Diamond Certified Company Report

Alamo Painting

Diamond Certified Company Report

Alamo Painting

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 141 VERIFIED CUSTOMERS i

Alan B.

VERIFIED Alamo Painting CUSTOMER

1 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good prices.

They have a pretty good response time, and they seem to be friendly.

Alice H.

VERIFIED Alamo Painting CUSTOMER

2 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and responsive.

They get the job done in a short amount of time, they are clean, their clean-up is very good, and they are efficient.

Carl V.

VERIFIED Alamo Painting CUSTOMER

3 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are efficient, reliable, and they know what they are doing.

I like the finished product.

Read All 141 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Alamo Painting offers a wide range of interior and exterior painting services to residential and commercial clients throughout the East Bay. In addition to painting standard surfaces such as wood, stucco, metal and brick, the company removes wallpaper and acoustic texture, applies stains and faux finishes, restores decks and siding, refinishes new and previously stained and painted wood surfaces, and provides power washing services for most exterior projects.

Partners Roger Hill and Bradley Horton have more than 50 years of combined experience in the painting industry. The long-time friends were motivated to start Alamo Painting based on a mutual desire to provide a higher level of quality and service. “Our approach has remained the same over the years,” says Mr. Horton. “To utilize our acquired knowledge and skill set, following proven methods, to maintain the highest level of professionalism and achieve the best possible results.”

Alamo Painting devotes a great deal of time to planning and calculating painting projects, which allows it to provide accurate time and cost estimates that contain detailed specifications tailored to customers’ specific surfaces. The company’s design professionals can also provide digital photos and sample paint-outs that show the practical applications of various color schemes.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Alamo Painting

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County
The Entire East Bay

SERVICES PERFORMED

Interior & Exterior Painting
Cabinet Painting
Deck Refinishing
Power Washing
Wood Finishing & Refinishing
Dry Rot & Other Repairs

BRANDS Supported
  • Benjamin Moore

  • Dunn-Edwards

  • Armstrong

  • Cabot

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Alamo Painting

Company Profile

Alamo Painting offers a wide range of interior and exterior painting services to residential and commercial clients throughout the East Bay. In addition to painting standard surfaces such as wood, stucco, metal and brick, the company removes wallpaper and acoustic texture, applies stains and faux finishes, restores decks and siding, refinishes new and previously stained and painted wood surfaces, and provides power washing services for most exterior projects.

Partners Roger Hill and Bradley Horton have more than 50 years of combined experience in the painting industry. The long-time friends were motivated to start Alamo Painting based on a mutual desire to provide a higher level of quality and service. “Our approach has remained the same over the years,” says Mr. Horton. “To utilize our acquired knowledge and skill set, following proven methods, to maintain the highest level of professionalism and achieve the best possible results.”

Alamo Painting devotes a great deal of time to planning and calculating painting projects, which allows it to provide accurate time and cost estimates that contain detailed specifications tailored to customers’ specific surfaces. The company’s design professionals can also provide digital photos and sample paint-outs that show the practical applications of various color schemes.

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Company Philosophy

"Our ultimate goal is to create the most beautiful and durable results possible–to that end, our clients can confidently expect to receive honest, highly competent service. We provide solutions that stand the test of time and give the best returns on our customers' investments."

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Comparative Summary

What most people–and even many contractors–don’t understand about professional painting is that much of the real work happens before anyone ever picks up a brush.

Alamo Painting knows that better than anyone, says owner Roger Hill. With its keen attention to planning and research, you’re ensured top quality and years of enjoyment from your paint job, he says. Alamo has also developed a precise formula for calculating the scope of every job, one that accounts for manpower and materials at every stage of the process. So when you get your free estimate–detailed down to the specifics of each surface to be painted–Mr. Hill ensures that you can feel 100 percent confident that it’s accurate, fair, and leaves nothing to chance. There’s no cutting corners, he says; no use of sub-premium products or renegotiating your contract.

Since founding Alamo in 1990, partners Roger Hill and Bradley Horton have committed themselves to quality workmanship and service in every aspect of the business, from preparation through final clean up. Their hard work and love of their craft has made Alamo the East Bay Area’s leading authority on residential and commercial interior and exterior painting, explains Mr. Hill.

