Independently Rated Highest in Quality
T h i r d                              Consecutive Year        
Originally Earned:
November 2009
We declare that Storage Master Self Storage HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1583
(707) 925-2974
(707) 902-3977
3205 Dutton Ave
Santa Rosa, CA 95407
More addresses

Storage Master Self Storage offers year-round access to more than 2,000 storage units of various sizes at two locations in Santa Rosa. The locally-owned and operated company implements a variety of security measures that are designed to protect its individually alarmed, fire-resistant units, including electronic gate systems, surveillance cameras and regular security patrols. It also provides RV parking; boat storage; mailboxes; moving trucks, boxes and supplies; Notary Public services and more.

Regional managers Ted Shurtleff and Patty Frazzetta bring a vast amount of managerial and customer service experience to Storage Master Self Storage, which they use to offer personalized service to each client. “We train all our employees to treat customers with courtesy and respect,” says Ms. Frazzetta. “We understand they’re here because they have specific storage needs, so our primary goal is to help them fulfill those needs.”

Storage Master Self Storage’s Dutton facility is proud to be the first storage company in Sonoma County to be 100 percent solar powered. In addition to implementing environmentally-friendly business practices, the company is an advocate for community involvement and actively supports several Sonoma County schools, businesses and organizations.

Company Philosophy

“Customer service has always been our number one priority. We treat our clients like people, not business transactions. We work hard to make their experiences affordable and positive, and we strive to build lasting relationships with them so they’ll return and refer us to their families and friends.”

Serving all of Sonoma County including Santa Rosa, Windsor, Guerneville, Cotati, Sebastopol, Rohnert Park, Petaluma, Healdsburg and Cloverdale.

Self Storage
Boat Storage
RV Storage

Map

Javascript is required to view this map.
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Storage Master Self Storage
has passed all rating steps and has earned
The Diamond Certified Award
No. 1583
Continuously qualified since November 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alisarr M. Verified Customer Name
"Their facility is up-to-date."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Storage Master Self Storage
3205 Dutton Ave
Santa Rosa, CA 95407
1435 Sebastopol Road
Santa Rosa , CA 95407
(707) 925-2974
(707) 902-3977
DCID7075460000
DCID7075783299

Office Hours
Mon – Sat: 9am – 6pm
Closed Sunday
Gate Hours
Dutton Avenue: 7am – 7pm, Every Day
Sebastopol Road: 7am –6pm, Every Day

Serving all of Sonoma County including Santa Rosa, Windsor, Guerneville, Cotati, Sebastopol, Rohnert Park, Petaluma, Healdsburg and Cloverdale.

8
Liability Insurance, Worker's Compensation
Ted and Patty Shurtleff, Regional Managers
Sonoma Storage - Self

Survey Responses For

Storage Master Self Storage

Storage Master Self Storage: Average 9 out of 10 based on 150 unique customer surveys of these open ended questions.
Alisarr M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their facility is up-to-date."

Avon R. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's handy and we can get in and out of there during their posted hours with no problems. The price is right."

Colleen R. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly. Whenever I had problems, they tried their best to work them out with me. I have always had a good experience when I go in there."

Craig T. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are nice and clean. They do a great job."

Cynthia S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are attentive, they offer payment plans, and they are efficient. They are customized. They like to work with people."

David S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are local and their storage facilities are very clean. They are willing to work with us if we can't afford the bill."

Elizabeth G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are locally owned and I met the owners when I signed up. It is very clean."

Emily D. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The direct deposit is very convenient. It's perfect."

Greg S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are convenient and it is easy to get in and out of there. It is hassle-free."

Jade N. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the people who work in the office and the facilities are really nice."

Michael B. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their promotional rates and I also liked their customer service. I liked the way the price gradually went up instead of being a high price from the beginning. I liked the monthly payment option instead of paying a flat high price. Whenever I went in, they were really nice and they always remembered me. They were really friendly."

Nancy F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I just liked the people at the front desk. They were very friendly and informative. Every time I go over there, they are always very nice."

Richard M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very personable."

Tayauna C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The managers, Patty and her husband, it was a clean space. There were no rodents."

Tina P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are really friendly."

Todd H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Price."

Wesley K. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's clean and it doesn't leak."

David S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The management and the workers treat us like family. They are very good with customer service. Their rates are pretty good. They have done me good. I pay on time and they treat me well."

Jean M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the people who work there. They are courteous and polite. They take the time to talk to me about stuff and they call to remind me when it is time for me to pay."

Jessica A. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the people who work there. They are helpful and friendly."

Kathleen F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are always very courteous when I go in. The lady, I don't remember her name, is always very cooperative. The unit I have is clean and neat."

Melena C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are pretty professional and they seem to like to work with us. They are nice."

Needa N. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It seems like a very safe place. They know what is going on and Donna, the manager, is very friendly and very good."

Renee R. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I actually loved the lady. The customer service was wonderful. I picked her because of her friendliness. She was always really cool to me and I appreciate that. The other lady who works there is friendly too. I just like good service. It's clean and I like everything about it."

