Diamond Certified Company Report

C H Hardwood Floors

Diamond Certified Company Report

C H Hardwood Floors

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 163 VERIFIED CUSTOMERS i

Mona A.

VERIFIED C H Hardwood Floors CUSTOMER

1 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very honest, clean job, and punctual, they were reliable and they did a great job with the installation.

I just liked Calvin. He showed up on time, he was very honest, and he was very reasonably priced. He didn't try to rip me off and he did it in a timely manner. He even did it sooner than he said he would. It was pain free.

Beverly A.

VERIFIED C H Hardwood Floors CUSTOMER

2 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

Calvin was very good. He told me he would finish the whole house in a week and he did it.

Calvin was very professional, knew exactly how to refinish my hardwood floors. I also liked how responsive he was. He called me back the same day I called to inquire about his services and made an appointment to come to my home the very next day. I really liked him.

Donne F.

VERIFIED C H Hardwood Floors CUSTOMER

3 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

Calvin was extremely professional and cleaned up after himself. He let me know what time he was coming and was on time.

I like the way the floor looks. I am very pleased with how it turned out.

Read All 163 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Calvin Hoang, Owner

C H Hardwood Floors installs, refinishes, repairs, cleans, and maintains hardwood floors for residential and commercial clients throughout Santa Clara County. The company offers an extensive collection of flooring materials, including hardwood, laminate, bamboo, and distressed and exotic wood, all of which can be installed with custom inlays, feature strip borders and other modifications.

Owner Calvin Hoang is a veteran of the hardwood flooring industry—prior to establishing C H  Hardwood Floors, he spent several years working for his father’s flooring company and learning the intricacies of refinishing and installation. Mr. Hoang credits his customer service approach for his company’s success. “It’s important for us to do our best on every job and leave the customer absolutely satisfied,” he explains. “Having high-level skills is important, but excellent customer service is the key to staying in business.”

C H Hardwood Floors takes a comprehensive approach to quality control on every installation and refinishing project. Before any work begins, Mr. Hoang personally checks the foundation and subfloor for hidden problems like termite damage and floorboard noise, which helps the customer avoid costly future repairs. “We even follow up months after the job is complete to make sure there are no problems,” he adds. “Our customers really appreciate our dedication to their satisfaction.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON C H Hardwood Floors

Service AREA

Santa Clara County

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SERVICES PERFORMED

Hardwood Floor Installations and Refinishing

BRANDS Supported
  • Duraseal

  • Fabulon

  • Somerset

  • WD

  • BONA

DIAMOND CERTIFIED RESEARCHED ARTICLES ON C H Hardwood Floors

Company Profile

C H Hardwood Floors installs, refinishes, repairs, cleans, and maintains hardwood floors for residential and commercial clients throughout Santa Clara County. The company offers an extensive collection of flooring materials, including hardwood, laminate, bamboo, and distressed and exotic wood, all of which can be installed with custom inlays, feature strip borders and other modifications.

Owner Calvin Hoang is a veteran of the hardwood flooring industry—prior to establishing C H  Hardwood Floors, he spent several years working for his father’s flooring company and learning the intricacies of refinishing and installation. Mr. Hoang credits his customer service approach for his company’s success. “It’s important for us to do our best on every job and leave the customer absolutely satisfied,” he explains. “Having high-level skills is important, but excellent customer service is the key to staying in business.”

C H Hardwood Floors takes a comprehensive approach to quality control on every installation and refinishing project. Before any work begins, Mr. Hoang personally checks the foundation and subfloor for hidden problems like termite damage and floorboard noise, which helps the customer avoid costly future repairs. “We even follow up months after the job is complete to make sure there are no problems,” he adds. “Our customers really appreciate our dedication to their satisfaction.”

