Independently Rated Highest in Quality
T h i r d                              Consecutive Year        
Originally Earned:
December 2011
We declare that The Hand Group Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1803
(707) 595-8624

The Hand Group recently completed this bathroom remodeling project.

The Hand Group Inc. creates custom kitchens and bathrooms, replaces and installs siding and windows, performs dry rot repairs, and provides general carpentry services for residential clients in Sonoma, Marin and Napa Counties. The family-owned and operated company’s main focus is remodeling kitchens and bathrooms to customers’ unique specifications, but it’s qualified to work on all types of interior remodeling jobs, including FHA 203K Renovation Loan projects.

President Steve Hand and CFO/Vice President Pat Hand established The Hand Group as a home repair company, but once they obtained a general contractor’s license, they were able to expand their services and work with homeowners to turn their kitchen and bathroom ideas into reality. “Our small size allows us to deal with each customer on a one-on-one basis and truly customize their project,” says Steve Hand. “This approach keeps our customers involved so they can obtain the results they desire.”

The Hand Group emphasizes the importance of clear communication throughout every step of the construction process, from establishing a clear budget before any work begins to providing consistent updates so clients understand their project timelines. “From the introduction to the bid work to the finishing touches, it’s all about communication,” confirms Pat Hand.

Company Philosophy

“We strive to achieve the highest quality in every aspect of our work. Our success depends on referrals from satisfied customers, so we always make sure to pay special attention to their needs, listen closely to their input and provide them with products that will leave them satisfied for many years.”

Serving Sonoma, Marin and Napa Counties

Custom Kitchen & Baths
Remodels
Dry Rot Repairs
Siding & Windows
Sheet Rock Repair
Water Damage Repair
Replacement Windows
Decks
General Carpentry

Diamond Reflection
Kohler
Kohler

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for building contractors that have earned the prestigious Diamond Certified award. For The Hand Group Inc., achieving high levels of customer satisfaction is a direct result of the comprehensive approach it takes to customer service throughout every phase of every project. “We’re...

Frequently Asked Questions

Q: Do you keep a clean and safe work area?
A: "Absolutely. We show the utmost respect to each homeowner and treat their home as if it was our own, which makes them realize how important worksite cleanliness and safety is to us. We always make sure everything is clean and safe."
Q: What’s your design process?
A: "First, we ask the customer to look through some magazines and cut out examples of what they’re looking for, like a certain type of cabinet or layout. Once we have an idea of what the customer wants, we can start drawing the design on paper....
Q: Do you stand behind your work?
A: "Yes. We’ll often come back to jobsites and fix small problems for free, even if it’s been two years since the initial work was done. Also, we prefer to use products that carry lifetime manufacturers’ warranties, like Kohler faucets. Every as...

Industry Info

Consider the benefits of a FHA 203(k) home improvement loan.
Many potential homebuyers look at a damaged home and think, “What a great deal, but we’ll never be able to afford to get it repaired.” Reversing this mindset is the FHA 203(k) home rehabilitation loan, which is offered through the Federal Housing...
Findings based on statistically reliable research from 31 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
84%
n = 31

Diamond Certified Qualification

Based on 31 customer surveys, we declare
The Hand Group Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1803
Continuously qualified since December 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Betsy C. Verified Customer Name
"I really liked all the people who worked at my house. They were very pleasant to deal with. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

The Hand Group Inc.
(707) 595-8624
DCID7077789185

Mon – Fri: 8am – 5pm

Serving Sonoma, Marin and Napa Counties

Steve Hand, President; Pat Hand, CFO/Vice President
20
4
Certified FHA 203K Renovation Contractor for Streamline and Standard Loans, EPA Lead-Safe Certified
824511
Liability Insurance, Workers' Compensation
North Coast Builders Exchange, Petaluma Chamber of Commerce, Petaluma LEADs
2002
Custom Kitchens & Bathrooms, Remodels, Dry Rot Repairs, Siding & Windows, Sheet Rock Repair, Water Damage Repair, Replacement Windows, Decks, General Carpentry
Diamond Reflection, Kohler
20
Light Commercial, Residential
Minimum 1-Year Warranty on Labor

Photo & Video Gallery

Survey Responses For

The Hand Group Inc.

The Hand Group Inc.: Average 8.7 out of 10 based on 31 unique customer surveys of customer satisfaction.
Betsy C. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are extremely knowledgeable, skilled, and trustworthy. I like knowing I can trust them in all respects."

"I really liked all the people who worked at my house. They were very pleasant to deal with. "

Chuck W. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are timely and neat."

