Diamond Certified Company Report

Chestnut Automotive & Towing

Diamond Certified Company Report

Chestnut Automotive & Towing

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 110 VERIFIED CUSTOMERS i

Olga P.

VERIFIED Chestnut Automotive & Towing CUSTOMER

1 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good. I have no complaints at all.

They did what needed to be done.

Daniel R.

VERIFIED Chestnut Automotive & Towing CUSTOMER

2 of 110

Quality 9
9 10
Loyalty Yes
CRITIQUE

That they are prompt

They completed the service in the time I asked them to.

Kim D.

VERIFIED Chestnut Automotive & Towing CUSTOMER

3 of 110

Quality 9
9 10
Loyalty Yes
CRITIQUE

Very fast and efficient

Honest and quick

Read All 110 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Chestnut Automotive & Towing repairs all types of domestic and foreign vehicles (including commercial trucks) at its Redwood City facility. The family-owned and operated company has the in-house capabilities to handle everything from routine oil changes and tune-ups to comprehensive engine and transmission repairs, and it also offers local and long-distance towing services for the convenience of its customers.

Manager Chris Williams says much of Chestnut Automotive & Towing’s success can be attributed to its passionate approach to auto repair. “We love what we do and believe in giving every customer the best possible service. Being a ‘one-stop shop’ is an important part of that—we’re able to handle pretty much anything, which is helpful for our customers because they don’t have to go to multiple places.”

Chestnut Automotive & Towing prioritizes quality control throughout every step of its work, which Mr. Williams says is crucial for ensuring positive results. “We treat each car as if it’s our own, and that’s why we perform a 21-point inspection on every vehicle that comes to our shop. We have the factory equipment and well-earned expertise to get our customers back on the road as quickly and safely as possible.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Chestnut Automotive & Towing

Locations

San Mateo County

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SERVICES PERFORMED

Foreign & Domestic Auto Repair
Engine Repair, Replacement & Rebuilding
Transmission Repair, Replacement & Rebuilding
Oil Changes & Tune-Ups
Tires, Wheels & Wheel Alignments
Commercial Truck Repair
Local & Long-Distance Towing
Gas Service
Lock Outs
Accident Recovery
Brakes
Timing Belts
Cooling Systems
Water Pumps
Suspensions
Shocks

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Chestnut Automotive & Towing

One of Chestnut Automotive & Towing’s owners works on a customer’s vehicle.

Company Profile

Chestnut Automotive & Towing repairs all types of domestic and foreign vehicles (including commercial trucks) at its Redwood City facility. The family-owned and operated company has the in-house capabilities to handle everything from routine oil changes and tune-ups to comprehensive engine and transmission repairs, and it also offers local and long-distance towing services for the convenience of its customers.

Manager Chris Williams says much of Chestnut Automotive & Towing’s success can be attributed to its passionate approach to auto repair. “We love what we do and believe in giving every customer the best possible service. Being a ‘one-stop shop’ is an important part of that—we’re able to handle pretty much anything, which is helpful for our customers because they don’t have to go to multiple places.”

Chestnut Automotive & Towing prioritizes quality control throughout every step of its work, which Mr. Williams says is crucial for ensuring positive results. “We treat each car as if it’s our own, and that’s why we perform a 21-point inspection on every vehicle that comes to our shop. We have the factory equipment and well-earned expertise to get our customers back on the road as quickly and safely as possible.”

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Company Philosophy

“We really care about our customers, so we do whatever it takes to make sure they’re completely satisfied with our services. Regardless of the type of work they need, they can rest assured that their vehicles will be serviced with quality and precision.”

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Comparative Summary

Auto repair companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Chestnut Automotive & Towing sets itself apart by providing its customers with a “one-stop shop” experience. “We do pretty much everything here, from tune-ups and alignments to engine and transmission repairs,” affirms Manager Chris Williams. “Regardless of what type of problem a customer has with their vehicle, we have the tools and experience to handle it.”

Chestnut Automotive & Towing has been repairing domestic and foreign vehicles at its Redwood City facility since 1989. The family-owned and operated company utilizes its state-of-the-art equipment and staff of certified professionals to complete each job quickly and efficiently, and it also offers local and long-distance towing services for the convenience of its customers.

