, 22, 25, 28, 30 and 40 yards. We can provide dumpster rentals in Santa Cruz County and parts of San Benito County.

Q: Is there anything I can’t put in a rental dumpster?

A: You aren’t allowed to put hazardous waste into the dumpsters, and there’s an additional cost for disposing of mattresses and appliances. However, we only charge the price that the dump charges us. We never overcharge for large item disposal, and we’ll show you the receipt from the dump to prove that.

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Diamond Certified RATINGS ON Community Tree Service, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i
Community Tree Service, Inc. : Average 9.2 out of 10 based on 250 unique customer surveys of customer satisfaction.

Daniel D.

VERIFIED Community Tree Service, Inc. CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time. The estimate process was very easy. They also left the place cleaner than when they showed up.

I liked the efficiency of their work.

Dean W.

VERIFIED Community Tree Service, Inc. CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very efficient, they clean up well after the job, and they're reasonably priced.

I like the owner, Adolfo. He knows us, they've worked for us for the last fifteen years, and we keep going back to him. They really know trees and they did some nice pruning on one of our trees.

Jeff N.

VERIFIED Community Tree Service, Inc. CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt, they took care of a relatively small emergency while they were shorthanded, and they did a good job.

I liked the speed in which they took care of the problem. They did a nice job.

Gary G.

VERIFIED Community Tree Service, Inc. CUSTOMER

4 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very good quality work, safe, conscientious, and they cleaned up really well. We have used them four times.

Overall, we liked everything about them.

Ed K.

VERIFIED Community Tree Service, Inc. CUSTOMER

5 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they are doing, do what they say they are going to do, and always do a good job.

I use them a lot. They are always very good and the prices are fair.

John G.

VERIFIED Community Tree Service, Inc. CUSTOMER

6 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have been excellent all of the times I have used them.

They are competitive and no one is better at completing the job.

Barbara J.

VERIFIED Community Tree Service, Inc. CUSTOMER

7 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them.

I trust them. It is hard to find people that show up and want to work these days. They are friendly, helpful, and told me how to follow up and what to do with the trunks and so forth.

Jon W.

VERIFIED Community Tree Service, Inc. CUSTOMER

8 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are definitely a "10".

They do a complete job, no peripheral damage.

Dianne P.

VERIFIED Community Tree Service, Inc. CUSTOMER

9 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the only tree service I will use. They are professional, safe, efficient and courteous.

They know what they are doing. They are knowledgeable.

Frank L.

VERIFIED Community Tree Service, Inc. CUSTOMER

10 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

What I was most impressed by, was that it was a team of people that did the work, and they were quick and efficient.

How quickly they were able to get the job done

Miguel G.

VERIFIED Community Tree Service, Inc. CUSTOMER

11 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They give a fair price for the work they do.

Very clean and thorough, they worked around my schedule, and gave me the cheapest rate around both times I used them.

Larry L.

VERIFIED Community Tree Service, Inc. CUSTOMER

12 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable.

Nothing in particular

David A.

VERIFIED Community Tree Service, Inc. CUSTOMER

13 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to go with them. They are number one.

I liked the equipment they had, it made the job easy for them and was fantastic.

Wayne C.

VERIFIED Community Tree Service, Inc. CUSTOMER

14 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very qualified and professional, if you have difficult, large trees that you are afraid will damage your home or deck, they are the ones to call.

Professional in analyzing the work, I have an expensive deck and needed some 80-foot trees removed. They brought the cranes in and took them down. They have the equipment, skill and expertise to get the job done.

Linda

VERIFIED Community Tree Service, Inc. CUSTOMER

15 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job.

They did a good job. They were very thorough, and they followed up.

Will

VERIFIED Community Tree Service, Inc. CUSTOMER

16 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they did fine

They were prompt and on time.

Rick S.

VERIFIED Community Tree Service, Inc. CUSTOMER

17 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just that they showed up on time, and they did what they were supposed to do. We were satisfied with their work.

They were on time, and they delivered as promised.

Darius

VERIFIED Community Tree Service, Inc. CUSTOMER

18 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just use them, and you will be happy.

The owner always responded to my calls, and the service was outstanding. They are a good company.

Alex

VERIFIED Community Tree Service, Inc. CUSTOMER

19 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am not really sure.

They took care of the problem.

Susan M.

VERIFIED Community Tree Service, Inc. CUSTOMER

20 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, and they cleaned up after themselves really well.

They are always on schedule.

Read All 250 Survey Responses at Ratings View