Diamond Certified Company Report

Building Pros

Diamond Certified Company Report

Building Pros

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 27 VERIFIED CUSTOMERS i

Teresa M.

VERIFIED Building Pros CUSTOMER

1 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and excellent. Their skill is at a high level.

You can discuss your vision and they are good at making that vision happen. They are good at what they do and they are timely.

Pam H.

VERIFIED Building Pros CUSTOMER

2 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

As I have told others, they are just people you always want to hold on to once you have had something done by them. They are outstanding, reliable, and clean, which is an understatement. The quality is outstanding. They are precise.

They are a '10+'. I like the end result and their timeliness. Most of all, I like the quality of their work. They are always there, even after the job is done.

Lynda S.

VERIFIED Building Pros CUSTOMER

3 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and extremely helpful. They were polite and thorough. They were conscious about keeping the work area clean.

They were very reliable. They were here when they were supposed to be. The supervisor of the project was extremely concerned about everything being done correctly. They did what I was hoping and expecting them to do.

Read All 27 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Chuck Ott, Owner

Building Pros specializes in designing, budgeting, building, and remodeling for residential clients in Contra Costa and Alameda Counties. The company’s in-house design team helps clients navigate through the initial concept, preliminary budgeting, value engineering, selections, final plans, specifications, permitting and construction. Recently, it earned the Best of Houzz 2016 & 2017 award for Customer Service.

Owner Chuck Ott says Building Pros’ personalized approach to the construction process has allowed it to develop and maintain a loyal clientele base. “We add a personal touch to everything we do, and our clients appreciate that because it shows we truly care about their projects. By treating them like family and making sure we’re always available to answer their questions, we’re able to ensure they have positive experiences. In fact, 20 percent of our projects come from repeat customers.”

Building Pros is known for its ability to create unique designs that fit each client’s style and meet their financial needs. “We love working with our clients to determine what they’re trying to achieve and come up with designs that solve their problems,” affirms Mr. Ott. “Even if they don’t have specific ideas about their projects, we have the experience to guide them in the right direction.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Building Pros

Service AREA

The East Bay
Alamo
Lamorinda
Pleasanton
Livermore
San Ramon
Dublin
Danville
Walnut Creek.

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SERVICES PERFORMED

Design/Build Construction
Kitchen & Bathroom Remodeling
Additions
Wall Removals & Structural Changes
Green Building

BRANDS Supported
  • DeWils Custom Cabinets

  • Wellborn Cabinets

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Building Pros

Company Profile

Building Pros specializes in designing, budgeting, building, and remodeling for residential clients in Contra Costa and Alameda Counties. The company’s in-house design team helps clients navigate through the initial concept, preliminary budgeting, value engineering, selections, final plans, specifications, permitting and construction. Recently, it earned the Best of Houzz 2016 & 2017 award for Customer Service.

Owner Chuck Ott says Building Pros’ personalized approach to the construction process has allowed it to develop and maintain a loyal clientele base. “We add a personal touch to everything we do, and our clients appreciate that because it shows we truly care about their projects. By treating them like family and making sure we’re always available to answer their questions, we’re able to ensure they have positive experiences. In fact, 20 percent of our projects come from repeat customers.”

Building Pros is known for its ability to create unique designs that fit each client’s style and meet their financial needs. “We love working with our clients to determine what they’re trying to achieve and come up with designs that solve their problems,” affirms Mr. Ott. “Even if they don’t have specific ideas about their projects, we have the experience to guide them in the right direction.”

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Company Philosophy

"Our goal is to maintain long-term relationships with our clients, so we focus on providing them with exceptional construction services that make them want to return and refer us to others. Honesty and integrity are very important to us–we always keep our promises and do whatever it takes to ensure each customer's satisfaction."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for design/build contractors that have earned the prestigious Diamond Certified award. Building Pros takes a three-pronged approach to customer satisfaction: timeliness, cleanliness and professionalism. “Our clients don’t have to worry if we’ll show up on time, clean up after ourselves or stick to the schedule,” says President Robert Clifford. “We’re able to eliminate surprises by gathering all materials before the job even starts, and our comprehensive planning ensures a smooth, stress-free experience for every client. Our company motto is: No worries, no surprises, no stress.”

