Diamond Certified Company Report

Viking Pavers

Diamond Certified Company Report

Viking Pavers

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 108 VERIFIED CUSTOMERS i

Suzanne S.

VERIFIED Viking Pavers CUSTOMER

1 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, and they were really upfront with what it was going to entail.

There was a problem, and they fixed it. Their response was quick, and they answered all of our questions. They helped us with some design decisions and improved upon them.

Rod F.

VERIFIED Viking Pavers CUSTOMER

2 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that I was very satisfied with their work. The person who came to do the estimate was fantastic. They did quality work, which was very nice.

I liked the quality of their workmanship. I was really satisfied, and I would highly recommend them.

Vic V.

VERIFIED Viking Pavers CUSTOMER

3 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have everything that you need.

Everything was quick and no hassle.

Read All 108 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Viking Pavers installs interlocking pavers for residential and commercial driveways, patios, walkways, and pool decks throughout the Bay Area. The company also installs segmented retaining walls, outdoor kitchens, barbecues and fire pits.

Viking Pavers prides itself on being a professional company at every level—its employees receive ongoing training on the latest materials and proper installation techniques, and it controls each project from beginning to end without using subcontractors, which allows it to ensure high levels of customer satisfaction.

Standing behind the quality and longevity of its work, Viking Pavers offers a lifetime warranty on pavers and a 25-year warranty on labor. More information about the company’s services and a vast portfolio of past work can be found at www.vikingpavers.com.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Viking Pavers

COMPANY CONTACT
Service AREA

The Entire Bay Area

SERVICES PERFORMED

Pavers
Retaining Walls
Driveways, Walkways
Pool Decks, Patios
Outdoor Kitchens & BBQs
Fire Pits

BRANDS Supported
  • Belgard

  • CalStone

  • Basalite

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Viking Pavers

Company Profile

Viking Pavers installs interlocking pavers for residential and commercial driveways, patios, walkways, and pool decks throughout the Bay Area. The company also installs segmented retaining walls, outdoor kitchens, barbecues and fire pits.

Viking Pavers prides itself on being a professional company at every level—its employees receive ongoing training on the latest materials and proper installation techniques, and it controls each project from beginning to end without using subcontractors, which allows it to ensure high levels of customer satisfaction.

Standing behind the quality and longevity of its work, Viking Pavers offers a lifetime warranty on pavers and a 25-year warranty on labor. More information about the company’s services and a vast portfolio of past work can be found at www.vikingpavers.com.

Read moreRead Less
Company Philosophy

"Our primary goal is to treat our customers the way we'd want to be treated. We work closely with each client throughout every step of their project so we can educate them about our services and explain what to expect from the finished product. Our crew members have collectively worked on more than 1,000 projects, and they use their years of experience to ensure excellent results."

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Comparative Summary

Paving stone contractors are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Viking Pavers sets itself apart by taking a direct approach to dealing with clients that bypasses salespeople, secretaries, supervisors and foremen. “Each customer deals directly with our owner, Maurosan Milhomen,” explains Project Manager Jorge Neukirchen. “He’s there on the first day of the job and he stays throughout the entire process. Instead of worrying about passing communication through several people, our customers can relax and know the owner of the company is involved in everything.”

Viking Pavers has been designing and installing interlocking paver systems for driveways, patios, walkways, pool decks and other residential paver projects throughout the Bay Area since 2004. In addition to its paver capabilities, the company installs interlocking retaining walls, outdoor kitchens and barbecues, and fire pits. Its masonry professionals can match almost any material and seamlessly install it so repairs are virtually undetectable.

Unlike less experienced paving stone companies that are forced to use subcontractors because of their lack of training or certification, Viking Pavers uses its own employees on every project and ensures its installers are properly trained and certified by leading industry organizations such as the Interlocking Concrete Paving Institute (ICPI) and National Concrete Masonry Association (NCMA).

“Everyone who works here keeps up-to-date with the latest paver products and methods,” confirms Mr. Neukirchen. “We take a full-service approach to every project, which allows us to work closely with our clients and incorporate their ideas in their finished products.”

