Diamond Certified Company Report

Albert Nahman Plumbing and Heating

Diamond Certified Company Report

Albert Nahman Plumbing and Heating

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 472 VERIFIED CUSTOMERS i

Lorraine G.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

1 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that that are extremely reliable and very efficient. I've been using them for many years, and they always stand behind their work.

I like their expertise with which they complete their work.

Joanne D.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

2 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're incredibly responsible and prompt. All of my dealings with them have been very positive. They know their stuff, they come out on time, and they're very cordial.

I like their knowledge and their efficiency. They're pretty darn good.

Margaret L.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

3 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

The employees are extremely competent, and they will go the extra mile if they need to. They're very easy to deal with, they do the work that they say they'll do, and they do it on time.

It's never pleasant having major plumbing work done on your house, but I can't imagine anyone doing a better job. The people who I dealt with were absolutely great.

Read All 472 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Albert Nahman Plumbing and Heating is a full-service plumbing firm that serves homeowners, apartment managers and building professionals in Alameda County. In addition to general plumbing repairs, the family-owned and operated company cleans drains; repairs, maintains and replaces water heaters (including tankless); provides trenchless sewer replacement services; and performs furnace repairs, tune-ups and installations with options for improved indoor air quality (IAQ).

Owner Albert Nahman is celebrating his 37th year in the plumbing business. Mr. Nahman says he has built his company’s reputation by consistently delivering high-quality plumbing products and services to every client. “We believe that a customer well-served is one who’ll stay with us and recommend us to friends and family.”

Albert Nahman Plumbing and Heating features several Peace of Mind maintenance plans, each of which focuses on a different system of the home such as plumbing, heating/cooling and tankless water heaters. By becoming agreement members, customers can reap the benefits of preventing inconvenient breakdowns and averting potential costly disasters. Additional benefits include discounts on repairs and installations, which Mr. Nahman says more than offset the yearly investment for “true Plumbing and Comfort Peace of Mind.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Albert Nahman Plumbing and Heating

Service AREA

Alameda County
Contra Costa County
Southern Marin County
Oakland
Berkeley
San Leandro
Piedmont
Lafayette
Orinda
San Rafael

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SERVICES PERFORMED

Plumbing & Heating Installation, Repair & Service
Sewer & Drain Cleaning
Sewer Video Inspections & Certification
Trenchless Sewer Replacements & Repairs
Seismic Gas Valves
Water Heater Installation & Repairs
Water Main Replacements & Copper Piping
Duct Replacement & Cleaning
Tankless Water Heater Installation & Repair
Cooling Repair & Installation

BRANDS Supported
  • Delta

  • Grohe

  • Insinkerator

  • Bosch Invented for Life

  • Bosch

  • Carrier

  • Goodman

  • Bradford White

  • American Standard

  • BioOne

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Albert Nahman Plumbing and Heating

Albert Nahman Plumbing and Heating installs water heaters.

Company Profile

Albert Nahman Plumbing and Heating is a full-service plumbing firm that serves homeowners, apartment managers and building professionals in Alameda County. In addition to general plumbing repairs, the family-owned and operated company cleans drains; repairs, maintains and replaces water heaters (including tankless); provides trenchless sewer replacement services; and performs furnace repairs, tune-ups and installations with options for improved indoor air quality (IAQ).

Owner Albert Nahman is celebrating his 37th year in the plumbing business. Mr. Nahman says he has built his company’s reputation by consistently delivering high-quality plumbing products and services to every client. “We believe that a customer well-served is one who’ll stay with us and recommend us to friends and family.”

Albert Nahman Plumbing and Heating features several Peace of Mind maintenance plans, each of which focuses on a different system of the home such as plumbing, heating/cooling and tankless water heaters. By becoming agreement members, customers can reap the benefits of preventing inconvenient breakdowns and averting potential costly disasters. Additional benefits include discounts on repairs and installations, which Mr. Nahman says more than offset the yearly investment for “true Plumbing and Comfort Peace of Mind.”

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Company Philosophy

“We’re committed to bringing a high degree of professionalism and a superior level of customer service to the plumbing industry while maintaining our fair pricing. We’re further committed to providing a stable and supportive work environment for our employees while facilitating their professional growth.”

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Comparative Summary

Most plumbers pledge quality, reliable work to their clients. Albert Nahman Plumbing and Heating goes a step further, offering a full refund to any customer who isn’t 100 percent satisfied.