All Alamo employees are full-time professionals who work for the company exclusively, says Mr. Hill. They attend regular seminars, workshops and training programs to stay up-to-date on the latest techniques and processes.

Alamo’s design professionals are always happy to offer advice, sample paint-outs, and even digital photos of various color schemes. With an array of refinishing techniques at its disposal, they can revive tired old wood on doors, cabinets, stairways or decks. Alamo also offers power washing to remove dirt or mildew. Whatever the painting project, you’ll be impressed with their professionalism, knowledge and commitment to open communication, says Mr. Hill.

Alamo will happily provide a list of references who can attest to the company’s professionalism. Mr. Hill invites you to review their credentials with the Better Business Bureau, the Concord Chamber of Commerce and the Painting and Decorating Contractors Association.

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Industry Info

There’s a right way and a wrong way to paint. Professionals know the difference. There are many good reasons to use professional painters who are licensed, bonded and insured.

For starters, you don’t want to risk doing business with a company that cuts corners; that could result in financial or legal liability for you, say Alamo Painting owner Roger Hill. An obvious example: If a company doesn’t pay Workers’ Compensation or carry proper liability insurance, you could be responsible for an employee injured on the job.

But it’s not just a legal precaution. If you want the best paint job for your money, you need professional contractors who know and can implement the key principles of painting:

Preparation
All services that need to be painted must be thoroughly cleaned and free of any contaminants. Any irregularities or gaps on surfaces where moisture can penetrate must be properly sealed and caulked. Any existing, loose or failing paint product needs to be removed so the house can actually receive paint. That will ensure a lasting job.

Understanding the surface
It’s important to have information about the surface being painted. Not all surfaces are equal, so they don’t all take the same type of paint. Different surfaces also require specific types of primer to ensure an even and durable application.

Choosing the right paint
Paint quality varies greatly. There are premium grade products, contractor’s grade products and low-end products that give inferior protection. It’s important to choose paints that will last and protect the surfaces they cover.

In a state like California, it’s important to understand the unique requirements of painting stucco, a predominant exterior surface. Stucco is very porous, with ridges, edges and small ends. Paint that’s sprayed onto stucco will simply sit on the surface without penetrating. Someone needs to come directly after the sprayer to roll the paint in thoroughly, penetrating every nook and cranny.

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Frequently Asked Questions

Q: I worry about sloppy workers and a messy job site. How can I be sure Alamo Painting will accommodate me?

A: A sloppy worker is indicative of poor workmanship in general. We’re adamant that job sites are kept clean at the end of every workday. We go to great lengths to make sure no paint goes where it doesn’t belong. We thoroughly mask all surfaces, move furniture from areas we need to paint and vacuum those areas when we’re done. When we leave a job site, we make sure everything is in as good—if not better—shape than when we arrived. We respect that we’re working on other people’s property.

Q: I have a really busy schedule. Can you accommodate it?

A: We work very hard to accommodate everyone’s schedule. That’s why we encourage people to get their estimates as far in advance as possible.

Q: I’m not great with colors. Can you help?

A: That’s a common request—and actually something we really enjoy working on. I tell people not to stress about color. We’ll give them a free color consultation and put up color samples for you—actual paint, not just pictures of paint like the little cards in the paint store. We want customers to choose colors that suit their lifestyle, their emotional outlook, and all the little things that go into making a home a personal and individual place. Instead of being stressful, choosing colors actually becomes a fun adventure.

Q: What about wallpaper?

A: The same approach to color applies to wallpaper: we’re happy to work with you. It seems like the trend right now has moved away from wallpaper and more toward faux painting and other decorative applications. But wallpaper application is out there and there are still abundant choices of fabric, color and design. That’s something we’re more than happy to work with.

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SELECTED PHOTOS FROM Alamo Painting

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Brad Horton

Expert CONTRIBUTOR PROFILE
  • Brad Horton is a 32-year veteran of the painting industry and president of Alamo Painting, a Diamond Certified company since 2009. He can be reached at (925) 709-4989 or by email.

