Diamond Certified Company Report

Advanced Plumbing & Drain Master

Diamond Certified Company Report

Advanced Plumbing & Drain Master

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 26 VERIFIED CUSTOMERS i

Stephanie B.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

1 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them all the time to friends, family and everybody.

They are very friendly, professional and they took care of the job and are very convenient.

James

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

2 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

They go beyond what they are supposed to do.

They are thorough, they show up within the time frame they give you, they do the job, they answered all the questions I had, they showed up during a holiday, and they are reasonably priced.

Mr. C.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

3 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they are doing. They are good.

They did the work quickly. I had an issue with my sink being clogged and we tried someone before them and they couldn't resolve the issue. These guys solved it.

Read All 26 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Advanced Plumbing & Drain Master repairs, maintains, and installs all types of plumbing systems for residential and commercial clients in Contra Costa and Alameda Counties. In addition to handling general plumbing work like drainage, faucet replacements, and toilet and sink repairs, the company has the training and equipment to fix and replace sewer lines, install water heaters and whole-house water purification systems, and more.

Owner Luis Barrera says Advanced Plumbing & Drain Master’s customers value his ability to provide permanent solutions to their plumbing issues instead of temporary fixes. “My clients know I’m going to give them the best possible service and help them with whatever they need. By keeping their jobsites clean and performing high-quality work, I’m able to ensure they have positive experiences.”

Advanced Plumbing & Drain Master’s small size allows it to promptly respond to its clients’ calls and provide them with 24/7 emergency service. “My goal is to get to every job as quickly as possible,” affirms Mr. Barrera. “My customers know I’ll be ready to help them with their plumbing systems whenever they need me, and they really appreciate that.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Advanced Plumbing & Drain Master

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County

SERVICES PERFORMED

Plumbing Installation, Maintenance & Repair
Drainage
Sewer Line Repair & Replacement
Water Heaters
Whole-House Water Purification Systems

BRANDS Supported
  • Grohe

  • Takagi

  • TOTO

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Advanced Plumbing & Drain Master

One of Advanced Plumbing & Drain Master’s service vehicles on a recent jobsite

Company Profile

Advanced Plumbing & Drain Master repairs, maintains, and installs all types of plumbing systems for residential and commercial clients in Contra Costa and Alameda Counties. In addition to handling general plumbing work like drainage, faucet replacements, and toilet and sink repairs, the company has the training and equipment to fix and replace sewer lines, install water heaters and whole-house water purification systems, and more.

Owner Luis Barrera says Advanced Plumbing & Drain Master’s customers value his ability to provide permanent solutions to their plumbing issues instead of temporary fixes. “My clients know I’m going to give them the best possible service and help them with whatever they need. By keeping their jobsites clean and performing high-quality work, I’m able to ensure they have positive experiences.”

Advanced Plumbing & Drain Master’s small size allows it to promptly respond to its clients’ calls and provide them with 24/7 emergency service. “My goal is to get to every job as quickly as possible,” affirms Mr. Barrera. “My customers know I’ll be ready to help them with their plumbing systems whenever they need me, and they really appreciate that.”

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Company Philosophy

“I strive to build a lasting relationship with every client, and the most effective ways to do that are to provide them with excellent service and treat their home or business as if it were my own. I take a lot of pride in my work and focus on completing each project with 100 percent customer satisfaction.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Advanced Plumbing & Drain Master, the best way to keep customers happy is to provide them with lasting solutions to their plumbing problems, not temporary fixes. “My favorite part of the plumbing process is giving my clients the best possible service,” says owner Luis Barrera. “They really appreciate the neatness and quality of my work, and I love giving them the repairs and services they need.”

Advanced Plumbing & Drain Master has been repairing, maintaining, and installing plumbing systems for residential and commercial clients in Contra Costa and Alameda Counties since 2013. The company has the training and equipment to handle everything from drainage work and faucet replacements to toilet and sink repairs, and it’s also qualified to fix and replace sewer lines, install water heaters and whole-house water purification systems, and more.

Unlike less experienced plumbing companies that take too many service calls and often leave their clients waiting as a result, Advanced Plumbing & Drain Master prides itself on offering fast service for both routine and emergency calls. “When a customer calls, I try to be at the jobsite within the hour,” affirms Mr. Barrera. “My clients appreciate that I’m always ready to help them with their plumbing systems.”

To further differentiate itself from its competition, Advanced Plumbing & Drain Master provides every job with the hands-on expertise of Mr. Barrera himself, which he says is important for ensuring each customer’s needs are met. “I’ve been working in the plumbing industry since 2002, and I started my own company because I wanted to offer people the professional work they deserve. My goal is to have a good relationship with every customer and make sure they’re completely satisfied with my work.”

