Diamond Certified Company Report

Blossom Valley Collision

Diamond Certified Company Report

Blossom Valley Collision

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 321 VERIFIED CUSTOMERS i

Romero C.

VERIFIED Blossom Valley Collision CUSTOMER

1 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

When you go into Blossom Valley Collision, they make you feel right at home. They're efficient and they accommodate you to make sure all of your questions and concerns are answered. They're very prompt of everything they do. Everything was handled professionally, and beyond my expectations.

It seems like my car was fixed overnight. They accommodated me as far as having a vehicle right away, they dealt with all of the paperwork, answered all of my questions, and made me feel at ease and in good hands. They've done an excellent job with my vehicle. I recommend them to people. I was blown away by how efficient and friendly they are and by the turnaround time.

Rebecca S.

VERIFIED Blossom Valley Collision CUSTOMER

2 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very attentive and they really care about giving good service. They're very informative and they answer all of your questions.

I love the work that they did and the next thing that I liked was the timely manner in which they did it. It was ready very promptly and the work was really high quality. They're really wonderful people.

Richard B.

VERIFIED Blossom Valley Collision CUSTOMER

3 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fair and timely. They did good quality work and they worked well with the insurance company.

They are a good location for me and they did prompt work at the stated price.

Read All 321 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Tyson Jasso, General Manager

Blossom Valley Collision repairs and restores all types of vehicles at its San Jose facilities. The company guarantees all its work for as long as customers own their cars.

Owner Nick Campos entered the auto body repair industry in 1979. He and his staff of experienced I-CAR Gold technicians and estimators have gained a reputation for doing honest, quality work at a fair price. Their efforts have earned Blossom Valley Collision “preferred shop” status with AAA, Mercury, Liberty Mutual, Farmers, Progressive, Allstate and many other insurance companies. “We’re happy to work with all insurance companies to take care of the paperwork,” adds Mr. Campos. “It’s our goal to make the entire repair and claim process as fast and hassle-free as possible.”

All of Blossom Valley Collision’s technicians and estimators are ASE and I-CAR Gold Certified. They take part in continuing education programs to stay current on technology and claim procedures.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Blossom Valley Collision

Locations

Santa Clara County
Milpitas
San Jose
Sunnyvale
Santa Clara
Mountain View
Palo Alto
Cupertino
Los Altos
Gilroy

Get Directions
SERVICES PERFORMED

Auto Body Repair and Painting
Collision Repair
All Makes and Models
Towing and Rental Cars Arranged
Complimentary Local Rides
Work with All Insurance Companies

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Blossom Valley Collision

Company Profile

Blossom Valley Collision repairs and restores all types of vehicles at its San Jose facilities. The company guarantees all its work for as long as customers own their cars.

Owner Nick Campos entered the auto body repair industry in 1979. He and his staff of experienced I-CAR Gold technicians and estimators have gained a reputation for doing honest, quality work at a fair price. Their efforts have earned Blossom Valley Collision “preferred shop” status with AAA, Mercury, Liberty Mutual, Farmers, Progressive, Allstate and many other insurance companies. “We’re happy to work with all insurance companies to take care of the paperwork,” adds Mr. Campos. “It’s our goal to make the entire repair and claim process as fast and hassle-free as possible.”

All of Blossom Valley Collision’s technicians and estimators are ASE and I-CAR Gold Certified. They take part in continuing education programs to stay current on technology and claim procedures.

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Company Philosophy

"Honesty and integrity are the secrets to our success. If a customer's car has been in an accident, they're already having a bad day. We'll do our best to make their experience with us as pleasant as possible under the circumstances."

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Comparative Summary

The quality of car repairs at Blossom Valley Collision in San Jose is directly related to the rigorous training and certification its staff receives, says owner Nick Campos. Because it’s an I-CAR Gold shop, the company’s employees undergo ongoing training–at least two classes a year–to keep abreast of new technologies, materials and designs, and to maintain a clear understanding of how to properly restore cars to their factory specifications.

