Diamond Certified Company Report

AMS Construction

Diamond Certified Company Report

AMS Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 10 VERIFIED CUSTOMERS i

Gregory T.

VERIFIED AMS Construction CUSTOMER

1 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

They kept to schedule and had some good ideas.

Victoria C.

VERIFIED AMS Construction CUSTOMER

2 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them. They do good work.

Fairly affordable

Shanta B.

VERIFIED AMS Construction CUSTOMER

3 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were very professional and the work they did was very good.

They had a couple things they had to come back for after the project was complete, but all in all, they completely finished everything.

Read All 10 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

AMS Construction remodels kitchens, bathrooms and whole houses; builds room additions; and provides various general construction services for residential clients in San Francisco, Alameda, and San Mateo Counties. The company utilizes its team of in-house architects and technicians to take a full-service approach to every project, from the initial design to the finishing touches.

Owner Manuel Alonso says much of AMS Construction’s success can be attributed to its customer-oriented approach to remodeling. “Our number one goal is to satisfy our clients, so whatever they want to do with their homes, we’re there to provide it. We’re hardworking, honest people, and we do everything we can to make sure each customer is happy at the end of their project.”

AMS Construction prioritizes communication throughout every step of the remodeling process, which Mr. Alonso says is important for ensuring the best possible results. “We stay in constant contact with our clients to keep them updated on our progress and answer any questions they may have. There’s a lot of back and forth during a remodel, but by keeping our clients involved, we can ensure we’re meeting their expectations.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON AMS Construction

Service AREA

San Francisco County
Alameda County
San Mateo County

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SERVICES PERFORMED

Kitchen & Bathroom Remodels
Foundation Retrofits
Additions
Full House Remodels

DIAMOND CERTIFIED RESEARCHED ARTICLES ON AMS Construction

AMS Construction remodeled this kitchen in San Francisco.

Company Profile

AMS Construction remodels kitchens, bathrooms and whole houses; builds room additions; and provides various general construction services for residential clients in San Francisco, Alameda, and San Mateo Counties. The company utilizes its team of in-house architects and technicians to take a full-service approach to every project, from the initial design to the finishing touches.

Owner Manuel Alonso says much of AMS Construction’s success can be attributed to its customer-oriented approach to remodeling. “Our number one goal is to satisfy our clients, so whatever they want to do with their homes, we’re there to provide it. We’re hardworking, honest people, and we do everything we can to make sure each customer is happy at the end of their project.”

AMS Construction prioritizes communication throughout every step of the remodeling process, which Mr. Alonso says is important for ensuring the best possible results. “We stay in constant contact with our clients to keep them updated on our progress and answer any questions they may have. There’s a lot of back and forth during a remodel, but by keeping our clients involved, we can ensure we’re meeting their expectations.”

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Company Philosophy

“We believe each client’s home is a sacred place, so we keep that in mind whenever we’re working on a project. We love what we do and enjoy making our clients happy, so we always approach their jobs with transparency, integrity and a dedication to quality.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For AMS Construction, the key to keeping clients happy is simple: treat them and their homes with the highest levels of respect. “We understand that our clients’ homes are their most valuable possessions, so we make sure they’re satisfied with every aspect of our work,” says owner Manuel Alonso. “We love the process of taking an old home and making it beautiful again to improve the quality of life for everyone who lives there.”

AMS Construction has been remodeling kitchens, bathrooms and whole houses; building room additions; and providing general construction services for residential clients in San Francisco, Alameda, and San Mateo Counties since 2006. The company’s in-house team of architects and technicians allows it to take a full-service approach to each project, from the design stage to the finishing touches.

Unlike less experienced contractors that take a “hands-off” approach to communicating with their customers, AMS Construction stays in contact with its clients throughout every step of the remodeling process. “We answer the phone, respond to emails and have highly skilled employees who do good work,” says Mr. Alonso. “Our clients know we’ll be available to help them whenever they need us, and they really appreciate that.”

Another distinguishing attribute of AMS Construction is its dedication to quality control in every aspect of its operations. Along with regular walkthroughs and progress checks, the company ends every project by walking through the entire jobsite with the client and looking over the work to ensure no changes or touchups are required before the final invoice is sent. “That’s how we achieve such high customer satisfaction,” says Mr. Alonso. “We work hard to make sure our clients get the results they’re expecting.”

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Industry Info

When it comes to completing a remodeling project, it’s crucial to have a mutually beneficial relationship with your contractor.

While contractors are physically responsible for doing the work of remodels or home additions, homeowners are an integral part of the process as well. In fact, many experts agree that having a good working relationship with your contractor is a major factor in any project’s success.

