Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
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Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Appliance Showrooms Rated Highest in Quality?

A washer and dryer on display at a home appliance showroom.

You are the customer. If your goal is to choose a home appliance showroom that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified appliance showroom. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated appliance center and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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Mike Patterson is a sales associate at Martin & Harris Appliances, a Diamond Certified company since 2009. He can be reached at (415) 347-6979 or by email.

Mike Patterson

diamond certified contributor profile and expert article

Mike Patterson: Appliance Ace

By James Florence, Diamond Certified Resource Reporter

SAN RAFAEL — Mike Patterson was pursuing a career in the wine industry when a series of casual interactions led him to an entirely different profession. “Many years ago, I was part of a group of guys that met regularly for breakfast,” he recounts. “One of these gentlemen owned a small appliance business and kept trying to convince me to work for him. He wanted to train me in the business so I could take over after he retired—I guess he saw something in me that impressed him.” After much persuasion, Mike decided to accept the offer and soon made a new career for himself in the appliance industry. “I found that I really liked working with appliances, from dealing with different challenges to helping customers find the right products for their needs.”

Having previously owned three separate appliance businesses, Mike now works in a part-time sales position at Martin & Harris Appliances. “It’s kind of refreshing to be an ordinary employee again,” he says. “There’s definitely less pressure than when I was an owner.” When asked his favorite part of his job, Mike says he simply enjoys making customers happy. “I truly take each of my customers to heart, and I love to see the smiles on their faces when they get the kitchens they’ve always wanted. That’s the reason I continue to do what I do.”

A longtime resident of San Rafael, Mike expresses his appreciation for the diverse character of both work and life in the Bay Area. “My favorite part about being in the Bay Area is the sheer variety of things to do and see. I don’t think you could do it all in a single lifetime! The same goes for working here—it’s never routine; it’s different every day.”

Outside of work, Mike engages in a number of pastimes, from relaxing at his lake house to volunteering his time to charitable events. “I spend as much time as I can up at my lake house, boating around the lake and just kicking back and relaxing,” he says. “I’m also a member of the Elks, and I enjoy helping out with fundraisers and other events they put on. Next to the federal government, the Elks are the largest contributor to educational scholarships, and they’re also very big with the veterans, so I like being part of that.”

In his life and career, Mike believes it’s important to find a balance between living in the present and saving for the future. “My grandfather, who was the second most important man in my life, used to say, ‘You should live your life for today, because tomorrow is promised to no one; however, you should save a little something for tomorrow, too.’ As a young man, that had me scratching my head, but after all these years, I think I’ve finally figured it out.”

When asked the first thing he’d do if he retired tomorrow, Mike gives a two-tiered response. “The first thing I’d do is take my boss out to lunch and wish him well in his continued business ventures. Then, I’d take a trip to Italy, because I love it there and haven’t been in a long time.”

Ask Me Anything!

Q: Coffee or tea?
A: Tea.

Q: What’s your favorite local winery?
A: I have two: Whitehall Lane Winery and Stags’ Leap, both of which are in Napa.

Q: What’s your favorite thing to do on a rainy day?
A: If I don’t have anything going on, I like to just crack the window open and listen to the rain.

Q: The Beatles or the Rolling Stones?
A: The Beatles.

Q: How do you like your eggs?
A: Scrambled.

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How to Measure Space for a New Appliance


SAN RAFAEL — When purchasing a new stove or refrigerator, many homeowners mistakenly assume these types of appliances come in standard sizes. In reality, appliance sizes can vary considerably, so before you visit your local retailer, it’s important to measure… Read more

Expert Video Tip

Video: Measuring for a New Refrigerator

Complete Video Transcription:

SAN RAFAEL — Host, Sarah Rutan: When planning to purchase a new refrigerator, its important to first measure the space. Today we’re in San Rafael with Diamond… Read more




  • Maytag

  • Whirlpool

  • Amana

  • Broan

  • Hotpoint

  • KitchenAid

  • Samsung

  • U-Line

  • AGA

  • Big Green Egg

Jenn-Air Home Appliances
Frigidaire Home Appliances
GE Home Appliances
Fisher & Paykel
Amana Appliances
Asko Home Appliances
GE Monogram Appliances
Hamilton Beach Home Appliances
Hotpoint Home Appliances
Sub-Zero Refrigerators
Kenmore Appliances
Kitchen Aid
LG Appliances
Miele Home Appliances
Thermador Home Appliances
Sunbeam Home Appliances
Wolf Appliances
Dacor Kitchen Appliances
DeLonghi Home Appliances
Whirlpool Home Appliances
Viking Ranges

major appliances
small appliances
clothes dryers
dishwasher sales
upright freezers
stoves / ranges
microwave ovens
washing machine
coffee machines
convection ovens
air conditioner
water heater
trash compactors
can openers
rice cooker
slow cooker / Crock Pot
garbage disposal
ice maker
home humidifiers
home heaters
toaster ovens
vacuum cleaner sales
sewing machine sales
commercial appliances
home appliances

