Diamond Certified Company Report

911 Remediation LLC

Diamond Certified Company Report

911 Remediation LLC

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 135 VERIFIED CUSTOMERS i

Jasmin M.

VERIFIED 911 Remediation LLC CUSTOMER

1 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very thorough with explanations of what was going on and the mold testing process.

He educated me on the test and air quality. He taught me things I didn't know about mold.

Baron C.

VERIFIED 911 Remediation LLC CUSTOMER

2 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're on time, they know what they're doing, and they have a fair price.

They are always available when I need them.

Angelina R.

VERIFIED 911 Remediation LLC CUSTOMER

3 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They handled my emergency pretty fast.

It was fast, and they gave me a lot of good information when they came.

Read All 135 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Roee Erenshteyn, Business Operations Manager

9 11 Remediation LLC provides a complete range of water and fire damage restoration services for residential and commercial clients throughout the Greater Bay Area. The company is available 24/7 to handle emergency situations, and it also has the training and equipment to clean air ducts, perform mold inspection and removal, inspect crawlspaces, and more.

Business Operations Manager Roee Erenshteyn says 911 Remediation’s customer-oriented business practices have been important aspects of its success. “We understand that experiencing fire or water damage in a home or office can be frustrating, so we are always sympathetic about our clients’ situations and reassure them that we’ll take care of everything. Our professionalism and friendly demeanor help relieve a lot of stress for our customers, which they really appreciate.”

911 Remediation takes a full-service approach to remediation, from providing in-depth information before work begins to following up with clients after their projects are completed to make sure they’re satisfied. “By controlling every phase of remediation, we’re able to streamline the process and keep our customers well-informed,” says Mr. Erenshteyn. “We combine high levels of professionalism and customer service to determine the best course of action for each job.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON 911 Remediation LLC

Service AREA

Alameda County
Contra Costa County
San Francisco
Marin County
San Mateo County
Santa Clara County
Napa County
Solano County
Sacramento County

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SERVICES PERFORMED

Water & Fire Damage Restoration
Mold Inspection & Remediation
Crawl Space Moisture Control

DIAMOND CERTIFIED RESEARCHED ARTICLES ON 911 Remediation LLC

Two 911 Remediation technicians carry state-of-the-art equipment to a restoration job.

Company Profile

9 11 Remediation LLC provides a complete range of water and fire damage restoration services for residential and commercial clients throughout the Greater Bay Area. The company is available 24/7 to handle emergency situations, and it also has the training and equipment to clean air ducts, perform mold inspection and removal, inspect crawlspaces, and more.

Business Operations Manager Roee Erenshteyn says 911 Remediation’s customer-oriented business practices have been important aspects of its success. “We understand that experiencing fire or water damage in a home or office can be frustrating, so we are always sympathetic about our clients’ situations and reassure them that we’ll take care of everything. Our professionalism and friendly demeanor help relieve a lot of stress for our customers, which they really appreciate.”

911 Remediation takes a full-service approach to remediation, from providing in-depth information before work begins to following up with clients after their projects are completed to make sure they’re satisfied. “By controlling every phase of remediation, we’re able to streamline the process and keep our customers well-informed,” says Mr. Erenshteyn. “We combine high levels of professionalism and customer service to determine the best course of action for each job.”

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Company Philosophy

“We’re a family-oriented company, and we treat each customer like they’re part of that family. Our clients’ health is our business, so we always make sure we’re there when they need us and do everything in our power to make their indoor environments safer and healthier.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for water and fire damage restoration contractors that have earned the prestigious Diamond Certified award. For 911 Remediation LLC, the keys to achieving and maintaining high levels of customer satisfaction are simple: always put the needs of its clients first and work with their best interests in mind. “We understand that experiencing fire and water damage can be very stressful, so we put ourselves in our customers’ shoes and fight for what’s right for them,” says Business Operations Manager Ray Krigel. “Our goal is to make sure each client’s insurance company does what’s best for the situation, not just what’s cheapest and easiest for them.”

911 Remediation has been providing water and fire damage restoration services for residential and commercial clients throughout the Greater Bay Area since 2007. The company is available 24/7 to handle emergencies, and it also has the training and equipment to clean air ducts, inspect crawlspaces, and perform mold testing and removal.