Unlike less experienced auto repair shops that take an “assembly line” approach to fixing cars and often miss important details as a result, Chestnut Automotive & Towing takes the time to provide every vehicle with a 21-point inspection to ensure all work has been done correctly. “We have two people look over every completed repair, which gives the customer added assurance,” explains Mr. Williams. “We protect each car like it’s our own, and our customers really appreciate that.”

Ultimately, Mr. Williams sees Chestnut Automotive & Towing’s inherent trustworthiness as one of its most important attributes. “Customers come to us because they’ve heard about our reputation and trust that we’re going to provide them with high-quality repairs,” he says. “We have quite a few customers who’ve been coming here since we first opened almost 30 years ago, and now their families are coming in, too. People are happy and satisfied with our work, and that keeps them coming back.”

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Industry Info

When it comes to changing the oil in your car, frequency depends on the make and model as well as your ownership style.

In the past, it was generally accepted that cars needed their oil changed every 3,000 miles, but with advancements in products and variations in manufacturing methods, the length of time between oil changes now depends on what (and how) you’re driving.

“Depending on the year and model of your car, you can do an oil change every 5,000 to 7,000 miles, although some cars need it every 3,000 miles,” says Chris Williams, manager of Chestnut Automotive & Towing in Redwood City. However, even with more miles allowed between required oil changes, Mr. Williams says not all vehicle owners are good candidates for waiting the maximum number of miles before getting service. “I don’t recommend waiting for 7,000 miles because people tend to forget how much oil they have in their engines, and running a vehicle low on oil can do a lot of damage.”

Are long-life oil products a smart choice?
While many manufacturers have extended the amount of time between oil changes, most motor oils on the market can’t last that long. However, some oil manufacturers are working to fix that problem. “Some companies make long-life oils that can last up to 25,000 miles,” says Mr. Williams. “Together with long-life oil filters, many vehicles can go much more than 3,000 miles between maintenance services.”

That’s good news for conscientious vehicle owners who take good care of their cars. “If you maintain your vehicle and you’re good about checking your oil, you might be able to drive 20,000 miles with high-mileage oil,” says Mr. Williams. “Then again, if you’re just driving and not checking your oil on a regular basis, you could run low and destroy your engine. It’s also important to know that high-mileage oil is only for newer cars. If you have an older vehicle and want to use high-mileage oil, you should check with the manufacturer or a mechanic first.”

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Frequently Asked Questions

Q: What types of auto parts do you use?
A: We mostly use original equipment manufacturer (OEM) parts, but it depends on the make and model of your vehicle, as well as your personal preferences.

Q: Will you do custom repairs?
A: Yes, we can do custom repairs depending on your needs. For example, we can convert wing doors into butterfly doors or install stock parts.

Q: Can you help me improve my vehicle’s performance?
A: Many performance upgrades aren’t legal or environmentally safe, so we don’t do a lot of them. However, we will do performance repairs that are approved by the California Air Resources Board (CARB).

Q: Do you perform body work?
A: We do some minor body work and upgrades, but we don’t have a paint booth onsite so it depends on what type of work you need.

Q: Can you diagnose squeaking brakes?
A: Yes. Squeaking sounds can be caused by a couple of different issues, like tempered rotors or low brakes. Sometimes brakes have composite material that comes between the rotor and the pad, which causes a squeaking sound. Regardless of what’s causing the problem, we can take a look and determine how to fix it.

Q: How often should I change my oil?
A: Depending on the year and model of your car, you should change your oil every 3,000 to 7,000 miles. However, we don’t recommend waiting for 7,000 miles because some people forget how much oil they have in their cars, and running low on oil can damage your engine.

Q: Are long-life oil products a gimmick?
A: Some brands make long-life oils that can last up to 25,000 miles. If you maintain your vehicle and you’re good about checking your oil, you might be able to drive 20,000 miles with high-mileage oil, but if you don’t check your oil very often, you could run low and destroy your engine. It’s also important to know that high-mileage oil is only for newer cars. If you have an older vehicle and want to use high-mileage oil, you should check with the manufacturer or a mechanic first.

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SELECTED PHOTOS FROM Chestnut Automotive & Towing

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Chris Williams

Expert CONTRIBUTOR PROFILE
  • Chris Williams is owner of Chestnut Automotive & Towing, a Diamond Certified company. He can be reached at (650) 866-5939 or by email.

