Diamond Certified Company Report

Valley Oak Landscaping, Inc.

Diamond Certified Company Report

Valley Oak Landscaping, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 94 VERIFIED CUSTOMERS i

C.B.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

1 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do service work for us, and they do a good job.

I liked that they always showed up.

D.A.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

2 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're amazing. I've been using them for ten years and have never had to micromanage them. They make it easy for me.

I like how effortless it is to use them as a vendor.

V.A.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

3 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them. They'll get the job done.

They worked well with me.

Read All 94 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Valley Oak Landscaping, Inc. provides landscape services for residential and commercial clients in Sonoma County and Northern Marin County. In addition to creating custom landscapes that feature everything from patios, decks, fences and arbors to ponds, retaining walls and lighting systems, the company offers a variety of maintenance services that are designed to maximize the efficiency of its customers’ landscapes, including irrigation system installation and management, tree care, pest control, and more.

Owner Greg Baker says Valley Oak Landscaping’s ability to customize its services to meet the specific needs of its clientele has been an important aspect of its success. “Every landscape we create is different because every customer is different. We’re responsive to our clients’ requests and sensitive to their budgets, and we combine our design and craftsmanship experience to produce results that leave them completely satisfied.”

Valley Oak Landscaping provides every project with the hands-on expertise of Mr. Baker himself, which allows the company to maintain high levels of quality control. “I’m personally involved in each job so I can make sure everything is completed to the highest standard,” he affirms. “It also makes communication easier—our clients know that if they have any questions or concerns, I’ll be right there to answer them.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Valley Oak Landscaping, Inc.

COMPANY CONTACT
Service AREA

Sonoma County
Rohnert Park
Cotati
Cloverdale
Healdsburg
Windsor
Santa Rosa
Petaluma
Guerneville
Sebastopol

SERVICES PERFORMED

Residential Landscape Construction
Commercial Landscape Maintenance
Landscape Lighting
Irrigation Management
Arborist Services
Hardscapes
Water Features

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Valley Oak Landscaping, Inc.

Company Profile

Valley Oak Landscaping, Inc. provides landscape services for residential and commercial clients in Sonoma County and Northern Marin County. In addition to creating custom landscapes that feature everything from patios, decks, fences and arbors to ponds, retaining walls and lighting systems, the company offers a variety of maintenance services that are designed to maximize the efficiency of its customers’ landscapes, including irrigation system installation and management, tree care, pest control, and more.

Owner Greg Baker says Valley Oak Landscaping’s ability to customize its services to meet the specific needs of its clientele has been an important aspect of its success. “Every landscape we create is different because every customer is different. We’re responsive to our clients’ requests and sensitive to their budgets, and we combine our design and craftsmanship experience to produce results that leave them completely satisfied.”

Valley Oak Landscaping provides every project with the hands-on expertise of Mr. Baker himself, which allows the company to maintain high levels of quality control. “I’m personally involved in each job so I can make sure everything is completed to the highest standard,” he affirms. “It also makes communication easier—our clients know that if they have any questions or concerns, I’ll be right there to answer them.”

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Company Philosophy

"Our goal is simple: utilize our experience and talents to make sure our customers' landscapes thrive. We believe in the importance of clear communication, so we always take the time to talk to our clients about their ideas and involve them in their projects as much as they desire."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for landscape contractors that have earned the prestigious Diamond Certified award. For Valley Oak Landscaping, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: focus all its efforts on creating outdoor living spaces that provide clients with lasting enjoyment. “A lot of landscape companies don’t take the long term into account, but that’s one of our top priorities,” says owner Greg Baker. “We know what it takes to create landscapes that will still be beautiful and functional 10 years down the road.”

Valley Oak Landscaping has been providing landscape services for residential and commercial clients in Sonoma County and Northern Marin County since 1980. The company creates custom landscapes that feature everything from fences, decks and arbors to retaining walls, ponds and lighting systems, and it also offers commercial maintenance services such as tree care, pest control, and irrigation system installation and management.