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Industry Info

Don’t underestimate the importance of having a working knowledge of your home’s plumbing system.

 Most homeowners don’t know much about plumbing—they turn on the faucet every day and expect water to come out. So, on the rare occasion when the water doesn’t come out, they can be left in a tight spot, unsure of what to do.

Luis Barrera, owner of Advanced Plumbing & Drain Master in Antioch, says there are a few things every homeowner should know about their plumbing system. “The most important thing to know is the location of the main shut-off spots. I get a lot of calls from people who have a leak and don’t know how to shut off their water. It’s important to know how to do this because you can prevent secondary damage in the event of a leak.”

Mr. Barrera says another item most homeowners neglect is drain maintenance. “Normally, drainage systems that clog up have to be snaked out to be repaired. Grease and other things can get into the lines and cause backups and clogs. Instead of waiting until your pipes get stopped up, I suggest preventative maintenance measures like hydrojetting. This can prevent the lines from clogging up, corroding and getting filled with grease. In addition to having your lines hydrojetted once a year, I recommend having an annual camera inspection so a plumber can identify cracks, leaks and other impending problems.”

Along with regular cleaning and video inspections, Mr. Barrera recommends having a plumber check on your home’s water systems. “Flex lines, angle stubs and water heaters should be checked regularly,” he says. “That way, you can catch problems before they happen and prevent secondary damage from water leaks.”

If you have hard water, Mr. Barrera suggests looking into a whole-house purification system. “Purification systems protect the life of plumbing systems because they purify the water at the source instead of the hard water coming in from the city supply,” he explains. “Depending on the area in which you live, hard water from the tap can damage everything from your toilet and dishwasher to your pipes. A purification system will prevent that and save you money over time.”

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Frequently Asked Questions
Q: How long will it take to complete my plumbing job?
A: “That depends on the type of work, but before your job begins, I’ll talk to you about what to expect.”
Q: How quickly can you get to my job?
A: “I schedule work according to my clients’ needs, and I’m often able to get to an emergency job within an hour of the call. If I’m very busy, I’ll give you a timeframe so you know what to expect.”
Q: How much will it cost to fix my plumbing issue?
A: “The cost of every job is based on the type of work and the products I install. Once I know what you need, I can give you an estimate for the work.”
Q: What’s the process if I have a plumbing stoppage?
A: “The stoppage could be caused by a variety of things, so I usually start by snaking the pipe. Sometimes when I’m snaking, I’ll find grease and may have to clear the pipe via hydrojetting. I can also perform a camera inspection to see if the line is broken.”
Q: What brands do you work with?
A: “I can repair all brands, but I like to install Grohe, Toto, and Takagi products because of their quality and value.”
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SELECTED PHOTOS FROM Advanced Plumbing & Drain Master

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Luis Barrera

Expert CONTRIBUTOR PROFILE

Luis Barrera: An Advanced Career

By James Florence, Diamond Certified Resource Reporter

ANTIOCH — When asked how he got into the plumbing industry, Luis Barrera credits a family connection. “When I was in my early 20s, I had an uncle who was a plumber, and through him I became acquainted with the trade,” he recounts. “I was intrigued by the technical aspects and it seemed like I could make a decent living, so I decided to pursue it as a career. About 10 years later, I got my license and started my own business, which I’m still running today.”

Today, as owner of Advanced Plumbing & Drain Master, Luis says while running a business isn’t easy, it’s worth the extra effort. “It’s a lot of responsibility, but it also keeps me motivated. I take a lot of pride in having my own business.” When asked his favorite part of his job, Luis replies that it’s the fulfillment derived from helping others. “I like making my customers happy by solving their problems. There’s nothing better than seeing the smile on a customer’s face after I’ve bailed them out of a bad situation.”

Originally from Belize, Luis came to the United States in 2002. Today, as a resident of Antioch, he expresses his appreciation for the professional opportunities his relocation has afforded him. “In Belize, the plumbing industry isn’t as advanced as it is here, and as a result, it doesn’t pay much. I’m thankful to be in a place where there’s a higher standard of professionalism and plumbers are well-compensated for their work.”

Outside of work, Luis spends the bulk of his time with his wife, Flore, and their two children. “On the weekends, we like doing family activities like swimming, going to the movies and going out to dinner,” he says. “I also play in a soccer league, so every Sunday we all go out to the game.”

In regard to his professional career, Luis espouses the importance of customer service. “I think the key to having a successful business is providing good customer service,” he affirms. “After all, it comes down to having happy customers, and the only way you’re going to achieve that is by being on time, courteous and solving their problems, which is what I always try to do.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: What’s the best gift you’ve ever received?
A: My kids.

Q: Are you an early bird or a night owl?
A: A little bit of both.

