Diamond Certified Company Report

Avid Home Theater

Diamond Certified Company Report

Avid Home Theater

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 218 VERIFIED CUSTOMERS i

Brian C.

VERIFIED Avid Home Theater CUSTOMER

1 of 218

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are at the top of their profession. Not only are they friendly, but they are on time and not pushy as far as sales. They carry the highest quality of equipment.

I like the wide selection of equipment and the quality of it.

Mary M.

VERIFIED Avid Home Theater CUSTOMER

2 of 218

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ask as many questions as you can upfront.

They seem to be able to do everything regarding home electronics.

Kevin G.

VERIFIED Avid Home Theater CUSTOMER

3 of 218

Quality 10
10 10
Loyalty Yes
CRITIQUE

They knew what they were doing. They were knowledgeable, nice, easy to work with, and transparent about cost, just a real pleasure to work with.

Everything works.

Read All 218 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Avid Home Theater provides sales and installation of audio/video and automation systems for residential and commercial clients throughout Northern California. The company is a major supplier of several leading electronics brands, including Control4, Sony, Samsung, Sonos, JVC and Yamaha.

President Micah Brown has been working in the audio/video industry in various capacities since the early 1990s. “I began as a hobbyist, designing and building home stereo speaker systems for competition, eventually moving into professional sound and, finally, custom installation,” he remembers. “In 2005, I started Avid Home Theater to bring my experience and knowledge to the audio/video and automation world.”

In order to stay at the forefront of technology, Avid Home Theater’s installation technicians attend regular training seminars on the latest industry products, methods and trends. “We’re passionate about our craft and truly enjoy what we do, so gaining the required knowledge to stay at the cutting edge is something we pride ourselves on,” says Mr. Brown.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Avid Home Theater

Locations

Northern California

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SERVICES PERFORMED

Audio
Video
Automation
Home Theater
Audio/Visual
Residential and Commercial

BRANDS Supported
  • Bowers & Wilkins

  • Control4 Home Automation Systems

  • Martin Logan

  • Sonos

  • Yamaha

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Avid Home Theater

Avid Home Theater installed a smart home automation system in this house in Alamo.

Company Profile

Avid Home Theater provides sales and installation of audio/video and automation systems for residential and commercial clients throughout Northern California. The company is a major supplier of several leading electronics brands, including Control4, Sony, Samsung, Sonos, JVC and Yamaha.

President Micah Brown has been working in the audio/video industry in various capacities since the early 1990s. “I began as a hobbyist, designing and building home stereo speaker systems for competition, eventually moving into professional sound and, finally, custom installation,” he remembers. “In 2005, I started Avid Home Theater to bring my experience and knowledge to the audio/video and automation world.”

In order to stay at the forefront of technology, Avid Home Theater’s installation technicians attend regular training seminars on the latest industry products, methods and trends. “We’re passionate about our craft and truly enjoy what we do, so gaining the required knowledge to stay at the cutting edge is something we pride ourselves on,” says Mr. Brown.

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Company Philosophy

“We’re in a complicated industry, so one of our main goals is to always be truthful with our customers about what they’ll experience and how they’ll interact with their systems after they’ve been installed. We take pride in the level of support and accessibility we offer—a customer can reach us any time after their project has been completed and we’ll be immediately responsive to their needs.”

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Comparative Summary

Home theater companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Avid Home Theater sets itself apart by developing long-term relationships with its clients and helping them find easier, more convenient ways to live. “The home entertainment and automation field is new and evolving,” explains owner Micah Brown. “Equipment is constantly being upgraded, but customers need more than just components and features–they need a service company that’s there whenever there’s an issue, from outdated software to remote control problems. We take care of everything for our clients.”

Avid Home Theater has been installing all types of audio/video systems for residential and commercial clients through¬out Northern California since 2005. In addition to home theater systems, the company designs, sells, installs and maintains security and automation systems for both homes and businesses. Its systems can control everything from audio/visual components to lights and heating/ventilation settings.