Another distinguishing characteristic of Viking Pavers is its steadfast commitment to providing exceptional customer service, which it achieves by approaching every job through the eyes of the homeowner. “By stepping into the customer’s shoes, we’re able to deliver a better final product,” explains Mr. Neukirchen. “Homeowners often have a lot of good ideas but don’t know exactly how to put them together, so we’ll suggest options and help them achieve something they didn’t even think was possible.”

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Industry Info

The recent economic downturn has greatly affected the construction and landscaping trades, and more contractors are expanding their work to keep up with the changing times. While this means consumers have more choices, it also means many of those contractors probably don’t have the skills, knowledge and experience to properly perform specialty work like paving stone installations.

To most people, installing paving stones might not appear to be a complex process, but creating a safe and durable surface isn’t as simple as it seems. Someone with minimal experience installing paving stones is likely to make mistakes, requiring the work to be redone after a few months or years and perhaps even creating a safety hazard. Before you hire a contractor to handle a paving project, make sure you’re familiar with some basic industry information:

Proper treatment of the underlying soil and base
The first step to a paving stone installation is to remove four to 12 inches of soil from the area. After that, the subsoil is compacted, and several inches of aggregate (crushed rock) are added and compacted. The required thickness of the base varies depending on native soil type and climate. Next, a bed of sand is laid down and leveled. The pavers are installed in the chosen pattern and sand is swept into the joints. Then the pavers are compacted and more sand is brushed in until the joints are completely filled. After cleaning, a sealer can be applied to the surface.

Sloped land
When the ground is sloped, as is the case in much of the Bay Area, the paving stone process is even more complicated. Water must be removed from the base, bedding sand and surface to prevent erosion. Also essential is the use of stationary edge restraints, consistent and tight paver joints, and interlocking herringbone patterns of stones.

Contractors
When evaluating potential paving stone contractors, it’s important to check certifications and ask how long the company has been installing paving products. Be sure to check references—not just recent customers but also work the company performed several years ago. That way, you can see if its customers are still happy with their installations several years down the line. “You should also look into the warranties a company offers,” adds Jorge Neukirchen, project manager at Viking Pavers in San Pablo. “Paving stones are long-term property investments, so it’s important to get a warranty that will protect them for many years.”

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Frequently Asked Questions

Q: Will you keep me informed throughout the course of my project?

A: Absolutely. We’ll walk you through every step of the project from beginning to end. We even have pictures that illustrate our process. One of our main competitive advantages is how we educate our clients and keep them informed at every step.

Q: Can you work within my budget?

A: Yes. We’ll suggest materials and designs that will deliver excellent results while keeping within your budget. If your budget isn’t large enough to accomplish everything at once, we’ll prioritize the work so you can complete the project in phases.

Q: Will work be interrupted once you start my project?

A: No. Once we start a project, we work on it until it’s finished. If we don’t think we can complete a project in one stretch, we’ll recommend delaying it until we can.

Q: Do you work during the rainy season?

A: We put off a lot of projects during the rainy season because it isn’t practical or efficient to work in those conditions— machinery and pipes break in the soft soil, which increases the cost. We usually need a full week of sunny weather to complete a job, and we can’t rely on that during the rainy season.

Q: Can you install permeable pavers?

A: We’re one of the only Bay Area companies certified to install permeable pavers, which allow water to flow through them into the ground instead of running off into a storm drain. Permeable pavers solve many drainage and erosion issues, especially for large commercial sites and hillside residences.

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SELECTED PHOTOS FROM Viking Pavers

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COMPANY WEBSITE
www.vikingpavers.com
Diamond Certified RATINGS ON Viking Pavers
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 108 VERIFIED CUSTOMERS i
Viking Pavers : Average 9.1 out of 10 based on 108 unique customer surveys of customer satisfaction.

Suzanne S.

VERIFIED Viking Pavers CUSTOMER

1 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job, and they were really upfront with what it was going to entail.

There was a problem, and they fixed it. Their response was quick, and they answered all of our questions. They helped us with some design decisions and improved upon them.

Vic V.

VERIFIED Viking Pavers CUSTOMER

2 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have everything that you need.

Everything was quick and no hassle.

Rod F.

VERIFIED Viking Pavers CUSTOMER

3 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that I was very satisfied with their work. The person who came to do the estimate was fantastic. They did quality work, which was very nice.

I liked the quality of their workmanship. I was really satisfied, and I would highly recommend them.

Nicole W.

