Diamond Certified Company Report

Advance Tree Service, Inc.

Diamond Certified Company Report

Advance Tree Service, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 335 VERIFIED CUSTOMERS i

Benjamin W.

VERIFIED Advance Tree Service, Inc. CUSTOMER

1 of 335

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time and did a good job.

They did a good job.

Joan B.

VERIFIED Advance Tree Service, Inc. CUSTOMER

2 of 335

Quality 9
9 10
Loyalty Yes
CRITIQUE

I liked their professionalism. We were very satisfied.

Patricia A.

VERIFIED Advance Tree Service, Inc. CUSTOMER

3 of 335

Quality 9
9 10
Loyalty Yes
CRITIQUE

You can depend on them. They do good work. I have used them for several years.

Read All 335 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

President Darren Edwards and his father, Lew, are veterans of the tree service industry.

Advance Tree Service, Inc. provides full-service tree care for residential and commercial clients in Contra Costa, Alameda, and Solano Counties. The family-owned and operated company provides treescape maintenance, tree removals, stump grinding, emergency care, new tree installation, and more. With two certified arborists as owners, it’s also qualified to provide consultations and health diagnosis reports for insurance companies, real estate professionals, and permit processes.

Co-owner Darren Edwards spent years working in various aspects of the tree care industry before establishing his own company. He eventually partnered with his father, Lew Edwards, and began servicing the Lamorinda area’s trees and landscapes. Darren says Advance Tree Service benefits from a rare blend of practical knowledge and customer service skills. “We’re absolute professionals, and we take the time to educate our clients and address their concerns.”

Advance Tree Service also offers tree pest control, lawn infestation and weed abatement services. Instead of standard spraying practices, the company opts to use environmentally-safe chemical injections and techniques on trees and lawns. For more information about its services, Darren invites potential customers to visit www.advancetree.com.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Advance Tree Service, Inc.

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County
Solano County

SERVICES PERFORMED

Full-Service Tree Care
Arborist Consulting & Reports

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Advance Tree Service, Inc.

An Advance Tree Service technician works on a client’s tree.

Company Profile

Advance Tree Service, Inc. provides full-service tree care for residential and commercial clients in Contra Costa, Alameda, and Solano Counties. The family-owned and operated company provides treescape maintenance, tree removals, stump grinding, emergency care, new tree installation, and more. With two certified arborists as owners, it’s also qualified to provide consultations and health diagnosis reports for insurance companies, real estate professionals, and permit processes.

Co-owner Darren Edwards spent years working in various aspects of the tree care industry before establishing his own company. He eventually partnered with his father, Lew Edwards, and began servicing the Lamorinda area’s trees and landscapes. Darren says Advance Tree Service benefits from a rare blend of practical knowledge and customer service skills. “We’re absolute professionals, and we take the time to educate our clients and address their concerns.”

Advance Tree Service also offers tree pest control, lawn infestation and weed abatement services. Instead of standard spraying practices, the company opts to use environmentally-safe chemical injections and techniques on trees and lawns. For more information about its services, Darren invites potential customers to visit www.advancetree.com.

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Company Philosophy

“We’re dedicated to providing equally professional care for our clients and the environment. We’re a service-oriented firm, and we pride ourselves on offering a high level of customer satisfaction.”

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Comparative Summary

Advanced Tree Service’s highly skilled crew, working under the supervision of two Certified Arborists, sets the stage for their clients’ continued customer satisfaction, year after year. Unlike many companies in the tree care industry, Advance Tree Service’s crewmembers are long-term employees.

“We’ve had the same crews for years,” says Darren Edwards, president and owner.

In addition to their longevity with the company, crewmembers are continuously trained, taking courses to keep their skills sharp and up-to-date. Each has honed individual areas of expertise regarding the types of trees pruned and treated. The bottom line: all crewmembers are completely qualified and trained before tending to any tree.

Promptness and dependability are of the utmost importance. Clients are notified if an arborist or crew is running more than a few minutes late for an appointment; customers are never left waiting.

“Even when the arborists make an appointment, we don’t say we’re going to come on Tuesday between this time and that time,” says Mr. Edwards. “We say we’re going to be there Tuesday at 10:00, and we’re there Tuesday at 10:00.”

Because there is someone in the office during all business hours, the lines of communication are always open.

Company owners and Certified Arborists, Darren and Lew Edwards, work closely with all clients and provide supervision at job sites when needed. They are honest and upfront about what is healthy or unhealthy for the trees. As such, they will never do anything that will harm a tree, and they may actually recommend not doing what the customer has in mind, like pruning a pine tree in summer–which can lead to its demise. In such cases, they will tactfully suggest postponing a job until the proper time. “We’d rather lose business than lie to get business,” says Mr. Edwards.

The employees of Advance Tree Service use great care when it comes to job preparation and cleanup. They use the utmost consideration in protecting whatever is under the tree and take proper measures to prevent damage to the surrounding vegetation. So, they’ll never damage the client’s lawn and will do everything possible to minimize the impact to all growth in the yard. Upon completion of the job, they take their time to make sure that everything is raked and removed. The crew leaves the job site looking as good as–if not better–than they found it.

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Industry Info

Nothing can replace skill, experience and integrity. It’s important to make sure that the landscaping/treescaping company you hire is being run in a legal and ethical manner. It should be reputable and reachable, with clearly defined contact information.

Plenty of any companies offer cheap prices but provide low-quality service. Often, illegal and/or inexperienced workers are sent to a job site, only to damage a tree beyond repair. Unfortunately, with some trees, once they’re gravely damaged they can’t be healed.