Unlike restoration contractors that hire inexperienced technicians in an effort to reduce their operating costs, 911 Remediation maintains a staff of industry professionals who are trained to help clients through every step of the remediation process. “From our managers to our technicians to our customer service staff, everyone who works here is passionate about providing clients with courteous, thorough services,” says Mr. Krigel. “Remediation work can be confusing if you’ve never dealt with it before, so we make sure to address each client’s concerns and keep them informed every step of the way.”

Another distinguishing attribute of 911 Remediation is its dedication to quality control in every aspect of its work. “Whenever we start a project, the person who performs the initial inspection is the same person who handles the entire remediation process,” explains Mr. Krigel. “That way, the client always knows who to talk to and we can make sure everything is completed to their exact specifications and adheres to the highest standards of quality.”

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Industry Info

Take simple steps to protect and preserve your belongings after a fire. A good damage restoration contractor can save you a lot of time, money and hassle by salvaging, cleaning, and restoring items that other contractors may not know how to save, but even the best companies will leave some steps of the cleanup process to you. To ensure a quick return to your normal living situation, consider the following tips:

Leave the big cleanup to the professionals. Don’t attempt to wash walls, shampoo carpet or clean upholstery without approval from your restoration contractor—using improper methods can exacerbate the damage and permanently set stains. You should also get permission to clean heavy items and potentially hazardous areas.

Have electrical appliances and lights professionally inspected. Appliances that have been exposed to fire and water can be electrical hazards. Ceiling fans and lights should be inspected by an electrician to rule out wiring damage or electrical problems that could potentially reignite and cause another disaster.

Don’t track dirt and soot around your home. Limit moving around in fire-damaged areas of your home until they’re cleaned by a professional. If you must enter rooms that have been damaged by fire and smoke, put down towels, rugs or protective coverings before walking on the floor to avoid tracking dirt into other areas of your home.

Cover heating and air conditioning registers. Air movement can stir soot and ash within your home, so shut air vents and mask them with plastic in areas where you don’t need air circulation. In rooms that require heating or cooling, secure layered sections of cheesecloth over the air ducts to allow air flow.

Protect chrome surfaces. Chrome and stainless steel surfaces such as appliances, kitchen and bathroom fixtures, and sinks can become stained or damaged by soot. To prevent this, clean and protect them by lightly coating them with baby oil or petroleum jelly.

Care for your clothing. Regular dry cleaners can actually set in smoke odors, so talk to a cleaning professional about the best ways to clean your clothing.

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Frequently Asked Questions

Q: How can I learn more about your services?

A: You can visit our website, www.911remediation.com, for general information about our remediation work. You can also call us and talk to one of our customer service staff members—they’re carefully trained and have a lot of industry knowledge, so they can answer almost any question you have. If your question is complicated, one of our project managers can talk to you about your specific needs.

Q: Do you work on jobs of all sizes?

A: Yes, we do everything from small, $100 jobs to large projects that can cost up to $250,000. We’re ready for anything, and we adhere to the same high standards of quality on every job, regardless of its size.

Q: How do I proceed if I have water damage and need my insurance to cover the remediation services?

A: The first thing you should do is contact us, and your second call should be to your insurance company to file a claim. This is the only time you’ll be in contact with your insurance company. After that, we’ll take over all communications so you have one less thing to worry about after experiencing a loss.

Q: Is it important to deal with water damage right away?

A: Water leaks, flooding and other water damage situations are usually pretty urgent—if you wait too long, a secondary damage will occur: mold growth. That’s why it’s important to reach out to a remediation company as soon as water damage occurs so dry-out and cleanup can begin immediately. If we’re dealing with sewage water, we’ll also sanitize the affected area. Our customer service staff can help you decide the best course of action to take.

Q: Can I remove mold myself?

A: No. Mold is hazardous and can cause severe respiratory problems. It’s very important that you call a certified mold remediation company if you suspect your home or business has materials that contain mold. Any attempt to remove mold or disturb mold-containing materials can be hazardous to your health and the health of others who come into contact with the materials or the dust particles they leave behind.

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SELECTED PHOTOS FROM 911 Remediation LLC

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Erez Gilad

Expert CONTRIBUTOR PROFILE
  • Erez Gilad is a 12-year veteran of the restoration industry and owner of 911 Remediation LLC, a Diamond Certified company. He can be reached at (510) 221-6767 or by email.