VERIFIED Viking Pavers CUSTOMER

4 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fantastic. I would absolutely highly recommend them.

They began and completed the job in the time they said they would. Our representative was a really nice guy. I think his name was Ty. He came out and did the initial look at our house. He was really friendly, personable, and honest. They quickly fixed any problems, as they should.

Josh W.

VERIFIED Viking Pavers CUSTOMER

5 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and high quality.

They are professional and fast.

Alton H.

VERIFIED Viking Pavers CUSTOMER

6 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

Susan and Nye helped to come up with designs for the projects. It improved the property and made it so much cleaner. My goal was to get rid of the gophers, and it's work. It is very clean and looks great.

I like the design work and the quality of their craftsmanship. The workers who laid the stone were great. Everything was razor perfect. I can't find one single flaw.

Nancy W.

VERIFIED Viking Pavers CUSTOMER

7 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had 3 or 4 companies come out and offer me a bid, and there were two things that set Viking apart initially. They pointed out certain types of drains that could be used before putting pavers in, which nobody else told us about, and their bid came in under the competition. They were wonderful, just fantastic.

They were quick. They were efficient. They maintained excellent communication with the owners. They were highly professional, and when we had a question that was beyond their purview, they took a lot of time to explain it and offered a very satisfactory compromise.

Roger O.

VERIFIED Viking Pavers CUSTOMER

8 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they did an excellent job.

It's been a very nice job. I liked their speed in doing the job and finishing it.

Jim M.

VERIFIED Viking Pavers CUSTOMER

9 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They answered all of my questions. They did a good job. The price was decent, and they finished on time.

I like that they are Diamond Certified.

Carrie K.

VERIFIED Viking Pavers CUSTOMER

10 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, and they have done a quality job.

We liked the designer, Ron Harmer. He helped us come up with the design. He gave us a digital picture. He helped us with how we wanted the job to look.

Sherman T.

VERIFIED Viking Pavers CUSTOMER

11 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

If anyone saw what was done, they would be happy. I was very satisfied with the service and the quality.

They were very prompt and courteous with their service.

Alvin A.

VERIFIED Viking Pavers CUSTOMER

12 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they provide high quality work, and they're efficient. They came earlier than they said they could, and the work took exactly the time they said it would take. They also made several suggestions to me that saved me money while they were putting in the design we had chosen.

I liked the high quality of the work overall.

Brian E.

VERIFIED Viking Pavers CUSTOMER

13 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mauro knows what he is talking about. I really trust him. They're actually very affordable and willing to work with any budget.

I like the quality of the work the best. I am very satisfied.

Carlos O.

VERIFIED Viking Pavers CUSTOMER

14 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I guess I would say they back up their workmanship with a good warranty, and that for what they were doing, they had a competitive price.

I liked that they were very quick and efficient. They were in and out in a week. I also liked the quality of the work that they did.

Mrs. B.

VERIFIED Viking Pavers CUSTOMER

15 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they did a good job.

I liked that they did a good job. At this point, I don't recall anything more specific about it.

Doris Q.

VERIFIED Viking Pavers CUSTOMER

16 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are pretty cooperative. Whatever you ask them to do, they will listen and they will do it.

I really liked the work that they did.

Diane L.

VERIFIED Viking Pavers CUSTOMER

17 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell anyone who was thinking of using them that Viking Pavers was very prompt, and they really did an excellent job.

I liked that they were very quick to complete the work, and I liked the good job that they did.

Francine Z.

VERIFIED Viking Pavers CUSTOMER

18 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they do high quality and very specialized work.

I liked the variety of materials that they have expertise with. They were able to provide me with very customized service for what I was trying to accomplish with that part of my house. I thought everything was very well-managed.

Janet M.

VERIFIED Viking Pavers CUSTOMER

19 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They have a very professional way of doing business.

Jim C.

VERIFIED Viking Pavers CUSTOMER

20 of 108

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that the owners were on site every day to supervise the work, and they offered a very competitive price. I have had contact with many contractors, and I was very pleased that we chose to use Viking Pavers.

We had a complicated job that had been botched by another contractor. We liked that Viking Pavers came in and created a solution for us. What they had to tell us wasn't necessarily everything we were hoping to hear, but it was what we needed to hear, and they fixed the problem for us.

Read All 108 Survey Responses at Ratings View