Make sure the people you hire to work in your yard are covered by the proper insurance. There are documented stories of workers who have fallen from trees while on a job who have subsequently sued the homeowner. To avoid something like this happening to you, be sure to find out how long a company has been in business and ask to see their credentials, references, and legitimate proof of insurance. Keep in mind that anybody can generate false documentation on a computer, so exercise caution. When considering a company for insurance work (as in cases of storm damage, etc.), it’s better to work directly with the insurance company. Then you’re sure to be covered.

Getting the best results means hiring the most skilled and experienced people. It pays to ask the company representative if their workers take classes to stay up-to-date on the skills, equipment, and techniques.

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Frequently Asked Questions

Q: Can I prune trees myself?

A: It’s better to enlist professionals. Improper cutting can damage or even kill a tree. In addition, it can be downright dangerous if the right equipment isn’t used or proper safety measures aren’t taken. Experience is a must in this case.

Q: Besides pruning, do you offer other remedial care for trees that are having problems?

A: Yes. Our professional arborists can diagnose a tree’s condition and treat it for insects or inject it with vitamins to make it healthier.

Q: How about maintenance?

A: We do property management for homeowners, businesses, and apartment complexes, including mowing and cleanup. For our homeowner clients, we provide more of a detailed maintenance for their yards. We also offer sprinkler maintenance.

Q: Do you offer advice for people who want to save money?

A: Yes. We can answer questions about fertilization and other matters for our do-it-yourself clients. We will also teach people about the proper watering of trees between maintenance calls, so that it doesn’t get to a point where a tree can’t be saved.

Q: Are clients consulted about how they want their trees and yards to look?

A: Yes. We work with clients regarding what branches they would like removed during tree pruning and maintenance. However, if what they want is detrimental in any way, our experts will try to steer them toward a better plan of action. In the case of landscaping, we always make sure that the homeowner agrees upon where we place the plants.

Q: Do you have a lot of repeat customers?

A: Yes. More than half of our business is from clients who have used us in the past. In most cases, the crew that is familiar with a certain client is the one sent out.

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SELECTED PHOTOS FROM Advance Tree Service, Inc.

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Diamond Certified RATINGS ON Advance Tree Service, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 335 VERIFIED CUSTOMERS i

Benjamin W.

VERIFIED Advance Tree Service, Inc. CUSTOMER

1 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

They were on time and did a good job.

They did a good job.

Elizabeth J.

VERIFIED Advance Tree Service, Inc. CUSTOMER

2 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

We've used them twice, and they are a great company. They did such a good job the first time that we didn't considering calling anyone else.

They come in, do the job, and they really care about trees. They keep the esthetics with meeting the needs of the customers.

Fred B.

VERIFIED Advance Tree Service, Inc. CUSTOMER

3 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

They were knowledgeable, friendly, and thorough. They answered any questions that I had and made sure I understood the scope of work.

I would say their professionalism

Gary B.

VERIFIED Advance Tree Service, Inc. CUSTOMER

4 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

The workers were professional and did a great job. The company is very professional.

They got all the work done at one time.

Gene B.

VERIFIED Advance Tree Service, Inc. CUSTOMER

5 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

They were experienced and provided great customer service. We have been using them for many years.

Their knowledge

John R.

VERIFIED Advance Tree Service, Inc. CUSTOMER

6 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

They were on time, and they did what they said they would do.

Nothing

Kathy Z.

VERIFIED Advance Tree Service, Inc. CUSTOMER

7 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

They showed up on time.

They are very personable.

Lily T.

VERIFIED Advance Tree Service, Inc. CUSTOMER

8 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

They were very good.

They knew what they were doing. They were on time, and they did what they said they would do.

Mark R.

VERIFIED Advance Tree Service, Inc. CUSTOMER

9 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

They are reliable, dependable, and they do a fantastic job. They clean up, and they follow through. They do a great job.

I would say the quality of the organization, they are just great from the owner to the installers.

Peter B.

VERIFIED Advance Tree Service, Inc. CUSTOMER

10 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

They did great work.

I liked the workers that came out to do the job. They were very efficient.

Sara R.

VERIFIED Advance Tree Service, Inc. CUSTOMER

11 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

I was very satisfied with the job that they did.

I really don't know.

Stephanie L.

VERIFIED Advance Tree Service, Inc. CUSTOMER

12 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

They were very professional and priced well.

The owner was very personable.

Will P.

VERIFIED Advance Tree Service, Inc. CUSTOMER

13 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

I have referred them to my accountant who was looking for a tree service company.

The salesperson was very nice, on time, and the workers were fantastic.

N.L.

VERIFIED Advance Tree Service, Inc. CUSTOMER

14 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

They do good, quality work.

They are reliable.

T.A.

VERIFIED Advance Tree Service, Inc. CUSTOMER

15 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

I liked the work that they did. I would tell people that the work was good, affordable, and of good quality.

They provide good quality work.

Bill C.

VERIFIED Advance Tree Service, Inc. CUSTOMER

16 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

Professional, efficient, and a good deal

They worked with me on getting my project done.

Brian M.

VERIFIED Advance Tree Service, Inc. CUSTOMER

17 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

Outstanding service

Their reliability and dependability

Cynthia S.

VERIFIED Advance Tree Service, Inc. CUSTOMER

18 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

I wouldn't use anybody but them.

There was a dangerous situation, so they came as soon as possible, took the danger away, and came back to finish the project we hired them for.

Ernist E.

VERIFIED Advance Tree Service, Inc. CUSTOMER

19 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

I'd tell people to hire them.

I had them work for me a year ago, and I'm totally satisfied. They provide good service.

Fabian F.

VERIFIED Advance Tree Service, Inc. CUSTOMER

20 of 335

Quality 10
10
Loyalty Yes
CRITIQUE

They did what they said they would do.

Efficiency and pricing

Read All 335 Survey Responses at Ratings View

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