Diamond Certified Company Report

911 Remediation LLC

Diamond Certified Company Report

911 Remediation LLC

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 110 VERIFIED CUSTOMERS i

Jasmin M.

VERIFIED 911 Remediation LLC CUSTOMER

1 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very thorough with explanations of what was going on and the mold testing process.

He educated me on the test and air quality. He taught me things I didn't know about mold.

Baron C.

VERIFIED 911 Remediation LLC CUSTOMER

2 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're on time, they know what they're doing, and they have a fair price.

They are always available when I need them.

Angelina R.

VERIFIED 911 Remediation LLC CUSTOMER

3 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They handled my emergency pretty fast.

It was fast, and they gave me a lot of good information when they came.

Read All 110 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

9 11 Remediation LLC provides a complete range of water and fire damage restoration services for residential and commercial clients throughout the Greater Bay Area. The company is available 24/7 to handle emergency situations, and it also has the training and equipment to clean air ducts, perform mold inspection and removal, inspect crawlspaces, and more.

Business Operations Manager Roee Erenshteyn says 911 Remediation’s customer-oriented business practices have been important aspects of its success. “We understand that experiencing fire or water damage in a home or office can be frustrating, so we are always sympathetic about our clients’ situations and reassure them that we’ll take care of everything. Our professionalism and friendly demeanor help relieve a lot of stress for our customers, which they really appreciate.”

911 Remediation takes a full-service approach to remediation, from providing in-depth information before work begins to following up with clients after their projects are completed to make sure they’re satisfied. “By controlling every phase of remediation, we’re able to streamline the process and keep our customers well-informed,” says Mr. Erenshteyn. “We combine high levels of professionalism and customer service to determine the best course of action for each job.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON 911 Remediation LLC

COMPANY CONTACT
Locations

Alameda County
Contra Costa County
San Francisco
Marin County
San Mateo County
Santa Clara County
Napa County
Solano County
Sacramento Counties

Get Directions
SERVICES PERFORMED

Water & Fire Damage Restoration
Mold Inspection & Remediation
Crawl Space Moisture Control

DIAMOND CERTIFIED RESEARCHED ARTICLES ON 911 Remediation LLC

Company Profile

9 11 Remediation LLC provides a complete range of water and fire damage restoration services for residential and commercial clients throughout the Greater Bay Area. The company is available 24/7 to handle emergency situations, and it also has the training and equipment to clean air ducts, perform mold inspection and removal, inspect crawlspaces, and more.

Business Operations Manager Roee Erenshteyn says 911 Remediation’s customer-oriented business practices have been important aspects of its success. “We understand that experiencing fire or water damage in a home or office can be frustrating, so we are always sympathetic about our clients’ situations and reassure them that we’ll take care of everything. Our professionalism and friendly demeanor help relieve a lot of stress for our customers, which they really appreciate.”

911 Remediation takes a full-service approach to remediation, from providing in-depth information before work begins to following up with clients after their projects are completed to make sure they’re satisfied. “By controlling every phase of remediation, we’re able to streamline the process and keep our customers well-informed,” says Mr. Erenshteyn. “We combine high levels of professionalism and customer service to determine the best course of action for each job.”

Read moreRead Less
Company Philosophy

“We’re a family-oriented company, and we treat each customer like they’re part of that family. Our clients’ health is our business, so we always make sure we’re there when they need us and do everything in our power to make their indoor environments safer and healthier.”

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for water and fire damage restoration contractors that have earned the prestigious Diamond Certified award. For 911 Remediation LLC, the keys to achieving and maintaining high levels of customer satisfaction are simple: always put the needs of its clients first and work with their best interests in mind. “We understand that experiencing fire and water damage can be very stressful, so we put ourselves in our customers’ shoes and fight for what’s right for them,” says Business Operations Manager Ray Krigel. “Our goal is to make sure each client’s insurance company does what’s best for the situation, not just what’s cheapest and easiest for them.”

911 Remediation has been providing water and fire damage restoration services for residential and commercial clients throughout the Greater Bay Area since 2007. The company is available 24/7 to handle emergencies, and it also has the training and equipment to clean air ducts, inspect crawlspaces, and perform mold testing and removal.

Unlike restoration contractors that hire inexperienced technicians in an effort to reduce their operating costs, 911 Remediation maintains a staff of industry professionals who are trained to help clients through every step of the remediation process. “From our managers to our technicians to our customer service staff, everyone who works here is passionate about providing clients with courteous, thorough services,” says Mr. Krigel. “Remediation work can be confusing if you’ve never dealt with it before, so we make sure to address each client’s concerns and keep them informed every step of the way.”

