Independently Rated Highest in Quality
F i f t e e n t h
Consecutive Year
Originally Earned:
April 2002
We declare that SureShred HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #40
(877) 312-3527

A look inside SureShred’s Hayward facility

SureShred provides onsite mobile document shredding services for commercial and residential clients and government agencies throughout the Bay Area. Along with paper documents, the company destroys overhead transparencies, diskettes, magnetic tapes and more. It offers various programs to meet the shredding needs of different-sized companies.

Founded by Mike Rhoads in 1994 and now operated by his son, David, SureShred estimates it has served more than 10,000 Bay Area clients over the years. Mike and David say they value their employees above all and offer comprehensive benefit plans to attract and retain the best officers. “Having officers with long-term experience makes us more efficient. They’re able to make every shredding job go more smoothly for our clients.”

SureShred secures all the materials it destroys and takes them to its Hayward facility, where they’re baled and shipped to a paper mill for recycling. After every job, the company issues a Certificate of Destruction that guarantees clients’ materials have been completely destroyed. Prior to hiring its employees, SureShred uses an outside agency to run background checks on all candidates. Additionally, it maintains a strict no-drug policy and implements random checks.

Company Philosophy

“Our goal is to provide our customers with peace of mind. We maintain a strict level of security to ensure their materials are properly and effectively destroyed. Our core values are security, service and value. Every part of our business is dedicated to fulfilling our customers’ needs in the most efficient manner possible.”

Serving the Bay Area

On-Site Shredding of Records, Documents, Diskettes, Magnetic Tapes Transparencies or Products
Recycling of All Paper Items Shredded

Comparative Summary

SureShred shreds documents and other information-bearing material for residential and commercial clients and government agencies throughout the Bay Area. The company has been a member of the National Association for Information Destruction (NAID) since its inception. SureShred follows specific rules for collecting, destroying, processing and recycling the materials entrusted to it, says co-owner...

Frequently Asked Questions

Q: Why haven’t your prices changed in 11 years?
A: "We've been able to maintain our pricing structure by increasing our efficiency. We've continually upgraded the quality of our fleet trucks to make sure they’re the fastest and most efficient around."
Q: What can you tell me about your security measures?
A: "We follow the strictest security practices in our industry. We’re independently audited on a regular schedule, and we’re randomly audited by Certified Protection Professionals. We’ve been subjected to random audits for the...
Q: What’s a certificate of destruction?
A: "It’s a signed document verifying to clients that all materials they've provided to us have been destroyed. We provide one after every service call."

Industry Info

Select a document shredder based on your security needs
Many recent laws dictate requirements for protecting the confidentiality of customer information, says David Rhoads, co-owner of SureShred. In many cases, the fines and penalties for violations have increased more than one thousand percent. Mr....
Findings based on statistically reliable research from 390 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 390

Diamond Certified Qualification

Based on 390 customer surveys, we declare
SureShred
has passed all rating steps and has earned
The Diamond Certified Award
No. 40
Continuously qualified since April 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Mark S. Verified Customer Name
"Professionalism"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

SureShred
(877) 312-3527
(510) 784-1172 fax
DCID8886060008

Mon – Fri: 6am – 5pm

Serving the Bay Area

Mike Rhoads, Owner
14
9
Liability Insurance, Workers' Compensation
American Association for Industrial Security (ASIS), NAID (National Association for Information Destruction)
1994
Onsite Shredding of Records, Documents, Diskettes, Magnetic Tapes, Transparencies or Products; Recycling of All Paper Items Shredded
4,000
Commercial, Government, Residential
Certificate of Destruction Issued for All Materials Destroyed

Photo & Video Gallery

Survey Responses For

SureShred

SureShred: Average 9.4 out of 10 based on 390 unique customer surveys of customer satisfaction.
Mark S. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a reliable, friendly, and good service. They take away all of our paper."

"Professionalism"

N.C.T.A. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used them a few times, and I haven't had any problems with them. I'd use them again, and I actually need to schedule them to come out. I'd recommend them."

"They come out when I call them and they empty my cycle of papers that I collect. They're great at it."

M.B.I. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're quick, on time, and they come out when they say they will."

"What I value most is the fact that they certify that they've shredded the documents. They immediately shred them, and they give you a certificate to go with it."

H.A. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were timely and professional."

"That they were on time"

D.F.C. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"I don"

M.C.G.C.I. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional, and it worked out well."

"They were quick, reasonably priced, and everything was fine."

H.B.T.P. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The workers were polite and efficient. The billing department is also efficient."

"The workers were polite and efficient. The billing department is also efficient. I've had no problems with them. "

C.C. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsible and responsive."

"I like their timeliness. They are always ready to be here when we need them to be. "

J.W.A. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the fact that they come out to the property and do all of the shredding there."

"I liked their on-site services."

H.S. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable and dependable."

"I liked their customer service. They were available when I needed them, and they got the job done well. They just need to continue with whatever they're doing. "

I.P.T. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good."

"I think it's very convenient that they came to the site to do the work. They are prompt and good. I would use them again. "

G.A. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very reliable. The whole process was amazing, and the shredding people that come out are wonderful. "

"They're very reliable. The whole process was amazing, and the shredding people that come out are wonderful. The best would be the fact that they provide the service on-site. They're perfect. "

A.A. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a respectable job. They showed up and did their work."

"I liked that they were always on time. I call them up, they're on time, do their job, and then they're gone. "

Ryan A. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came here to do the shredding, and everything was done well."

"They were on time, and they were convenient."

Anna F. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd say they're fine, use them, and they're efficient."

"They were quick and efficient. "

Ted R. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job. I appreciated the fact that they came out to wherever we told them to, to do the job."

"I liked how on time they were and how efficient the job was."

Zoe J. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job. They were on time, and they were really fast."

"They were on time, and I didn't have to wait for their services. They were fine."

Riley H. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would certainly use them again. I was very happy with their services."

"I liked their confidence. They're very capable. I've used them for two years in a row and haven't had any problems with them."

Sally T. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came out and took care of what I needed taken care of right on the spot, and everything was good."

"I liked the fact that they came out and took care of it on the property so that I could see the things were being shredded and taken care of. "

Joanne B. Verified SureShred Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they do excellent work. "

"I had no problems with them. I trusted the people involved, which says a lot, considering the information they're shredding. I plan on using them again in the future. They're excellent."