DIAMOND CERTIFIED COMPANY REPORT
The Hand Group Inc.
The Hand Group Inc. creates custom kitchens and bathrooms, replaces and installs siding and windows, performs dry rot repairs, and provides general carpentry services for residential clients in Sonoma, Marin and Napa Counties. The family-owned and operated company’s main focus is remodeling kitchens and bathrooms to customers’ unique specifications, but it’s qualified to work on all types of interior remodeling jobs, including FHA 203K Renovation Loan projects.
President Steve Hand and CFO/Vice President Pat Hand established The Hand Group as a home repair company, but once they obtained a general contractor’s license, they were able to expand their services and work with homeowners to turn their kitchen and bathroom ideas into reality. “Our small size allows us to deal with each customer on a one-on-one basis and truly customize their project,” says Steve Hand. “This approach keeps our work as honest as possible.”
The Hand Group emphasizes the importance of clear communication throughout every step of the construction process, from establishing a clear budget before any work begins to providing consistent updates so clients understand their project timelines. “From the introduction to the bid work to the finishing touches, it’s all about communication,” confirms Pat Hand. “Our customers know we’ll work with them to make sure everything is the way it should be.”
Company Philosophy
“We strive to achieve the highest quality in every aspect of our work. Our success depends on referrals from satisfied customers, so we always make sure to pay special attention to their needs, listen closely to their input and provide them with products that will leave them satisfied for many years.”
Serving Sonoma, Marin and Napa Counties
Custom Kitchen & Baths
Remodels
Dry Rot Repairs
Siding & Windows
General Carpentry
Diamond Reflection
Kohler
Comparative Summary
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for building contractors that have earned the prestigious Diamond Certified award. For The Hand Group Inc., achieving high levels of customer satisfaction is a direct result of the comprehensive approach it takes to customer service throughout every phase of every project. “We’re...
Frequently Asked Questions
Q: Do you keep a clean and safe work area?
A: "Absolutely. We show the utmost respect to each homeowner and treat their home as if it was our own, which makes them realize how important worksite cleanliness and safety is to us. We always make sure everything is clean and safe."
Q: What’s your design process?
A: "First, we ask the customer to look through some magazines and cut out examples of what they’re looking for, like a certain type of cabinet or layout. Once we have an idea of what the customer wants, we can start drawing the design on paper....
Q: Do you stand behind your work?
A: "Yes. We’ll often come back to jobsites and fix small problems for free, even if it’s been two years since the initial work was done. Also, we prefer to use products that carry lifetime manufacturers’ warranties, like Kohler faucets. Every as...
Industry Info
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Consider the benefits of a FHA 203(k) home improvement loan.
Many potential homebuyers look at a damaged home and think, “What a great deal, but we’ll never be able to afford to get it repaired.” Reversing this mindset is the FHA 203(k) home rehabilitation loan, which is offered through the Federal Housing...
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Findings based on statistically reliable research from 19 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
89%
n = 19
Diamond Certified Qualification
Based on 19 customer surveys, we declare
The Hand Group Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1803
Continuously qualified since December 2011.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Jamie D. Verified Customer Name
"They were very responsive, and they worked quickly."
Research conducted by American Ratings Corporation. Ratings Methodology
Photo & Video Gallery
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Survey Responses For
The Hand Group Inc.
The Hand Group Inc.: based on 19 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Jamie D. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Compared to other contractors, they got right to business and were very fast in a good way."
"They were very responsive, and they worked quickly."John B. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very concerned and focused on your needs."
"They went above and beyond."John A. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very professional, customer satisfaction guaranteed."
"They constantly updated me on the day's activity. They explained the entire process to me. They were always on time and met the deadline. I was very satisfied."Kristy C. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are reliable and responsive. They do good quality work and their workers are good as well."
"Steve was very nice and honest."Mel P. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"That they were so dependable, they were here every day and kept to the time frame and the budget."
"They are very easy to deal with, and they answer the phone. They also show up when they say they are going to."Mike M. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very personable and very professional."
"The ultimate work that was done"Ryan S. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is a contractor. They finished my work ahead of time, and they gave me a reasonable bid. I installed all new windows in my house, and they re-sided the front of the house. There wasn't a problem with anything. It looks fantastic."
"The bid that he gave me was the price that I paid."Thomas H. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did a great job."
"They completed their job beyond my satisfaction. They did an exemplary job."Tom M. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would say that they were very thoughtful and careful. They listened to what I wanted."
"They followed through on what they said they would do, and they did it well."Andy W. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They stand behind their work."
"Everything, they are very professional, from the point when they come to give you an estimate to their workmanship."Charlotte P. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Make sure you specify your time limits, not theirs, but yours"
"They were very friendly. When they were here, they were efficient."Marie A. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Steve Hand is very good to work with. He is very helpful, and he listens to what you want."
"They were conscientious. They were on top of things as they progressed. "Mark D. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"High quality and efficient"
"The high quality of their work"Austin W. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are honest."
"They got through it, and even though we encountered some problems, they kept to what they promised and finished the job on time and within budget."Jayden C. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did good work."
"Their work was good, and their prices were reasonable."Clark R. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The work was done properly and in a workman-like manner."
"The work was completed as requested."Joe R. Verified The Hand Group Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are willing to take on small jobs."
"They had better pricing."Elijah G. Verified The Hand Group Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:
"I wouldn't recommend them."
"Their work was adequate. When they made a mistake, they fixed it."Josh W. Verified The Hand Group Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:
"I would not recommend them, because they did not fix the problem I called them for originally."
"They seemed to be working quickly at first, which I liked."