"They are timely and neat."

Lynn W. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very efficient, professional, and affordable, they're really just a pleasure to work with."

"They are very effective."

Joy M. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very experienced, and if I had been able to have them out here the first time, they wouldn't have to be doing such extensive work on my house now. The last contractor I used was terrible, but the people at The Hand Group are great. They know their stuff."

"Lots of communication"

Judy S. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they do excellent work. There is never a job too small or too big for Steve. He instills a lot of confidence in their work. He says that if I have any questions for me to call and press the easy button. He is very accommodating and helpful. I can't say enough good things about him and his work."

"The quality of their work and the suggestions Steve makes, I had my kitchen remodeled by him and my deck done. I liked his suggestions, which I've used a lot of times. He gave some really spot-on suggestions for the kitchen about having opposite floors and cabinets, in terms of the coloring. Because my kitchen is small, he suggested not using granite, and we went with a much smaller pattern. I was very happy with that. Any problem that I had with any of the subcontractors, I would call Steven and he would manage to work it out. He was very reassuring."

Jessica H. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very responsive to communication, and they were also very thorough in making sure the work was what I wanted, no more and no less. They were very professional and very nice people."

"The quality of the work, and I was very satisfied."

Jamie D. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Compared to other contractors, they got right to business and were very fast in a good way."

"They were very responsive, and they worked quickly."

John B. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very concerned and focused on your needs."

"They went above and beyond."

John A. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, customer satisfaction guaranteed."

"They constantly updated me on the day's activity. They explained the entire process to me. They were always on time and met the deadline. I was very satisfied."

Kristy C. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and responsive. They do good quality work and their workers are good as well."

"Steve was very nice and honest."

Mel P. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they were so dependable, they were here every day and kept to the time frame and the budget."

"They are very easy to deal with, and they answer the phone. They also show up when they say they are going to."

Mike M. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very personable and very professional."

"The ultimate work that was done"

Ryan S. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is a contractor. They finished my work ahead of time, and they gave me a reasonable bid. I installed all new windows in my house, and they re-sided the front of the house. There wasn't a problem with anything. It looks fantastic."

"The bid that he gave me was the price that I paid."

Thomas H. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job."

"They completed their job beyond my satisfaction. They did an exemplary job."

Tom M. Verified The Hand Group Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they were very thoughtful and careful. They listened to what I wanted."

"They followed through on what they said they would do, and they did it well."

Al L. Verified The Hand Group Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I'm very happy with their work. I like Steve a lot. "

"Steve and his wife, Pat"

Andy W. Verified The Hand Group Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They stand behind their work."

"Everything, they are very professional, from the point when they come to give you an estimate to their workmanship."

Charlotte P. Verified The Hand Group Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Make sure you specify your time limits, not theirs, but yours"

"They were very friendly. When they were here, they were efficient."

Marie A. Verified The Hand Group Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Steve Hand is very good to work with. He is very helpful, and he listens to what you want."

"They were conscientious. They were on top of things as they progressed. "

Mark D. Verified The Hand Group Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"High quality and efficient"

"The high quality of their work"

Chris F. Verified The Hand Group Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They're good. They went the extra mile for me."

"They're nice people."

Austin W. Verified The Hand Group Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are honest."

"They got through it, and even though we encountered some problems, they kept to what they promised and finished the job on time and within budget."

Jayden C. Verified The Hand Group Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They did good work."

"Their work was good, and their prices were reasonable."

Clark R. Verified The Hand Group Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"The work was done properly and in a workman-like manner."

"The work was completed as requested."

Larry P. Verified The Hand Group Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"I think they should ask other contractors before settling on just one."

"I think The Hand gentleman was pretty good at his sales pitch. He was a nice guy. For some things, he did a really good job."

Julie D. Verified The Hand Group Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"Just write down everything that you want done."

"I thought the price was pretty reasonable, and he had good guys working for him."

Lynn F. Verified The Hand Group Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend to be very clear about things upfront."

"I liked the owner who was very professional and very accommodating."

Joe R. Verified The Hand Group Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They are willing to take on small jobs."

"They had better pricing."

Ben M. Verified The Hand Group Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I'm still trying to process everything, so I'm not sure."

"I like them personally. They're nice people. I thought they did a good job on the structure."

Elijah G. Verified The Hand Group Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I wouldn't recommend them."

"Their work was adequate. When they made a mistake, they fixed it."

Josh W. Verified The Hand Group Inc. Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"I would not recommend them, because they did not fix the problem I called them for originally."

"They seemed to be working quickly at first, which I liked."