Another distinguishing attribute of 911 Remediation is its dedication to quality control in every aspect of its work. “Whenever we start a project, the person who performs the initial inspection is the same person who handles the entire remediation process,” explains Mr. Krigel. “That way, the client always knows who to talk to and we can make sure everything is completed to their exact specifications and adheres to the highest standards of quality.”

Read moreRead Less
Industry Info

Take simple steps to protect and preserve your belongings after a fire. A good damage restoration contractor can save you a lot of time, money and hassle by salvaging, cleaning, and restoring items that other contractors may not know how to save, but even the best companies will leave some steps of the cleanup process to you. To ensure a quick return to your normal living situation, consider the following tips:

Leave the big cleanup to the professionals. Don’t attempt to wash walls, shampoo carpet or clean upholstery without approval from your restoration contractor—using improper methods can exacerbate the damage and permanently set stains. You should also get permission to clean heavy items and potentially hazardous areas.

Have electrical appliances and lights professionally inspected. Appliances that have been exposed to fire and water can be electrical hazards. Ceiling fans and lights should be inspected by an electrician to rule out wiring damage or electrical problems that could potentially reignite and cause another disaster.

Don’t track dirt and soot around your home. Limit moving around in fire-damaged areas of your home until they’re cleaned by a professional. If you must enter rooms that have been damaged by fire and smoke, put down towels, rugs or protective coverings before walking on the floor to avoid tracking dirt into other areas of your home.

Cover heating and air conditioning registers. Air movement can stir soot and ash within your home, so shut air vents and mask them with plastic in areas where you don’t need air circulation. In rooms that require heating or cooling, secure layered sections of cheesecloth over the air ducts to allow air flow.

Protect chrome surfaces. Chrome and stainless steel surfaces such as appliances, kitchen and bathroom fixtures, and sinks can become stained or damaged by soot. To prevent this, clean and protect them by lightly coating them with baby oil or petroleum jelly.

Care for your clothing. Regular dry cleaners can actually set in smoke odors, so talk to a cleaning professional about the best ways to clean your clothing.

Read moreRead Less
Frequently Asked Questions

Q: How can I learn more about your services?

A: You can visit our website, www.911remediation.com, for general information about our remediation work. You can also call us and talk to one of our customer service staff members—they’re carefully trained and have a lot of industry knowledge, so they can answer almost any question you have. If your question is complicated, one of our project managers can talk to you about your specific needs.

Q: Do you work on jobs of all sizes?

A: Yes, we do everything from small, $100 jobs to large projects that can cost up to $250,000. We’re ready for anything, and we adhere to the same high standards of quality on every job, regardless of its size.

Q: How do I proceed if I have water damage and need my insurance to cover the remediation services?

A: The first thing you should do is contact us, and your second call should be to your insurance company to file a claim. This is the only time you’ll be in contact with your insurance company. After that, we’ll take over all communications so you have one less thing to worry about after experiencing a loss.

Q: Is it important to deal with water damage right away?

A: Water leaks, flooding and other water damage situations are usually pretty urgent—if you wait too long, a secondary damage will occur: mold growth. That’s why it’s important to reach out to a remediation company as soon as water damage occurs so dry-out and cleanup can begin immediately. If we’re dealing with sewage water, we’ll also sanitize the affected area. Our customer service staff can help you decide the best course of action to take.

Q: Can I remove mold myself?

A: No. Mold is hazardous and can cause severe respiratory problems. It’s very important that you call a certified mold remediation company if you suspect your home or business has materials that contain mold. Any attempt to remove mold or disturb mold-containing materials can be hazardous to your health and the health of others who come into contact with the materials or the dust particles they leave behind.

Read moreRead Less

SELECTED PHOTOS FROM 911 Remediation LLC

View Comments
Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Erez Gilad

Expert CONTRIBUTOR PROFILE
  • Erez Gilad is a 12-year veteran of the restoration industry and owner of 911 Remediation LLC, a Diamond Certified company. He can be reached at (510) 221-6767 or by email.

Erez Gilad: Around the World

By James Florence, Diamond Certified Program Reporter

RICHMOND — Erez Gilad was raised on his family’s farm in Israel, and it was there that he learned the trade of his forefathers. As he matured, however, he began to develop bigger ambitions—ones that would eventually take him to the other side of the planet. “I moved to California in 2006, right after I completed my service with the Israel Defense Forces,” he remembers. “I had a friend who lived in the Bay Area and owned his own business, which was my dream. He told me about a colleague who was looking for someone to help establish a local restoration franchise. It seemed like a great opportunity, so I decided to take it. I started out doing carpet cleaning, just to become more familiar with the industry, and I gradually earned my general contractor’s license, as well as certifications in air duct cleaning and water and fire damage remediation.”