Brad Horton: A Serendipitous Start

By James Florence, Diamond Certified Program Reporter

ALAMO — Whether it was the result of fate or mere circumstance, Brad Horton’s career as a professional house painter was jumpstarted by an unexpected coincidence. “When I was in my 20s, I had a roommate who was a painter, and I spent a summer working for him, both on the job and by putting up flyers around town,” he remembers. “That fall, he left to attend college in L.A. and I got a job selling insurance, which I quickly realized wasn’t for me. One day, I got a call in response to one of the flyers I’d put up the previous summer, and I ended up booking a painting gig. That same night, my old roommate unexpectedly showed up on my doorstep and said he didn’t want to live in L.A. anymore. I said, ‘That’s fine, because we have a painting job tomorrow!’”

Today, 25 years after founding Alamo Painting, Brad says one of the things he enjoys most about his job is the opportunity to be a positive influence in his employees’ lives. “I like watching young men and women self-actualize by learning a trade and having a job they can take pride in. I find it very rewarding to play a role in their personal development and see them be successful in life.”

A longtime resident of Concord (where he lives with his wife, Kathy), Brad says he’s enjoyed watching the gradual growth that’s taken place over the years. “I’ve lived here since 1963, so I’ve seen Concord really come into its own. From the population increase to the development of the downtown area, it’s undergone a real transformation from a little cow town to the metropolitan area it is today.”

Outside of work, Brad engages in a variety of pastimes, from outdoor activities to hanging out with family. “One of my main hobbies is deep-sea fishing, which I do at both the Berkeley and Sausalito Marinas,” he says. “I also like to play golf, cook and go to the beach with my family.”

In his life and career, Brad espouses a two-fold lesson he’s learned about planning ahead. “When undertaking any type of project, it’s crucial to have a plan,” he says. “A good plan will serve as your guiding light and help keep your objective in focus. However, since things rarely go according to plan, you also have to be adaptable when the circumstances unexpectedly change.”

When asked the first thing he’d do if he could retire tomorrow, Brad says he’d get a little R&R. “I’d probably sleep for a week,” he laughs. “Then, I’d go on a road trip across the country to see a bit of small-town America.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Oakland A’s.

Q: Coffee or tea?
A: Coffee—or, to be more specific, five shots of espresso.

Q: What’s your favorite restaurant?
A: Momoyama Sushi in Concord.

Q: What’s your earliest memory?
A: The airplane ride when my family moved from Illinois to California. I was about three years old.

Q: Who’s your favorite movie monster?
A: Godzilla.

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Expert articles
  • How to Paint a Door in your Home

    ALAMO — Painting a door in your home may seem like a simple task, but in order to achieve a successful result, you’ll need to use the right tools and techniques. Here’s how to do it:

    The first step is preparing the surface to be painted. Use a towel and a mild solution of ammonia and water to wash the door, and pay special attention to the areas around doorknobs and hinges where grease and oil tend to collect. Next, take a piece of sandpaper and gently sand the door. Even it if feels smooth, go over it at least once to remove any imperfections you may have missed. After sanding, carefully tape off the doorknob with masking tape.

    Now you’re ready to paint. Use a roller to apply the first coat; start with the top half of the door and end with the bottom half. For the second coat, switch to a paint brush and follow the same sequence as you did with the roller. When using a brush, be sure to paint with upward, rather than downward, strokes—otherwise, the paint will start to pool at the top of the door, resulting in drip marks. Also, make sure you engage your shoulder and elbow in addition to your wrist to ensure an even finish.

    Once applied, the paint won’t take long to dry, so after completing your final coat, take the last couple of minutes to do any finishing touch-ups and ensure even distribution. As soon as the paint starts to form a skin, leave it alone—if you break the skin with your brush, it’ll create an imperfection. If this does occur, don’t continue trying to fix it; wait for the paint to dry and sand and repaint the spot.

