Independently Rated Highest in Quality
F i f t h                              Consecutive Year        
Originally Earned:
November 2009
We declare that Storage Master Self Storage HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1583
(707) 925-2974
(707) 902-3977
3205 Dutton Ave
Santa Rosa, CA 95407
More addresses

Storage Master Self Storage offers year-round access to more than 2,000 storage units of various sizes at two locations in Santa Rosa. The locally-owned and operated company implements a variety of security measures that are designed to protect its individually alarmed, fire-resistant units, including electronic gate systems, surveillance cameras and regular security patrols. It also provides RV parking; boat storage; mailboxes; moving trucks, boxes and supplies; Notary Public services and more.

Regional managers Ted Shurtleff and Patty Frazzetta bring a vast amount of managerial and customer service experience to Storage Master Self Storage, which they use to offer personalized service to each client. “We train all our employees to treat customers with courtesy and respect,” says Ms. Frazzetta. “We understand they’re here because they have specific storage needs, so our primary goal is to help them fulfill those needs.”

Storage Master Self Storage’s Dutton facility is proud to be the first storage company in Sonoma County to be 100 percent solar powered. In addition to implementing environmentally-friendly business practices, the company is an advocate for community involvement and actively supports several Sonoma County schools, businesses and organizations.

Company Philosophy

“Customer service has always been our number one priority. We treat our clients like people, not business transactions. We work hard to make their experiences affordable and positive, and we strive to build lasting relationships with them so they’ll return and refer us to their families and friends.”

Serving all of Sonoma County including Santa Rosa, Windsor, Guerneville, Cotati, Sebastopol, Rohnert Park, Petaluma, Healdsburg and Cloverdale.

Self Storage
Boat Storage
RV Storage

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for storage companies that have earned the prestigious Diamond Certified award. For Storage Master Self Storage, the key to achieving and maintaining high levels of customer satisfaction is simple: focus on providing excellent customer service throughout every aspect of its operations....

Frequently Asked Questions

Q: How big should my storage unit be?
A: "Once we know how much material you’re planning to store, we’ll be able to figure out the amount of space you need and help you choose the right unit. Choosing the right unit also depends on how much space you want to have inside....
Q: How do I access my unit?
A: "As soon as you sign up, we’ll give you a gate code card that tells you how to access the premises. Basically, you just enter your unit number, which turns off the security alarm for your individual unit and opens the gate. "
Q: Can I let somebody else access my unit?
A: "Yes, as long as you feel comfortable giving them the code and key. However, we’re very straightforward in telling our customers that they’re responsible for anyone who accesses their units. Of course, we’ll never open a uni...

Map

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Industry Info

When it comes to keeping items in a storage unit, don’t underestimate the importance of proper packing.
The methodology of packing your storage unit should depend on a single factor: frequency of access. As a general rule, remember that the more often you need to access the unit, the less tightly you should pack it. “On the other hand, if you...
Findings based on statistically reliable research from 300 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 300

Diamond Certified Qualification

Based on 300 customer surveys, we declare
Storage Master Self Storage
has passed all rating steps and has earned
The Diamond Certified Award
No. 1583
Continuously qualified since November 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Cynthia S. Verified Customer Name
"The customer service, and they know my name. It is clean and safe."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Storage Master Self Storage
3205 Dutton Ave
Santa Rosa, CA 95407
1435 Sebastopol Road
Santa Rosa , CA 95407
(707) 925-2974
(707) 902-3977
DCID7075460000
DCID7075783299

Office Hours
Mon – Sat: 9am – 6pm
Closed Sunday
Gate Hours
Dutton Avenue: 7am – 7pm, Every Day
Sebastopol Road: 7am –6pm, Every Day

Serving all of Sonoma County including Santa Rosa, Windsor, Guerneville, Cotati, Sebastopol, Rohnert Park, Petaluma, Healdsburg and Cloverdale.

Ted Shurtleff and Patty Frazzetta, Regional Managers
26
7
Liability Insurance, Workers' Compensation
Hispanic Chamber of Commerce, Rohnert Park Chamber of Commerce, Santa Rosa Chamber of Commerce
Ted and Patty Shurtleff, Regional Managers
2000
Self-storage
1,000
Commercial, Individuals
Sonoma Storage - Self

Photo & Video Gallery

Survey Responses For

Storage Master Self Storage

Storage Master Self Storage: Average 9 out of 10 based on 300 unique customer surveys of customer satisfaction.
Cynthia S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very clean and orderly. They take their products seriously."