Unlike less experienced landscape contractors that sacrifice customer service for quick turnaround times, Valley Oak Landscaping places a high priority on communicating with its clients and being responsive to their needs. “Our clients are the most important aspect of our business, and we want to make sure they always feel that way,” says Office Manager Erica McElhaney. “We have systems in place to make sure every call and email is returned in a timely manner, so whenever a client has questions about a certain phase of their project or wants to make changes, we’re able to immediately address their needs.”

Another distinguishing attribute of Valley Oak Landscaping is its commitment to taking on one project at a time, which Mr. Baker says is important for ensuring consistent levels of quality. “Unlike a lot of landscaping companies, we don’t try to juggle three or four jobs at once. When we start a job, we won’t just leave it for three days to work on someone else’s property. Focusing on one project at a time makes it easier to keep our customers happy.”

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Industry Info

A growing trend among Bay Area homeowners is swapping water-guzzling lawns for more economical alternatives. Drought-tolerant landscaping (also known as xeriscaping or smartscaping) offers a fresh approach that seeks to minimize a property’s water consumption while maximizing its functionality and aesthetic value. For some, the term “drought-tolerant” may evoke desert-like images, but most homeowners are surprised at how lush and colorful water-conserving gardens or yards can actually be.

In order to fashion yards that are simultaneously water-wise and eye-catching, drought-tolerant landscaping places a heavy emphasis on creative design. Unlike traditional lawns, which easily fill out large areas of properties, drought-tolerant landscapes require more innovative strategies and arrangements. For instance, a diverse grouping of succulents and California-native plants situated within a mulched area and accented with ornamental grass can offer aesthetic intrigue while minimizing water consumption. Additionally, the incorporation of hardscape features like flagstones and artistic elements like stone sculptures can further enhance a drought-tolerant yard’s visual appeal.

For those who prefer the look of a uniform green lawn, there are several alternatives that replicate the properties of traditional grass while requiring a fraction of the water. Lawn-like substitutions (often referred to as “ground covers”) range from clover and moss to varieties like Blue Star Creeper and Elfin Thyme. While each variety emphasizes different qualities—for example, some are purely ornamental while others are more tolerant of foot traffic—by doing some research, you can find a lawn substitute that best fits your needs. Another option that’s growing in popularity is synthetic lawns, which have come a long way in terms of offering an authentic look and feel.

Although drought-tolerant landscaping’s top priority is water conservation, this often goes hand-in-hand with a secondary goal: minimizing maintenance. While this is already a natural byproduct of installing plants that require less water, the installation of a sublevel drip irrigation system can make maintaining your yard or garden practically effortless.

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Frequently Asked Questions

Q: Do you offer landscape maintenance services?

A: Yes, but only for commercial properties. Even though we don’t do residential maintenance, we do maintain every new project for the first month to make sure everything is well-established and functioning properly.

Q: Do you design landscapes?

A: Yes, we do all our own design work and can come up with a unique plan for your specific needs.

Q: Is the company owner present on the jobsite?

A: Yes. Even though Greg [Baker] doesn’t perform the physical work, he stops by the jobsite at least once a day to oversee things and touch base with the customer.

Q: Do you work on trees?

A: Yes, we have a certified arborist on staff, so we’re able to provide a full range of tree services.

Q: How long have your employees been with you?

A: On average, most of our employees have been with us for 10 to 20 years.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Greg Baker

Expert CONTRIBUTOR PROFILE
  • Greg Baker is a 41-year veteran of the landscaping industry and owner of Valley Oak Landscaping, Inc., a Diamond Certified company. He can be reached at (707) 207-6829 or by email.

Greg Baker: A Natural Inclination

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — Greg Baker’s first clue that he had a future as a landscaping professional was that he was the only kid he knew who actually enjoyed doing yard work. “When I was growing up, my parents had a three-quarter acre lot where I spent a good part of each weekend working on landscaping projects with my dad,” he recounts. “I remember my friends all complaining about how much they hated doing yard work, but I really didn’t mind it—in fact, I actually kind of liked it.”