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Expert video tip
  • Video: How to Paint a Door

    Complete Video Transcription:

    ALAMO — Host, Sarah Rutan: If you’re planning to repaint one or more doors in your home, you’ll want to know the correct procedure to use. Today, we’re in Alamo with Diamond Certified Expert Contributor Bradley Horton of Alamo Painting, to learn how it’s done.

    Diamond Certified Expert Contributor, Brad Horton: So, you’ve been putting off that door that needs to be repainted. Well, here’s a couple of tips that should make it easier for you and provide you with a better result.

    First, you’ll need the right tools to start with. You’ll need some ammonia, you’ll need a piece of sandpaper, and you’ll need some masking tape. The first thing we do is take your mild ammonia solution and wash the door down thoroughly paying special attention to around the doorknobs and where the hinges are. That’s where grease and oil are most likely to collect.

    Once you’ve got the door cleaned, then you take a piece of sandpaper and gently scuff sand the surface of the door. Even it if feels smooth to you, go over it one time quickly to remove any imperfections that you haven’t seen. Then you take the masking tape and you tape off the doorknob, paying special attention to the edge where the doorknob meets the wood. You take your 5-in-1 or your tool, you wrap the tape around there and make sure it’s solid. Now you’re ready to paint.

    So, you take your roller and you roll out the top half of the door to right below the doorknob. Now you’ve cut in on the doorknob already so you don’t have to worry about rolling too close to that. And once you’ve got the whole door below the doorknob covered with paint, you take your bush and you move it in upward direction from the bottom of where that paint stops to the top of the door, up and up and up and up. You want to move from your shoulder or your elbow and not your wrist to get an even finish. Then once you’ve got that done, you get down on your knee and you repeat the same process on the bottom.

    Now, it’s important you move the direction of the paint brush up on the top part. If you go down, you’ll leave a pool of paint at the top which will roll down five or 10 minutes after you’re done leaving the door.

    On the bottom of the door, you’re going to take your brush and you’re going to lay it off sideways on the one brush stroke at the very bottom of the door and make sure that’s nice and covered. And then you’ll take your brush and you’re going to brush that new paint into the work that you’ve just done on the upper part of the door. So, all of the brush strokes will be in an upward direction for the door.

    Now, once you’ve got that done, you’ve got to know that there’s only about two or three minutes that you can actually play with the door to get it to look like you want it to look. As it dries, it will lay down a little bit more and look a little bit better, but once it reaches a point where it starts getting tacky and starts forming a skin, you must leave it alone. If you touch it with a paint brush and break the skin, you’re going to have a big mess on your hands and it’s going to take a lot of extra sanding to get that smooth again.

    Better if there’s an imperfection that you see after the fact to leave it alone, wait for it to dry, sand it, and repaint it. But, hopefully, given this information you won’t need to.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Alamo Painting WEBSITE AND EXTERNAL FEED
  • Alamo Painting SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.alamopainting.com
Diamond Certified RATINGS ON Alamo Painting
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 141 VERIFIED CUSTOMERS i
Alamo Painting : Average 8.9 out of 10 based on 141 unique customer surveys of customer satisfaction.

Alan B.

VERIFIED Alamo Painting CUSTOMER

1 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good prices.

They have a pretty good response time, and they seem to be friendly.

Alice H.

VERIFIED Alamo Painting CUSTOMER

2 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and responsive.

They get the job done in a short amount of time, they are clean, their clean-up is very good, and they are efficient.

Carl V.

VERIFIED Alamo Painting CUSTOMER

3 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are efficient, reliable, and they know what they are doing.

I like the finished product.

Claude B.

VERIFIED Alamo Painting CUSTOMER

4 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do an incredibly thorough, professional job.

They are on time and quick to respond. They are very friendly too.

Don A.

VERIFIED Alamo Painting CUSTOMER

5 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time, thorough, and they actually do what they say they will do.

I liked the finished product of the job they did for us.

Grace M.

VERIFIED Alamo Painting CUSTOMER

6 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, on time, and they do what they promise they will do.

They're pretty courteous and friendly.

Heather N.

VERIFIED Alamo Painting CUSTOMER

7 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were respectful, quick, reliable, and they had an excellent price. They were very friendly, and they did everything as promised. I was completely satisfied.