"The customer service, and they know my name. It is clean and safe."

Jeffrey T. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I liked the fact that they had alarm systems in each of the units."

"Their location"

Jonathan U. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great price and very safe location"

"The customer service, they greet you as you walk in, and they are on point. They are always there to lend a hand. There is always someone on the property who answers questions. They are awesome, and they have a great location. After the renovation, it is even better."

Karen E. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It looks like it is very well kept, and it is very clean. The employees are extremely nice and polite, which is very important. They are easy to work with."

"Their location makes it so that it is easy to get in and out, and there is not a huge crowd there."

Ken A. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That it is well run"

"The fact that there is a code to get in, and they set an alarm on your unit."

Lacey C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Clean and a really nice staff"

"That I can pay a year at a time, and I get a discount every time I do it."

Malcolm H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I can't even remember how long I have been with them, but it has been a long time. I like the family atmosphere, and I know a few of the employees by name. They are always courteous. I can't think of a better place to store my goods."

"The people are friendly, courteous, and they always have a smile on their face. They make me feel good about paying for my storage every month."

Nathan S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very helpful, and they let you in quickly."

"I was able to pay for a year in advance."

Ralph B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Easy to get to and very clean"

"Their security, you just feel like your stuff is not going to get messed with. They have security cameras around."

James C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the best."

"They are very down to earth and understanding."

Richard M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The manager, Patty, is very understanding and very easy to get along with. If you are a little late with your payment, she understands and works with you. I have no qualms with the organization."

"They do a great job, and it is clean and spotless. There is no debris or trash anywhere. It is easy access. I can pull right up to my storage unit. They are decent people. They were very accommodating with my moves, and they were able to pro-rate the rate. They are nice guys, and I would recommend them to anybody."

Robert H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, friendly, and clean."

"The manager is extremely nice."

Thomas B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They run a very tight ship."

"Their professionalism and cleanliness"

Victoria J. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are very thoughtful, and the prices are pretty reasonable. They give good deals to bring you in. They are clean, and the people there are awesome. They are very friendly and very helpful. I have a P.O. Box there, and I can get my mail there. It is very convenient for me, both to get in my storage unit and to pick up my mail. They have expanded and made it bigger. It gives more people opportunities to use it for bigger items."

"The convenience, because I just work down the street from them. I can just stop by, and they are very friendly."

Andrew P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have been great."

"Everything runs really smoothly, and everyone is friendly."

Ben C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are pretty reliable, responsive, and they take pretty good care of the facilities."

"That it was secure, and I never had any issues."

Diana F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The managers are friendly."

"That it is clean for the most part"

Erica H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Cheap"

"That it is low price"

Esther U. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are kind and helpful."

"They have a reasonable price."

Gina B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would just say your things are well taken care of. You can be assured that it's a nice, safe place. The customer service has been really good."

"I didn't have to worry about mice eating my things."

Kent K. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are pleasant to deal with, and they are always helpful."

"I like the location. It is conveniently located for me. They do a very good job, and it is very clean. I don't have any complaints. I have been using them for about 14 years."

Marcia B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The owners are very fair and reasonable."

"Once I was a little late on a payment, they were very nice about it, and reminded me over the phone. I have been using them for about 5 years."

Rodney H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Clean facility"

"The office staff is friendly."

Rose T. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are clean and neat."

"The cleanliness and the fact that they always answer their phone"

Sera N. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good."

"I like them. They are nice."

Barbara G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a bit expensive."

"It's clean."

Lily W. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is very good, but very expensive."

"It is clean and good customer service. They are very personable, and they seem to genuinely care. They work with the customer."

Faye W. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is very safe and very accessible, but you have to watch the price. It goes way up for really good customers. I have talked to them about this, and they said nothing can be done. I have been there since 2008, and they have raised my rates a lot. I have called many times. It is hard, because it is so expensive."

"I know that it is secure."

Harry F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very clean, very accommodating, and very helpful people"

"Convenience"

Jenna S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a great service. It's very secure and clean. The people are very nice."

"No one has ever broken in, and the storage facility seems very secure."

Jill D. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they're friendly, helpful, and quick"

"That they're friendly, helpful, quick, and the location is good."

Charlotte B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's easy to use, and they help you sign up for it right away."

"The cost and the safety, I feel like my stuff is very safe there."

Linda R. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're new and they're clean compared to some that I've seen."

"It's easy to get to I guess."