By the time he was in middle school, Greg’s natural inclination for landscape work had led to an entrepreneurial opportunity. “When I was 12, I put an ad in the local newspaper advertising yard work services,” he says. “I would ride my bike over to customers’ houses to water their plants, mow their lawns and perform various sorts of gardening work. In the fall, I would grow pumpkins and sell them on the corner, which was something I really enjoyed as well.”

Following high school, Greg enrolled at his local community college as a nursery production major, with the hope of eventually opening his own nursery. However, it wasn’t long before his entrepreneurial penchant resulted in a slight change of direction. “About a year into college, I found myself in need of a job,” he says. “I never really liked working for other people, so I decided to hang up my proverbial shingle and began advertising my services as a gardener/landscaper. I was so successful that I ended up switching my major from nursery production to landscape construction.”

Today, as owner of Valley Oak Landscaping, Inc., Greg explains how his favorite things about his job have evolved over time. “In the early years, my favorite part was actually doing the work and seeing the product of my labor,” he says. “Today, I’d say it’s the residual gratification I get from long-term relationships, both with my employees and my customers. For instance, I have guys who’ve been with me so long that their kids are now starting to work for the company. Likewise, it’s neat when a customer tells me we landscaped their parents’ house because that means our good reputation has trickled down to a younger generation.”

A lifetime resident of Sonoma County, Greg expresses his appreciation for the region’s many desirable characteristics. “From the great weather to the wine country, Sonoma County has a lot to offer,” he affirms. “When you tell someone where you’re from and they respond that it’s their favorite vacation spot, it reminds you that you live in a special place.”

Outside of work, Greg enjoys a variety of activities, from exploring the outdoors to attending wine country events like concerts and barrel tastings. “I live near Annadel State Park, where I spend a fair amount of time hiking and mountain biking,” he says. “No matter what time of year it is, there are always beautiful scenic views.” Greg also enjoys spending time with his two grown children, Madeline and Justin. “My daughter and I enjoy going to the movies and taking cruises together, whereas my son is more outdoorsy, so we connect through activities like fishing and hunting.”

In regard to his professional career, Greg espouses the importance of personal integrity. “I think that if you’re honest and hardworking, your customers will respect and trust you,” he says. “My goal has always been to do things to the best of my ability and follow through with what I promise to deliver, and I think that’s something my customers really appreciate.”

When asked what his future retirement might look like, Greg says he’d take off for some extensive travel. “After my dad retired, he spent a lot of time traveling, taking as much as three or four months at any given destination. He said this approach allowed him to really get a feel for a place, because he wasn’t in a rush to see everything. I’d like to do the same thing after I retire.”

Ask Me Anything!

Q: Coffee or tea?
A: Green tea.

Q: What’s your favorite season?
A: Fall. I like the way the air feels and all the beautiful colors.

Q: If you could travel to another country, where would you go?
A: Probably France. I almost went there a few years ago, but I ended up spending too much time in Italy.

Q: What’s your favorite local restaurant?
A: Willi’s Wine Bar in Santa Rosa.

Q: What’s your favorite thing to do on a rainy day?
A: Turn on the fire, cozy up under a blanket and watch a good movie.

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Expert articles
  • Protecting Your Drip Irrigation System

    SANTA ROSA — In response to the drought conditions that California is currently facing, many Bay Area residents are converting their existing water sprinkler systems to drip irrigation. While this is a great water-saving measure, a critical yet often overlooked aspect of installing a drip irrigation system is protecting it from exterior elements.

    There are several sources of potential damage that threaten an exposed drip irrigation system. One is exposure to sunlight, which can cause irrigation hoses to become corroded over time. Likewise, local wildlife can be a concern, as animals like deer are known to chew on water emitters in an attempt to get hydration. When a drip system’s hoses and emitters become damaged, it often results in leaks, which can compromise the reason for having the system installed in the first place.