Unlike home theater companies that emphasize workload volume over customer satisfaction, Avid Home Theater considers managing customer expectations a huge part of its business. “What we offer most of all is honesty,” says Mr. Brown. “A lot of our competitors tend to oversell their products. In this business, no product is perfect. We understand that, so we offer realistic expectations and make sure our customers know we’re available if they have problems with their systems.”

The final component to Avid Home Theater’s success in achieving customer satisfaction is its installation technicians, all of whom attend regular training seminars on the latest industry products, methods and trends. “We have extremely high standards when it comes to hiring technicians,” says Mr. Brown. “We strive to find people who share our values and understand customer service. We’re constantly getting positive feedback from customers who tell us how much they enjoy working with our employees.”

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Industry Info

Don’t let an oddly shaped room diminish the power of your home theater system. When audio engineers invented surround sound, they envisioned the speakers being positioned perfectly in a rectangular room. But the reality is, not everyone has the ideal room for a home theater system—tricky layouts, L-shaped rooms and open floor plans can cause audio and visual problems that interrupt the movie/TV watching experience. If you have an oddly shaped room but want to get the most out of your home theater system, consider the following tips:

• Whenever possible, make sure your listening position is somewhere in the middle of the room, away from the back wall. This will improve the front soundstage (the part of the speaker system that’s arranged around your TV) and help the surround speakers work better.
• Position the main speakers so they fire into the length of the room, rather than the width.
• If you want the best surround effects, place your surround speakers on floor stands. They should be at roughly equal distances from your listening position.
• If stands aren’t an option, you can also wall-mount your surround speakers. You can even mount them to a joist in the ceiling if you have a ceiling-mount bracket, though the speakers might not sound ideal when placed that high.
• Placing your subwoofer near a wall will generally result in more bass, and placement near a corner (where three room boundaries come together) will get you even more. Keep in mind that even though the bass increases as you place the subwoofer near a wall or corner, the quality of bass may be slightly “boomier” and less controlled. Aim for a spot where you get a compromise between quality and quantity of bass.
• If you have to place your rear speakers at different distances from your listening position because of a door or window, you can use the speaker levels in your receiver to help compensate for that difference. You can also rely on your receiver’s auto-calibration to handle that for you. It’ll work best if the difference in distance is five feet or less.
• Place your front left and right speakers equidistant from your listening position (or within a few inches of that) whenever possible. You’ll notice more subtle differences in volume and timing in the front soundstage than you will in the back.

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Frequently Asked Questions

Q: What home theater brand is the best?

A: There’s no single best brand in this business. There are a lot of quality manufacturers, but what’s most important is how the components work together in a single system. We’ll recommend brands based on what you want the system to achieve. In some cases we may recommend Sony, but in others we may recommend Samsung.

Q: Can you help me choose the right theater system for my needs?

A: Yes. With our guidance, you’ll be able to select the most appropriate components for maximum system performance and capability. We consider your needs, objectives and budget to provide you with the best options.

Q: Do you offer any warranties?

A: We offer a 1-year manufacturer’s warranty on most of the systems we install. We also offer a 30-day advance replacement service. If any component fails within the first 30 days, which is when failure is most likely to occur, we’ll automatically swap it out.

Q: What kind of system testing do you do?

A: When we complete an installation, we run a rigorous series of checks to ensure everything is working correctly. This is the most important step, because it allows us to double check our work to ensure we haven’t made a mistake.

Q: Do you train your customers on how to use their systems?

A: Absolutely. That’s a big part of what we do. However, our experience allows us to design intuitive interfaces that don’t require a lot of training. Often, our customers can figure it out all on their own. The systems are very complex, but the controls are simple.

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SELECTED PHOTOS FROM Avid Home Theater

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Avid Home Theater WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Avid Home Theater
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 218 VERIFIED CUSTOMERS i

Brian C.

VERIFIED Avid Home Theater CUSTOMER

1 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

They are at the top of their profession. Not only are they friendly, but they are on time and not pushy as far as sales. They carry the highest quality of equipment.

I like the wide selection of equipment and the quality of it.