They are just top-notch.

John L.

VERIFIED Alamo Painting CUSTOMER

8 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are responsive, professional, and helpful.

I like that they came out when they promised they would.

Julie F.

VERIFIED Alamo Painting CUSTOMER

9 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

You should use them.

Thorough

Nicole D.

VERIFIED Alamo Painting CUSTOMER

10 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient and dependable.

I liked that they were efficient, and they got the job done.

Randy R.

VERIFIED Alamo Painting CUSTOMER

11 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do an A+ job. They are very, very good. I know that I'm going to get a thorough, good quality, and professional job when I hire them.

I like the finished product and that they are extremely reliable.

Virginia T.

VERIFIED Alamo Painting CUSTOMER

12 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

I think they are all very nice, courteous, and they are very patient. I think they do a very good job.

D.H.C.

VERIFIED Alamo Painting CUSTOMER

13 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been using this company for 26 years, and they consistently do wonderful work. They are friendly, helpful, and very accommodating. I needed them to do my ceiling on the spur of the moment. I just happened to look up and noticed it really needed it. I was having people over, and they were able to do the work very quickly.

I really like the quality of their work, the type of paint they use, and the colors are always good. The last two jobs were just excellent quality work, and I've never had any reason to complain.

Dale V.

VERIFIED Alamo Painting CUSTOMER

14 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been using them over the last 5 or 6 years to do wood refinishing on my deck. They are very responsive, do quality work, arrive on time, and charge competitive prices for the type of work that they do for me. I am very satisfied.

I liked how they worked with me to get the right product for use on my wooden deck. They were very competent.

Dick G.

VERIFIED Alamo Painting CUSTOMER

15 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

We hired them to do both interior and exterior painting for us. They were very thorough in their work and very caring of the landscaping and plants outside. They covered everything and did not make or leave a mess. We were very satisfied and would recommend them to others.

I liked the quality of their work, the quality of the materials they used, their work ethic, and their professionalism.

Fred M.

VERIFIED Alamo Painting CUSTOMER

16 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them 3 times. Bradley Horton is very talented and thorough in the quality of the work he and his crew do. Bradley is great in selecting the right products and colors. He has a real good and experienced crew. They know what they are doing, and he manages the projects well. I've been very satisfied with the work they have done.

I like that when he does the work, he shows up with a full crew, and the work is accomplished in two days or less. They are organized, efficient, and clean. I am very pleased with the results.

Jennifer S.

VERIFIED Alamo Painting CUSTOMER

17 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful in everything they did. They were a really good value. They were very careful about how they did the work and in coming in and out of the house. They were just quality guys and nice to work with and have on my property and in my home. I was very happy with the finished job they did for me.

I liked their attention to detail. They helped me find other venders for other project needs. They did everything they said they would do, and they completed the job in the time they said they would. They cleaned up very well, and they did not leave any mess behind. They were very professional in everything they did. I got them from a friend of a friend, and I am happy to pass a good recommendation along to others.

Kurt V.

VERIFIED Alamo Painting CUSTOMER

18 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

Roger Hill did a good quality job, and I was very happy with the results.

I liked that the quality was good, and the job was completed quickly.

Mr. S.

VERIFIED Alamo Painting CUSTOMER

19 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job, and we've used them for three separate projects now. They are very responsive, cost effective, and they do good quality work.

I liked that they were responsive, flexible, and they worked with me to help me make up my mind about trim colors. They made sure I was happy with the job they did. It was very pleasant having them do the projects. We were just so pleased with everything they did.

Mr. K.

VERIFIED Alamo Painting CUSTOMER

20 of 141

Quality 10
10 10
Loyalty Yes
CRITIQUE

A friend suggested them, and I was very satisfied. They did everything they said they would do. I highly recommend them. They were absolutely fabulous. They stayed within my budget and kept to their quote. It was just a wonderful experience.

I liked that I could trust them, and they were personable and easy to work with. They did a fabulous job for me. There were no surprises.

Read All 141 Survey Responses at Ratings View