Today, as owner of 911 Remediation Inc., Erez says one of his favorite parts of his job is addressing the psychological aspects of the work. “When people experience a structural loss, they’re typically stressed, confused and angry. When we come into their homes with a friendly face and take control of the situation, it relieves a lot of their stress. I enjoy helping our customers and reassuring them that everything will be taken care of.”

Erez divides his time between the Bay Area and his home country, where he lives with his wife, Rinat, and daughters, Noya and Liya. When asked his favorite part about Northern California, he says he appreciates the harmonious integration of its diverse populous. “You have people from all over the world living together and accepting each other as human beings, which I love to see.”

Outside of work, Erez enjoys a variety of active pastimes, from soccer and yoga to running and swimming. “I also love spending time with my family,” he says. “We enjoy travelling all over the world and seeing new places, but we also like going to the beach and just playing in our backyard.”

When asked the first thing he’d do if he were to retire tomorrow, Erez says he would take his interest in travel to a new level. “I don’t know if I’ll ever retire—I’m the kind of person who always needs something to keep me going. However, if I did, I’d like to take a trip around the world. I recently read about a yacht that goes around the world in 180 days, which would be amazing.”

Ask Me Anything!

Q: Coffee or tea?
A: Coffee in the morning and tea in the evening.

Q: What’s your favorite local restaurant?
A: Betelnut in San Francisco.

Q: What’s your favorite thing to do on a rainy day?
A: Answer our customers’ calls, of course!

Q: What’s your favorite snack?
A: An Israeli peanut butter snack called “Bamba.”

Q: Do you collect anything?
A: Hats.

Read moreRead less
Expert articles
  • Professional Mold Remediation

    RICHMOND — When it comes to removing an in-home mold infestation, proper procedure is critical, not only to ensure a thorough job but also to avoid further contamination. That’s why, if you have a substantial mold problem in your home, your best bet is to call a remediation professional.

    The first thing a mold remediation company will do is contain the affected area by putting up plastic, which will keep mold spores from escaping while the work is taking place. In addition to being sealed, the work area is put under negative pressure to capture any airborne spores or particles that alight during the course of the job. Of course, while it’s important to contain the work space, it’s equally crucial for the workers themselves to be protected against contamination, which is why professionals always wear full protective gear.

    In most cases, removing a mold infestation involves a lot more than just wiping down surfaces, especially if the mold is often rooted within drywall and/or structural wood. In this scenario, demolition will be necessary to ensure a thorough removal. After opening up the walls, the remediation team will sand down everything inside and place all affected materials in sealed plastic bags to prevent cross-contamination. Finally, they will use microbial wipes and HEPA vacuums to thoroughly eradicate any trace of the mold.

    Read moreRead less
  • How to Minimize the Impact of Water Damage

    RICHMOND — Water damage can be devastating, not only due to the damage itself, but also because it can throw a wrench in your daily routine. One way to minimize the impact of water damage is to deal with it immediately, as delayed action increases the chance for secondary damage like mold and mildew growth. After calling a restoration specialist, here are some steps you can take to curtail the damage before the professionals arrive:

    • Shut off your home’s water main, which is typically located at the sidewalk in front of your home. In the event of a broken pipe, shutting off this valve will stop the water from entering your home.

     

    • Try to identify the source of the leak—it’ll help the professionals solve the problem more quickly upon their arrival.

     

    • Open your windows and doors to provide maximum ventilation.

     

    • Mop as much standing water as you can. You can also use towels to dry wet areas.

     

    Remember, when water damage occurs, hiring a professional to dry out the structure is the key to avoiding problems after the fact, particularly mold. By getting professional assistance and taking independent measures, you can minimize the effects of water damage on both your home and life.

    Read moreRead less
Expert video tip
  • Video: Secondary Effects of Water Damage

    Complete Video Transcription:

    RICHMOND — Host, Sarah Rutan: When water damage occurs in your home, you’ll need to act promptly to avoid potential secondary effects. Today we’re in Richmond with Diamond Certified Expert Contributor Erez Gilad of 911 Remediation to learn more.

    Diamond Certified Expert Contributor, Erez Gilad: If you suffer water damage it is important to deal with it immediately to avoid secondary damage such as mold growth. There are some steps you can take before professional arrive. Shut off the main water. Identify the source of the leak. Open your windows and doors; ventilation is very important. Mop the standing water as much as you can. Use towel to sop the water. Please note that using a professional to dry out the structure is the key to avoid secondary damage of mold growth on the structure and spreading mold spores in the air.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
  • Video: Secondary Effects of Water Damage

    Complete Video Transcription:

    RICHMOND — Host, Sarah Rutan: When water damage occurs in your home, you’ll need to act promptly to avoid potential secondary effects. Today we’re in Richmond with Diamond Certified Expert Contributor Erez Gilad of 911 Remediation to learn more.