Bel Marin Keys
Belvedere Tiburon
Black Point
Corte Madera
Dillon Beach
Forest Knolls
Kent Woodlands
Lucas Valley
Marin City
Mill Valley
Mission Rafael
Muir Beach
Muir Woods
Point Reyes Station
San Anselmo
San Geronimo
San Marin
San Quentin
San Rafael
Santa Venetia
Sleepy Hollow
Stinson Beach
Strawberry Point
Tamalpais Valley
Terra Linda


Know What You Want
Knowing What You Need from Local Appliance Showrooms in Marin County

There are many different factors to consider before choosing an appliance showroom in Marin County. It is important that your showroom of choice meets your specific needs. Write down everything that is important to you before you begin researching. Consider the questions below before making a final decision regarding your appliance showroom.

  • Do I want a Diamond Certified appliance sales center that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  • Are there any energy requirements that I need to meet?
  • Do I have space limitations for major appliances?
  • What is my budget?
  • What type of appliance am I interested in purchasing?
  • Am I interested in purchasing used appliances or am I only interested in new appliances?
  • Is there a particular brand that I am most interested in?
  • What professional and personal characteristics would I like my Marin County appliance showroom to have? (These may include good communication skills, honesty, reliability, etc.)
  • Do I need a single appliance or multiple appliances?
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What To Ask In Person
Ask These Questions to Marin County Appliance Showroom Representatives In Person

The next step is to interview local appliance showroom representatives in Marin County. Questions you may want to ask include:

  • How does your appliance store price appliance delivery services, if delivery is an option?
  • Does your appliance showroom have a current business license to sell appliances?
  • Do I need to replace my home appliance, or is it worth repairing?
  • Does your appliance showroom offer rebates on major or small appliances?
  • How many appliance deliveries or sales has your appliance showroom completed in Marin County?
  • Does your appliance showroom have any references that I may check?
  • How long will I have to wait for my new appliance to be delivered?
  • What types of warranties and guarantees are available on your appliances? What is covered with any warranties?
  • Does your appliance showroom offer discounts for multiple purchases of new appliances?
  • Does your appliance showroom offer installation of major appliances?
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  • What To Ask References
    Interview Previous Appliance Showroom Customers in Marin County

    Itis best to find a Diamond Certified appliance showroom because all certified companies have passed an in-depthratings process that most other companies canit pass. If you want quality from an appliance showroom in Marin County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And youill never be fooled by fake reviews. Thatis because all research is performed in live telephone interviews of actual customers.

    If you canit locate a Diamond Certified appliance showroom within reach in Marin County, including the smaller cities of Bel Marin Keys, Forest Knolls, Greenbrae, Ignacio, Kentfield, Lagunitas, Nicasio, and Woodacre, youill have to do some research on your own. If you do, itis wise to call some references provided by your appliance showroom. Keep in mind, though, that references provided to you by the appliance showroom are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. Thatis because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the representatives will likely give you a few customers to call that they know are satisfied.

    If you do call references on your own, specifically ask for a list of the companyis 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    • If you need new appliances in the future, will you consider going back to this appliance showroom again?
    • Would you recommend this appliance showroom to your family and friends?
    • Were you satisfied with the service from the (appliance showroom name)?
    • Did the appliance showroom deliver your new appliances? Did they show up on time?
    • What type of appliances did you purchase from the appliance showroom?
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  • Review Your Options
    Locating and Hiring a Good Appliance Showroom in Marin County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Before deciding on the best appliance showroom in Marin County for you, itis important to consider the following questions.

    • Is my appliance showroom of choice well-established in the community with a good reputation?
    • Does my appliance showroom of choice have good references that I have checked?
    • What is my time frame for this project: when do I need to have it accomplished?
    • Which appliance showroom has payment options that work the best with my financial situation?
    • Which appliance showrooms in Marin County offer the better warranty for the price?
    • Is my appliance showroom of choice charging a reasonable price for quality appliances? For delivery?
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  • How To Work With
    Getting the Most Benefit from Appliance Showrooms in Marin County

    Once you have found a local appliance showroom in Marin County, including the larger cities of Tiburon, Sausalito, Fairfax, Ross, and Belvedere, that meets your needs, itis the right time to request a written contract. This contract should include several details that are all written down: the price, the brand and type of appliances purchased, the warranty, and the delivery date if delivery is an option.

    Before signing the contract, make sure you understand the terms and limitations. Carefully read through it as a signed contract is binding and should protect your interests as the interests of the appliance showroom. For this reason, never sign an incomplete estimate or a blank contract.