Erez Gilad: Around the World

By James Florence, Diamond Certified Program Reporter

RICHMOND — Erez Gilad was raised on his family’s farm in Israel, and it was there that he learned the trade of his forefathers. As he matured, however, he began to develop bigger ambitions—ones that would eventually take him to the other side of the planet. “I moved to California in 2006, right after I completed my service with the Israel Defense Forces,” he remembers. “I had a friend who lived in the Bay Area and owned his own business, which was my dream. He told me about a colleague who was looking for someone to help establish a local restoration franchise. It seemed like a great opportunity, so I decided to take it. I started out doing carpet cleaning, just to become more familiar with the industry, and I gradually earned my general contractor’s license, as well as certifications in air duct cleaning and water and fire damage remediation.”

Today, as owner of 911 Remediation Inc., Erez says one of his favorite parts of his job is addressing the psychological aspects of the work. “When people experience a structural loss, they’re typically stressed, confused and angry. When we come into their homes with a friendly face and take control of the situation, it relieves a lot of their stress. I enjoy helping our customers and reassuring them that everything will be taken care of.”

Erez divides his time between the Bay Area and his home country, where he lives with his wife, Rinat, and daughters, Noya and Liya. When asked his favorite part about Northern California, he says he appreciates the harmonious integration of its diverse populous. “You have people from all over the world living together and accepting each other as human beings, which I love to see.”

Outside of work, Erez enjoys a variety of active pastimes, from soccer and yoga to running and swimming. “I also love spending time with my family,” he says. “We enjoy travelling all over the world and seeing new places, but we also like going to the beach and just playing in our backyard.”

When asked the first thing he’d do if he were to retire tomorrow, Erez says he would take his interest in travel to a new level. “I don’t know if I’ll ever retire—I’m the kind of person who always needs something to keep me going. However, if I did, I’d like to take a trip around the world. I recently read about a yacht that goes around the world in 180 days, which would be amazing.”

Ask Me Anything!

Q: Coffee or tea?
A: Coffee in the morning and tea in the evening.

Q: What’s your favorite local restaurant?
A: Betelnut in San Francisco.

Q: What’s your favorite thing to do on a rainy day?
A: Answer our customers’ calls, of course!

Q: What’s your favorite snack?
A: An Israeli peanut butter snack called “Bamba.”

Q: Do you collect anything?
A: Hats.

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Expert articles
  • Professional Mold Remediation

    RICHMOND — When it comes to removing an in-home mold infestation, proper procedure is critical, not only to ensure a thorough job but also to avoid further contamination. That’s why, if you have a substantial mold problem in your home, your best bet is to call a remediation professional.

    The first thing a mold remediation company will do is contain the affected area by putting up plastic, which will keep mold spores from escaping while the work is taking place. In addition to being sealed, the work area is put under negative pressure to capture any airborne spores or particles that alight during the course of the job. Of course, while it’s important to contain the work space, it’s equally crucial for the workers themselves to be protected against contamination, which is why professionals always wear full protective gear.

    In most cases, removing a mold infestation involves a lot more than just wiping down surfaces, especially if the mold is often rooted within drywall and/or structural wood. In this scenario, demolition will be necessary to ensure a thorough removal. After opening up the walls, the remediation team will sand down everything inside and place all affected materials in sealed plastic bags to prevent cross-contamination. Finally, they will use microbial wipes and HEPA vacuums to thoroughly eradicate any trace of the mold.

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  • How to Minimize the Impact of Water Damage

    RICHMOND — Water damage can be devastating, not only due to the damage itself, but also because it can throw a wrench in your daily routine. One way to minimize the impact of water damage is to deal with it immediately, as delayed action increases the chance for secondary damage like mold and mildew growth. After calling a restoration specialist, here are some steps you can take to curtail the damage before the professionals arrive:

    • Shut off your home’s water main, which is typically located at the sidewalk in front of your home. In the event of a broken pipe, shutting off this valve will stop the water from entering your home.

     

    • Try to identify the source of the leak—it’ll help the professionals solve the problem more quickly upon their arrival.

     

    • Open your windows and doors to provide maximum ventilation.

     

    • Mop as much standing water as you can. You can also use towels to dry wet areas.

     

    Remember, when water damage occurs, hiring a professional to dry out the structure is the key to avoiding problems after the fact, particularly mold. By getting professional assistance and taking independent measures, you can minimize the effects of water damage on both your home and life.