Since its inception in 1981, Albert Nahman Plumbing and Heating has consistently supplied exceptional plumbing service to Alameda County’s homeowners, apartment managers and building professionals, says Albert Nahman, the company’s owner. It uses a battery of advanced diagnostic tools to perform repairs and solve problems quickly and accurately–including water, gas and sewage system work, copper piping, water main replacements, trenchless sewer replacements and water heater installations.

Albert Nahman Plumbing also offers:
• Two-hour appointment windows, giving you flexibility in your day
• Extensively trained, 100 percent drug-free technicians
• Five-year warranty on parts furnished by the company and labor for new installations
• Two-year warranty on parts furnished by the company and labor for repairs
• 20-year warranty on complete copper repiping jobs
• 100 percent satisfaction guarantee

An early supporter of energy saving products, Albert Nahman Plumbing and Heating has come to be locally known as a tankless water heater specialist. It has installed and serviced all models of tankless water heaters for more than 20 years.

Mr. Nahman’s team of experts also offers a full range of home improvement services, from renovating an entire kitchen and bathroom to simply upgrading existing fixtures to improve their efficiency.

The company calls itself “The Plumber Referred by Your Friends,” reflecting Mr. Nahman’s philosophy that customers will reward consistently excellent service with good word-of-mouth referrals. That strategy has won his company a loyal base of longstanding clients.

Albert Nahman Plumbing and Heating’s policy is to quote all jobs up front. That way, customers don’t pay extra for a job that may take a bit longer than planned or discover mid-project that a special part needs to be ordered.

Another unique offering is the company’s Diamond Club: for an annual membership fee, customers receive yearly check-ups of all their plumbing systems. According to Mr. Nahman, The Diamond Club has helped many customers ward off an impending plumbing disaster. Moreover, since the membership fee is applied to the cost of any necessary repairs, the club often ends up paying for itself.

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Industry Info

What if your plumbing work is warrantied but your plumber goes out of business? One way to sidestep this problem is to hire an established plumbing contractor with longstanding ties to the community, explains Albert Nahman, owner of Albert Nahman Plumbing. For the same reason, Mr. Nahman recommends you hire licensed plumbers, simply because they’re more likely to stay in business for the long run.

“They’re the people who are going to be around to take care of any problems that might develop in the future,” he says.

You’ll also feel more secure when you hire a well-established outfit, knowing management has probably run background and driver’s license checks on employees.

Mr. Nahman suggests you develop an ongoing relationship with a plumber, no different than you would with your dentist or doctor. There are clear advantages to doing business with someone you know and trust—not to mention someone who knows and trusts you. Regular customers can usually count on that extra measure of consideration, particularly in emergency situations.

To protect yourself from a plumbing disaster, Mr. Nahman recommends having a reputable company perform a comprehensive plumbing audit to identify weaknesses in your system and suggest ways to address them. Another simple and effective way to protect your home is to install an automatic seismic gas shutoff. In the event of an earthquake, these devices will protect against potential gas leaks and fire.

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Frequently Asked Questions

Q: Will I wait a long time for your contractors to show up?

A: No. We give you a two-hour appointment window. We will also keep you updated on the technicians arrival time.

Q: How are your warranties?

A: Excellent. For new installations, it’s five years on labor and parts that we furnish. For repairs, it’s two years. Plus, we offer a 20-year warranty on complete copper repiping jobs and sewer replacements. As always, your complete satisfaction is our highest priority.

Q: Do you have any thoughts for basic, everyday energy savings?

A: First and foremost, get leaky faucets repaired. A drip can waste as much as 150 gallons a day. Be sure to check under sinks for moisture or small leaks.

Q: What about maintenance for tankless water heaters?

A: A tankless water heater should be maintained on a yearly or every other year basis to keep the manufacturers’ warranty in effect. It is important to regularly service the tankless in order to keep it running efficiently. Some of the critical maintenance procedures would be to clean the inlet filter, check and clean the flame sensor rod, check for proper combustion, check for water and gas leaks and flush the heat exchanger.

Q: Should my toilet be maintained as well?

A: Toilet leaks can be wasteful and expensive. First, you want to make sure the toilet tank fills only after you flush and doesn’t run continuously. At least once a year, you should also check for leaks by adding a small amount of food coloring to the tank and then checking the bowl later. If you see coloring in the bowl, water is seeping through from the tank.