All of Blossom Valley’s repair technicians have at least ten years’ experience in the industry. “I have a really good relationship with my employees,” says Mr. Campos, who’s been in the auto body repair business since 1979 and in charge of Blossom Valley Collision since 2001.

As a “preferred shop” for AAA, GEICO, State Farm, Mercury, Liberty Mutual, Farmers, Progressive, Allstate, and other insurance companies, Blossom Valley Collision can streamline the insurance claim process, reducing the time and paperwork required to get the necessary repairs completed and paid for. Once customers provide the insurance claim number, the company takes it from there, negotiating and dealing with insurance companies. And since it’s a preferred shop, estimates are complete and starts work right away–there’s no need to schedule a review by an insurance adjuster, so customers gets their cars back faster.

Once a car comes in to Blossom Valley Collision, it goes through a process of “blueprinting.” Technicians break the car down and determine exactly what work needs to be done and what parts need to be ordered. This prevents delays due to late discovery and ordering of extra parts, like clips and brackets.

Blossom Valley Collision is dedicated to making sure customers are informed at all stages of the repair process and are satisfied with the quality of the work. “We want customers to be comfortable with us,” says Mr. Campos. “Throughout the process, we explain what repairs we’re doing and keep customers informed. They should never have to call us to ask what’s going on; we call them instead. And after the repairs are complete, we follow up to ensure they’re satisfied.”

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Industry Info

When your car is damaged in a collision, the first thing to do is find an auto body shop you can trust. That advice comes from Nick Campos, owner of Blossom Valley Collision in San Jose. Your insurance company might recommend you go to a drive-in claims center first, he says, but you don’t have to—it can lengthen the process, and you might be referred to a shop you’re not comfortable with.

When evaluating body shops, says Mr. Campos, look for a clean, organized shop that presents a professional image. A shop that pays attention to details—how a customer is greeted, the condition of its waiting room—is more likely to be one that pays attention to the details of the work itself. “Look for a shop that explains the repair process, tells you how long your car will be there, and has a policy of keeping you informed on the work status,” he says.

It’s also essential to verify certification. Your first stop should be I-CAR’s website (www.goldclass.com/index.shtml). Technicians in any I-CAR shop have had the latest training and are technically adept, says Mr. Campos.

Referrals are good, but they should be from people you trust. “Find a shop that has a good reputation in the community, stands behind its work and uses quality products,” offers Mr. Campos. Diamond Certification provides a useful, short-hand method of checking a company’s reputation among its customers and the community.

Another good indicator is whether a company is a “preferred shop” by insurance companies. This means the insurance company has a history of working with the shop and can confirm its quality of work and pricing. Preferred shops can also process insurance paperwork faster, meaning repairs are finished all the sooner.

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Frequently Asked Questions

Q: Can I choose any auto body shop?

A: Yes. By law, you have the right to have your vehicle repaired at any licensed auto body shop. Although your insurance company may recommend a body shop, the choice is yours, not the insurance company’s.

Q: Can you work with my insurance company?

A: Yes. We work with all insurance companies and are a “preferred shop” with AAA, GEICO, State Farm, Mercury, Liberty Mutual, Farmers, Progressive, Allstate, and others. We know their adjusters and processes, and we’ll be your advocate during the repair process.

Q: Do you provide towing service?

A: Yes.

Q: Do I need to have insurance to bring my car to Blossom Valley Collision?

A: No. You can pay for the repairs yourself.

Q: How soon will repairs start?

A: We order parts and start repairs as soon as you sign the repair order.

Q: How long will a free estimate take?

A: It takes us about 10 minutes to issue a free auto body repair estimate.

Q: Can you take me home or to my office after I drop off my car?

A: Yes, we have a free shuttle that operates within a five-mile radius of our San Jose location.

Q: How long will my repairs take?

