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Diamond Certified Company Report

Anita’s Housekeeping Referral Agency

Diamond Certified Company Report

Anita’s Housekeeping Referral Agency

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 50 VERIFIED CUSTOMERS i

Krista H.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

1 of 50

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are really good.

They make sure to be consistent and listen to any special requests.

Dominique O.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

2 of 50

Quality 8
8 10
Loyalty Yes
CRITIQUE

Nothing, they are average.

They come quickly.

Chris J.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

3 of 50

Quality 9
9 10
Loyalty Yes
CRITIQUE

They do a good job, very good housekeepers, and they do a lot more than surface dust.

They pay attention to details. They move things and furniture when cleaning.

Read All 50 Survey Responses at Ratings View
Diamond certified company PROFILE

Anita’s Housekeeping Referral Agency helps residential clients in Santa Cruz, Santa Clara and Monterey Counties find cleaning professionals for a wide variety of housekeeping chores, from general house cleaning to post-construction cleanup. The company maintains a very rigorous screening process to ensure all registered housekeepers have relevant experience and qualifications. Clients who need flexibility with scheduling also appreciate the office staff ’s responsiveness and attention to detail.

David Liu, office manager for Santa Cruz County, credits much of the agency’s success to its ability to match clients with the right professionals. “The matching process can be complex because everyone has different needs and priorities, so we have to look at a number of factors including abilities, personality and preferences to make sure each housekeeper is the right fit for the job,” he says. “Our goal is to pair clients with housekeepers who help them save time and increase quality of life.”

Anita’s Housekeeping Referral Agency prioritizes responsiveness in every aspect of its operations, which David says is crucial for establishing trust with clients. “Whenever anyone calls, emails, or texts us with a question or concern, we respond right away. By keeping open lines of communication, we can avoid things falling through the cracks.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Anita’s Housekeeping Referral Agency

COMPANY CONTACT
Service AREA

Santa Cruz County

SERVICES PERFORMED

Housekeeping Referrals
Screening & Background Checks
Customized Scheduling

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Anita’s Housekeeping Referral Agency

Company Profile

Anita’s Housekeeping Referral Agency helps residential clients in Santa Cruz, Santa Clara and Monterey Counties find cleaning professionals for a wide variety of housekeeping chores, from general house cleaning to post-construction cleanup. The company maintains a very rigorous screening process to ensure all registered housekeepers have relevant experience and qualifications. Clients who need flexibility with scheduling also appreciate the office staff ’s responsiveness and attention to detail.

David Liu, office manager for Santa Cruz County, credits much of the agency’s success to its ability to match clients with the right professionals. “The matching process can be complex because everyone has different needs and priorities, so we have to look at a number of factors including abilities, personality and preferences to make sure each housekeeper is the right fit for the job,” he says. “Our goal is to pair clients with housekeepers who help them save time and increase quality of life.”

Anita’s Housekeeping Referral Agency prioritizes responsiveness in every aspect of its operations, which David says is crucial for establishing trust with clients. “Whenever anyone calls, emails, or texts us with a question or concern, we respond right away. By keeping open lines of communication, we can avoid things falling through the cracks.”

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Company Philosophy

“We understand how important trust and safety are when it comes to working with housekeeping professionals, so we take all the steps possible to ensure that every professional in our network is experienced, screened and highly rated. Our commitment to helping clients find the best professionals for their homes is our only priority.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning referral companies that have earned the prestigious Diamond Certified award. For Anita’s Housekeeping Referral Agency, keeping clients happy comes down to one key factor: open and clear communication throughout the cleaning process. “I got into this industry because I noticed there was a lack of communication between cleaners and customers and realized there was an opportunity to make a difference,” says owner David I. Liu. “By keeping our clients informed and making ourselves available to answer their questions, we’re able to ensure they have great experiences.”

Anita’s Housekeeping Referral Agency has been helping residential clients in Santa Cruz County and San Jose find cleaning professionals since 1994. The company’s services cover everything from general house cleaning to specialized work like post-construction cleanup, and its flexible scheduling system allows customers to adjust the frequency of their cleanings to meet their unique needs.

Unlike less experienced house cleaning referral companies that take a “hands off” approach to vouching for their cleaners, Anita’s Housekeeping Referral Agency utilizes a rigorous screening process to ensure all of its cleaners have the proper qualifications. “Our customers never have to question whether their cleaners have adequate training or experience,” affirms Mr. Liu. “The fact that we work with such a large range of cleaning professionals means we’re able to match our clients with the right professionals for their needs, which they really appreciate.”

Another distinguishing attribute of Anita’s Housekeeping Referral Agency is its dedication to staying local in every aspect of its operations. “We have a physical presence in each market that we serve,” explains Mr. Liu. “Every market is different, so we hire locally to make sure our cleaners understand the geography and how that impacts their work.”

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Industry Info

When it comes to hiring a cleaning professional, a referral agency can simplify the process for you.

