Independently Rated Highest in Quality
N i n t h                              Consecutive Year        
Originally Earned:
September 2004
We declare that Walter M. Springs Construction HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #471
(650) 720-5949
881 Hurlingame Avenue
Redwood City, CA 94063

Walter M. Springs Construction offers residential building and remodeling services to clients throughout the Central Bay Area. The company takes a full-service approach to construction—its in-house interior designers and construction managers handle every step of the process, from design and planning to completion. Walter M. Springs Construction can work on a variety of projects, including kitchen and bathroom remodels, second story additions, new home construction, fire restorations and more.

President Mel Springs says Walter M. Springs Construction approaches each design with innovation, customization and implementation of new technologies in mind. “Our detailed approach allows our clients to live in spaces designed and built especially for them. We cover everything, from design details and transparent estimating to construction planning and hands-on project briefings.”

Walter M. Springs Construction uses a five step process for all its projects: planning, technique, methodology, scheduling and follow-up. “Our project managers continually schedule and place orders with our trade professionals so nothing becomes lost or negatively affects a project,” says Mr. Springs. The company’s managers lead a team of professionals chosen for their field expertise, some of whom include certified kitchen and interior designers and certified Green builders.

Company Philosophy

“We strive to always meet and exceed our clients’ visions for their home remodeling projects. Our proactive, customer-driven approach to construction assures we stay on time and within budget. We want our work to make our clients feel comfortable and enjoy their homes for years to come.”

Serving the Bay Area

Additions, Remodels & Basements
Kitchens & Baths, Fire Restoration
Project Management, Design/Build
Estimating & Pre-Construction Services
New Home Construction

Comparative Summary

Few construction companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can claim more than 50 years of industry experience, but that’s exactly the case for Walter M. Springs Construction. Designer Elizabeth Springs says those five decades of experience give the company’s employees an intuitive...

Frequently Asked Questions

Q: How much will my project cost?
A: "Each project is different, but the real question to ask yourself is, ‘How much do I want to invest?’ Home improvements are investments in both your home’s value and your quality of life. We can either work from a set investment and build to...
Q: Why do bathroom remodels take so long to complete?
A: "Many people are surprised by how long a bathroom remodel takes, given that it’s such a small room. A bathroom remodeling project can involve eight different trades or more—and a minimum of four building department inspections that have to be...
Q: Can I choose the materials to use in my remodel?
A: "Yes. Our designers will work with you to choose materials that fit your lifestyle and meet your budget criteria."

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Industry Info

Design your new home, remodel or addition with accessibility and convenience in mind.
If you’re planning to redesign or remodel your home, don’t overlook changes that will increase functionality and ease of living throughout the house. Even if you don’t have any major remodeling projects in mind, a few simple additions or alterations...
Findings based on statistically reliable research from 70 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 70

Diamond Certified Qualification

Based on 70 customer surveys, we declare
Walter M. Springs Construction
has passed all rating steps and has earned
The Diamond Certified Award
No. 471
Continuously qualified since September 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

John B. Verified Customer Name
"Their flexibility, they were very accessible if I needed to speak with them or if I had any questions."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Walter M. Springs Construction
881 Hurlingame Avenue
Redwood City, CA 94063
(650) 720-5949
(650) 306-9388 fax
DCID6502989300

Mon - Fri: 7:30am - 4pm

Serving the Bay Area

52
10
Build It Green – Home Rater, Certified Aging in Place Specialist, Certified Aging in Place Specialist (CAPEPA: Lead Safe Certified Firm, Certified Green Building Professionals, Certified Interior Designer, Certified Kitchen & Bath Designers
232003
Liability Insurance, Worker's Compensation
American Society of Interior Designers (ASID), Build It Green (BIG), National Association of Home Builders (NAHB), National Association of the Remodeling Industry (NARI), National Kitchen & Bath Association (NKBA)
Mel Springs, President
1959
Full Service Residential Construction, Custom Homes, Second Story Addtions, Basement, Kitchen and Bathroom Remodels, Fire Restoration Services
30
Residential

Photo & Video Gallery

Survey Responses For

Walter M. Springs Construction

Walter M. Springs Construction: Average 9 out of 10 based on 70 unique customer surveys of these open ended questions.
John B. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were flexible and really accommodated my scheduling needs."

"Their flexibility, they were very accessible if I needed to speak with them or if I had any questions."

Paul T. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent quality, great communication, excellent scheduling and coordination of subcontractors, excellent design capabilities, and fantastic client interaction"

"Quality of work"

John M. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work and their reliability, they come when they say they will. They focus on the project and get it done. They are very professional. We've had them do three projects for us."

Mike G. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do very good work. They are really good about working with me if there is a problem and something needs to be taken care of."

Nancy M. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything should be '10's' across the board. They are on time, courteous, the quality of their work is great. They follow up on everything."

Dave F. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very honest in their responses and in their approach. They are able to discuss things that are not very pleasant in an honest manner. Some people like to dance around the subjects, but they are sensitive, yet straightforward."

Elizabeth G. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have used Mel for 15 years in three different places. I tell everybody to go and use him. He is honest and reliable. When his people come to your place, it gets done the first time. That is a big deal for me. "

Jim O. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The communication from Mel and the contractors, they listened, made suggestions, and they were flexible implementing conceptual ideas."