Building Pros has been remodeling kitchens and bathrooms, building room additions, and providing general construction services for residential clients in Contra Costa and Alameda Counties since 2010. The company utilizes its design/build capabilities to handle every phase of its clients’ projects, and it can also use Green building techniques to make their homes more energy-efficient.

Unlike less experienced construction firms that tend to switch crew members and foremen in the middle of projects, Building Pros provides every job with a single lead who interfaces with the client on a daily basis. “In construction, the customer experience suffers when there’s not a trustworthy contact who can always be reached,” says Mr. Clifford. “Whether our crews are framing, plumbing or working on finishing details, our clients know they’ll be seeing the same faces every day, which is both comforting for them and important for keeping the job running smoothly.”

Another distinguishing attribute of Building Pros is its dedication to communicating with its clients before, during and after their projects. “Listening to and understanding our clients’ needs, desires, and visions is a huge part of the process,” affirms Mr. Clifford. “We’ll often start a job by sitting down with the client for an extended period of time and just talking to them about their goals. Sometimes, we’re able to discover things that take the job in a completely different direction than we initially expected, which results in a customized project that meets the client’s specific needs.”

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SELECTED PHOTOS FROM Building Pros

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Chuck Ott

Expert CONTRIBUTOR PROFILE
  • Chuck Ott is a veteran of the construction industry and vice president of Building Pros, a Diamond Certified company. He can be reached at (925) 350-6438 or by email.

Chuck Ott: An Early Inspiration

By James Florence, Diamond Certified Resource Reporter

DANVILLE — Many people don’t discover their professional callings until after reaching adulthood, but for Chuck Ott, inspiration struck early. “By the age of 10, I knew what I wanted to do with my life: build houses,” he affirms. Chuck credits this early inspiration in part to a construction project that took place near his childhood home. “There was a house being built right behind mine, and I remember running around the construction site, smelling the sawdust and watching it all come together. I was amazed at the whole process, and that’s pretty much where it all started for me.”

Chuck got his first taste of hands-on construction work as a teenager when he helped his father build a garage on their family’s property. After college, he worked stints in various spheres of the industry, gradually working his way up through the ranks until he became superintendent for a major Bay Area housing developer. Eventually, Chuck started his own firm that handled custom homes and remodels before partnering with industry colleague Robert Clifford to found Building Pros in 2010.

Today, Chuck says his favorite part of his job is taking a project from conception to completion. “I love taking a client’s idea and bringing it to fruition. When everything is said and done, it’s very rewarding to watch how excited they get when they see the finished product.”

A longtime resident of Livermore (where he lives with his wife, Lisa), Chuck expresses his appreciation for the many perks of Bay Area life. “There’s a lot at our disposal, from cutting-edge technology in Silicon Valley to the diverse, scenic landscape. There’s no shortage of personal and professional opportunities.”

Outside of work, Chuck fills his time with a mixture of personal hobbies and family activities. “I’m a car fanatic, so when I’m not building a house, I’m usually building a car,” he says. “Right now, I’m working on a ’65 Mustang Fastback.” When he’s not under the hood of a vintage vehicle, Chuck can often be found hanging out with his family (including his and Lisa’s three grown children) or soaking up the sun at a local beach.

In his life and career, Chuck espouses the importance of aligning your word with your deeds. “Growing up, I was taught that a man is only as good as his word, and that’s something I’ve tried to live by ever since,” he explains. “I just try to live a life of integrity, honesty and respect.”

When asked the first thing he’d do if he were to retire tomorrow, Chuck says he’d devote more time to his passion for automotive work. “My ultimate goal is to have a shop at my house where I can tinker with my cars. Especially after retirement, I think you need a reason to get out of bed each day—something to occupy your time and give you a sense of accomplishment. You can’t just sit around watching CNN all day…that could make you go nuts!”

Ask Me Anything!

Q: What was your first car?
A: A 1967 Mustang.

Q: What’s your dream car?
A: A ’66 Shelby Cobra 427.

