Diamond Certified Company Report

Bay Area Deck

Diamond Certified Company Report

Bay Area Deck

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 49 VERIFIED CUSTOMERS i

Jack H.

VERIFIED Bay Area Deck CUSTOMER

1 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very, very good. They do exactly what they say they are going to do. They work carefully with you to craft a solution that is durable, professional, and legal.

The people were great. The workers and the owner were just extremely friendly, candid, helpful, and considerate.

Richard L.

VERIFIED Bay Area Deck CUSTOMER

2 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work at an affordable price.

I think we had them redo the deck. They did an excellent job. It was engineered very well, and the price was an attractive price. We obtained a number of bids. It's hard to say exactly what we liked best. The guys were great guys to have around, and they became sort of friends while they were working here. They were very considerate, and they did a good job. It was a good combination of excellent design, craftsmanship, good pricing, and pleasant attitudes. They also responded well to questions and things like that. They were great on all accounts.

Maureen C.

VERIFIED Bay Area Deck CUSTOMER

3 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

My expectations were met, and they did everything they said they would do. Beyond their technical capabilities, there was also creativity and aesthetics that were a positive part of the experience.

I think that everything happened according to plan. There were no cost overruns, the work was done on time, it exceeded my expectations in terms of quality, and he cleaned up really nicely afterwards.

Read All 49 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

John Grivas, Owner

Bay Area Deck builds new decks, providing the architectural and engineering drawings. The company offers simple design ideas and can show its clients other finished deck projects in their areas. Bay Area Deck has experience with all decking materials and many railing designs. Previous deck designs have included three-story max, rooftop, hot tub and balcony. The company can also provide bids on other carpentry-related projects such as door and window installations, foundation retrofitting projects, and general residential interior framing and remodeling.

Owner John Grivas believes workmanship and customer service have been his driving forces. “Superior, creative problem-solving is a must, as is paying close attention to details,” he says. “Keeping our customers informed about possible options can vastly improve the final look of their projects. Through our creativity and experience, we try to create something truly one-of-a-kind.”

Bay Area Deck communicates clearly with its clients throughout every step of their projects, which Mr. Grivas says is important for establishing trust. “Communication is very important to me because it lets my customers know how dedicated I am to their projects. I’m transparent about my work on every level, and I’m always honest with my clients so they know exactly what to expect.” 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Bay Area Deck

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County
Berkeley
Emeryville
Oakland
San Leandro
Orinda

SERVICES PERFORMED

Wood Decks
Large Deck Repair
Patios
Arbors & Fences
Pergolas & Porches
Doors & Windows
Retaining Walls
Carpentry-Related Work
Foundation Retrofitting

BRANDS Supported
  • TimberTech

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Bay Area Deck

Company Profile

Bay Area Deck builds new decks, providing the architectural and engineering drawings. The company offers simple design ideas and can show its clients other finished deck projects in their areas. Bay Area Deck has experience with all decking materials and many railing designs. Previous deck designs have included three-story max, rooftop, hot tub and balcony. The company can also provide bids on other carpentry-related projects such as door and window installations, foundation retrofitting projects, and general residential interior framing and remodeling.

Owner John Grivas believes workmanship and customer service have been his driving forces. “Superior, creative problem-solving is a must, as is paying close attention to details,” he says. “Keeping our customers informed about possible options can vastly improve the final look of their projects. Through our creativity and experience, we try to create something truly one-of-a-kind.”

Bay Area Deck communicates clearly with its clients throughout every step of their projects, which Mr. Grivas says is important for establishing trust. “Communication is very important to me because it lets my customers know how dedicated I am to their projects. I’m transparent about my work on every level, and I’m always honest with my clients so they know exactly what to expect.” 

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Company Philosophy

"Excellent workmanship and customer service are number one. A good working relationship is based on mutual trust. By being prepared and thinking ahead, we can avoid unnecessary problems and make the job run smoother."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for deck and patio contractors that have earned the prestigious Diamond Certified award. For Bay Area Deck, the key to achieving and maintaining high levels of customer satisfaction is simple: make itself readily available to its clients and work closely with them to fulfill their needs. “Whether it’s a concern that comes up during the process or a problem that arises with a past job, I’ll do what it takes to make it right,” affirms owner John Grivas. “My customers know I’ll be there whenever they need me.”