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Company Philosophy

"In order to provide excellent customer service, we build strong relationships with our customers from the very beginning of their projects. We treat them like family, and they know we'll always be there if anything goes wrong. Our goal is to make each client's property look valuable and respectable for years to come."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for hardwood flooring companies that have earned the prestigious Diamond Certified award. For C H Hardwood Floors, the key to achieving and maintaining high levels of customer satisfaction is developing a positive relationship with every customer throughout each phase of their flooring project. “The relationship begins during the first conversation,” explains owner Calvin Hoang. “We give a free estimate, explain our process, perform excellent work and walk through after the job is done to make sure the customer is completely satisfied. We even follow up a couple of months later to confirm they’re still happy.”

C H Hardwood Floors has been installing, refinishing, repairing, cleaning and maintaining hardwood floors for residential and commercial clients throughout Santa Clara County since 2005. The company offers an extensive collection of flooring materials, including hardwood, laminate, bamboo, and distressed and exotic wood, all of which can be installed with custom inlays, feature strip borders and other modifications.

Unlike flooring companies that stick to strict business hours and leave customers without help on evenings and weekends, C H Hardwood Floors’ staff is always available to handle emergencies and answer questions. “We’re accessible and flexible at all times so we can take better care of our customers,” confirms Mr. Hoang. “If a problem comes up at night or during the weekend, we’ll take care of it right away. Our quick response time makes us stand out from other companies.”

Another distinguishing feature of C H Hardwood Floors is the unique approach it takes to each hardwood flooring installation. Instead of simply putting down the new floor, the company first checks the flooring foundation for any flaws (including squeaks and termite damage) and makes sure every board is stable before moving on to the finishing process. “This way, we can repair flaws before they become major problems and provide each customer with a better finished product,” says Mr. Hoang.

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Industry Info

With the right care and maintenance, your hardwood floors can last a lifetime. Original or new hardwood floors can add value and beauty to any home, but they require some upkeep and maintenance to retain their original luster. To ensure your floors wear well and look great for years to come, consider the following tips:

Wipe up spills immediately. Water is the natural enemy of hardwood floors, so clean up spills right away to avoid spotting, warping or discoloration. Put down rugs in front of kitchen sinks or in areas where water is likely to be spilled. Keep in mind that rugs or fabrics that are damp or wet will act the same as a puddle of water and can damage your flooring beyond repair. “Water damage can be repaired in some cases, but if a floor is badly damaged, you may need to replace that entire section,” explains Calvin Hoang, owner of C H Hardwood Floors in San Jose. “If part of the floor needs to be replaced, you may also have to sand and resurface the entire room, because it’s hard to get new flooring to match existing flooring.”

Clean floors regularly. Sweep, vacuum (with a brush or felt vacuum head) or dust mop floors on a weekly basis. In high-traffic areas or homes with children and pets, you may need to sweep or dust mop more often. As a general rule, if you see dirt or feel it underfoot, it’s time to sweep. This will keep dust, sand and other debris from collecting and grinding into the floor, which can dull the finish and permanently scar the flooring.

Protect high-traffic areas. Place throw rugs, floor runners and area rugs in front of doors, seating areas and other places that receive high amounts of traffic. Constant wear can dull the finish and strip the wax from wood flooring, which can make the floor look old and permanently mar the surface. Rugs should be made of breathable material and not backed with plastic, foam or rubber, as this can trap moisture and discolor wood floors.

Avoid scratches and dents. Pet nails, rolling furniture, hard-legged furniture, and heavy appliances and furniture can leave scratches and dents on the surface of your flooring. These scratches can permanently scar the wood, and deep gouges may not be easily removed. To avoid this:

• Trim pets’ nails regularly to keep them from digging into the flooring.
• Place plywood or plastic lifts under heavy appliances and furniture.
• Use furniture leg pads under dining room chairs and other hard-legged furniture.
• Don’t roll heavy furniture or appliances across the floor.
• Replace narrow furniture rollers with wide rubber rollers that are less likely to dent or damage the floor.
• Don’t walk across hardwood floors wearing stiletto heels or shoes with missing or damaged heel taps.
• Put slip-resistant pads under rugs to avoid a gradual sanding effect.