Mary M.

VERIFIED Avid Home Theater CUSTOMER

2 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

Ask as many questions as you can upfront.

They seem to be able to do everything regarding home electronics.

Kevin G.

VERIFIED Avid Home Theater CUSTOMER

3 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

They knew what they were doing. They were knowledgeable, nice, easy to work with, and transparent about cost, just a real pleasure to work with.

Everything works.

Sidney F.

VERIFIED Avid Home Theater CUSTOMER

4 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

Very professional and well-organized

They did a complete job and finished everything up just right.

Jen H.

VERIFIED Avid Home Theater CUSTOMER

5 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

It was a positive experience.

They mounted our TV on the wall and we were very happy.

Dennis J.

VERIFIED Avid Home Theater CUSTOMER

6 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

They are very experienced in what they do.

The overall experience

Aaron B.

VERIFIED Avid Home Theater CUSTOMER

7 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

They give personal service and good follow-up. It was a good experience.

Overall good experience

Paul N.

VERIFIED Avid Home Theater CUSTOMER

8 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

The person that helped me was terrific and solved my problem.

They were nice, prompt, clean, and knew what they were doing.

James P.

VERIFIED Avid Home Theater CUSTOMER

9 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

They are the best company that I've worked with for this. They are very responsive.

The guy I worked with, Mike, was always very responsive. He is the greatest guy and always gets back to me. The technicians were great and knew what they were doing.

Jeff G.

VERIFIED Avid Home Theater CUSTOMER

10 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them. They were friendly and knew what they were doing.

Good guys in general

Jeffrey W.

VERIFIED Avid Home Theater CUSTOMER

11 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

They are the real deal.

They have a sales manager, Michael Rowell, who is extremely generous and patient with his time. He always made me feel like I was his only customer.

Kimberly H.

VERIFIED Avid Home Theater CUSTOMER

12 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

They were very personable and listened to my needs. They helped me choose components that satisfied my needs and wants.

They are very personable and lovely people to work with.

Jim H.

VERIFIED Avid Home Theater CUSTOMER

13 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

They have great customer service and really know their products.

Their customer service, they are responsive, answer questions in a timely fashion, and are very thorough.

Jerry S.

VERIFIED Avid Home Theater CUSTOMER

14 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

Very knowledgeable and good to work with

I have worked with 2 different technicians and they were both wildly knowledgeable and really good. They are much better than other companies that I have worked with in the past.

Elijah H.

VERIFIED Avid Home Theater CUSTOMER

15 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

Very knowledgeable about their space, responsive customer service, and high quality products

Their responsiveness

Maureen A.

VERIFIED Avid Home Theater CUSTOMER

16 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

Well, my husband dealt with them for the most part. He is really into all of these audio systems, and he really loves working with Micah. I think he likes the small talk they have with all the different things. We are happy with their work.

They are really friendly when in the house.

Brent B.

VERIFIED Avid Home Theater CUSTOMER

17 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

They have been very good for us. Micah is our go-to guy for in-home sound stuff that we might need assistance with or have ideas about. We are always looking to upgrade.

They are very informative. I've learned a lot from them.

Rich B.

VERIFIED Avid Home Theater CUSTOMER

18 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

Micah and the AV crew are an amazing group of people. They have a top-of-the-line showroom that I would recommend people go to and talk to them about your wants and ideas. They will know what you need to do.

They are very open to share ideas and plans. When it comes to getting things done, they will be there.

Basil B.

VERIFIED Avid Home Theater CUSTOMER

19 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

I have taken a few friends into their showroom. They have an amazing sound room and other great demos and visual set-ups. It's such a nice store. As far as the work they have done for us, I can't speak more highly of them and their craftsmanship.

I trusted their judgment on what improvements we needed.

William B.

VERIFIED Avid Home Theater CUSTOMER

20 of 218

Quality 10
10
Loyalty Yes
CRITIQUE

They are a very thorough team of professionals. They all have a huge amount of knowledge.

They were thorough.

Read All 218 Survey Responses at Ratings View

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