Bay Area Deck has been building and repairing wood decks and installing retaining walls, porches, fences, gates, arbors, pergolas, trellises, and other outdoor structures for customers in Walnut Creek, Orinda, Berkeley, Oakland, El Cerrito, San Leandro, and San Francisco since 1999. The company works with all types of wood (redwood, cedar, Ipe, composite and more), and it’s also qualified to take on carpentry-related projects like window and door installations, foundation retrofits, and interior framing and remodeling.

Unlike less experienced deck and patio contractors that include extra costs after work is already underway, Bay Area Deck takes a straightforward approach to pricing so its customers know exactly what to expect. “Not only do I stick to my prices, I also provide my customers with copies of receipts so they can see what they’re paying for,” says Mr. Grivas. “They really appreciate this emphasis on financial transparency.”

Another distinguishing attribute of Bay Area Deck is its ability to guide its clients through every step of the deck and patio process. “I give my customers a full range of options so they can find exactly what they’re looking for,” says Mr. Grivas. “I’m also happy to offer advice on selecting products, as well as creative input regarding design.”

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Industry Info

If you’re thinking about installing a new deck on your property, consider the benefits of composite decking. When it comes to installing a deck, some homeowners aren’t sure whether to use a natural product like redwood or a composite wood product. First introduced into the decking market in the early 1990s, composite wood is a man-made material that’s designed to look and feel similar to wood while offering superior durability and eliminating the need for ongoing maintenance like refinishing.

According to John Grivas, owner of Bay Area Deck in Berkeley, two decades of innovation have culminated in composite decking materials that are better than ever. “The quality of composite decking has come a long way from when it first came out,” he affirms. “It has improved in two aspects in particular: composition and aesthetics. Most modern composite decking is made entirely of PVC, which means it’s more durable and less susceptible to fading. Ironically, today’s composite materials also look more like natural products even though there’s less wood in them.”

Mr. Grivas says the composition of composite wood products also makes them good options for environmentally-conscious consumers. “A lot of composite decking manufacturers are using recycled plastic and similar materials to make their products, so it’s more sustainable than you might think.”

According to Mr. Grivas, the improved state of composite wood means better performance and manufacturer warranties. “With composite decking, most manufacturers provide warranties of 20 to 25 years, depending on the brand,” he says. “With this kind of assurance, you’re pretty much guaranteed to get a good return on your investment.”

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Frequently Asked Questions

Q: How much will it cost to complete my project?

A: That depends on a lot of factors, so I’ll need to come to your house and get some detailed information so I can put together an accurate proposal.

Q: Do you handle the permit process?

A: Yes, I’ll obtain all the necessary permits so you don’t have to deal with the building department.

Q: Can you turn my old deck into firewood?

A: Absolutely. I’ll cut up the deck and stack the pieces wherever you want them.

Q: Do you do interior work?

A: Yes, in addition to exterior wood features, I do general remodeling, framing, and window and door replacement.

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SELECTED PHOTOS FROM Bay Area Deck

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM John Grivas

Expert CONTRIBUTOR PROFILE
  • John Grivas is a longtime veteran of the building industry and owner of Bay Area Deck, a Diamond Certified company. He can be reached at (510) 996-5813 or by email.

John Grivas: All Hands-On Deck

By James Florence, Diamond Certified Program Reporter

BERKELEY — For John Grivas, an interest in photography served as an unlikely catalyst for his career as a deck contractor. “I began studying photography in high school, and through that I got into building sets for photo shoots,” he explains. “While I appreciated the art of photography, I found that I enjoyed the hands-on work involved in set building even more.”

Later, following a five-year stint doing repair and renovation work for a property management company, John returned to photography for a time before ultimately establishing himself in the residential deck building trade. “I started working in a San Francisco photography studio, building things like light boxes and pulley systems,” he says. “Eventually, I got my contractor’s license and switched to doing residential work, where the market was a bit more lucrative.”

Today, as owner of Bay Area Deck, John says his favorite part of his job is the simple satisfaction he gets from achieving quality results. “I enjoy giving my customers exactly what they’ve envisioned for their decks. My guys and I go the extra mile to make sure the end product is what they hoped for and more.”

A lifetime resident of the Bay Area, John lives in Berkeley, where he expresses his appreciation for both its meteorological and political climates. “Besides the amazing weather, most of the people who live in Berkeley are pretty liberal and open-minded, which is how I tend to be in my own thinking,” he says. “Plus, we have a lot of great restaurants.”

