City Carpets

Diamond Certified Company Report
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City Carpets
496 SURVEYS
17 CONSECUTIVE YEARS
SINCE OCTOBER 2009
CERT 1574

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496
Verified Customers
Surveyed
Customer Loyalty
Customer Satisfaction
Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance

Company Report Menu

  • Survey Responses (reviews)
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  • Researched Articles & Profile
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Diamond Certified Company Report SUMMARY UPDATE October 2025

Company summary image
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City Carpets

Rated Highest in Quality and Helpful Expertise for 17 Consecutive Years.

location
555 E Francisco Boulevard, San Rafael, CA 94901

Quick Summary

  • Diamond Certified since 2009
  • Provides and installs all types of flooring products for residential and commercial clients in Marin and Sonoma Counties
  • Family-owned and operated
  • Certified Flooring Executive, World Floor Covering Association

Top News Updated

COMPANY MILESTONES

City Carpets is celebrating its 32nd anniversary in 2025.

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COMPANY PHILANTHROPY

City Carpets is proud to be a supporting sponsor of the Marin Independent Journal’s “Giving Marin” initiatives, which promote volunteerism and community engagement throughout Marin County.

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Top Survey Responses

From a recent Diamond Certified Survey Response: “I’ve been dealing with them for years and they’re the best carpet people I know. Everybody is really nice [and] they take time to [help you] pick out what you want. I’ll always be with them.”

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From a recent Diamond Certified Survey Response: “I was very pleased with the carpet and the installation blew me away. I couldn’t believe how efficient the crew was—they were in and out in a couple of hours, and they put everything back exactly where [it was]. They did a beautiful job.”

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Staff

City Carpets recently welcomed Haisam Nijem to its team. A Bay Area native with over 20 years of experience, Haisam brings a passion for design, remodeling and helping customers transform their homes.

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City Carpets
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Schedule Now or Call with Questions

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City Carpets
Carpet Showrooms
|
Alameda  Marin  Napa  San Francisco  Sonoma Counties
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17 CONSECUTIVE YEARS

Diamond Certified Researched Articles on City Carpets

researched article

City Carpets’ staff members educate customers about their flooring choices.

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City Carpets is honored to be recognized with 2025 Readers’ Choice Awards from Marin Magazine and the Marin Independent Journal. Serving homes and businesses throughout Northern California since 1993, the company is proud of its local, mom-and-pop roots while also being part of Carpet One, North America’s largest cooperative of independently owned flooring stores. This partnership allows it to offer the personalized service of a specialty retailer along with the buying power, selection and exclusive warranties typically found only in major national brands.

City Carpets features an extensive selection of wool, natural fibers and high-end nylon, as well as custom and prefab area rugs, hardwoods, laminates, luxury vinyl tile and plank, sheet vinyl, and a wide variety of remnants. As a Certified Green Business, the company is especially proud to support healthier homes and environmentally conscious choices by carrying sustainable options such as untreated wool, seagrass, jute, cork, linoleum, and bamboo.

“Our mission is to provide exceptional products and services that enrich our customers’ lives,” says President Leigh Bakhtiari.

Diamond Certified Researched Capabilities on City Carpets

Service Area

serving area
California
Serving All of California

Main Services

Carpet Showrooms
  • Bathroom Carpet
  • Bedroom Carpet
  • Berber Carpet
  • Flooring
  • Green Carpet
  • Low Pile Carpet
  • Outdoor Carpet
  • Patterned Carpet
  • Shag Carpet
  • Stair Runners
  • Textured Carpet
  • Wool Carpet

Additional Services

Carpet & Custom Area Rugs
Hardwood & Laminates
Green Flooring
Sales & Installation
Vinyl
VCT & LVT

Company Info

Hours
Mon
08:00 am - 05:00 pm
Tue
08:00 am - 05:00 pm
Wed
08:00 am - 05:00 pm
Thu
08:00 am - 05:00 pm
Fri
08:00 am - 05:00 pm
Sat
09:00 am - 05:00 pm
Sun
Closed
Closed
Mon – Fri: 8am – 5pm
Sat: 9am – 5pm
Sun: By Appointment Only
Website
Contact
City Carpets
555 E Francisco Boulevard, San Rafael, CA 94901

Capabilities Table

Company Name
City Carpets
Phone Number
DCID Number
DCID4154544200
Managers
Leigh Bakhtiari, President
Years in Industry
33 (Manager)
# of Employees
12
License
746886
Memberships
World Floor Covering Association (WFCA), San Rafael Chamber of Commerce, Marin Builders Association, Better Business Bureau
Insurance
Liability Insurance,
Workers' Compensation
Founded
1993
Customer Type
Commercial, Residential
Warranties & Guarantees
Warranties Vary With Products
Payment Accepted
american express,
discover,
mastercard,
visa