A: That depends on the extent and nature of the damage, but four to five days is typical. We’ll give you an approximate time frame along with your estimate. We’ll work hard to repair your car’s body correctly and as soon as possible, and you’ll be notified every Tuesday and Thursday of your car’s progress. Hidden damage is occasionally discovered once the repair process begins, and you’ll be contacted immediately if such a discovery will lengthen the process.

Q: Will my car be just like it was before the accident? Will the paint match?

A: Yes, we’ll repair your car to factory specifications. The paint will be matched to the factory formula.

Q: Do you guarantee your work?

A: Yes, all work comes with a written, lifetime guarantee, regardless of the technicalities of your insurance policy. This guarantee is good for as long as you own your car.

Q: What if I get estimates from two different shops that differ in price?

A: Different estimates are common. Just make sure both the lower and higher estimates detail all the work the companies intend to do. If an estimate doesn’t have enough details to satisfy you, ask the estimator to explain how they calculated the total estimated cost.

Q: Do I have to pay anything when I leave my car with you?

A: No, all payments are processed after the job is complete.

Q: Who pays for my rental car?

A: Often, it’s the insurance company that pays for your rental car, but it depends on what options you selected when you purchased your policy. We have relationships with several San Jose-area rental car companies, including Enterprise and Hertz, and in most cases we can arrange to have a rental car pick you up. There’s usually a daily cap on rental car expenses paid by your insurance policy, so we recommend you check your policy before renting a car.

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SELECTED PHOTOS FROM Blossom Valley Collision

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Tyson Jasso

Expert CONTRIBUTOR PROFILE
  • Tyson Jasso is general manager of Blossom Valley Collision, a Diamond Certified company since 2004. He can be reached at (408) 658-0170 or by email.

Tyson Jasso: Family First

By James Florence, Diamond Certified Resource Reporter

SAN JOSE – At an age when most people are just beginning to consider what career path to pursue, Tyson Jasso had already set out on his. “I started working for an auto repair shop while I was still in high school,” he explains. “I didn’t have the opportunity or time to go to college—I had to help my mom pay the rent, so I went right to work.” Just as his early introduction to the automotive industry would lay the foundation for his lifelong career, Tyson’s early lessons in responsibility would foreshadow his later role as a full-time family man.

A lifelong resident of San Jose, Tyson is well-acquainted with the local auto repair industry. “My first job was at Royal Auto Body in Sunnyvale, and from there I went to Capitol Collision and Repair, where I worked for 16 years as a parts manager, sales manager and service writer,” he remembers. It was there that Tyson met David Carter and Nick Campos, current owners of Blossom Valley Collision Center. “At one point, David and Nick decided to leave Capitol and start their own facility. They wanted me to go with them, but it just didn’t work out at the time.” David and Nick continued to stay in touch with Tyson over the next 10 years, and they eventually approached him with an offer he couldn’t refuse. “They had plans to open a new facility and wanted me to help run it. There wasn’t much room for upward mobility at my job—I had climbed the ladder as far as I could, so it was a good opportunity for me. To this day, I still consider it a very fortunate move.”

When Tyson isn’t at work, he’s most likely spending time with his family—Marni, his wife of 22 years, and their two daughters, Maddie and Taylor. While Tyson’s occupation provides him with the financial means to support his family, he considers his active role at home even more important. “My motto is, ‘family first.’ I believe a strong family leads to strong people, which is why it’s so important for parents to be present and involved in their children’s lives. It takes a firm foundation to help kids stay on the right path and grow up to be responsible adults, and that’s what I strive to provide for my girls.”

Tyson’s family likes to stay active and take advantage of the many opportunities afforded by the diverse Northern California topography. “We like to go camping, and we do a lot of wakeboarding and snowboarding,” he says. “I also coach softball, and I’m on the board of the Almaden Valley Girls Softball League, which both of my daughters play in. I’m even on a local softball team that plays on Thursday nights, which is something I look forward to every week.”

Later in life, Tyson hopes to spend more time doing the things he currently enjoys. “I think my wife and I will retire somewhere relaxing and just hang out,” he muses. “Maybe we’ll travel a bit, see some new places. I’d actually like to travel all over the world and snowboard—that would be a dream come true.”