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SELECTED PHOTOS FROM Albert Nahman Plumbing and Heating

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Albert Nahman

Expert CONTRIBUTOR PROFILE

Albert Nahman: Crash Course to Success

By James Florence, Senior Writer

BERKELEY — Whereas most budding professionals make a point of gaining field experience before offering their services, Albert Nahman got hired first and asked questions later. “I had just moved from San Francisco to North Lake Tahoe and was looking to get into a trade,” he recounts. “One day, while working in a restaurant, I overheard a customer say he needed a plumber to work on some condominiums in Squaw Valley. I spoke up and volunteered my services. I didn’t know much about plumbing, but within a few weeks, I was on the job. It was pretty haphazard, I have to admit!”
Despite taking a crash course at the outset, Albert’s gutsy move ultimately led to a successful career. “I may not have had any experience with plumbing, but I was extremely motivated and quickly learned the ropes,” he says. “I did a lot of reading on my own and learned from other professionals when I had the opportunity. Thirty-six years later, I’m still at it and running my own business. It just goes to show how far a little determination can take you.”
Today, as owner of Albert Nahman Plumbing and Heating, Albert says his favorite part of his job is interacting with people. “I have many long-term employees, and I love seeing them grow and develop over the years. Of course, I also enjoy serving our clients. It’s very gratifying to receive positive feedback and know we’re doing a good job.”
A resident of Berkeley (where he lives with his wife, Marjorie), Albert expresses his appreciation for his adopted hometown. “As everybody knows, Berkeley is a unique place. My business is actually within a mile of my house, so I feel very connected to the community I serve. Plus, I have a lot of family close by, so it really feels like home to me.”
Outside of work, Albert likes to stay active, whether with sports or volunteer work. “I’ve been playing in a softball league for many years, and so far they haven’t kicked me off the team,” he laughs. “I’m also a board member for Rebuilding Together East Bay-North, which rehabilitates homes for low-income and disabled residents of Berkeley, Richmond, and Emeryville.” Additionally, Albert enjoys spending time with family, including his and Marjorie’s three children and three grandchildren.
In regard to a professional philosophy, Albert says it’s all about the clients. “I really feel that I’m here to serve my customers. Obviously, as a business, we have to make a profit, but my main focus has always been helping people. I think my employees and I do this very well by treating our customers with the utmost respect and doing the best work we possibly can.”
When asked how his life might look if he were to retire tomorrow, Albert doesn’t anticipate a lot of change. “I don’t think things would be much different, honestly. I like my life and enjoy running my business and spending time with my grandchildren. Maybe I’d do a little more traveling, but other than that, I’m not pining for any big changes.”
Ask Me Anything!

Q: Coffee or tea?
A: Coffee.

Q: What was your first car?
A: A 1959 Ford Fairlane. It was the family car that was handed down to me, and people used to make fun of me because wherever I drove, a big cloud of black smoke followed me.

Q: What’s your favorite thing to eat for dessert?
A: Any kind of fruit pie, especially blueberry, raspberry or boysenberry. Put a dollop of ice cream on the side and I’m in heaven.

Q: The Beatles or The Rolling Stones?
A: The Beatles.

Q: If you could speak to any famous person, living or dead, who would it be?
A: I’d want to speak with somebody like Gandhi, the Buddha or Jesus—one of those people who actually figured it out, so to speak, and lived their life without letting material things get in the way.

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Expert articles
  • Benefits of Upgrading Your HVAC System

    BERKELEY — If your home’s HVAC system is outdated, it might be time for an upgrade. Typically, this consists of replacing the central heating/cooling units and upgrading the ductwork and attic/crawlspace insulation. Since old, deteriorated ductwork and inadequate insulation detract from an HVAC system’s performance, addressing these related aspects will ensure you get the most energy-efficient performance possible from yours.

    You can expect a few benefits from upgrading your HVAC system, starting with increased comfort. With the improved performance of a new HVAC system, your home will be cooler in the summer and warmer in the winter. Also, installing a new HVAC system will lower your energy bills, which means your increased comfort will come at a decreased cost.

    An additional incentive to upgrade your HVAC system is the opportunity to take advantage of rebate programs. Right now, there are several rebate programs available to California homeowners who want to make energy-efficient upgrades to their homes, which will help offset the cost of equipment and installation.

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Expert video tip
  • Video: Three Benefits of Upgrading Your HVAC System

    Complete Video Transcription:

    BERKELEY — Host, Sarah Rutan: If your home’s heating and cooling system is outdated, consider the benefits of upgrading it to modern standards. To learn more, we’re in Berkeley with Gabriel Kalmon of Albert Nahman Plumbing and Heating, speaking on behalf of Diamond Certified Expert Contributor Albert Nahman.

    Gabriel Kalmon: Well, there’s a couple different benefits when you talk about what you’re going to get out of your HVAC system. Number one, you’re going to get efficiency in the summertime, your house is going to be a lot cooler, and in the wintertime it’s going to be a lot more comfortable and warmer.