Q: What’s your favorite restaurant?
A: Red Lobster.

Q: What’s your favorite thing to do on a rainy day?
A: Go outside and play with my kids in the rain.

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Expert articles
  • How to Unclog Your Kitchen Sink

    ANTIOCH — When your kitchen sink gets clogged, your first instinct might be to call a plumber. However, by using a simple technique, you may be able to solve this problem yourself. Simply cover up the clogged drain hole and turn on your garbage disposal. When the disposal comes on, it’ll create air in the pipe, which should generate enough force to remove the clog and allow the opposite basin to drain.

    While this may solve your problem for the time being, if you’re having recurrent sink clogs, your drain pipe probably has a lot of buildup. Rather than letting this condition continue to get worse, have a plumber hydrojet the line. Since drain pipes tend to accumulate grease and other buildup over time, hydrojetting your line once a year is a good maintenance measure for keeping it clear. It’s also a good idea to have your plumber perform an in-line camera inspection to identify cracks, leaks and other potential issues.

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Expert video tip
  • Video: Simple Solution for Sink Clogs

    Complete Video Transcription:

    ANTIOCH — Host, Sarah Rutan: If your kitchen sink is clogged, there’s a simple technique you should try before calling a plumber. Today we’re in Antioch with Diamond Certified Expert Contributor Luis Barrera of Advanced Plumbing & Drain Master to learn more.

    Diamond Certified Expert Contributor, Luis Barrera: Well, it’s an easy and simple tip. You know, most people have clogs in their homes, whereby you don’t really need to use a snake to unclog a sink. You could go ahead and cover the drain-hole on the opposite side of the garbage disposal. Turn the garbage disposal on. The water that’s inside the sink will create air into the pipe, which creates force and unclogs the sink. Easy tip! You don’t have to call a plumber.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Advanced Plumbing & Drain Master WEBSITE AND EXTERNAL FEED
  • Advanced Plumbing & Drain Master SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Advanced Plumbing & Drain Master
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 26 VERIFIED CUSTOMERS i
Advanced Plumbing & Drain Master : Average 9.4 out of 10 based on 26 unique customer surveys of customer satisfaction.

Stephanie B.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

1 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them all the time to friends, family and everybody.

They are very friendly, professional and they took care of the job and are very convenient.

James

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

2 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

They go beyond what they are supposed to do.

They are thorough, they show up within the time frame they give you, they do the job, they answered all the questions I had, they showed up during a holiday, and they are reasonably priced.

Mr. C.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

3 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they are doing. They are good.

They did the work quickly. I had an issue with my sink being clogged and we tried someone before them and they couldn't resolve the issue. These guys solved it.

Barnette J.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

4 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very good service, great pricing, and they were immediately here for us.

The pricing

Wayne B.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

5 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were punctual and on time.

They were quick to respond when I called them.

Matt S.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

6 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, reasonable, and they are speedy. They get right on it.

Their integrity

Dechelle R.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

7 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was really nice and helpful. He actually spent time with me to help me understand the process and gave me a hex tool for my garbage disposal.

The hex tool he left for my garbage disposal

Sharon C.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

8 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

They were on time and fixed the problem.

Braulio J.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

9 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend that people use them. They have professional and experienced technicians. They are a good company.

Their services

Margaret S.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

10 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were helpful.

I have nothing to add.

Alan J.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

11 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were timely.

The fact that they were timely, I am a stickler for being on time.

Collen M.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

12 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very personable and very easy to get along with.

The service they provided

Sheely S.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

13 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very quick to respond, courteous and on time.

They came in and cleaned up and when they were done which is rare these days for any company to do.

Jennifer W.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

14 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was pretty good, just a plugged drain.

The pricing

Eileen G.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

15 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job and they were friendly. I had tried another company before them and it was an exact opposite experience as far as being professional is concerned.

They were really kind. I needed an extra part and they found it immediately and replaced it quickly.

F. M. R.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

16 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very knowledgeable, they come prepared, and very skilled within their craft. They helped me identify a couple different drains we have in the restaurant.

Their customer support

Jordan

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

17 of 26

Quality 9
9 10
Loyalty Yes
CRITIQUE

It was a fast and painless process.

Not that I can think of.

M. R. P.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

18 of 26

Quality 9
9 10
Loyalty Yes
CRITIQUE

They have a master application with all my chains, they do a great job at all the locations whenever we have an issue. They have a great front office staff.

They are always timely with the work.

Juan S.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

19 of 26

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would tell them to use this company.

Down to earth

Steven A.

VERIFIED Advanced Plumbing & Drain Master CUSTOMER

20 of 26

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were professional and on time.

I liked their promptness.

Read All 26 Survey Responses at Ratings View