Control home temperature and humidity. Humidity can cause hardwood floors to swell, which makes them more susceptible to damage, so try to keep your home’s relative humidity between 35 and 55 percent. Use your air conditioner on hot, humid days to keep the humidity low inside your home. On dry days, you may need to use a humidifier to prevent shrinking. Wood stoves and electric heat can remove humidity from the air, so be aware of this when heating your home.

Use the right cleaning products. Ammonia-based cleaning solutions, wax products, harsh detergents, bleach-based solutions, oil soaps, acidic cleansers, vinegar and abrasive cleansers will damage hardwood floors and should never be used. Only use specialty hardwood floor cleaners recommended by your hardwood flooring manufacturer.

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Frequently Asked Questions

Q: How do I choose the best hardwood floor for my home?

A: There are many different factors when it comes to choosing a hardwood floor, including wood species, thickness and size. We’ll take all these variables into account when helping you decide which flooring is best for your particular needs. For example, if your house was built in the 1940s or 1950s, the original flooring is probably face nailed, which means it’s only 5/16-inch thick. In this case, we’d go with a thin type of flooring to blend in with the house.

Q: Do I need to move my furniture before the installation?

A: Yes, you should remove all furniture from the rooms where we’re installing new flooring or refinishing existing flooring. If you need help moving furniture, we can help for a small charge.

Q: Can I stay in my house during the flooring installation?

A: Yes, you can stay in your house if it’s a prefinished or unfinished flooring installation. However, if it’s a small- to medium-sized refinishing job, we usually recommend staying with a friend or family member for three to five days, because the dust and smell might affect you.

Q: Will you remove the old flooring and clean up when you’re done?

A: Yes, we’ll take care of demolition and debris based on the contract.

Q: How do I wash my new hardwood floors?

A: You’ll need to buy a hardwood floor cleaning product. Don’t use water to clean your floors.

Q: Do different flooring companies have different manufacturers’ warranties?

A: Yes. Most companies offer manufacturers’ warranties that cover products for 20 to 25 years, but that can vary depending on the type of flooring and the manufacturer.

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SELECTED PHOTOS FROM C H Hardwood Floors

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Calvin Hoang

Expert CONTRIBUTOR PROFILE
  • Calvin Hoang is owner of C H Hardwood Floors, a Diamond Certified company since 2011. He can be reached at (408) 785-9860 or by email.

Calvin Hoang: From High-Tech to Hardwood

By James Florence, Senior Writer

Calvin Hoang spent a long time aiming for a high-tech career, but he ultimately landed a more hands-on livelihood. “My father is a hardwood flooring professional, and I started working for him on the side while attending college,” he recounts. “After earning my degree in computer technology, I got a job in the high-tech industry but ended up being laid off. I returned to school, this time to pursue a degree in technical management, and also went back to working for my dad. After earning my second degree, I tried to get another high-tech job, but there was a lot of competition. One day I realized I had all this experience working with hardwood floors, so I decided to quit the high-tech hustle and start my own business.”

Today, as owner of C H Hardwood Floors, Calvin says his favorite part of his job is the freedom that comes with being his own boss. “I like being able to set my own schedule. Even though running a business is a lot of work, I find it less stressful than working in high-tech. Of course, I also enjoy the satisfaction of transforming old floors by making them look new again.”

Originally from Vietnam, Calvin resides today in San Jose with his wife and daughter. Outside of work, his two favorite pastimes are traveling and technology. “My family and I love to travel, and we’ve been everywhere from Mexico to Europe to Egypt,” he details. “I’m also very involved with technology—even though it’s no longer my job, it’s still my main hobby. I always have a new project going. For example, I recently built a solar generator, which I use to power the microwave in my work van.”

In regard to his professional career, Calvin espouses the importance of customer service. “When it comes to running a business, customer service and communication are just as important as the nuts and bolts of the job. It doesn’t matter how skilled or qualified you are—if you don’t know how to treat customers, they’re not going to be happy. That’s why I prioritize customer service and communication on every job.”