Phil B. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are my guys. Their attention to detail and quality of work is outstanding. It doesn't get any better than that. They stand behind their work. I used them in 2005 as well. They are a great company."

Karl M. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their project manager, Carlos. "

Frank P. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They finished the work on time, and the quality was great."

Lisa R. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We asked them for a specific timeframe because of some personal difficulties, and they met it. Everyone was very nice and present. They cleaned up their mess, and they were always compliant to whatever I asked. I couldn't have asked for better men, they were all nice. Elizabeth Springs was our foremen, and she was great. "

Steve D. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They worked hard to stick to the estimated pricing and timeframe. The quality of the work was very good, and they communicated well with the customer."

Patrick B. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Mel always delivers what he promises. Also, if there is anything that I am not satisfied with, he takes care of it."

Don D. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The responsiveness and the communication"

Lavonne H. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick and professional."

Bruce V. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very fair, and I like the way they do business."

Don D. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Mel is very knowledgeable, completely honest, ethical and trustworthy."

D.C. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, their guys were all great. It was a great experience."

Marie H. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came when they said they would and they were neat about their work. Also, they were very good about making sure that the indoor cats didn't get out. They were also very considerate about our living conditions in the house while the work was being done. I would highly recommend them to anybody."

Katherine L. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The work was very good."

Steve R. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The final product is a '10'."

Nancy V. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Mel was great."

Elaine W. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the quality of the people that they use."

Linda C. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful, timely and the work was very good. Mel was extremely wonderful. He was a pleasure to deal with."

John D. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything they said they would to they did, and they did it fast."

John H. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We liked their craftsmanship, good detail work."

Johnie M. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The cooperation"

Judy C. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owner is a very responsible and reliable person, whether the project is small or large. I'm confident he will get it done. And for any reason if I'm not satisfied, Mel is willing to go the extra step to see that I am satisfied. "

Jeffrey C. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt. The work was excellent and there were no hidden charges."

Constance S. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were pleasant, and they did a good job on time."

Gerard W. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their quick response and that they're reliable. Their work is excellent."

Beverly W. Verified Walter M. Springs Construction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the courtesy of the workers."

B.M.S. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They provide a full-service solution for contracting needs."

"Their design help"

Guy C. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are a conscientious, quality organization."

"They were available when I needed the work done, and they were willing to work around my schedule once the work began."

Emerson D. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were thorough. They followed through with any little problems that I had. They did a good job."

Kristin C. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like that they are organized. They are also very good with client contact and communication."

Donna S. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the fact that I trusted the designer to follow through. They always left the place very clean and orderly. If there were issues, they came back in a timely manner and repaired them. They did a great job. "

Donna S. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Good communication, and they were very upfront interms of what the costs would be and getting my permission. I appreciated their timeliness in getting back to me on things, and they followed up on things they said they would do."

Elizabeth G. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive when you have concerns, and their subcontractors are really good. "

Sue H. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Honesty, professionalism, and attitude"

Frank P. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a nice job."

Dave W. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The project manager was available at all times."

Susan C. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:No
Q3 & Q4:"The initial call was good. They were very responsive and they do good work."

Patricia I. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We liked many things, their professionalism and courtesy. They kept our budget in mind and all of the work is high quality. We had a very good working relationship and they stayed on schedule. They're outstanding. I recommend them to everyone and we would definitely hire them again; I wouldn't even get another bid."

Y.M. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work"

Dianna M. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Mel is very personable, straightforward and trustworthy. He's very experienced. I also appreciated that they were very neat and clean."

O.F.L. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked that they had good availability."

O.F.L. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Mr. Springs did a great job and he was always on time."

Paul P. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The ongoing continued communication and they kept us updated online when we were out of town."

Lee A. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We liked the quality of their construction."

John M. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They selected a very good painter."

Mary V. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The subcontractor who really did all the work was great. He was a '9'."

Guadalupe R. Verified Walter M. Springs Construction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They communicate really well."

Gary L. Verified Walter M. Springs Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on schedule. They never missed a day. We had numerous problems with the subcontractors, but they worked very hard to make sure things were taken care of and that we were happy."

Beverly B. Verified Walter M. Springs Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were here on time, got the work done fast and the price was right."

Paul B. Verified Walter M. Springs Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're reasonably well organized."

Florence C. Verified Walter M. Springs Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I didn't get much service from their employee, but Mel stepped in and I was a queen for a week and taken care of very well."

Heather B. Verified Walter M. Springs Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did the job neatly and quickly. Also, they came on time."

Katherine L. Verified Walter M. Springs Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The people were polite."

Stephen M. Verified Walter M. Springs Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very easy to work with and they were very accommodating."

Sam M. Verified Walter M. Springs Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a fairly good job."

Marilyn S. Verified Walter M. Springs Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They cleaned everything up afterwards and the painter was excellent. "

Michael Y. Verified Walter M. Springs Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They came pretty quickly."

Cathryn R. Verified Walter M. Springs Construction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The communication was very good."

Richard B. Verified Walter M. Springs Construction Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I liked their efficiency and speed."

Catherine B. Verified Walter M. Springs Construction Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"The first time, that I used Walter Springs before, was excellent, but he had a different project manager this time and the experience was not as good."

Melvin H. Verified Walter M. Springs Construction Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They're very helpful and personable."

Quentin S. Verified Walter M. Springs Construction Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The guys were polite."

John F. Verified Walter M. Springs Construction Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"He came promptly to give me a bid on repairs from a leak after a storm."