If you’re in the market for a house cleaner, you might be surprised to see how many companies are out there. To make things more challenging, many of these companies have a hard time keeping up with demand and struggle to hire qualified employees, so you may not get the quality you’re expecting. Instead of vetting each company yourself, consider hiring a housekeeping referral agency—they’ll act as a matchmaker and find the right professional for your needs.

What to look for in a housekeeping referral agency
“In the house cleaning industry, there’s more demand than supply, so some agencies hire just about anyone to fill those jobs,” warns David Liu, owner of Anita’s Housekeeping Referral Agency in Aptos. “That’s why it’s important to make sure you’re working with a reputable company that does a great job of training and screening. You also want to make sure they’ve done background checks on the people who are coming to your home.”

Mr. Liu says it’s a good idea to find a referral company that has a local presence. “Every market is different, so hiring a company with ties to your community can help ensure the cleaners understand the geography and how that impacts their work.”

Insurance coverage is important, too. Many homeowners insurance policies cover damage or loss due to accidents during house cleaning, but because referral agencies don’t employ the cleaners they recommend, those independent contractors should carry their own liability and workers’ compensation insurance. If that’s important to you, you’ll need to ask your cleaner about their insurance coverage before work begins.

The final thing Mr. Liu recommends is finding a referral company that offers small details that make you more comfortable throughout the process, like convenient communication (email, phone or text message) and simple booking procedures. “You should also have the ability to choose the cleaner you work with,” he adds. “It’s the company’s job to match you with the right person, but you should have the final say.”

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Frequently Asked Questions

Q: How much do your services cost?
A: The price depends on how many housekeepers come to your home and how long they spend there. There’s no fixed price—the cleaners get paid for the hours they work.

Q: Can I request the same cleaner every time?
A: Yes.

Q: Are the cleaners employees of your company?
A: We’re a referral company, so the cleaners who are registered with us are not our employees. However, they have been rigorously vetted and screened.

Q: Are your cleaners trained and experienced?
A: Absolutely. We only register cleaners who are already experienced and trained, so you never have to question whether the person who’s cleaning your home is qualified.

Q: How long will it take to clean my home?
A: It depends on the size of your home and the extent of the cleaning, but we’ll give you an estimate before any work begins.

Q: What should I do before I call you?
A: The first thing you should do is walk through your home and write down your priorities. By being transparent upfront, you can make sure your cleaner is prepared to take care of your needs.

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Anita’s Housekeeping Referral Agency WEBSITE AND EXTERNAL FEED
  • Anita’s Housekeeping Referral Agency SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Anita’s Housekeeping Referral Agency
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 50 VERIFIED CUSTOMERS i

Krista H.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

1 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are really good.

They make sure to be consistent and listen to any special requests.

Ryan U.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

2 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

They do their job and show up on time.

They are friendly.

Eduardo L.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

3 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

It is a helpful brokering service and they do all the hard stuff with screening the cleaners.

Anita stayed in contact with me and followed up to see if I needed any additional services.

Justin T.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

4 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

They are good, prompt and professional.

They are organized and professional.

Kelly L.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

5 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

They are efficient and showed up on time.

They arrived as scheduled.

Andrew S.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

6 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

They are very good.

They are very confident.

Sharon M.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

7 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

Very easy to deal with and prompt

The responsiveness, and they keep you informed.

Aruna F.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

8 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

Very professional, on time and very good

Very helpful, friendly and service oriented

Hiep N.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

9 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job.

They did a good job cleaning.

Jennifer B.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

10 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

They do a very thorough job.

Everything was very clean.

Elisa R.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

11 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

They are very good, competent and helpful.

Efficient and knowledgeable

Polly T.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

12 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

They were very thorough.

Easy scheduling, and the staff was great.

Gail S.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

13 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

I loved that when she came in, they asked questions and they were very kind.

She was very serious about helping.

Stephanie F.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

14 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

They answered all my questions and provided us with great service.

Easy to get a hold of and responded fast

Celia W.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

15 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

They are reliable and they found someone that fit my specific needs.

They followed up to make sure that I received everything that I needed and wanted.

William Z.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

16 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

I really like the customer service they provided and that they showed up on time.

The customer service

Tate D.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

17 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job and always communicated with me.

I liked that they stayed in touch and followed up with me after the work was completed.

Jessica H.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

18 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

They showed up and did the job.

That they showed up

Sheri M.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

19 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

A great option for finding a housekeeper that fits your needs

They pre-screen the housekeepers and the prices are clear. They make the process of finding a qualified housekeeper easy.

Ray S.

VERIFIED Anita’s Housekeeping Referral Agency CUSTOMER

20 of 50

Quality 10
10
Loyalty Yes
CRITIQUE

They came and took care of business.

The cleaner was great. My granny unit was really messed up and they did the job with no complaints.

Read All 50 Survey Responses at Ratings View

Contact Info