Michele F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like it that the place has cameras there and that the people who run it are on site. I like that very much. They kind of watch over things."

"I like that the place is always kept so nice and clean. The upkeep is very good. I'm pretty happy with it."

Michelle M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's very easy to use them."

"It's very clean, and the customer service is very friendly. The people who work there are always very friendly."

Ralph B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a very clean and secure facility."

"The cleanliness"

Richard M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have actually referred people to them."

"I like the location and the people who are there."

Ms. B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's very well-maintained, the security is good, and the people are pleasant."

"We've had many different storage spaces around California. Storage Master just looks good and you feel very safe and secure there. It just looks new."

Sharon H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd tell them how good they are. They're very polite people."

"I like the location. I like how our stuff is watched, and I really feel safe that no one will be able to break in and take my stuff."

Ms. S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a safe place to keep your stuff."

"I like the security. I think that it's very clean and safe."

Victoria J. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they're nice and clean, it's a good place. They're very friendly, the access is easy for me, and they have clean units. I also have a P.O. Box with them. I go there to get my mail. I just like the people there."

"The convenience for me, it's just down the street from where I work. I love Storage Master. They are the best."

Alexjandro G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good service, and they don't bug you all the time."

"They are close by my house, and they are there when I need them."

Angel N. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very knowledgeable and friendly staff, they are also very detail-oriented. It is a clean facility, and they have great rates."

"I would probably have to say that there are no lines and no waiting."

Claudia C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They get things done very quickly and efficiently. They are nice to work with."

"Location"

David C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is inexpensive, and it does what it needs to do."

"Pricewise, it is cheaper than other places."

David M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a good place to put your stuff."

"I had good service with them."

Hugh H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I haven't had a problem."

"That I haven't had a problem"

Javier B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've never had any problem with their service."

"They have good security."

Joe G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The people there are very friendly and helpful."

"Probably their location, it is very important to me."

Joe M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"Quiet, very secure, and they are clean."

Judy S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am not sure, convenient."

"It is convenient."

Maria R. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is really clean, and they always check everything. I like it."

"It is around where I live."

Mike W. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very personable, and the facility is very well-organized. It is very clean and convenient."

"Their price range, they have really reasonable prices."

Tina O. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great customer service"

"The receptionist is very informative."

William G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The place is clean and secure."

"It is easy to get to and to get in and out."

Amanda S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is just convenient and easy. It has an automatic gate. Everything seems secure and safe."

"The staff is really friendly."

David D. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They work with you, it's always clean, and the people are very friendly."

"Donna is great. It's been a very positive experience for me."

Denise C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they are very helpful, very courteous, and it's a good storage place."

"They are very easy to do business with."

Erin T. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The manager there is great. They always answer their phone and they answer your questions. They make paying your bill very easy. You can pay over the phone with a card. Donna is a really nice lady and she knows what she is doing."

"It is convenient and the price was right and reasonable. The management is awesome. It is clean and well lit."

Jackie C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It seems to be a very safe and secure place. The people are very friendly. They go out of their way to be helpful."

"I've used them for many years and they've always been very helpful and friendly."

Jacob T. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good place. It's also clean and very well run."

"I think Donna, the manager, is great."

Juan V. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That it is safe"

"It is close by."

Judy S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was clean and the people there were really nice."

"The fact that it was easy to get to, and it was well kept."

Kent K. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I always feel comfortable there. The people are always considerate and want to make sure you are taken care of. I enjoy it there and have gone there for quite a few years."

"I pay by the year, so I get a discount."

Marcia B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The people there are very courteous."

"They take very good care of my personal effects."

Maria G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They should dedicate their store same as the mini storage."

"The employees are very clean and self oriented. They are friendly. I haven't had any problems with my storage unit."

Nancy H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very courteous and they treat you right, especially the manager."

"You can get in there and get what you need and take out whatever you need. It is always very nice and clean there. They are very courteous in the office and they will help you open your locker if you need it. It is spotless. I have been there 15 to 20 years."

Sue K. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The people there are awesome and they really work with you. The people who work there are just awesome, although I don't like how they changed their prices."

"I think the people are just so friendly and really nice. I love going over there to just talk to them when I pay my bill."

Tracy B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are pretty reasonable and they try to help people out."

"They are pretty reasonable and very friendly. They treat people very nicely and respectfully."

Valerie D. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Convenient, nice people, and a big choice"

"Convenience"

Vanessa V. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are wonderful, very helpful, and very nice."

"The people who work there are very helpful and accommodating."