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Expert video tip
  • Video: Secondary Effects of Water Damage

    Complete Video Transcription:

    RICHMOND — Host, Sarah Rutan: When water damage occurs in your home, you’ll need to act promptly to avoid potential secondary effects. Today we’re in Richmond with Diamond Certified Expert Contributor Erez Gilad of 911 Remediation to learn more.

    Diamond Certified Expert Contributor, Erez Gilad: If you suffer water damage it is important to deal with it immediately to avoid secondary damage such as mold growth. There are some steps you can take before professional arrive. Shut off the main water. Identify the source of the leak. Open your windows and doors; ventilation is very important. Mop the standing water as much as you can. Use towel to sop the water. Please note that using a professional to dry out the structure is the key to avoid secondary damage of mold growth on the structure and spreading mold spores in the air.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Mold Remediation Procedure

    Complete Video Transcription:

    RICHMOND — Host, Sarah Rutan: When it comes to removing a mold infestation, the professionals take a thorough approach. To get a firsthand view of the process, we’re in Richmond with Terry Barlcai of 911 Remediation, speaking on behalf of Diamond Certified Expert Contributor Erez Gilad.

    Terry Barlcai: We’re here today to talk about how to do mold remediation safely. Inside, we’re going to see how the structure is contained. The areas that we’re working on are completely sealed; negative areas running; and the guys inside cleaning up [00:00:18 unintelligible] to ensure that no bacteria or spores are still settled in. As you can see, all the guys are wearing PPE to make sure they are safe and your house is safe. HEPA vacuum – [00:00:32 did all the HEPA vacuum] that’s been done through all the wood members of the structure, to ensure the removal of all bacteria and spores.

    And here, you will see now the guys put in all the affected materials in plastic bags to ensure there will be no cross-contamination once we get it out of the site. So, as you can see, some of the mold is just a surface mold that we can basically wipe down with antimicrobial. No chemicals are in use here. And that’s the importance of doing mold remediation safely.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Roee Erenshteyn

Expert CONTRIBUTOR PROFILE
  • Roee Erenshteyn is CEO of 911 Remediation LLC, a Diamond Certified company. He can be reached at (510) 275-3708 or by email.

Roee Erenshteyn: Getting Acquainted

By James Florence, Diamond Certified Resource Reporter

RICHMOND — When asked how he ended up in the water and fire damage restoration industry, Roee Erenshteyn says it resulted from making an acquaintance that, while remote, was very close to home. “While researching job opportunities online, I got in touch with Erez Gilad, owner of 911 Remediation, via Facebook,” he explains. “We’re both Israeli, and although he lived in the U.S. and I still lived in Israel, we had a lot of mutual connections. After interviewing with him, I started working for his company remotely. In May 2017, I moved to the U.S. to assume the position of CEO.”

When asked his favorite part about his job, Roee says he enjoys the scientific nature of the trade. “There’s a lot that goes into treating water damage in the home—it’s far more complex than simply cleaning up a mess. You need to collect a lot of data and utilize specific treatments to resolve the situation effectively. Scientific investigation is a big part of what we do, and that aspect never ceases to fascinate me.”

A resident of Walnut Creek, Roee expresses his appreciation for his new life in the Bay Area. “I love it here,” he says. “I enjoy the views, the nature, the weather, the food and the people. It’s very different than Israel. There’s a lot of variety and always lots of choices and opportunities.”

Outside of work, Roee engages in a variety of pastimes, from staying fit to spending quality time with his family. “I work a lot, so I try to spend as much time as possible with my wife and daughters,” he affirms. “We enjoy going on field trips in nature, eating out at restaurants and just relaxing at home. I also enjoy working out and training. I used to be a personal trainer, so I love long-distance running, cycling and mountain biking.

When asked about a personal philosophy, Roee cites the importance of maintaining a work/life balance. “I want to be fully devoted to my career and fully devoted to my family,” he explains. “Being the CEO of a company is a great responsibility, but so is being a husband and a father, so it’s important to make time for each. It’s not easy, but I think if you’re intentional, it’s possible to maintain a balance where everyone is happy and no one is neglected.”

Ask Me Anything!

Q: Are you an early bird or a night owl?

A: I consider myself an early bird, but I also stay up late sometimes, so maybe I’m a bit of both.

Q: What’s your favorite local restaurant?

A: Pacific Catch in Corte Madera.