Ask Me Anything!

Q: What was your first car?
A: A 1969 Ford Mustang. It sounds fancy, but it was really beat up and broke down soon after I got it. I wish I’d known then that I was going to be working in this industryI would’ve held on to it!

Q: If you could drive any car, what would it be?
A: A Tesla Roadster.

Q: What’s your favorite movie?
A: It’s a tie between Caddyshack and The Sandlot.

Q: What was your favorite Halloween costume as a child?
A: I was a “poor man’s pirate” one year—I basically used whatever I could find around the house to assemble my costume.

Q: Have you ever met a celebrity?
A: I met Bob Barker when I was a contestant on The Price Is Right. I actually won a car on the show—a Chevy Cobalt.

Q: What’s your favorite season and why?
A: Winter, because I have the opportunity to go snowboarding.

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Expert articles
  • Choosing a Repair Shop for an Insurance Claim

    SAN JOSE — In the event of an auto accident insurance claim, your provider will likely recommend using a shop that’s part of its direct repair network. What you may not realize, however, is that you have the right to take your vehicle to any shop you choose.

    When you file an insurance claim, your provider will typically send you to a direct repair shop, which will perform an initial inspection, take photographs and forward the appraisal to the provider. At this point, it’s no longer mandatory for you to leave your vehicle at that facility. Like many drivers, you may have a shop that services your car regularly, or a particular mechanic you’re more comfortable with or who will give you a better deal for a quality repair. In any case, it’s within your legal rights to take your vehicle to any shop you want.

    One benefit of using an insurance company’s preferred shop is that the direct line of communication between the shop and your provider may result in a speedier repair. Insurance-related issues are the most common cause of delays, so you should definitely keep that in mind. Also, be sure to choose a shop that will give you a lifetime guarantee on the repairs and paint work, as is standard at all reputable shops.

    Whatever the case, don’t be misled by your insurance company and end up at a shop you aren’t comfortable with—make the choice yourself.

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Expert video tip
  • Video: Your Right To Select A Repair Facility

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: After an accident, it is simple to go with a shop that is recommended by your insurance company, but what if you have someone else in mind? Today we’re in San Jose with Diamond Certified Expert Contributor Tyson Jasso of Blossom Valley Collision to learn what your rights when it comes to choosing a shop.

    Expert Contributor, Tyson Jasso: Did you know you have the right to take your vehicle to the shop of your choice? If you ever have an accident, your insurance company will set you up most likely to go to a shop on their direct repair program that will do the initial inspection, take photographs and forward the appraisal to the insurance company.

    At that point, it is not mandatory for you to leave your vehicle to repair at that facility, but again you have the right to go to a shop of your choice. Someone you are more comfortable with, someone you have worked with in the past or someone that is going to give you a better deal for a good quality repair.

    Remember, you want to make sure you go to a shop that gives you a lifetime guarantee on the repairs and the paint work as all reputable shops do, but again, remember you have the choice to decide on the repair facility. So, do not be misled and go to a shop you are uncomfortable with. Make the choice yourself.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Blossom Valley Collision WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Blossom Valley Collision
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 321 VERIFIED CUSTOMERS i
Blossom Valley Collision : Average 9.2 out of 10 based on 321 unique customer surveys of customer satisfaction.

Romero C.

VERIFIED Blossom Valley Collision CUSTOMER

1 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

When you go into Blossom Valley Collision, they make you feel right at home. They're efficient and they accommodate you to make sure all of your questions and concerns are answered. They're very prompt of everything they do. Everything was handled professionally, and beyond my expectations.

It seems like my car was fixed overnight. They accommodated me as far as having a vehicle right away, they dealt with all of the paperwork, answered all of my questions, and made me feel at ease and in good hands. They've done an excellent job with my vehicle. I recommend them to people. I was blown away by how efficient and friendly they are and by the turnaround time.

Rebecca S.

