Independently Rated Highest in Quality
T h i r d                              Consecutive Year        
Originally Earned:
December 2011
We declare that USA Contractors Group HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1806
(866) 903-0077

USA Contractors Group recently completed this kitchen remodel.

USA Contractors Group builds patio covers; remodels kitchens and bathrooms; installs roofs, siding and windows; and paints interior and exterior surfaces for residential clients throughout Northern California. The company’s experienced designers, builders and service people take a synergistic approach to every project, utilizing their combined expertise and products made by leading suppliers to achieve highquality results.

CEO Mike Madhaw started his construction industry career as a home improvement salesman, and he says the customer service experience he gained has been an important part of USA Contractors Group’s success. “I want his company to provide the same type of service that I would like to receive myself. Everyone who works here shares the same mentality—we understand home improvement can be expensive, so we focus on offering superior customer service that makes our customers feel completely comfortable with their projects.”

As further evidence of its customer-oriented business approach, USA Contractors Group provides home improvement loans and offers several payment plans so homeowners can maximize their project options. For a complete list of services or to see photos of the company’s past work, Mr. Madhaw invites potential clients to visit  usacontractorsgroup.com.

Company Philosophy

“We believe in the importance of positive word-of-mouth, so we make sure to provide every customer with excellent customer service and first-rate work. Our customers always come first, regardless of the size of their projects. Ultimately, our goal is to treat each customer’s home like our own.”

Serving Northern California

Patio Covers
Sunrooms
Windows
Patio & Entry Doors
Kitchens & Bathrooms
Siding
Laminate/Tile Flooring
Roofing
Exterior Tex-Cote/Painting

Atrium
CraneBoard
Duralum
Kelly-Moore
Milgard
Milgard
Owens Corning
Technicoat

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for construction firms that have earned the prestigious Diamond Certified award. For USA Contractors Group, the keys to achieving and maintaining high levels of customer satisfaction are developing personal relationships with its clientele and tailoring its services to fit their specific...

Frequently Asked Questions

Q: How long will my project take to complete?
A: "It depends on the type of work. Normally, a smaller job like a window replacement takes about 30 days from start to finish—it only takes one or two days to install the windows, but it can take weeks to get them shipped to us. A coating...
Q: Do I need to be home while you’re working?
A: "You don’t have to be home for jobs like roof installations or patio cover construction, but we do need someone to be present for window installations. Even though we’re bonded and insured, we like to have the homeowner there just...
Q: If you start my job and find unforeseen problems, will that increase the original estimate?
A: "We always make sure our customers are aware of potential risks before they sign their contracts, so there are never any surprises with our estimates. If we find a problem like dry rot or structural damage, we’ll tell you exactly what w...

Industry Info

The best way to combat dry rot is to spot it before it becomes an issue.
Dry rot is the most severe form of structural decay that occurs within a home—an infamous reputation attributed to its ability to spread rapidly throughout the framework of a house, as well as the difficulty entailed in containing and...
Findings based on statistically reliable research from 34 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
88%
n = 34

Diamond Certified Qualification

Based on 34 customer surveys, we declare
USA Contractors Group
has passed all rating steps and has earned
The Diamond Certified Award
No. 1806
Continuously qualified since December 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Bonnie B. Verified Customer Name
"It was done in a timely manner. When I had a little problem, they were right out and fixed it."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

USA Contractors Group
(866) 903-0077
DCID8007087605

Mon – Fri: 8:30am – 5:30pm

Serving Northern California

Mike Madhaw, CEO
19
959397
Liability Insurance, Workers' Compensation
Better Business Bureau
2010
Patio Covers, Sunrooms, Windows, Patio & Entry Doors, Kitchens & Bathrooms, Siding, Laminate/Tile Flooring, Roofing, Exterior Tex-Cote/Painting
Atrium, CraneBoard, Duralum, Kelly-Moore, Milgard, Owens Corning, Technicoat
2,000
50-Year Labor & Material Warranty on Owens Corning Roofing Products, 10-Year Labor Warranty on All Other Products
Financing Available
Santa Clara Decks & Patios

Photo & Video Gallery

Survey Responses For

USA Contractors Group

USA Contractors Group: Average 8.6 out of 10 based on 34 unique customer surveys of these open ended questions.
Bonnie B. Verified USA Contractors Group Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable. They did what they said they were going to do and kept to their deal."

"It was done in a timely manner. When I had a little problem, they were right out and fixed it."

Charles N. Verified USA Contractors Group Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They worked really hard to please the customer."

"They do high quality work. They were nice to deal with. They did a great job."

Chuck H. Verified USA Contractors Group Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did good work. It was completed on time and correctly."

"The quality of the work"

Gary D. Verified USA Contractors Group Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very efficient and they did very good work."

"The quality of the work that they did"

Gilbert M. Verified USA Contractors Group Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Go for it and hire them. I would recommend them. "

"They came and did the job. If you have a question, they answer it. They did great."