Q: What’s your favorite season?

A: Summer. I like going to the beach and hiking.

Q: If you could travel anywhere in the world, where would you go?

A: South America.

Q: What’s your favorite snack?

A: Fruit. I’m a pretty healthy eater.

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Expert articles
  • Why You Shouldn’t Attempt to Clean Mold Yourself

    RICHMOND — Upon discovering mold in your home, your first instinct will likely be to clean it up yourself. However, in most cases, you’re better off ignoring this instinct and leaving the job to a professional. Why? Because cleaning mold can be far more complicated than you might expect.

    When the average person attempts to clean mold, they typically wipe it up with a bleach and water solution. The problem is, even if the mold appears to have been removed, this may not be true. That’s because mold on drywall, wood flooring and other organic components in the home often has roots that go beyond the surface. In this case, simply wiping up the mold won’t resolve the issue—it’ll only return a few days later. Permanently removing the mold will require more intensive measures.

    Besides being ineffective, attempting to clean mold yourself can actually aggravate the original problem. If you’re not careful, you could disturb the mold spores and cause them to become airborne and spread to other areas of the home.

    Rather than attempting to clean mold yourself, a better course of action is to call a certified mold remediation professional—they’ll have the tools and knowledge to accurately pinpoint the problem, assess its extent, and perform an effective removal. Sometimes all that’s needed is a basic cleaning; other times, a technician will need to physically remove the affected material and replace it. Additionally, improvements like increased ventilation may be required to remedy conditions that allow mold to develop. In any case, a professional will follow specific guidelines to ensure mold is removed in a safe, controlled fashion.

     

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  • Water Damage: What You Need to Know

    RICHMOND — Water damage can strike in many forms, so it’s good to be prepared for all scenarios. Consider the following tips for identifying smaller instances and responding to major ones.

    Identifying signs of water damage

    Given enough time, even a small leak can do a lot of damage to your home, so it’s important to be aware of potential warning signs. These include:

    • Water stains on walls and ceilings
    • Soft, moist wood beneath or behind water-using appliances and fixtures
    • Mold, which requires moist conditions to develop and thrive

    Responding to major water damage

    In the event of major water damage (such as a burst pipe leaking into your home), follow these steps:

    1. Try to locate the source of the water and shut off the water supply to your home.
    2. Take photos of the damage—these will be useful later if you need to file a homeowners insurance claim.
    3. Use a mop or towels to extract as much water as possible.
    4. Open windows to bring air into your home. If you have large fans, focus them on the affected area.
    5. Contact a remediation company right away to come assess the damage.

    When dealing with a major instance of water damage, remember that time is of the essence. Often, homeowners will put off dealing with water damage for a couple of days, but those initial days are crucial. In that timeframe, the floor can sustain irreparable damage (such as buckling) and mold can develop within 48 hours.

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Expert video tip
  • Video: Minimizing Water Damage After a Major Leak

    Complete Video Transcription:

    RICHMOND — Host, Sarah Rutan: In the event of a major water leak in your home, knowing how to respond can go a long way toward minimizing water damage. Today we’re in Richmond with Diamond Certified Expert Contributor Roee Erenshteyn of 911 Remediation LLC to learn more.

    Diamond Certified Expert Contributor, Roee Erenshteyn: Today we have a tip about water damage in your house, like a leak, or if a pipe bursts, and what you need to do. First of all, try to find the source and then shut off the water supply. Then try to extract as much water as you can using a mop, dry towel, or any piece of dry cloth. If you have fans, you can open the windows.

    After everything is done, you should always contact your local restoration company to come and inspect if there is moisture underneath the floor, in order to prevent secondary damage like mold. Following those steps, you will surely mitigate the problem the best way possible and save a lot of time and money. Thank you.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit out Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • Video: Tips for Mold Prevention

    Complete Video Transcription:

    RICHMOND — Host, Sarah Rutan: To keep your home mold-free, it’s important to learn about causal factors, as well as how to respond when mold is discovered. Today we’re in Richmond with Diamond Certified Expert Contributor Roee Erenshteyn of 911 Remediation LLC to learn more.

    Diamond Certified Expert Contributor, Roee Erenshteyn: Today we’re going to talk about mold and how to prevent it. First of all, mold grows when high humidity or moisture touches organic materials, with the combination of dust or dirt as its source of food. In order to prevent mold growth, it’s very important to keep your house highly ventilated and air flow, in order to reduce the level of the humidity. Open doors after you use the shower, and windows.