Andrea K. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used them for years and they've been great."

"I like the security that they have in place."

Ann G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The facility is really clean and nice. Also the people are nice."

"It's convenient and clean."

Cathleen A. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The people are excellent. It is a super clean facility. The security is good. I feel safe when I am there. They have consistently clean restrooms. It is a class operation."

"If you prepay by the year, the pricing is very good. You get in under the special pricing promotion, and then prepay by the year, to keep the initial good rate."

Charles B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were clean, easy to get in and out of, and I like the security there. I was totally satisfied. "

"They are very accommodating. When the time to cancel came, they made it very easy. "

Chuck R. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The staff is tremendously helpful. Their hours of operation are very good."

"The few incidents when we had problems, they fixed them right away, because they were on site. I referred at least 15 people there. "

Colleen R. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have really good customer service."

"They are decently priced."

Don G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's safe and secure."

"It's safe, secure, and clean."

Jill D. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Every employee there is trained and able to do all the things you might need to do. They are all really helpful and accommodating. The fact that anyone you reach has the knowledge and the authority is really a convenient time saver to you as a client. "

"The convenient location is the best part for me. It is quick to go over there when I need to."

Ken H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very personable. They seemed reasonable to me."

"I thought that their rates were reasonable."

Richard F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've had a good response, good interaction. They have good security, they are easy to get in and get out, and the hours are fine too."

"The easy access is what I like best. "

Robert R. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Everything is clean. All the public areas are clean and this is important."

"I like their billing system to allow me to prepay a year in advance. By having the opportunity to pay in full for a year is a good way to save money."

Sarah M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's family owned and they really go out of their way to help their customers."

"The help that the managers provided us during a complicated situation. We had a huge truck coming from the east coast. They planned it ahead of time and thought of things that we didn't think about, like how to get the truck in and all that."

Susan T. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very clean, reputable, and I liked the facility. The security is really good. They have cameras, gates, and alarm codes. The alarm codes were new to me as I had not used storage in twenty years. The prices have gone up considerably. They raised the prices three times in one year, which is a little much. Our house flooded and we had to move out of our home. We had no choice. We heard good things about Storage Master. It was close by to our house, so we went with it. "

"The security factor is what I liked best. I like the security camera, gate, and the alarm codes is a big plus. "

William H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are safe, clean, dry, and good people. "

"Having good people is important. "

William P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were a good deal, very clean, and secure."

"They were a good deal, very clean, and secure."

Alisarr M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their facility is up-to-date."

Avon R. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's handy and we can get in and out of there during their posted hours with no problems. The price is right."

Colleen R. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly. Whenever I had problems, they tried their best to work them out with me. I have always had a good experience when I go in there."

Craig T. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are nice and clean. They do a great job."

Cynthia S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are attentive, they offer payment plans, and they are efficient. They are customized. They like to work with people."

David S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are local and their storage facilities are very clean. They are willing to work with us if we can't afford the bill."

Elizabeth G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are locally owned and I met the owners when I signed up. It is very clean."

Emily D. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The direct deposit is very convenient. It's perfect."

Greg S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are convenient and it is easy to get in and out of there. It is hassle-free."

Jade N. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the people who work in the office and the facilities are really nice."

Michael B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their promotional rates and I also liked their customer service. I liked the way the price gradually went up instead of being a high price from the beginning. I liked the monthly payment option instead of paying a flat high price. Whenever I went in, they were really nice and they always remembered me. They were really friendly."

Nancy F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I just liked the people at the front desk. They were very friendly and informative. Every time I go over there, they are always very nice."

Richard M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very personable. "

Tayauna C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The managers, Patty and her husband, it was a clean space. There were no rodents."

Tina P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are really friendly. "

Todd H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Price"

Wesley K. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's clean and it doesn't leak."

David S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The management and the workers treat us like family. They are very good with customer service. Their rates are pretty good. They have done me good. I pay on time and they treat me well."

Jean M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the people who work there. They are courteous and polite. They take the time to talk to me about stuff and they call to remind me when it is time for me to pay."

Jessica A. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the people who work there. They are helpful and friendly."

Kathleen F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are always very courteous when I go in. The lady, I don't remember her name, is always very cooperative. The unit I have is clean and neat."

Melena C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are pretty professional and they seem to like to work with us. They are nice."

Needa N. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It seems like a very safe place. They know what is going on and Donna, the manager, is very friendly and very good."