Outside of work, John stays busy with hobbies that range from computer design to surfing. “I do a lot of computer graphics, primarily ‘motion drawings,’ which are 3-D animations of architectural drawings,” he explains. “I post them on YouTube sometimes, and I enjoy interacting with other designers via online forums. I also like to surf in Santa Cruz when I get a chance, as well as snowboard during the winter.”

In his professional career, John believes it’s important to treat every customer with respect, even if they don’t reciprocate the courtesy. “Once in a while I get a customer who’s really hard to please,” he says. “Rather than repay that negative energy, I always counter with a positive response because I know a knee-jerk reaction will lead to a bad situation. In many cases, I find I’m able to turn what might have been a negative experience into a positive one.”

When asked the first thing he’d do if he were to retire tomorrow, John says he’d buy a house. “I’ve lived in apartments and condos most of my life, so I’d like to find a nice place I could really call home—maybe near a beach so I could spend more time surfing.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: What’s your favorite style of music?
A: Classic rock. One of my favorite groups from that era is The Police.

Q: Do you play any musical instruments?
A: I play the drums.

Q: What’s your favorite local restaurant?
A: Mint Leaf in Berkeley.

Q: If you could talk to anyone living or dead, who would you choose?
A: Abraham Lincoln. I’m a big fan of his—they don’t make guys like that anymore.

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Expert articles
  • Refurbishing Your Deck

    BERKELEY — If you’ve noticed your exterior deck looking a little dilapidated, your first thought may be to replace it. In many cases, however, a deck that looks to be in poor condition can actually be refurbished, repaired and/or remodeled. While some contractors will agree to replace a deck regardless of whether it’s warranted, a good contractor will offer the option of refurbishing your existing deck to save you the expense of a full replacement.

    Getting your old deck refurbished doesn’t mean it has to look refurbished; rather, a skilled contractor can utilize numerous measures to bring your deck back to like-new condition. For example, simple steps like refinishing and resealing can instill new life into old deck boards. Another economic alternative is to replace only the most dilapidated boards and leave those that are still in good condition. Also, a contractor can give your existing deck a new look by adding a modern style of railing.

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Expert video tip
  • Video: An Alternative to Deck Replacement

    Complete Video Transcription:

    BERKELEY — Host, Sarah Rutan: If you’re thinking about replacing your wood deck, it’s worthwhile to consider a more cost-effective option. Today we’re in Berkeley with Diamond Certified Expert Contributor John Grivas of Bay Area Deck to learn more.

    Diamond Certified Expert Contributor, John Grivas: A lot of times I get calls from customers that say they need a new deck. So, I go out and look at their deck. And, I tell them, you don’t – you might not necessarily need a new deck. You could do a deck repair or remodel. And, it wouldn’t necessarily have to look like a Band-Aid. It actually could look like a brand new deck.

    You could use a new deck design, a more modern deck railing design. You could change out a lot of the deck boards, the facial boards. We’ve done it many times. And, this is something that a good contractor would offer you, as far as creative options for you to make your deck look, you know, the way you want it to.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

     

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Bay Area Deck WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Bay Area Deck
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 49 VERIFIED CUSTOMERS i
Bay Area Deck : Average 9.0 out of 10 based on 49 unique customer surveys of customer satisfaction.

Jack H.

VERIFIED Bay Area Deck CUSTOMER

1 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very, very good. They do exactly what they say they are going to do. They work carefully with you to craft a solution that is durable, professional, and legal.

The people were great. The workers and the owner were just extremely friendly, candid, helpful, and considerate.

Richard L.

VERIFIED Bay Area Deck CUSTOMER

2 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work at an affordable price.

I think we had them redo the deck. They did an excellent job. It was engineered very well, and the price was an attractive price. We obtained a number of bids. It's hard to say exactly what we liked best. The guys were great guys to have around, and they became sort of friends while they were working here. They were very considerate, and they did a good job. It was a good combination of excellent design, craftsmanship, good pricing, and pleasant attitudes. They also responded well to questions and things like that. They were great on all accounts.

Maureen C.

VERIFIED Bay Area Deck CUSTOMER

3 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

My expectations were met, and they did everything they said they would do. Beyond their technical capabilities, there was also creativity and aesthetics that were a positive part of the experience.