    Number two, your bills’ll be a lot lower. You’ll experience that, in the summertime, your bills are a lot lower, keeping the house cool, and in the wintertime, your heating bills are going to be a lot less as well, because of all the upgrades you’ve done.

    Number three, there’s the rebate program that we’re associated with. That rebate program is great for everybody who’s replacing an existing system and upgrading the duct-work, the furnace-work and in some cases you can get extra money back for doing the installation in the attic and the crawlspace that I mentioned before.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Albert Nahman Plumbing and Heating WEBSITE AND EXTERNAL FEED
  • Albert Nahman Plumbing and Heating SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Albert Nahman Plumbing and Heating
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 472 VERIFIED CUSTOMERS i
Albert Nahman Plumbing and Heating : Average 9.1 out of 10 based on 472 unique customer surveys of customer satisfaction.

Lorraine G.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

1 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that that are extremely reliable and very efficient. I've been using them for many years, and they always stand behind their work.

I like their expertise with which they complete their work.

Joanne D.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

2 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're incredibly responsible and prompt. All of my dealings with them have been very positive. They know their stuff, they come out on time, and they're very cordial.

I like their knowledge and their efficiency. They're pretty darn good.

Margaret L.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

3 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

The employees are extremely competent, and they will go the extra mile if they need to. They're very easy to deal with, they do the work that they say they'll do, and they do it on time.

It's never pleasant having major plumbing work done on your house, but I can't imagine anyone doing a better job. The people who I dealt with were absolutely great.

Kenneth A.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

4 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast, professional, and the work is guaranteed. The owner himself came to check on the work, which I thought was a nice touch. They took extra steps to make sure the repair was done correctly.

I like that the owner is able to be a part of the operation.

Robert A.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

5 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem very down-to-earth and knowledgeable.

They left the premises clean and neat.

Ron B.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

6 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are literally the best plumbers that we have experienced over the years. After the prompt response and timely arrival, the owner stopped by to check on the work. I have never had this happen before, and it really showed me how much they really do care about the quality of work they are putting out.

The owner took the time to come out and confirm everything was done correctly. They were all so professional, from scheduling the appointment to the visit on the repair.

Robert B.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

7 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the job correctly the first time. They were very professional, timely, and the price was competitive.

They were good, so 10's across the board.

Dana B.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

8 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

We had an emergency with our kitchen plumbing, and they came the very next morning. They found the issue, got the parts, and had the repairs completed that same day.

I think that they do things 100% and don't cut corners.

Nathan B.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

9 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them to people. I have told a couple of friends about them already. They do really good work, and they are reliable.

Nothing specific other than what I just said.

Emerson B.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

10 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional.

Everything

Ellen C.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

11 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

There was a pretty bad flood in our house. They were able to come out immediately, get the issues repaired, and provided us with some recommendations on other things they saw that needed to be maintained.

No pressure recommendations for the future.

Harry C.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

12 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. I highly recommend them. Get Anthony if you can.

Anthony is very knowledgeable.

Robert D.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

13 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fernando was on the spot and provided great service.

They got the problem solved.

John F.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

14 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

The scheduling staff is very efficient and competent. They were able to get our water heater replaced within a few days. It looks great.

They were efficient.

Paul G.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

15 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, and they do what they say.

They are informed and knowledgeable. They showed up on time and did what they were suppose to do. I didn't feel like they were trying to overcharge for anything. They fixed the problem and recommended other things that needed to be done. It was good. I was happy with them.

Emily H.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

16 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

The plumber, Anthony, knew exactly what he needed to do. They were able to schedule enough time for them to find the problem, run to the hardware store, and get the repair finished. They were a little pricey, but we haven't had an issue since.

They fixed it right the first time.

Lauren H.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

17 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guy who showed up was really sweet. He was good help. I was satisfied.

He was polite.

Barbara J.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

18 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were able to solve an issue with our dishwasher and sink that two other guys couldn't. These guys have a lot of knowledge, a lot. They back their work, the scheduling was quick, and they were on time.

Everything, now that I think about it, they were on time, got the job done, and did everything very professionally.

Susan K.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

19 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good. I have kept their number for future reference. Fernando was great.

They just did a good job.

Harley L.

VERIFIED Albert Nahman Plumbing and Heating CUSTOMER

20 of 472

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were very expensive, but they had time to fix the problem right then, so I went with them. There have been no issues since. I'm glad I used them, because it got done right the first time.

They fixed the issue right the first time, and the guy was really friendly.

Read All 472 Survey Responses at Ratings View