Q: If you could time travel, would you go to the past or the future?
A: The past—I’d go back 30 years and buy stock in Apple and Microsoft.

Q: Music or talk radio?
A: Music.

Q: How do you like your eggs?
A: Over medium.

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Expert articles
  • Preliminary Steps for a Building Project

    DANVILLE — When planning for a building project, taking the right preliminary steps can make all the difference in the final outcome. One such step is finding the right contractor, which isn’t as simple as it sounds. In addition to verifying credentials and checking references, make sure the contractor you choose is someone you feel comfortable with, as your relationship may be a lengthy one (depending on the job’s scope). Also, keep in mind that since communication is key for any building project, a contractor who listens and understands your vision is an invaluable resource.

    Another important preliminary step for your building project is selecting materials and appliances. Since product selections often affect design, you should choose them during the design phase, not when the building starts. If you put off material selection, it can cause delays due to long lead times and design changes, but if you choose and order materials in advance, everything will be ready at the scheduled start date. Plus, by choosing products ahead of time, you can be sure to get something you love rather than something you had to settle for because of time constraints.

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Expert video tip
  • Video: Preparing for a Building Project

    Complete Video Transcription:

    DANVILLE — Host, Sarah Rutan: When planning for an upcoming building project, being well-prepared can avoid costly delays later on. Today we’re in Danville with Diamond Certified Expert Contributor Chuck Ott of Building Pros to learn more.

    Diamond Certified Expert Contributor, Chuck Ott: So, now you want to start a project. What’s the best way to go about it? Once you find a contractor which is a daunting task – but find a contractor you’re comfortable with, that you can have a great relationship, conversation, and not be afraid to say anything. So, from there, it goes to the actual process where you start. Strongly recommend that you look at getting all of your selections made upfront. It’s a recipe for a very successful project from start to finish.

    If you know upfront what you’re going to be installing in your home, the selections can be made. You pick out a granite countertop, your cabinet tile, backsplash, you know, and it goes on and on, but when you know what you want, you get what you want. Something that you love, not something that you’re settling for; and from there, the materials can be ordered. Everything’s ready to go; the materials can be priced out. Get any cost allowance differences, cost differences squared away, or received in a warehouse. So, when your project’s scheduled to start, everything’s there ready to go.

    You don’t have somebody come in and tear your house apart. Then you have to pick out your countertop and backsplash or whatever the material is. The tile’s an eight-week lead time to get it. It might be eight weeks; your project would be completed, start to finish. So, you want to make sure you have all your materials selected, priced out, cost figured, ordered, sitting there waiting to go so when you start your project, they start it on time, and they complete it on time for the price that’s been agreed upon.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Building Pros WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Building Pros
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 27 VERIFIED CUSTOMERS i
Building Pros : Average 9.6 out of 10 based on 27 unique customer surveys of customer satisfaction.

Teresa M.

VERIFIED Building Pros CUSTOMER

1 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and excellent. Their skill is at a high level.

You can discuss your vision and they are good at making that vision happen. They are good at what they do and they are timely.

Lynda S.

VERIFIED Building Pros CUSTOMER

2 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and extremely helpful. They were polite and thorough. They were conscious about keeping the work area clean.

They were very reliable. They were here when they were supposed to be. The supervisor of the project was extremely concerned about everything being done correctly. They did what I was hoping and expecting them to do.

Pam H.

VERIFIED Building Pros CUSTOMER

3 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

As I have told others, they are just people you always want to hold on to once you have had something done by them. They are outstanding, reliable, and clean, which is an understatement. The quality is outstanding. They are precise.

They are a '10+'. I like the end result and their timeliness. Most of all, I like the quality of their work. They are always there, even after the job is done.

JoAnne L.

VERIFIED Building Pros CUSTOMER

4 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they want quality work and very pleasant workmen, go to Building Pros.

Dealing with Bob, he is a very pleasant person.

Anne S.

VERIFIED Building Pros CUSTOMER

5 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

You get what you pay for and they show up on time. They are extremely tidy and they do great work.

They show up when they say they are going to show up.