When asked what his life might look like if he were to retire tomorrow, Calvin says he’d split his time between travel and charity. “As I said before, I love traveling and there are still a lot of places I’d like to see. I’d also like to help in my community. My wife works for a nonprofit that provides food for the poor, so it’d be neat to be a part of that as well. Of course, I’d keep building computers and other gadgets just for fun.”

Ask Me Anything!

Q: What’s your favorite kind of food?
A: Vietnamese…but I also love pizza.

Q: Do you collect anything?
A: Electronics. I like to find the latest gadgets on Amazon—basically anything new or unusual that comes out.

Q: Who’s your favorite superhero?
A: Superman.

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Expert articles
  • The Long-Term Advantages of Solid Hardwood Floors

    SAN JOSE — A commonly asked question about hardwood flooring is whether solid or engineered wood is a better choice. Each has its advantages—solid hardwood is durable and allows for customized color and design, while engineered hardwood is affordable, easy to install and moisture-resistant. However, when it comes to long-term value, solid hardwood remains the undisputed champion.

    The main thing that makes solid hardwood a better long-term choice than engineered hardwood is its extensive lifespan. Even at 50 or 60 years old, many solid hardwood floors are still going strong, and some have even passed the century mark. What’s more, even when a solid hardwood floor appears to be in poor condition, it often takes a mere bit of refinishing to make it look new again.

    Speaking of refinishing, another valuable attribute of solid hardwood flooring is the fact that it can be refinished multiple times. Since engineered hardwood flooring only has a small layer of real wood on top (the rest is usually high- or medium-density fiberboard), it can only be refinished once or twice at most. After that, if the condition of the floor declines, the only option is to replace it, which is far more costly than refinishing.

    A hardwood floor is an expensive investment—usually in the neighborhood of $15,000 to $20,000. Considering the expense, it’s wise to invest in a product that will go the distance rather than one you’ll have to replace in another 20 years. Engineered hardwood may be an affordable short-term solution, but if you want maximum long-term value, solid hardwood is the way to go.

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C H Hardwood Floors WEBSITE AND EXTERNAL FEED
  • C H Hardwood Floors SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON C H Hardwood Floors
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 163 VERIFIED CUSTOMERS i
C H Hardwood Floors : Average 9.5 out of 10 based on 163 unique customer surveys of customer satisfaction.

Mona A.

VERIFIED C H Hardwood Floors CUSTOMER

1 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very honest, clean job, and punctual, they were reliable and they did a great job with the installation.

I just liked Calvin. He showed up on time, he was very honest, and he was very reasonably priced. He didn't try to rip me off and he did it in a timely manner. He even did it sooner than he said he would. It was pain free.

Beverly A.

VERIFIED C H Hardwood Floors CUSTOMER

2 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

Calvin was very good. He told me he would finish the whole house in a week and he did it.

Calvin was very professional, knew exactly how to refinish my hardwood floors. I also liked how responsive he was. He called me back the same day I called to inquire about his services and made an appointment to come to my home the very next day. I really liked him.

Donne F.

VERIFIED C H Hardwood Floors CUSTOMER

3 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

Calvin was extremely professional and cleaned up after himself. He let me know what time he was coming and was on time.

I like the way the floor looks. I am very pleased with how it turned out.

Mark H.

VERIFIED C H Hardwood Floors CUSTOMER

4 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, and he was a really nice guy.

They did a great job, and he was a really nice guy.

John G.

VERIFIED C H Hardwood Floors CUSTOMER

5 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought he did a great job at a very fair price and delivered exactly what he committed to.

Just the whole experience, he was very much in contact to say here's what we're going to do and the time it's going to take, so the output met the commitments.

Luke M.

VERIFIED C H Hardwood Floors CUSTOMER

6 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very focused on quality. They're very professional and very reliable.

Very easy to work with

David H.

VERIFIED C H Hardwood Floors CUSTOMER

7 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality work

Just the way it turned out, they had a very fast turnaround. They were clean and very easy to work with.

Fernando C.