I think that everything happened according to plan. There were no cost overruns, the work was done on time, it exceeded my expectations in terms of quality, and he cleaned up really nicely afterwards.

Art L.

VERIFIED Bay Area Deck CUSTOMER

4 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, show up for work every day, and do very nice work.

I like their honesty, the quality of their work, and that they show up for work every day they're supposed to.

Beverly S.

VERIFIED Bay Area Deck CUSTOMER

5 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very thorough and on time. He always showed up when he said he would, and he was meticulous. When a problem arose, he took care of it immediately.

They did a good job at a fair price.

Gina R.

VERIFIED Bay Area Deck CUSTOMER

6 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

I felt they really worked with me, took my ideas into consideration, and made any changes I needed. They're very honest and really upstanding people.

I liked the great people working for the company.

Grant P.

VERIFIED Bay Area Deck CUSTOMER

7 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say he's a very good contractor.

He was on schedule, on budget, and I found no fault with the workmanship at all. I would say if you're looking to hire someone, he's top-notch.

Jack R.

VERIFIED Bay Area Deck CUSTOMER

8 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

John really knows what he's doing. He has a lot of experience, and I would recommend him.

John shows up on time and gets the job done.

Jennifer L.

VERIFIED Bay Area Deck CUSTOMER

9 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were honest, reasonable, and timely.

They did good work, and they were easy to communicate with.

Joy B.

VERIFIED Bay Area Deck CUSTOMER

10 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are creative, hardworking, and easy to work with.

When we first started working with them, they responded very quickly. When I called other contractors, they told me they wouldn't be able to start work for a month. John was able to come out within three days. It was great.

Karena F.

VERIFIED Bay Area Deck CUSTOMER

11 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

John's work is really meticulous. He's not intrusive, he explains things well, and he does good work.

The work was very precise and very well done.

Mac H.

VERIFIED Bay Area Deck CUSTOMER

12 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was an easy process, and the team was easy to work with. What was most important for me was that they were great communicators.

The deck work that they did looks good and is good quality. It was a good experience overall. If I needed deck work done, I wouldn't hesitate to call Bay Area Deck.

Michael R.

VERIFIED Bay Area Deck CUSTOMER

13 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

Flexible, personable, and excellent work ethic

I would say that the quality of the craftsmanship met my expectations.

Randy B.

VERIFIED Bay Area Deck CUSTOMER

14 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

John is extremely honest, always gives good pricing, and provides high-quality work.

I like that I got a price from them that was more than competitive. They finished the work on time and for exactly the price that was quoted.

Richard H.

VERIFIED Bay Area Deck CUSTOMER

15 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can depend on them to do a good job and to get it done in a timely manner.

They did what they said they were going to do, completed the work, and it looked good.

Susan F.

VERIFIED Bay Area Deck CUSTOMER

16 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a quality job.

John was very helpful, and he gave good suggestions. I felt very confident in the planning and that I was getting good information about decisions that were being made.

Todd W.

VERIFIED Bay Area Deck CUSTOMER

17 of 49

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have really good attention to detail and good communication.

The quality of the work, everything is really solid and built well. We haven't had any problems.

Kevin S.

VERIFIED Bay Area Deck CUSTOMER

18 of 49

Quality 9
9 10
Loyalty Yes
CRITIQUE

I think John provides very personal and customized service. He is able to look at a job, not as an isolated event. He has to go out and get a feel for the land and for the structures intended use. He doesn't provide you with cookie-cutter work.

Attention to detail, John's a hardworking guy.

Camille P.

VERIFIED Bay Area Deck CUSTOMER

19 of 49

Quality 9
9 10
Loyalty Yes
CRITIQUE

I thought they did a very good job. I felt that the price was on the higher side, but overall, they did a good job.

They were very capable of creating a design for me, collaborating with me, and taking my ideas and making them make sense with my deck. It was a really small space that we had to work with. I was pleased with what we came up with, and I couldn't have done it without them.

Roy I.

VERIFIED Bay Area Deck CUSTOMER

20 of 49

Quality 9
9 10
Loyalty Yes
CRITIQUE

I'd recommend them.

Their thoroughness, the good quality of work for the price, and their professionalism

Read All 49 Survey Responses at Ratings View