Renee R. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I actually loved the lady. The customer service was wonderful. I picked her because of her friendliness. She was always really cool to me and I appreciate that. The other lady who works there is friendly too. I just like good service. It's clean and I like everything about it."

Suzanne S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Location, they are close to us."

Thomas T. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people in the office were nice and polite."

Timothy G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The friendliness"

Michael C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very convenient."

Edgar P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have a very clean facility."

Phyllis D. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They feel like family. Their hours of operation work well with my schedule. I love them."

Jerry V. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're professional and friendly, which is hard to master. They are good at what they do and they are nice. It's super clean. They've got it going on."

William P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's clean and secure. I like going there. "

Jessie K. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The staff is very informative and nice. The location is good. They have a wide variety of prices and units. I like the easy access to get in there."

Rigoberti S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been storing my stuff there for nine years. I like them. They are convenient."

Peter P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the cleanliness of the place and how it's kept up. I like the security. The managers are intelligent, well spoken, and nice people."

Mireya C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The way they treat me and the way they answer my questions, they are always on top of letting me know if I have a package or mail. They give me friendly reminders if I need to do anything."

Martha M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people at the desk are very courteous, very presentable, and very nice."

Don W. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We liked the large variety of spaces. We were only looking for something small, less than an 8x10, and they had it. We also liked the system that monitors who and when the unit is accessed. That was especially important because we had our truck earlier this year. The truck had the storage unit key. Several weeks later, we realized the key was gone and we were worried about the unit. They were able to tell us that no one had been there. We like the service and the rate we pay. It's very reasonable. They have great customer service, a good facility, and good prices. "

Brian C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The convenience is nice. They are really easy to get to and it's really easy to get in and out."

Forest F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their units are secure and their prices are good."

Todd S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very good. I like my storage unit."

Ronald H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are clean and secure. Their employees are nice."

Marilyn W. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very nice and friendly people. They go out of their way to help me, no matter what they are doing at the time. I really like them."

Mike L. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The prices are good and the people are really nice and friendly."

Catherine M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that I can get the price lowered by paying ahead. I like that I have a space upstairs and inside. I also like that I can get a small storage space for a reasonable price."

Terry C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The facility was easy to use and the gate was very easy to access."

Roy E. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was a clean place. It was locked up and secure. It didn't look like a junk yard."

Thomas H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that it's clean. I feel safe. The people there are very friendly. I've used them two times."

Ken L. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They leave me alone. I like the 'Pay for one year and keep your old rate' plan."

Lauren V. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have a friendly staff that are very responsive to us."

Elvyra C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I am going to continue to use them. They have been very good with their rates. They also have great customer service, they are generous, they answer all of my questions, and the facility is clean. I feel my property is secure."

Midori M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are friendly and secure."

Richena J. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the people there."

Leigh P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they are willing to negotiate prices and I like the cleanliness of the facility."

Sandra G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they are convenient."

Diane W. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they are friendly and clean."

Marge H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like how personable they are."

David V. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the way they do business."

Anita V. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have a mailbox there. The employees who work there are always pleasant and ready to help."

Mary P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are there at every turn to provide customer service. If I have to spend my money, I will spend it there. They are friendly people who care. "

Erin T. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service is great. Donna, in particular, is great. The prices are reasonable. I use them all the time. I've used them more than once."

Judith J. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the location of the storage facility."

Evelyn F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they have excellent customer service. The new lady, Donna, created a new system to help get the payments in. She has great management qualities and she has helped me get through. She is very calm and collected. "

Kathy M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they are close by and they have reasonable specials."

Sandy C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that it's close and convenient. Everyone there is friendly and nice. I've been using them since 1997."

Robert M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are friendly and helpful. Their prices are great compared to other places in town."

Donna K. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I'm very happy with the people and the service."

Margaret H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have a clean, quiet, and private facility. When we open our unit, we don't have gawkers looking at our belongings. I've never had a problem with them, no rodents or anything. "

Tom F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It is really easy to access. The people there are nice. I go there at very odd hours and they are conveniently open."

Ruby L. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly."

Laura N. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they have really good customer service."

Darcy S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they are convenient."

Miyoshi K. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have a good facility. I feel that my property is secure there."

Caroline R. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the people in the office. They help me pay my bill over the phone. Donna is super nice. I really like her."

Raymond C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have courteous service. When I'm late, they call me. I think that's great."

Sandra M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people in the office are good at taking care of me. They are really nice."

Kim A. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The manager is very helpful."

Ben P. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I have been very satisfied with the security, specifically."