Dorothy W.

VERIFIED Building Pros CUSTOMER

6 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are an extremely reputable company and they do what they say they are going to do without any problems.

Their dependability

Sue C.

VERIFIED Building Pros CUSTOMER

7 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have actually told quite a few people about them. They are detail oriented, conscientious, on time, and trustworthy. I think that they are the best.

They are just very dependable and they have really good vision. They are extremely clean and trustworthy. They do excellent work.

Susan S.

VERIFIED Building Pros CUSTOMER

8 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time, clean, and they do what they say they will do. They are easy to contact.

They were easy to work with and I really appreciated that they were on time every day. They cleaned up every day.

John S.

VERIFIED Building Pros CUSTOMER

9 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient and very easy to work with.

I like their timeliness in getting the job done and I like the bidding process where they spelled everything out to me prior to starting the work.

Karen L.

VERIFIED Building Pros CUSTOMER

10 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, they have great detail in their finish work, and they are very clean.

I like their employees and the quality work that they do. The employees are friendly, responsible, courteous, and intelligent.

Linda S.

VERIFIED Building Pros CUSTOMER

11 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already recommended them to friends because they do excellent work. The owner is conscientious and very trustworthy. The crew was outstanding.

I have already recommended them to friends because they do excellent work. The owner is conscientious and very trustworthy. The crew was outstanding. They stand behind their product.

Keri O.

VERIFIED Building Pros CUSTOMER

12 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional

Reliable

Angie C.

VERIFIED Building Pros CUSTOMER

13 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

They deliver quality work, they are very efficient, and they are worth every penny. They get things done on time. They are very professional when a lot of contractors are not.

They are friendly and professional.

Sharon L.

VERIFIED Building Pros CUSTOMER

14 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

They always deliver more than the promise and they exceed expectations every time.

I would give them a '20'. I like their honesty, their integrity, and they were totally on time every day. They left the work place immaculate at the end of every day. They were constantly available if I had any questions, but because they prepared me so well I didn't have any questions. I knew what to expect every day and it happened. My project was a family room remodel, with replacement of a massive stone fireplace, which was failing with an updated granite hearth fireplace surround and custom mantle. It was so beautiful that upon delivery and installation, I wept. This really convinced them that they did a superior job. Their management is experienced and honest to a fault. They employ only teammates of the highest caliber. Your home will be safe with them even if you are not there and there are not many contractors you can say that about. They have worked for at least 5 families on my street and every job has been by witness referral.

Linda F.

VERIFIED Building Pros CUSTOMER

15 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work and they clean up after themselves every day that they are here. They do an excellent job of watching out for the details and they are excellent people to work with. I explain what I want and other things that need to be done and they are wonderful. They are thorough.

They do a good job and I have confidence in what they do. They show me what they are doing and it is a great relationship. They are quite versatile and they can handle all sorts of things.

Susan B.

VERIFIED Building Pros CUSTOMER

16 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very responsive, and they know their stuff. They are very reliable.

They know me from previous work. I have used them 3 or 4 times.

Valerie I.

VERIFIED Building Pros CUSTOMER

17 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

The thing that stood out the most was their detailed invoice and it was very accurate.

They came in under the estimate and they were very honest.

Teri H.

VERIFIED Building Pros CUSTOMER

18 of 27

Quality 10
10 10
Loyalty Yes
CRITIQUE

Best quality work for a reasonable price

I know quality construction when I see it and these guys are top of the line.

Dianne L.

VERIFIED Building Pros CUSTOMER

19 of 27

Quality 9
9 10
Loyalty Yes
CRITIQUE

I liked the quality of their work and their communication. Although, their prices are higher than some other companies.

Their knowledge of the work

Jeanine A.

VERIFIED Building Pros CUSTOMER

20 of 27

Quality 9
9 10
Loyalty Yes
CRITIQUE

They adhered to our timelines and budgets. The craftsmanship and the work ethic of the main crew in the house was awesome.

I liked that they were pretty transparent, so you knew what was going on as far as schedule, and you could communicate through an app.

Read All 27 Survey Responses at Ratings View