VERIFIED Blossom Valley Collision CUSTOMER

2 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very attentive and they really care about giving good service. They're very informative and they answer all of your questions.

I love the work that they did and the next thing that I liked was the timely manner in which they did it. It was ready very promptly and the work was really high quality. They're really wonderful people.

Richard B.

VERIFIED Blossom Valley Collision CUSTOMER

3 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fair and timely. They did good quality work and they worked well with the insurance company.

They are a good location for me and they did prompt work at the stated price.

Maria S.

VERIFIED Blossom Valley Collision CUSTOMER

4 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast, and they were very friendly.

They did a good job, and I didn't have to look for another place to go.

Audrey S.

VERIFIED Blossom Valley Collision CUSTOMER

5 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a pretty good job.

They did everything pretty quickly.

Ryan R.

VERIFIED Blossom Valley Collision CUSTOMER

6 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Their customer service, and they do quality work.

Linda M.

VERIFIED Blossom Valley Collision CUSTOMER

7 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

I just think that they're very helpful.

They listened to my requests.

Daniel J.

VERIFIED Blossom Valley Collision CUSTOMER

8 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

High quality and good communication

Their quality, if they didn't do quality work, we wouldn't go to them. We're very pleased.

Jack H.

VERIFIED Blossom Valley Collision CUSTOMER

9 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did wonderful repairs, they were very polite, they were very clear about their scheduling, and I was just 100% satisfied.

They clearly explained to me what I could expect.

Frank L.

VERIFIED Blossom Valley Collision CUSTOMER

10 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their customer service is totally excellent. They keep you up to date with what's happening to your car as time progresses, and they give you an accurate finish date. They're very good, and you really feel you're important there.

Just the simplicity of the transaction, everything is as they say, very well done. They're such a contrast to other companies when it comes to customer service and communication.

Samantha M.

VERIFIED Blossom Valley Collision CUSTOMER

11 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were definitely courteous, quick, and efficient. They stayed on top of it, so that was really helpful.

It was just really quick and easy. We walked in, showed them the paperwork for the car, and they took it in.

Carlos V.

VERIFIED Blossom Valley Collision CUSTOMER

12 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very inviting, especially considering that it's a situation you don't particularly want to be in. They make you feel welcome and it's an easygoing process.

Their service and how helpful they were, they treated me well and they took care of my car.

Denise B.

VERIFIED Blossom Valley Collision CUSTOMER

13 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they're very thorough.

I like that they remember who you are when you walk in the door. I have used them several times.

Desiderio R.

VERIFIED Blossom Valley Collision CUSTOMER

14 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people that they will take care of you.

I liked that they got the work done and had my car ready on time.

Gabriel G.

VERIFIED Blossom Valley Collision CUSTOMER

15 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do really good work. They made it easy for me, from the rental car process all the way to picking up my vehicle.

It was easy from beginning to end, and I felt comfortable with the people there.

Joseph B.

VERIFIED Blossom Valley Collision CUSTOMER

16 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

After having a rough situation with an accident, they turned things around and dealt with all of the insurance. They do a great job covering all of the bases and they put you at ease. When you pick up the car it's just as good if not better than when you bought it. The people are very knowledgeable and respectful, and the customer service is off the charts.

The quality of the repair and the service at the front office, they're outstanding, first class.

Joseph G.

VERIFIED Blossom Valley Collision CUSTOMER

17 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job.

They're very polite and very courteous.

Barbara O.

VERIFIED Blossom Valley Collision CUSTOMER

18 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were courteous and helpful. They got a rental car over for me. They finished the work when they said they were going to, in a timely fashion.

The overall service, I was pretty satisfied.

Larry S.

VERIFIED Blossom Valley Collision CUSTOMER

19 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable and really good at what they do.

They were pretty prompt and they took care of my needs. They were very good.

Margaret B.

VERIFIED Blossom Valley Collision CUSTOMER

20 of 321

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good quality work.

They work with you and they make sure that you're satisfied.

Read All 321 Survey Responses at Ratings View