"I haven't had any problems with them, and the facility is nicely located. They seem to have taken into consideration all the things I would be concerned with."

Brenda M. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are nice and polite people. They are very helpful."

"When I first started using them, they had student discounts."

Charles G. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are really good."

"They give you a chance to make your payment without locking you out."

Jeff S. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The security is good, and you know your stuff is safe. That is for sure. There is a 10-day grace period for billing, which is pretty nice."

"Pretty much every time I go there, I don't have to deal with a bunch of people. You can come and go pretty easily."

Peter P. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly, and the place is managed well."

"The people who manage it will work with you, and they are very good. They are on the ball if you have any needs."

Stephanie C. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The people who work there are really wonderful and very helpful."

"They are very professional. They are just the right combination of professional and personable. They run like a well-tuned machine, and they are aware of everything. Everything is safe and I feel safe being there. They even take your emergency information, in case something happens. They care about their customers. They are always attentive."

Dustin L. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They have great prices, and they never raise your rates too much."

"The customer service is very friendly."

Jeffrey C. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It's fair deal for storage. I would recommend it."

"The location is good for me. The people are good to work with. They have been upgrading the building. I've been pretty satisfied doing business with them."

Meagan C. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are great, and that I would highly recommend them to other people."

"They are very helpful and very nice. They are perfect for me."

Rudy C. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are totally awesome, and they have space for you. They have really good prices."

"It is really close, and I love the location. It is really easy for me."

Sharon G. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It is kept clean, and they have good people working there. Everything is in good shape."

"The people care, and you need that at a place where people are coming in and out."

Blake T. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to other people as long as they get a decent rate."

"It's secure and clean. I like their promotional rates. They have a good staff there, and they're very friendly."

Paul T. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"We've been satisfied with the service."

"The ease of going in and out"

Claire S. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It's a clean location."

"I was able to get the storage that I wanted."

Donna F. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I most likely wouldn't say anything. It is an individual choice about where they want to store their stuff."

"They have been really helpful overall."

Avery L. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I don't have any problem with them. I can get in and out without any problems."

"It was close to where I need them."

Norma R. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I am okay with the service. I would recommend them if I had to."

"The people in the office are friendly. They are educated people."

Steven M. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It is affordable. It is easy to get in and out and gain access. They need to allow more time to get in and out, as I like to come by after work. Sometimes I finish after 6PM. I would like to get in there later."

"Easy access and convenience"

Bill M. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"When I first went in there to rent the unit, I thought that the young man was very polite and helpful. The lady who runs the place is very friendly and it was a very easy process."

"It is convenient to get into and the prices are fairly reasonable."

Chris D. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very convenient and the price is also very competitive."

"Their customer service, they are very nice."

Nancy S. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are cooperative and reliable."

"I have had stuff there for over 10 years and they are just fine and remind me if I am late."

Polly P. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:No
Q3 & Q4:

"Look around."

"It is really close to my house and close to my office. They are really friendly. They always call me before they hit me with a late fee."

Rosa H. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They have a lot of storage spaces to choose from in terms of size. The people are really friendly also."

"Every time I used to go there, they are really friendly and they welcome me."

Brenda M. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It's clean and secure."

"The building is nice and they do a good job."

Bryan A. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very clean and secure. It's a nice place."

"I've used them for ten years. It's clean and well run."

Justin W. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They have good customer service."

"Their reasonable price"

Kasey J. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are a clean facility and I had easy access to my storage unit."

"The easy access was the best part for me."

Rhonda G. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are convenient, pretty friendly, and I've been there a long time. I'd say they are pretty decent there. "

"The convenient location is what is best for me."

Carrie R. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The convenience"

Dedra A. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Safety"

Jason P. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are really nice people and very helpful."

Julianne E. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very nice to me and they know me as a customer."

Mona G. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"She was very professional, friendly, and informative about what I needed to do. That was great."

Paul T. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Convenience"

Gregory E. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the management. Donna was exceptional. She was accommodating, reasonable, and professional."

Ken W. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They keep the place clean and tidy. It's kept up well. Their people are really nice."

Lisa K. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are convenient for me and it is clean and well cared for."

Martha S. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the customer service. The manager and the other woman who work there are always very personable and polite. That counts for me. I don't like to do business with people who are rude or unfriendly."

Matthew F. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are really nice and it's pretty close to where I live."

Meghan M. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are always nice and the place is clean and secure."

Stan R. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the service that I got from Donna who operates and manages the facility. She is very helpful and very informative. "

Matthew R. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their rates are reasonable. They are accessible and hassle-free."