    The best way to protect your drip irrigation system from these and other sources of damage is to bury it beneath the soil. In addition to providing protection from damage, burying a drip system situates it closer to the plants’ root zones, which reduces evaporation and makes for even more efficient watering.

    Read moreRead less
Expert video tip

Video: Helpful Tips for your Drip System

Complete Video Transcription:

SANTA ROSA — Host, Sarah Rutan: If you have a drip irrigation system on your property, you may benefit from a few helpful tips. Today we’re in Santa Rosa with Diamond Certified Expert Contributor, Greg Baker of Valley Oak Landscaping to learn more.

Diamond Certified Expert Contributor, Greg Baker: With the drought conditions that all of California is facing, many people these days are converting their sprinkler systems to drip systems. One important aspect of installing a drip system is to bury it beneath the earth. Placing it under the mulch or on the surface just is not adequate.

Several things that can happen is number one the sun corrodes it over time so you can get holes and leaks, then you’re using much more water than is necessary. Animals can step on it and break it, such as deer. And animals actually go to that water source and will chew on it looking for water, especially during these drought conditions.

So, I recommend to always bury your drip system below the soil.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Valley Oak Landscaping, Inc. WEBSITE AND EXTERNAL FEED
  • Valley Oak Landscaping, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Valley Oak Landscaping, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 94 VERIFIED CUSTOMERS i
Valley Oak Landscaping, Inc. : Average 9.2 out of 10 based on 94 unique customer surveys of customer satisfaction.

C.B.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

1 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do service work for us, and they do a good job.

I liked that they always showed up.

D.A.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

2 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're amazing. I've been using them for ten years and have never had to micromanage them. They make it easy for me.

I like how effortless it is to use them as a vendor.

V.A.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

3 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them. They'll get the job done.

They worked well with me.

S.S.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

4 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

Greg is awesome, and the guys that help him are hardworking. I enjoy working with them.

I like that they're consistent. They show up when they say they're going to.

C.P.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

5 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

You can communicate with them and don't have to repeat yourself.

C.A.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

6 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and have been a company we've worked with for a long time.

The owner's responsiveness is the best.

Susan C.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

7 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

Greg was professional and helped with the design of my front and backyard.

I liked the fact that he helped us with the design.

Rick N.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

8 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're thorough, and they understand what the customer envisions.

I like the quality of the work. We had pavers done, and the guy who did it was an artist.

Christine R.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

9 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was pleased with the work that they did. I've used them many times.

I like the way they did the planting. They took care in their work.

Ron W.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

10 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable and diligent.

I like their attention to detail.

Lori S.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

11 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are wonderful.

I like that they are on time, work hard, the prices are reasonable, and they are a pleasure to work with.

Randy J.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

12 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work, and I have no complaints.

They gave an estimate, and when the work was complete, it was under the estimate.

Rosemarie P.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

13 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reputable and did a good job the first time.

They were professional.

Arlene S.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

14 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

They were reliable. They said they would be there and they were.

B. M. P.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

15 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service.

I just like their level of attention. I can always get a hold of anyone in the office or I can call Greg directly. I am very satisfied with their level of service.

C. E. H.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

16 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

Greg Baker, the owner, is a really hands-on manager of his company and he hires really quality people. He supervises their work. His office staff is extremely helpful and knowledgeable. They are a great landscape company. They have been around a long time for a reason.

They are a really well-managed company.

C. R. P. M.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

17 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have done a good job for us.

I don't have many complaints from the homeowners.

D. N. A.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

18 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them and they do the best job I could ask for.

Communication, they are just very good about communicating with us, no matter what it is.

F. P. C.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

19 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work and it is done in a timely manner. I never have to call them back. They are very thorough. I am very satisfied with them.

I never have to think about them and I don't worry about them. We have an agreement to do the job and they do the job.

F. H. O.

VERIFIED Valley Oak Landscaping, Inc. CUSTOMER

20 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is prompt, honest, and good.

He is a very good landscaper and he does what he is supposed to do. He shows up on time.

Read All 94 Survey Responses at Ratings View