Q: Can I choose any auto body shop?
A: Yes. By law, you have the right to have your vehicle repaired at any licensed auto body shop. Although your insurance company may recommend a body shop, the choice is yours, not the insurance company’s.
Q: Can you work with my insurance company?
A: Yes. We work with all insurance companies and are a “preferred shop” with AAA, GEICO, State Farm, Mercury, Liberty Mutual, Farmers, Progressive, Allstate, and others. We know their adjusters and processes, and we’ll be your advocate during the repair process.
Q: Do you provide towing service?
Q: Do I need to have insurance to bring my car to Blossom Valley Collision?
A: No. You can pay for the repairs yourself.
Q: How soon will repairs start?
A: We order parts and start repairs as soon as you sign the repair order.
Q: How long will a free estimate take?
A: It takes us about 10 minutes to issue a free auto body repair estimate.
Q: Can you take me home or to my office after I drop off my car?
A: Yes, we have a free shuttle that operates within a five-mile radius of our San Jose location.
Q: How long will my repairs take?
A: That depends on the extent and nature of the damage, but four to five days is typical. We’ll give you an approximate time frame along with your estimate. We’ll work hard to repair your car’s body correctly and as soon as possible, and you’ll be notified every Tuesday and Thursday of your car’s progress. Hidden damage is occasionally discovered once the repair process begins, and you’ll be contacted immediately if such a discovery will lengthen the process.
Q: Will my car be just like it was before the accident? Will the paint match?
A: Yes, we’ll repair your car to factory specifications. The paint will be matched to the factory formula.
Q: Do you guarantee your work?
A: Yes, all work comes with a written, lifetime guarantee, regardless of the technicalities of your insurance policy. This guarantee is good for as long as you own your car.
Q: What if I get estimates from two different shops that differ in price?
A: Different estimates are common. Just make sure both the lower and higher estimates detail all the work the companies intend to do. If an estimate doesn’t have enough details to satisfy you, ask the estimator to explain how they calculated the total estimated cost.
Q: Do I have to pay anything when I leave my car with you?
A: No, all payments are processed after the job is complete.
Q: Who pays for my rental car?
A: Often, it’s the insurance company that pays for your rental car, but it depends on what options you selected when you purchased your policy. We have relationships with several San Jose-area rental car companies, including Enterprise and Hertz, and in most cases we can arrange to have a rental car pick you up. There’s usually a daily cap on rental car expenses paid by your insurance policy, so we recommend you check your policy before renting a car.
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