VERIFIED C H Hardwood Floors CUSTOMER

8 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend that you use their services if you need them.

Professional, and the guy knew what he was doing.

Anna E.

VERIFIED C H Hardwood Floors CUSTOMER

9 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

Extremely good value, he did an excellent job for a very reasonable price, and he was very timely.

The quality of the work

Richard C.

VERIFIED C H Hardwood Floors CUSTOMER

10 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's a good guy. He's punctual, he does the job that he says he'll do, and he does a great job. He's very clean and very thoughtful about your stuff. We were very happy with them.

He's a good guy. He's punctual, he does the job that he says he'll do, and he does a great job. He's very clean and very thoughtful about your stuff. We were very happy with them.

Trudy J.

VERIFIED C H Hardwood Floors CUSTOMER

11 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fabulous work, very conscientious, and immaculate clean up afterwards

His professionalism, he returned my calls, and he was punctual.

Ian O.

VERIFIED C H Hardwood Floors CUSTOMER

12 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's awesome. Don't go to anyone else.

He was very honest. I made a lot of mistakes, and he helped me correct them. I was about to make a bunch of mistakes. I told him the wrong wood and the wrong finish. He showed me samples and stopped me from making two huge mistakes. He really worked with me on the project.

Clint C.

VERIFIED C H Hardwood Floors CUSTOMER

13 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was remodeling a home, and I just wish more of the contractors I was dealing with did that kind of work and proved to have the kind of reliability that he did. He was on time, kept to his schedule, and he did more than he was contracted to do. I was extremely happy with him, and I would definitely use him again.

The commitment to the timing, the service that they provided, and the finished product

Alex L.

VERIFIED C H Hardwood Floors CUSTOMER

14 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

They actually care about how it turns out.

The quality

Keith T.

VERIFIED C H Hardwood Floors CUSTOMER

15 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to not hesitate at all and hire them to do your work. The craftsmanship was of high quality, and Calvin, the owner, is courteous, prompt, and trustworthy. He started the project when he said he would, and he finished on time or a little early. I was very pleased with the quality of the work. I have a way to compare it as well, because my fianc

I don't think anything in particular, just the whole transaction from the initial contact and quote to the finished work, it was a pleasure to work with him. I'd never hesitate to do it again. His price is fair, and it is like what others are charging, but I would pay a premium for that level of quality.

Maria Z.

VERIFIED C H Hardwood Floors CUSTOMER

16 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Honest, responsive, and not overpriced

Maria R.

VERIFIED C H Hardwood Floors CUSTOMER

17 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable, gets the job done in the time frame that is estimated, and good workmanship

He was able to fit my job into his schedule. Time was an issue, and he was able to work us into it. He did a great job, and I was very satisfied.

Robert B.

VERIFIED C H Hardwood Floors CUSTOMER

18 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd tell them that they did very good work, and I'm thinking of using them again. I've recommended them already, and I don't recommend companies unless I'm impressed with them.

The attention to detail and his cleanliness, I was very pleased with the whole job, and they met my expectations.

Katrina K.

VERIFIED C H Hardwood Floors CUSTOMER

19 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very knowledgeable, he did an excellent job, no complaints about the work at all. The work was excellent, and the workmanship was great. We did have a little bit of confusion. There was a miscommunication where the people paying wanted a receipt, as they handed over the check, and the person receiving the check didn't understand, so the people trying to pay thought they were refusing payment. They asked for a receipt to be prepared prior to coming to pick up the check, but it wasn't. It was all worked out in the end though.

They were willing to talk through options and find out what the client wanted. I think since the client isn't always sure what they want, Calvin was able to offer knowledge, expertise, and suggestions to help get them to that point. The clean-up was great, the final product was great, and having everybody on the same page and offering suggestions as to what was going to be done was very helpful. We were very happy with the results.

John H.

VERIFIED C H Hardwood Floors CUSTOMER

20 of 163

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

He was quick, efficient, and there were no problems

Read All 163 Survey Responses at Ratings View