Gordon P. Verified USA Contractors Group Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great work, the work got done quickly and efficiently. They cleaned up after themselves."

"The high quality work"

John C. Verified USA Contractors Group Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable and they get on the job on time."

"They stay at it and they get it done. They did a good job."

Jose M. Verified USA Contractors Group Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been really happy with them. These people are knowledgeable and they get back to you right away. They have good quality."

"They are friendly. They did a wonderful job."

Majorie W. Verified USA Contractors Group Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time and very efficient. They had someone come in to check their work after it was completed."

"They came in, finished the job, and left everything clean. They did a good job. They made the kitchen have a nice finished look. They were polite and pleasant to work with."

Shelly S. Verified USA Contractors Group Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're prompt and very reliable. Everyone is always on time. Materials are there when needed. When they say the job will take two days, they get it done in two days or even earlier."

"They do a very nice and clean job. The overall job is very good. The customer service is very good."

Walter S. Verified USA Contractors Group Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very polite and thorough. They did a good job."

"They can do everything from windows, kitchens, bathrooms, and roofs. It's all contractors grouped into one. We were satisfied with them."

Bill W. Verified USA Contractors Group Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're a very polite and courteous group. They did what they said they were going to do."

"They were very neat and clean."

Bimla N. Verified USA Contractors Group Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I will tell them that they are very good."

"They did the work the way I wanted it done. They did my room and my windows and they all turn out really well. They are very nice to me."

Cleto D. Verified USA Contractors Group Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and they can be trusted."

"They are on top of things. They do what they say they will do and they did it on time."

Dean M. Verified USA Contractors Group Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"That they're responsive, and they did a nice job."

"The follow-up, they did a nice job of following up before and after the job was completed."

Jim H. Verified USA Contractors Group Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job. "

"They did a thorough job. They did what they said they were going to do. We didn't have any problems."

Mansford L. Verified USA Contractors Group Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did a nice job. They were good."

"They communicated with us a lot about the job."

Michael M. Verified USA Contractors Group Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job. They're fair people and easy to work with."

"Customer service is pretty good and pretty involved. They check up on everything quite frequently. "

Permual R. Verified USA Contractors Group Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were pretty reasonable in terms of price. They also did something wrong, but came back and re-did it."

"Overall, they are flexible and timely."

Shirley W. Verified USA Contractors Group Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were here when they said they were going to be. They did the job that they said they were going to do."

"They did a good job. They were always very pleasant. They are pleasant to me on the phone. When you ask them to do something, they do it."

Marie G. Verified USA Contractors Group Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I found them very reliable. The quality of work is good. Everybody who comes to my house compliments the paint job they did."

"I was impressed with the CEO of the company, Mike Madhaw. They were hard workers. The three painters who came were excellent. The one I thought was good was the head of the painting group. His name was Jose. They were always on time. "

Marie R. Verified USA Contractors Group Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They stay to their estimates. They are a good group. They get their people on the job on time."

"The quality of their work"

May H. Verified USA Contractors Group Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They tried very hard to get the work done on time. The windows that they installed were of high quality. "

"Their willingness to work with us, I was very pleased with Mike, the salesman. "

Millie W. Verified USA Contractors Group Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I couldn't find any fault with them."

"I was very satisfied with the paint job."

Paul M. Verified USA Contractors Group Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"The general workers speak Spanish, which was not an issue, but there has to be someone there who can translate."

"They have good communication between the head office in Sacramento and the foreman, the person in charge here locally. The work was excellent. We were very pleased with the work."

Rose A. Verified USA Contractors Group Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Their price was reasonable."

"They were personable."

Roy M. Verified USA Contractors Group Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable, and they will do the job that they specified they will do."

"The workers and their cooperation, if you're not satisfied, they are willing to come back and do the work again."

Thomas C. Verified USA Contractors Group Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Their communication is a little lacking. "

"The quality of their work, I like the foreman, Jose. He is professional, true to his word, and he does high quality work."

Betty G. Verified USA Contractors Group Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"Do a little more checking before they hire them."

"They were eager to work and they were available."

John R. Verified USA Contractors Group Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They're very good. They're experienced, and they do a good job."

"They were very professional. They have a good attitude. They answered our questions."

Leo P. Verified USA Contractors Group Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"Be clear on the job completion date and make sure that it's specified on the contract."

"Their personalities, they're very friendly."

William M. Verified USA Contractors Group Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"Ask a lot of questions. The salesman tells you the contract will cover a lot of things, but after a few months the list shrinks. "

"The foreman, Joe, is easy to get along with."

Andrew M. Verified USA Contractors Group Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"They sprayed my plants and killed a portion of my lawn, because they cleaned out the paint sprayer on the lawn. I had to remove a tree because they trimmed it back incorrectly and it died."

"They caulked very nicely."

Mason R. Verified USA Contractors Group Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:

"I would tell them not to use them. I already told a neighbor that."

"They put in nice windows."