Mereseini K. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very friendly."

Stephen K. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked that the guy didn't give me any hassles."

Katherine N. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It's really clean."

Kathy D. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're nice, happy people. They take time to help me."

Steven G. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The staff is very good. The facilities are also good. I researched the prices that other storage companies in the area charged and their prices are good."

Heidi D. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The professional way they handled my situation"

Carol L. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think the facility is clean. The managers are courteous and friendly."

Vinnie T. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were easy to use."

Teresa A. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like their cleanliness. I've had units with mice at other locations. I like the fact that it's clean. I wanted a place that was and this is it."

Diane D. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think it's clean, neat, and organized. The employees are knowledgeable. They know what they are doing."

Cathy T. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think all of the good managers are gone, but they went out of their way to help me."

Stephanie L. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are friendly and personable. They have good rates and they are really convenient. The facility is well maintained and clean. The employees are conscientious, they pay attention to detail, and they apply the same rules to everyone. I feel secure there."

Cameron D. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that they are closed at night. It makes me feel like the facility is secure. The big barking dogs are great too. They have great service. The parameters are very clear, spelled out, and well explained. I stress that the security is great."

Janice S. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very nice. They took care of my needs."

Michael K. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were willing to help me figure out how to get the best discount and price for my unit."

Joshua J. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the people there. They have good customer service."

Karla S. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The staff is really understanding."

Robert M. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like that you can transfer over your property and get lower rates, or keep the same rate. But you can only do it three times."

Jake S. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It is easy to get in and out of, and it is clean."

"It is close."

Karl W. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They seem pretty organized."

"I just like some of the managers. If I am late on certain things, they call to remind me."

Mark M. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Really good people who run it"

"The location"

Joyce M. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"The price is reasonable."

"The location is convenient."

Luke S. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It is a nice place, and it is safe. They are friendly."

"In the beginning, it was the price."

Monica M. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are good, not expensive. The price is good. They are close to my home."

"The price is good. It is really easy to store things there. I like the people who work there."

Raymond C. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I don't know, nothing in particular. Storage is storage. It's for all the junk we can't store at my house."

"The people I deal with are friendly and helpful. I've been using them since 2006. They give me courtesy calls if I miss a payment."

William G. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It is a good place, and it is secure."

"I have been using them for 4 or 5 years now. They've raised the rates only once, and it was only by $10."

Forest F. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"To make sure that you know when to pay for your year in advance."

"It is very secure, and the policies are very well enforced."

Fred L. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"That they are very secure and reasonable folks"

"The security"

Robin W. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It's a good facility. I think their security is good, and they always keep the place clean. It's always kept pretty top notch, as far as I have seen."

"Patti's really good. She's just tremendous with service. Patti has been more than cooperative. She has worked with me, because I've been there for 9 or 10 years. "

Ryan G. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They're helpful, and they explain the storage to you."

Barbara R. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are a decent price."

"They have friendly customer service. I have never really had a problem with them."

David M. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It is economical."

"It is economical."

Jeremy W. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Donna is the best. She is the only reason I go there. I hope that she is still there."

"I like the service from Donna. She is just awesome. She makes it great to be there."

Zoe S. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It has a good price, and it is conveniently located."

"It has a good price, and it is conveniently located."

Erik V. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Watch out for people who don't obey the rules and bring food into their storage units. It caused an infestation of rats and vermin."

"The management was great. They had an exterminator come out and help us deal with a rodent infestation problem."

Rick D. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are worth the money."

"Patty makes it really cool and she works with you."

Kevin W. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"To read the contract carefully"

"Customer service and cleanliness"

Peter P. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It's a well-run facility. It's clean. The staff is very friendly. They're willing to work with their customers."

"The cleanliness and the security of the units"

Craig D. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It is easy to store my stuff with no issues."

Frank C. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Everything is safe there and there are cameras. I like that they are Diamond Certified."

Douglas F. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I appreciate their face-to-face personalities, their walk-up personalities, and they have nice people working there. They are very personable and they bend over backwards when I need something."

Kayla T. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I think that their pricing is good."

Terry C. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The beginning price"

Yuri G. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The friendliness of the people who worked there"

Henry D. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It's clean and well maintained. I like the onsite staff."

Jamie C. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the office. I feel safe there."

Christina C. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The safety, I feel like my stuff is safe. They have good security."