    If you have special requests or verbal agreements with the showroom, this is the time to write those agreements in. This will help ensure that you get the services you expect. Be sure to add any related issues that may not be covered by a standard contract such as how damages will be handled.

    Sometimes, regardless of how careful your appliance showroom representative promises to be, damage can occur unexpectedly during delivery or installation. When youive reached an agreement, both the appliance showroom representative and you should sign and date the contract.

    The Service Agreement with Your Marin County Appliance Showroom
    When youire satisfied with the information your Marin County appliance showroom has given you, sign the service agreement. Make sure that the appliance showroom representative has a phone number where they can reach you at all times.

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  • Be a Good Customer
    Being a Good Appliance Showroom Customer

    It’s the appliance showroomis responsibility to show you quality appliances. But you play a big part in the success of your appliance showroom, too. Here are a few simple steps you can take to be a good customer when hiring a Marin County appliance showroom.

    • Before you purchase new appliances from appliance showrooms in Marin County, restate your expectations and goals, and reiterate to the appliance showroom representative your understanding of the agreement. Most problems with local appliance showrooms occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Ask your appliance showroom representative if you should call to check on the progress or if he will call you with updates regarding the delivery of your new appliances.
    • Be sure your service representative has a phone number where they can reach you at all times while theyire working with you. The work will move along more smoothly if your appliance showroom representative can reach you for any necessary updates or questions.
    • When your appliance showroom representative contacts you, return calls promptly to keep the appliance showroomis delivery on schedule.
    • Pay for the appliance showroomis work promptly.
    • Be clear and upfront with the appliance showroom representative. Let them know what you want from your appliance showroom, the long-term outcome youire expecting and specific ways they can satisfy your expectations.
    • Remember, a friendly smile goes a long way!

    Why would you want to be a good customer? Appliance showrooms in Marin County appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
Verifying the Finished Appliance Installation With the Written Invoice

When the new appliance is safely delivered and the work is completed, your appliance showroom contractor is required to give you a written invoice.

This must include the following:

  • The name and physical address of the appliance showroom
  • A list of all work performed if the appliance was delivered or installed, including the warranty
  • An itemized list of all merchandise purchased or included
  • The total appliance cost, including the amount charged for labor, if any
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Written Warranties
Get Warranties in Writing from Local Marin County Appliance Showrooms

Before you leave the appliance showroom, confirm any warranties that are offered by the appliance showroom in Marin County, including the larger cities of San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, and Corte Madera. The written warranty must have the following information:

  • The appliance showroomis name and physical address
  • What the warranty covers. This should include whether the appliance showroom will replace or repair faulty products. Any exclusions must be explicitly stated.
  • Your responsibility in the case of a showroom appliance problem and what you need to do in order to redeem the warranty.
  • How long the warranty is valid, and whether it expires on a specific day or if it is prorated.
  • Note whether the appliance warranty coverage is transferrable to the new owner in the event that you sell the home in which the new appliance has been installed.
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Top 10 Requests
Top Service Requests From Appliance Showrooms

Appliance showrooms in Marin County, including the larger cities of San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, and Corte Madera, provide all types of appliances. The following are the most familiar requests for local appliance showrooms in Marin County.

Garbage Disposals
This is a kitchen appliance that is used for disposing of garbage.

Upright Freezers
This is an upright freezer storage unit that looks similar to an oversized refrigerator unit. Typically, an upright freezer has one or two doors that open and allow entrance to the interior. An upright freezer is handier than a chest freezer as the items inside are more accessible.

This is an appliance used for cooking or heating that operates by using electricity or burning fuel.

This is an enclosed compartment that is specially used for cooking and heating food.

Coffee Machines
This is a cooking appliance that is used to brew coffee without having to boil water in a separate container.

Microwave Ovens
This is an oven that uses microwaves which are electromagnetic waves to cook, warm, or thaw food. The electromagnetic waves cause water molecules in the foods to vibrate.

Washing Machines
A household appliance, a washing machine is used to wash clothes, linens, etc.

Clothes Dryers
This is a dryer that dries clothes that are wet from washing. The clothes dryer spins wet clothes inside a cylinder with heated air.

A dishwasher is a machine used for automatically washing dishes.

Convection Ovens
This is an oven that has a fan that shortens the cooking time compared to a conventional oven by circulating hot air uniformly around the food.

Appliance Brands Favored By Some Appliance Stores in Marin County
Many brands are on the market for appliances. Following is a list of popular appliance companies that have had great success and have a good reputation.

  • InSinkErator
  • Jenn-Air Home Appliances
  • Dacor Kitchen Appliances
  • Frigidaire Home Appliances
  • GE Home Appliances
  • Hamilton Beach Home Appliances
  • DeLonghi Home Appliances
  • Electrolux Appliances
  • Bosch Home Appliances
  • Cuisinart Appliances
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