Chris Williams: An Automotive Birthright

By James Florence, Diamond Certified Resource Reporter

REDWOOD CITY — Originally from India, Chris Williams came to the United States to join his father and take his place among the family’s ranks of automotive professionals. “I’m third-generation in the automotive business,” he explains. “I started learning from my father when I was a kid and fell in love with it pretty early on. I enjoyed it so much that I decided to go to automotive school. In 1987, my father left India for the U.S. and soon after founded Chestnut Automotive & Towing in Redwood City. As soon as I turned 18, I came to the U.S. and joined him at the business. Not long after, I took over as owner, and I’m still running it today.”

Today, Chris says his favorite part of his job is helping customers. “I love the fact that I’m in the business of helping people with their cars. I enjoy meeting new people, dealing with customers and solving their car problems.”

A resident of Redwood City (where he lives with his wife and four children), Chris expresses his appreciation for the local flavor of life and work. “I like the beautiful weather, the diversity of the people and the fact that it’s becoming a high-tech city. It’s a great environment to work in and a great community to be a part of.”

Outside of work, Chris engages in a variety of active hobbies and pastimes. “One of my favorite activities is boating with friends and family at Lake Shasta,” he details. “Sometimes I’ll go fishing while I’m out there, but I’ve never had very good luck.” Chris also likes dirt biking, riding his 2007 Honda Cruiser and restoring classic cars. “Even though I work on cars for a living, it’s still my biggest hobby,” he affirms. “I always have some project going on. Right now, I’m restoring a 1970 Chevy Camaro.”

In regard to his professional career, Chris espouses the importance of delivering on customer expectations. “When a customer comes to us for repairs, they have an expectation of high-quality work, and it’s our job to deliver that,” he explains. “That’s why customer satisfaction is the most important thing to me, and it’s why my crew and I always give 100 percent to make sure those expectations are met—or, better yet, exceeded.”

When asked the first thing he’d do if he were to retire tomorrow, Chris says he’d do some traveling. “I would probably visit some relatives I haven’t seen in a while, as well as explore some more of the U.S. I’d also keep working on cars, purely for my own enjoyment. Automotive work is my life, so if I stopped doing it, I think I’d feel very out of touch.”

Ask Me Anything!

Q: What was your first car?
A: A 1976 Mercedes-Benz.

Q: Coffee or tea?
A: Tea.

Q: What’s your favorite TV show?
A: I like classic ’90s sitcoms like “Seinfeld” and “Friends.”

Q: What’s your favorite thing to do on a rainy day?
A: Sit on the porch with a hot cup of tea and watch the rain.

Q: Do you collect anything?
A: I collect classic cars. I have two ’70s Chevy Camaros, a 1970 Pontiac Judge and a 1968 Lincoln Continental with suicide doors.

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Expert articles
  • Troubleshooting Squeaky Brakes

    REDWOOD CITY — If you notice your car’s brakes squeaking or squealing, you might think they need to be replaced. However, the reality is squeaky brakes can be caused by a number of things. Here are some potential causes:

    • Debris between the pads and rotors
    • Stop-and-go traffic. Constant braking over an extended span of time can cause the pads and rotors to overheat, resulting in squeaking.
    • The type of material your brakes are made of. For example, some high-end cars use a braking composite for which squeaking is a normal occurrence.
    • Low brakes. The indicator on the pad touches the rotor, which causes squeaking.

    Often, when brakes squeak, it’s due to a combination of factors. That’s why the best thing to do about squeaky brakes is have them checked out. Fortunately, this is easy to do—in many cases, you don’t even need to remove the tires. For example, most of today’s front wheels are mag wheels with spoke rings that leave the brakes exposed, so all a technician needs to inspect them is a flashlight. Some auto repair shops even have cameras that go between the rotors and pads to allow for a close-up view. Because of this inherent ease, brake inspections are usually inexpensive, so you don’t have to spend a lot of money to pinpoint the cause of your brake issue.

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Expert video tip
  • Video: Brake Inspection Tool

    Complete Video Transcription:

    REDWOOD CITY — Host, Sarah Rutan: Thanks to an automotive industry innovation, checking your vehicle’s brakes has never been easier. Today we’re in Redwood City with Diamond Certified Expert Contributor Chris Williams of Chestnut Automotive & Towing to learn more.

    Diamond Certified Expert Contributor, Chris Williams: Here is the piece of equipment that you might be interested in to see what this equipment can do. It’s called, “Snap-on Camera.” And it is very unique. It has a very small camera that you could look up various things, such as brakes or any place that is very hard to go. And you can introduce this camera into that section and take a look at it, and inspect it very well.