    Diamond Certified Expert Contributor, Erez Gilad: If you suffer water damage it is important to deal with it immediately to avoid secondary damage such as mold growth. There are some steps you can take before professional arrive. Shut off the main water. Identify the source of the leak. Open your windows and doors; ventilation is very important. Mop the standing water as much as you can. Use towel to sop the water. Please note that using a professional to dry out the structure is the key to avoid secondary damage of mold growth on the structure and spreading mold spores in the air.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
911 Remediation LLC WEBSITE AND EXTERNAL FEED
  • 911 Remediation LLC SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON 911 Remediation LLC
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 110 VERIFIED CUSTOMERS i
911 Remediation LLC : Average 8.6 out of 10 based on 110 unique customer surveys of customer satisfaction.

Jasmin M.

VERIFIED 911 Remediation LLC CUSTOMER

1 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very thorough with explanations of what was going on and the mold testing process.

He educated me on the test and air quality. He taught me things I didn't know about mold.

Baron C.

VERIFIED 911 Remediation LLC CUSTOMER

2 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're on time, they know what they're doing, and they have a fair price.

They are always available when I need them.

Angelina R.

VERIFIED 911 Remediation LLC CUSTOMER

3 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They handled my emergency pretty fast.

It was fast, and they gave me a lot of good information when they came.

Britney M.

VERIFIED 911 Remediation LLC CUSTOMER

4 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they have an issue with mold, contact them.

I felt like he knew what he was talking about, and he knew where to find mold if there was any.

S.A.C.A.

VERIFIED 911 Remediation LLC CUSTOMER

5 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were thorough, friendly, and neat. There wasn

It was a pretty dirty job, so they covered everything with plastic. They even wore booties over their shoes. They were conscientious and informative. It was a stressful and traumatic situation, and they were very thoughtful and empathetic.

C.P.A.

VERIFIED 911 Remediation LLC CUSTOMER

6 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were timely, and I had no problems.

They do the job they say they're going to do.

C.B.

VERIFIED 911 Remediation LLC CUSTOMER

7 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend their services.

They are professional, knowledgeable, and friendly.

I.R.

VERIFIED 911 Remediation LLC CUSTOMER

8 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very competitive in price, and they got the job done on time.

I just thought that they had great pricing.

M.R.E.

VERIFIED 911 Remediation LLC CUSTOMER

9 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're efficient, knowledgeable, informative, and professional.

I think they're a prompt service.

Ben M.

VERIFIED 911 Remediation LLC CUSTOMER

10 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a very quick response time, they took the job seriously, and they got it completed quickly.

The swift response time, I've used them before for an emergency flood, and they arrived within 2 hours.

Bo L.

VERIFIED 911 Remediation LLC CUSTOMER

11 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're responsible and easy to work with.

It's easy working with them.

Chandra V.

VERIFIED 911 Remediation LLC CUSTOMER

12 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional.

I don't know the manager's name, but he was very friendly. I never had to come to the property. He sent the pictures to my cell phone. That was very helpful.

Chatan C.

VERIFIED 911 Remediation LLC CUSTOMER

13 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional.

They did the job pretty quickly.

Christopher Z.

VERIFIED 911 Remediation LLC CUSTOMER

14 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're straightforward and honest.

The guy laid everything out for me. He gave me the best option even though it wasn't the most expensive, which I thought was pretty great.

David A.

VERIFIED 911 Remediation LLC CUSTOMER

15 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them over major competitors.

They were prompt, knowledgeable, their equipment was superior to the competitors, and they have more passion for their work.

David G.

VERIFIED 911 Remediation LLC CUSTOMER

16 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a pretty straightforward process, and it wasn't difficult to get things set up.

Mostly that it was not difficult to manage

David P.

VERIFIED 911 Remediation LLC CUSTOMER

17 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were better than I expected them to be.

They were on time, they did exactly what they agreed to do, and they worked with our insurance.

David R.

VERIFIED 911 Remediation LLC CUSTOMER

18 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were nice, professional, and they explained everything very clearly.

They explained everything.

David W.

VERIFIED 911 Remediation LLC CUSTOMER

19 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

They were very thorough, and they did a great job.

Elsie W.

VERIFIED 911 Remediation LLC CUSTOMER

20 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're courteous and professional.

They're courteous and professional.

Read All 110 Survey Responses at Ratings View