Q: Can you design and build an entire plumbing and heating system?
A: Yes, design and build is one of our focuses. We can design any system, from a complex one for a new restaurant to a simple one for a home addition.
Q: What’s hydronic heating?
A: Traditional home heating is accomplished with forced air, but hydronic heating includes all types of hot water and steam heating. Hot water heat can be delivered to a room through a radiant floor, radiators, fan-coil heaters, fin-tube baseboard convectors, or a combination of any of these devices. There are a wide variety of possible applications using each of these methods. For instance, radiant heat can be delivered through a floor, wall or ceiling. Hydronic heating provides a high degree of temperature control within a heated area, and it’s renowned for the comfortable and even heat it creates.
Q: What’s Green plumbing?
A: For a modern plumbing solution to be considered Green, it not only has to conserve precious resources (like water and energy), but it also has to be user-friendly. Green plumbing includes low-flow toilets and showers and high-efficiency water heaters, among many other devices and techniques
Q: Is it hard to get clean with a low-flow showerhead?
A: Not anymore. Today’s low-flow showerheads are both efficient and comfortable. We test the Green products we install in our own homes and offices. We don’t install products we wouldn’t use ourselves.
Q: Do you install low-flow toilets?
A: “Yes. Low-flow toilets save a lot of money on water bills, and there are often rebates available for even more savings. They’re simple and straightforward to install. In most buildings, we can install a low-flow toilet for a flat fee that includes removal and disposal of the old toilet.”
Q: Do you install tankless water heaters? Is one right for me?
A: Yes, but they’re not one-size-fits-all solutions. A water heating system has to be designed according to the size of the home and the needs of the client. We’re very conscientious about asking the right questions about a client’s needs.
Q: Do you install fire sprinkler systems? Are there limitations to these installations? How long does it take?
A: “Yes, we install fire sprinklers. Residential fire sprinkler systems are now required with new home construction, and many times with large remodeling projects, whether a new addition or an entirely new building. Allow plenty of time to get through the design and permit process. Installation varies with the size of the project.
Q: What’s your hourly rate?
A: “For repair and service jobs, please check our website, www.luntmarymor.com, for current pricing. Please note that we have a one-hour minimum charge for service and repair calls. Where a fixed price is appropriate, we’ll charge by the job instead of by the hour.”
Q: Do you charge for travel?
A: We cover the first 15 minutes of travel time from our shop in Emeryville. Travel time beyond that is billable.
Q: Do you give specific appointments?
A: Yes, and we try to keep them. Sometimes the scope of a job scheduled for earlier in the day will be larger than expected and force us to be late. If that happens, we’ll call and let you know when we’ll be arriving.
Q: Do you do sewer video inspections?
A: Yes. We’ll provide you with the video, a detailed report on the condition of the pipe, and any recommendations that may be required to correct deficiencies.
Q: Do you do background checks on your employees?
A: Yes. Most of them have been with us for years, and we have a very low employee turnover rate.
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