Independently Rated Highest in Quality
E i g h t h
Consecutive Year
Originally Earned:
November 2009
We declare that Storage Master Self Storage HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1583
(707) 925-2974
(707) 902-3977
3205 Dutton Ave
Santa Rosa, CA 95407
More addresses

Storage Master Self Storage offers year-round access to more than 2,300 storage units of various sizes at two locations in Santa Rosa. The locally-owned and operated company implements a variety of security measures that are designed to protect its individually alarmed, fire-resistant units, including electronic gate systems, surveillance cameras and regular security patrols. It also provides mailboxes; a moving truck with equipment, boxes and supplies; Notary Public services; and more.

Regional Managers Ted Shurtleff and Patty Frazzetta bring a vast amount of managerial and customer service experience to Storage Master Self Storage, which they use to offer personalized service to each client. “We train all our employees to treat customers with courtesy and respect,” says Ms. Frazzetta. “We understand they’re here because they have specific storage needs, so our primary goal is to help them fulfill those needs.”

Storage Master Self Storage’s Dutton Avenue facility is proud to be the first storage company in Sonoma County to be solar powered. In addition to implementing environmentally-friendly business practices, the company is an advocate for community involvement and actively supports several Sonoma County schools, businesses, and organizations. 

Company Philosophy

“Customer service has always been our number one priority. We treat our clients like people, not business transactions. We work hard to make their experiences affordable and positive, and we strive to build lasting relationships with them so they’ll return and refer us to their families and friends.” 

Serving all of Sonoma County including Santa Rosa, Windsor, Guerneville, Cotati, Sebastopol, Rohnert Park, Petaluma, Healdsburg and Cloverdale.

Self Storage

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for storage companies that have earned the prestigious Diamond Certified award. For Storage Master Self Storage, the key to achieving and maintaining high levels of customer satisfaction is simple: focus on providing excellent customer service throughout every aspect of its operations....

Frequently Asked Questions

Q: How big should my storage unit be?
A: "Once we know how much material you’re planning to store, we’ll be able to figure out the amount of space you need and help you choose the right unit. Choosing the right unit also depends on how much space you want to have inside....
Q: How do I access my unit?
A: "As soon as you sign up, we’ll give you a gate code card that tells you how to access the premises. Basically, you just enter your unit number, which turns off the security alarm for your individual unit and opens the gate. "
Q: Can I let somebody else access my unit?
A: "Yes, as long as you feel comfortable giving them the code and key. However, we’re very straightforward in telling our customers that they’re responsible for anyone who accesses their units. Of course, we’ll never open a uni...

Map

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Industry Info

When it comes to keeping items in a storage unit, don’t underestimate the importance of proper packing.
The methodology of packing your storage unit should depend on a single factor: frequency of access. As a general rule, remember that the more often you need to access the unit, the less tightly you should pack it. “On the other hand, if you...
Findings based on statistically reliable research from 350 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 350

Diamond Certified Qualification

Based on 350 customer surveys, we declare
Storage Master Self Storage
has passed all rating steps and has earned
The Diamond Certified Award
No. 1583
Continuously qualified since November 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alexandra G. Verified Customer Name
"The pricing and the staff"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Storage Master Self Storage
3205 Dutton Ave
Santa Rosa, CA 95407
1435 Sebastopol Road
Santa Rosa , CA 95407
(707) 925-2974
(707) 902-3977
DCID7075460000
DCID7075783299

Office Hours
Mon – Sat: 9am – 6pm
Sun: Closed
Gate Hours
Dutton Avenue: 7am – 7pm, Every Day
Sebastopol Road: 7am – 6pm, Every Day

Serving all of Sonoma County including Santa Rosa, Windsor, Guerneville, Cotati, Sebastopol, Rohnert Park, Petaluma, Healdsburg and Cloverdale.

Ted Shurtleff, Regional Manager; Patty Frazzetta, Regional Manager
26
8
Liability Insurance, Workers' Compensation
Hispanic Chamber of Commerce, Rohnert Park Chamber of Commerce, Santa Rosa Chamber of Commerce
2000
Self Storage
1,000
Commercial, Individuals
Sonoma Storage - Self

Photo & Video Gallery

Survey Responses For

Storage Master Self Storage

Storage Master Self Storage: Average 9 out of 10 based on 350 unique customer surveys of customer satisfaction.
Alexandra G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was really safe, and the people there seem to care about you. It's in a good location."

"The pricing and the staff"

Arron F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're clean and secure."

"I liked the fact that they gave me a good price. They are inexpensive and safe."

Art L. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always helpful."

"The security"

Chris B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them a few times."

"They are just clean."

Cynthia C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It feels safe and secure. I don't have to worry about my products."

"The security"

Debbie L. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The staff are very professional and very nice. They are easy to talk to. Whenever I call, they are very nice to me. It is very clean and easy access. The price is very reasonable. I commute one hour to that storage, because of all of those qualities, and it is worth it."

"The people, the professionalism, and the clean facility, I would rate them very high. I would compare them to storage units in the Napa Valley, which are superior and why I commute each way to this facility. They have earned this. I have shopped around in Santa Rosa, even over the phone, and they were the most professional. This is why I have used them twice in one year."

Denise H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, clean, and they have great customer service."

"Their service, they are very helpful."

Elizabeth W. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I probably would just say they are fine."

"They were very helpful and knowledgeable."

Fernando V. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good security, and you are in good hands. They have up-to-date technology."

"It is a clean facility and has easy access. If you have any problems with your unit, the office is right there, and they will take care of you right away."

Gina B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a good price."

"The price"

Harriet D. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are clean and organized. Everything is pretty much pristine."

"I like the people, because they are nice and willing to work with you. If they know I am up against it financially, they will offer me a cheaper unit. If there is something else, they will let you know and give you an option. They have been very good to me."

Joe Z. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was our first time using it, and I have to say that it helped a lot at that time. It was quick and convenient. For us, it worked well. The service was great. We didn't have any issues. "

"It was just a great service. "

Michele D. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I highly recommend them, because the couple who owns the place are super friendly and helpful. They have always been great to me since I have been there. They make accommodations."

"Just how secure they are, they are on top of things. It is super clean, and the people there are super friendly."

Michelle B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are clean, pleasant, and helpful."

"It is easy to get in and out of."

Mimi T. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would definitely recommend them. They are very good. They are clean and on top of things."

"I know what to expect, and they are very clean. I was able to pay the whole year in advance. They are very businesslike, and they have a great contract, so you know what the deal is. It is very clear. Your things are very safe. There is someone on the premises. They have areas that are kept cool, even during hot summers in Santa Rosa. The people are really nice, and I like them. It is really clean, and when someone moves out, they sweep it all out and clean it."

Natalie E. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good service."

"I can pay my bill easily over the phone."

James C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is good and clean. There are no rats or bugs."

"It is clean and organized."

Elijah S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is run very well, good prices, and it is a very clean place."

"A really good price, and it is in a good place. Everything is well run."

Tina P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're friendly. They have the best prices in town. They're very secure and safe."

"The price"

Travis L. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very secure."

"Location"