“It’s a two-way road,” says Manuel Alonso, owner of AMS Construction in San Francisco. “Some contractors don’t really care about their clients—they’re just looking to get the work done. But sometimes there are bad clients as well. Some people try to scam contractors by saying they broke something in a room they were never in or refusing to pay the final invoice until extra work is performed. That’s why contractors and homeowners need to be equally picky about who they work with. Good contractors should want to work with good clients and vice versa.”

Mr. Alonso says you can protect yourself by hiring a licensed, insured, experienced company that has good references and a list of prior jobs that have been successfully completed. “You can get a positive outcome regardless of your budget, but insisting on quality is key. Your contractor should present the budget with a breakdown of each item so you can see where your money is going.”

As for your part as a client, Mr. Alonso says communication and honesty are imperative. “Make sure you ask questions, get clarification, put requests and concerns in writing, and have reasonable and clear expectations. Quality contractors want their clients to be happy with the results of their work, so they’ll do what it takes to make that happen. The construction process isn’t always easy, but contractors and homeowners can come together to create something that makes both parties happy.”

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Frequently Asked Questions

Q: How long will it take to complete my project
A: It depends on a variety of factors, but once we determine the scope of work, we’ll be able to give you a time estimate.

Q: Do you have experience working in different parts of the Bay Area?
A: Yes, we have extensive experience with remodeling and building in many cities in the Bay Area. We’re also familiar with each city’s unique permit processes and codes.

Q: Can you show me examples of work you’ve done in the past?
A: Yes. We have numerous photos of past jobs on our website, and we can point out projects that are similar to yours.

Q: What should I have ready before I call you?
A: The first thing you should have is an idea about the design of the project. By knowing what you have in mind, we can give you a more accurate estimate and help you choose the right details. For example, a bathroom remodel can cost between $22,000 and $60,000 depending on the design. Glass, tubs, tile, stone and granite all have different costs, so your choices can drastically affect the cost of the project.

Q: Do I need to know my budget before I call you?
A: Ideally, yes. We can help you determine what your project will cost based on standard prices, but it’s better to already know what you’re able to spend.

Q: Can you help me figure out designs or finishes?
A: Yes. We’ll start by asking you about your experience with remodeling to find out if you’ve been through the process before. That way, we can explain our process without telling you what you might already know. We’ll also give you a questionnaire that’s designed to help you make certain decisions, and we’ll show you pictures of your finish and design options.

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SELECTED PHOTOS FROM AMS Construction

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AMS Construction WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.amsacropolis.com
Diamond Certified RATINGS ON AMS Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 10 VERIFIED CUSTOMERS i

Gregory T.

VERIFIED AMS Construction CUSTOMER

1 of 10

Quality 10
10
Loyalty Yes
CRITIQUE

They are good.

They kept to schedule and had some good ideas.

Victoria C.

VERIFIED AMS Construction CUSTOMER

2 of 10

Quality 10
10
Loyalty Yes
CRITIQUE

I recommend them. They do good work.

Fairly affordable

Shanta B.

VERIFIED AMS Construction CUSTOMER

3 of 10

Quality 10
10
Loyalty Yes
CRITIQUE

I thought they were very professional and the work they did was very good.

They had a couple things they had to come back for after the project was complete, but all in all, they completely finished everything.

Tina T.

VERIFIED AMS Construction CUSTOMER

4 of 10

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are professionals.

Easy to communicate with

Danny C.

VERIFIED AMS Construction CUSTOMER

5 of 10

Quality 10
10
Loyalty Yes
CRITIQUE

They were professional and they did a good job.

They do good work.

Stephen H.

VERIFIED AMS Construction CUSTOMER

6 of 10

Quality 10
10
Loyalty Yes
CRITIQUE

They do good work, the communication was easy, and they understood me when I had questions or concerns.

They were here everyday until the job was completed.

Eli G.

VERIFIED AMS Construction CUSTOMER

7 of 10

Quality 9
9
Loyalty Yes
CRITIQUE

They were very professional, honest, upfront, and gave us good direction.

Just what I said, but I guess more so the recommendations.

Kyle

VERIFIED AMS Construction CUSTOMER

8 of 10

Quality 9
9
Loyalty Yes
CRITIQUE

They were good.

No comments

Alejandro J.

VERIFIED AMS Construction CUSTOMER

9 of 10

Quality 9
9
Loyalty Yes
CRITIQUE

I think they do a good job.

They do good work.

Efren J.

VERIFIED AMS Construction CUSTOMER

10 of 10

Quality 6
6
Loyalty No
CRITIQUE

Personality wise, they are good. Professionally, they lack communication and team effort from the supervisor. They need to tell us what needs to be done.

They are very friendly, but the lack of communication and lack of telling us what needs to be done.

Read All 10 Survey Responses at Ratings View

Contact Info