    Wipe down any water spillage as soon as possible. Keep your house clean. It means cleaning underneath furniture, behind furniture. Wipe down windows in order to reduce the amount of dust or dirt. It’s very important, if you do find mold, do not try to clean it.

    Call your local restoration company in order to come and inspect and asses the size of the damage and how to clean the mold.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit out Diamond Certified Expert Reports at experts.diamondcertified.org.

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911 Remediation LLC WEBSITE AND EXTERNAL FEED
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Diamond Certified RATINGS ON 911 Remediation LLC
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 135 VERIFIED CUSTOMERS i
911 Remediation LLC : Average 8.6 out of 10 based on 135 unique customer surveys of customer satisfaction.

Jasmin M.

VERIFIED 911 Remediation LLC CUSTOMER

1 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very thorough with explanations of what was going on and the mold testing process.

He educated me on the test and air quality. He taught me things I didn't know about mold.

Baron C.

VERIFIED 911 Remediation LLC CUSTOMER

2 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're on time, they know what they're doing, and they have a fair price.

They are always available when I need them.

Angelina R.

VERIFIED 911 Remediation LLC CUSTOMER

3 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They handled my emergency pretty fast.

It was fast, and they gave me a lot of good information when they came.

Ian K.

VERIFIED 911 Remediation LLC CUSTOMER

4 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

Good communication

Mark C.

VERIFIED 911 Remediation LLC CUSTOMER

5 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

The insurance hired them, and they came out promptly.

They are a quality company.

Dana S.

VERIFIED 911 Remediation LLC CUSTOMER

6 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Nothing

Mary M.

VERIFIED 911 Remediation LLC CUSTOMER

7 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are prompt, and they complete the job well. They were very clean during the entire process.

I thought they worked well with me and my tenants.

Donni U.

VERIFIED 911 Remediation LLC CUSTOMER

8 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love Terry.

Terry was knowledgeable, patient, and took the time to listen to me. He was amazingly present and helped me as a landlord. The thing that made me so satisfied was his knowledge of spores, mold, and his calm presence, his ability to talk to me and explain the process calmly.

Shaun N.

VERIFIED 911 Remediation LLC CUSTOMER

9 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are experienced.

Prompt every time

Mark G.

VERIFIED 911 Remediation LLC CUSTOMER

10 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a first-class outfit.

It was a very pleasant experience. They were honest and had fair pricing. They were also on time, clean, and friendly.

Jim C.

VERIFIED 911 Remediation LLC CUSTOMER

11 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They stuck to the bid and showed up on time.

That they stuck to bid

Jill G.

VERIFIED 911 Remediation LLC CUSTOMER

12 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them if you have any water damage.

Nothing

Louie B.

VERIFIED 911 Remediation LLC CUSTOMER

13 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful.

They knew what they were doing.

Britney M.

VERIFIED 911 Remediation LLC CUSTOMER

14 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they have an issue with mold, contact them.

I felt like he knew what he was talking about, and he knew where to find mold if there was any.

S.A.C.A.

VERIFIED 911 Remediation LLC CUSTOMER

15 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were thorough, friendly, and neat. There wasn

It was a pretty dirty job, so they covered everything with plastic. They even wore booties over their shoes. They were conscientious and informative. It was a stressful and traumatic situation, and they were very thoughtful and empathetic.

C.P.A.

VERIFIED 911 Remediation LLC CUSTOMER

16 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were timely, and I had no problems.

They do the job they say they're going to do.

C.B.

VERIFIED 911 Remediation LLC CUSTOMER

17 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend their services.

They are professional, knowledgeable, and friendly.

I.R.

VERIFIED 911 Remediation LLC CUSTOMER

18 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very competitive in price, and they got the job done on time.

I just thought that they had great pricing.

M.R.E.

VERIFIED 911 Remediation LLC CUSTOMER

19 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're efficient, knowledgeable, informative, and professional.

I think they're a prompt service.

Ben M.

VERIFIED 911 Remediation LLC CUSTOMER

20 of 135

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a very quick response time, they took the job seriously, and they got it completed quickly.

The swift response time, I've used them before for an emergency flood, and they arrived within 2 hours.

Read All 135 Survey Responses at Ratings View