Diana E. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The units are nice, clean, and dry. Some other places have units that get wet and moldy. I like that I don't have to worry about moisture getting into my boxes."

Bruce B. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It hasn't caused me any difficulty."

Kenneth T. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the managers. They have a really good management team, actually an excellent management team."

Barbara J. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like that the facility is very clean and there aren't any rodents."

Connie C. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the people who work there. I really like Donna. I like that she calls me and reminds me to pay my bill."

Mary A. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The people there are nice and very helpful."

Robert K. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the manager there."

Richard S. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I haven't had it that long. Everything is fine so far."

Neil K. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like their personal service."

Paula E. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the people who work there."

Nancy K. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The location is close to where I live."

Kerry M. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are economical. "

Mary V. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very convenient."

Heather C. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their employees are really friendly."

Thomas D. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"They have great customer service."

Florence M. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like their availability."

Donald H. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"It is clean, neat, and it gets taken care of."

"It is handy."

David M. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They are economical."

"They can be economical."

Glenn E. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"It is a little expensive. The prices go up after the introduction, but they do what they say."

"It is close."

Brendan B. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"It is fine. They do what I need them to do. They don't go above and beyond."

"They are one of the cheapest ones around."

Kim K. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"Their monthly price is a little high. There are no lights inside the units, only out in the hall. If you are further down, it is dark inside your unit. Their hours of operation are too short. They need to stay open later every day."

"I liked that it is a clean facility, secure facility. I had peace of mind my stuff was safely stored there. I was safe when I was there."

Warren N. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I think their service is good. I have only been there one time, so I don't have much else to say."

Thomas D. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The hours are good."

Joanna H. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"It's convenient."

John L. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The price is fairly reasonable, but not great."

Martha A. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The staff has been really good to me. They were very personable. They did the job right when I needed them to. They always send me receipts. "

Barbara P. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly in the office."

Darcy S. Verified Storage Master Self Storage Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"They are okay, I guess."

"They are close to my house."

David M. Verified Storage Master Self Storage Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:

"There is not much I can say."

"Most of the staff has been very friendly."

Ella D. Verified Storage Master Self Storage Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them to just make sure to pay their bill every month. Storage Master won't send a monthly bill to you even if you ask them to. They wouldn't send me an email either. They could be a little more modern."

"Everybody is really nice when you go in there. They're reasonably priced."

Jim H. Verified Storage Master Self Storage Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"They work."

"It is a great place to store my stuff."

Mary P. Verified Storage Master Self Storage Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:

"Don't go to Storage Master Self Storage."

"Their old manager was respectful, kind, friendly, and he worked with his customers. He was just a people person."

Regina T. Verified Storage Master Self Storage Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"It's pretty convenient."

"It's pretty convenient. When I need to go there after work, it's easy to get in and out."

Donna S. Verified Storage Master Self Storage Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I give their employees a '10'. They were very courteous, nice, and polite."

Gustavo D. Verified Storage Master Self Storage Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"The friendly people there"

Carol D. Verified Storage Master Self Storage Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I like that they are very secure."

Zoe T. Verified Storage Master Self Storage Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"They are clean and a newer, updated facility, but you do pay a bit extra for their facility."

"The availability of the large units"

Sophie B. Verified Storage Master Self Storage Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:

"They used to have good specials. If they had specials like that, it would be nice. I don't see specials anymore."

"I like the fact that my P.O. Box and my storage are there and that both are secure."

Rigo S. Verified Storage Master Self Storage Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"If you're looking to store things for a short time, I'd recommend them. Otherwise, if it's longer than four months, I wouldn't recommend them. Their price increases after four months. "

"It's just around the corner from our house. "

Brendan B. Verified Storage Master Self Storage Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"The initial prices were good."

Wayne S. Verified Storage Master Self Storage Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They are cheap. If my husband didn't have this storage, I would divorce him."

Polly P. Verified Storage Master Self Storage Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The location is close to where I live."

Emily P. Verified Storage Master Self Storage Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"I would probably say not to go there."

"It is one of the cheaper storage units."

Louisa H. Verified Storage Master Self Storage Customer Name
Q1:4 out of 10
Q2:Yes
Q3 & Q4:"They are clean."

Peter C. Verified Storage Master Self Storage Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"Location"

Darin H. Verified Storage Master Self Storage Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:

"Not to go there"

"The manager is a nice lady."

Jenny D. Verified Storage Master Self Storage Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"When I was first looking for storage, Storage Master had a decent deal."

Rosalie O. Verified Storage Master Self Storage Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"I liked the people that worked there before, especially the managers. "