    I want to demonstrate this piece of equipment that I have, how you can check your brakes by a very minimum time. This camera, you can just take a look at it by inspecting with this camera how your brakes are. This is the fast and quickest way to check your brakes.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Chestnut Automotive & Towing WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Chestnut Automotive & Towing
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 110 VERIFIED CUSTOMERS i
Chestnut Automotive & Towing : Average 8.7 out of 10 based on 110 unique customer surveys of customer satisfaction.

Olga P.

VERIFIED Chestnut Automotive & Towing CUSTOMER

1 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good. I have no complaints at all.

They did what needed to be done.

Whitney P.

VERIFIED Chestnut Automotive & Towing CUSTOMER

2 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are pretty truthful as far as where we were at with our car. They were honest about what needed to be done, what could wait, and the things needed to be done immediately.

Their honesty

Elijah B.

VERIFIED Chestnut Automotive & Towing CUSTOMER

3 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great, they rock. I can't say I've ever had an issue over the years.

They are awesome.

Justin H.

VERIFIED Chestnut Automotive & Towing CUSTOMER

4 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I mean they are friendly, provide a great service, I just wish they were more communicative when there is an issue with the original timeline.

Just the friendliness, plus good service

Bill R.

VERIFIED Chestnut Automotive & Towing CUSTOMER

5 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like their shop, the guys there are really knowledgeable.

They get the job done quickly.

Anne B.

VERIFIED Chestnut Automotive & Towing CUSTOMER

6 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and professional.

They provided more than what I asked for. Such as to make sure I watched out for certain parts of my car that may need servicing in the near future, etc.

Natalie X.

VERIFIED Chestnut Automotive & Towing CUSTOMER

7 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the shop, they are good with the repairs I have needed.

I don't think anything. They are nice people.

Shawn B.

VERIFIED Chestnut Automotive & Towing CUSTOMER

8 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They definitely complete any task on time especially when it comes to my scheduling as I am in the Air Force Reserves and have to travel once a month for duty. When I come back to the Bay Area, I don't have to worry about whether or not my car will be completed. It is always ready to go and I can just drive away.

They are able to complete any task on time.

Adnan A.

VERIFIED Chestnut Automotive & Towing CUSTOMER

9 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honest, which is very important.

People, I mean the service is very good. I expected a certain level of service when going to a professional shop. I was also looking at how he was treating the other customers, they are just cool, straightforward people.

Muneeb A.

VERIFIED Chestnut Automotive & Towing CUSTOMER

10 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and deliver on time.

Nothing

Lucas W.

VERIFIED Chestnut Automotive & Towing CUSTOMER

11 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

Chestnut Automotive is one of the better shops I use around here. I use them for maintenance and some repairs. They are high on some services, of which I go to other shops for. Otherwise they are one of the first I go to.

They are professional, the work is clean.

Prabin A.

VERIFIED Chestnut Automotive & Towing CUSTOMER

12 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are good, we have been going there for a long time. I have had nothing but good experiences there.

They are knowledgeable and friendly.

Isirel M.

VERIFIED Chestnut Automotive & Towing CUSTOMER

13 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job. I actually only used them once to service my car before a long drive out of town.

They were quick.

Chris J.

VERIFIED Chestnut Automotive & Towing CUSTOMER

14 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable and affordable

Chris is upfront about the service needed.

Nancy G.

VERIFIED Chestnut Automotive & Towing CUSTOMER

15 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Nothing

Will S.

VERIFIED Chestnut Automotive & Towing CUSTOMER

16 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got in and out quickly.

Nothing

Avana A.

VERIFIED Chestnut Automotive & Towing CUSTOMER

17 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were easy to get a hold of and were responsive.

Zachary F.

VERIFIED Chestnut Automotive & Towing CUSTOMER

18 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say it's fine, but make sure you do your research on the problem you're having.

They were quick.

Karen S.

VERIFIED Chestnut Automotive & Towing CUSTOMER

19 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were okay. They didn't do anything extremely special, but it was good regardless.

They were fast at the repair.

Rachel B.

VERIFIED Chestnut Automotive & Towing CUSTOMER

20 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great. I love that they are honest and very straightforward.

I liked that they are straightforward, easy to work with.

Read All 110 Survey Responses at Ratings View