Brands

Anderson Tuftex logoAnderson Tuftex
Antrim logoAntrim
Armstrong logoArmstrong
Carpet One logoCarpet One
Crescent logoCrescent
Dixie Home logoDixie Home
Fabrica logoFabrica
Hibernia logoHibernia
Mannington logoMannington
Masland logoMasland
Premier Flooring logoPremier Flooring
Rosecore logoRosecore

Key Factors

City Carpets Family Owned
Family Owned
City Carpets Walk-Ins Welcome
Walk-Ins Welcome
City Carpets Residential & Commercial
Residential & Commercial
City Carpets Weekend Hours
Weekend Hours
City Carpets Free Estimates
Free Estimates
City Carpets Financing Available
Financing Available
City Carpets Green business Practices
Green business Practices
City Carpets Parking On site
Parking On site
City Carpets Free Parking
Free Parking
City Carpets Showroom
Showroom

Select Photos From City Carpets

1 of 8Picture of The staff at City Carpets is knowledgeable about all types of flooring products. - City Carpets
The staff at City Carpets is knowledgeable about all types of flooring products.
Picture of The staff at City Carpets is knowledgeable about all types of flooring products. - City Carpets
Picture of City Carpets' staff members educate customers about their flooring choices. - City Carpets
Picture of Outside City Carpets, a dedicated team stands proudly in matching uniforms, embodying the company's commitment to excellence. Recognized for their expertise and quality, their community presence is as strong as their customer satisfaction ratings. Copyright ©2025 Diamond Certified Resource

 - City Carpets
Picture of The City Carpets team gathers warmly in their showroom, exuding the trust and camaraderie that has led to their high customer satisfaction ratings. Their dedication to quality outcomes is evident in their united presence, poised to assist with expertise. Copyright ©2025 Diamond Certified Resource

 - City Carpets
Picture of Sunlight filters through the showroom, casting a warm glow on a diverse selection of carpets neatly displayed. At City Carpets, each piece reflects a commitment to quality outcomes, earning them Diamond Certified status. Copyright ©2025 Diamond Certified Resource - City Carpets
Picture of A quiet morning inside City Carpets reveals rows of meticulously arranged carpet samples, showcasing the company's dedication to quality outcomes. Recognized for its expertise and quality, City Carpets invites customers into a world of texture and choice. Copyright ©2025 Diamond Certified Resource

 - City Carpets

Diamond Certified Expert Contributor Advice & Tips

Leigh Bakhtiari is a veteran of the flooring industry and president of City Carpets, a Diamond Certified company since 2009. She can be reached at (415) 493-8934 or by email.

Leigh Bakhtiari is a veteran of the flooring industry and president of City Carpets, a Diamond Certified company since 2009. She can be reached at (415) 493-8934 or by email.

Leigh Bakhtiari: Flooring Fashion

By James Florence, Diamond Certified Resource Reporter

SAN RAFAEL — After two decades in the floor covering industry, Leigh Bakhtiari continues to employ her passion for fashion by beautifying her customers’ homes. “I approach each job with the goal of making things as fashionable as possible while simultaneously providing a durable, high-performance product,” she says. “When I first got into this business, it was actually pretty boring—every carpet was basically beige and cut pile. There a...

Read Full Article - Leigh Bakhtiari: Flooring Fashion

City Carpets Website and External Feeds

Website

Social Media Links

FAQs
By City Carpets

Everything looks good in the showroom. How will I know if it’s going to look good in my home?

Tell me about your warranty.

What about price?

I’ve heard a lot about Green flooring. What is it and why should I consider putting it in my home?

Do you have to order the flooring products I want or do you have them in stock?

How long will it take to install my carpet?

Do your installers move furniture?

What’s your stance on jobsite cleanliness?

Do you use subcontractors?

City Carpets Ratings and Survey Responses (reviews)

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City Carpets
496 SURVEYS
  • 4.7
  • star image
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17 CONSECUTIVE YEARS
SINCE OCTOBER 2009
CERT 1574

Diamond Certified Ratings Dashboard

Customer Satisfaction

Customer Loyalty

Helpful Expertise

Company Credentials

  • Liability Insurance
  • Business Practices
  • Current Complaint File
  • Workers Compensation
  • License Verification
  • Legal & Finance
City Carpets

Based in San Rafael, CA

4.7 avg. star score from 496 Verified Customer Phone Survey Responses

(Reviews: Scroll down to read them.)

Our surveys of only verified real customers produce the country’s most accurate ratings of local companies. City Carpets scored Highest in Quality and Helpful Expertise and passed the credential-based checks to earn Diamond Certified.

A Star Equivalent Score is calculated for each verified customer rating by weighting the 1–10 Quality score, the YES/NO Loyalty (intent to return) score and the YES/NO Helpful Expertise score. If Helpful Expertise wasn’t surveyed or didn’t apply, it’s simply not shown.