Suzanne S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Location, they are close to us."

Thomas T. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people in the office were nice and polite."

Timothy G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The friendliness."

Michael C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very convenient."

Edgar P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have a very clean facility."

Phyllis D. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They feel like family. Their hours of operation work well with my schedule. I love them."

Jerry V. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're professional and friendly, which is hard to master. They are good at what they do and they are nice. It's super clean. They've got it going on."

William P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's clean and secure. I like going there."

Jessie K. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The staff is very informative and nice. The location is good. They have a wide variety of prices and units. I like the easy access to get in there."

Rigoberti S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been storing my stuff there for nine years. I like them. They are convenient."

Peter P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the cleanliness of the place and how it's kept up. I like the security. The managers are intelligent, well spoken, and nice people."

Mireya C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The way they treat me and the way they answer my questions, they are always on top of letting me know if I have a package or mail. They give me friendly reminders if I need to do anything."

Martha M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people at the desk are very courteous, very presentable, and very nice."

Don W. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We liked the large variety of spaces. We were only looking for something small, less than an 8x10, and they had it. We also liked the system that monitors who and when the unit is accessed. That was especially important because we had our truck earlier this year. The truck had the storage unit key. Several weeks later, we realized the key was gone and we were worried about the unit. They were able to tell us that no one had been there. We like the service and the rate we pay. It's very reasonable. They have great customer service, a good facility, and good prices."

Brian C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The convenience is nice. They are really easy to get to and it's really easy to get in and out."

Forest F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their units are secure and their prices are good."

Todd S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very good. I like my storage unit."

Ronald H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are clean and secure. Their employees are nice."

Marilyn W. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very nice and friendly people. They go out of their way to help me, no matter what they are doing at the time. I really like them."

Mike L. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The prices are good and the people are really nice and friendly."

Catherine M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that I can get the price lowered by paying ahead. I like that I have a space upstairs and inside. I also like that I can get a small storage space for a reasonable price."

Terry C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The facility was easy to use and the gate was very easy to access."

Roy E. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was a clean place. It was locked up and secure. It didn't look like a junk yard."

Thomas H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that it's clean. I feel safe. The people there are very friendly. I've used them two times."

Ken L. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They leave me alone. I like the 'Pay for one year and keep your old rate' plan."

Lauren V. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have a friendly staff that are very responsive to us."

Elvyra C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I am going to continue to use them. They have been very good with their rates. They also have great customer service, they are generous, they answer all of my questions, and the facility is clean. I feel my property is secure."

Midori M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are friendly and secure."

Richena J. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the people there."

Leigh P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they are willing to negotiate prices and I like the cleanliness of the facility."

Sandra G. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they are convenient."

Diane W. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they are friendly and clean."

Marge H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like how personable they are."

David V. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the way they do business."

Anita V. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have a mailbox there. The employees who work there are always pleasant and ready to help."

Mary P. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are there at every turn to provide customer service. If I have to spend my money, I will spend it there. They are friendly people who care."

Erin T. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service is great. Donna, in particular, is great. The prices are reasonable. I use them all the time. I've used them more than once."

Judith J. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the location of the storage facility."

Evelyn F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they have excellent customer service. The new lady, Donna, created a new system to help get the payments in. She has great management qualities and she has helped me get through. She is very calm and collected."

Kathy M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they are close by and they have reasonable specials."

Sandy C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that it's close and convenient. Everyone there is friendly and nice. I've been using them since 1997."

Robert M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are friendly and helpful. Their prices are great compared to other places in town."

Donna K. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I'm very happy with the people and the service."

Margaret H. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have a clean, quiet, and private facility. When we open our unit, we don't have gawkers looking at our belongings. I've never had a problem with them, no rodents or anything."

Tom F. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It is really easy to access. The people there are nice. I go there at very odd hours and they are conveniently open."

Ruby L. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly."

Laura N. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they have really good customer service."

Darcy S. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they are convenient."

Miyoshi K. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have a good facility. I feel that my property is secure there."

Caroline R. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the people in the office. They help me pay my bill over the phone. Donna is super nice. I really like her."

Raymond C. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have courteous service. When I'm late, they call me. I think that's great."

Sandra M. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people in the office are good at taking care of me. They are really nice."

Kim A. Verified Storage Master Self Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The manager is very helpful."

Carrie R. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The convenience."

Dedra A. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Safety."

Jason P. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are really nice people and very helpful."

Julianne E. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very nice to me and they know me as a customer."

Mona G. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"She was very professional, friendly, and informative about what I needed to do. That was great."

Paul T. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Convenience."

Gregory E. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the management. Donna was exceptional. She was accommodating, reasonable, and professional."

Ken W. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They keep the place clean and tidy. It's kept up well. Their people are really nice."

Lisa K. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are convenient for me and it is clean and well cared for."

Martha S. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the customer service. The manager and the other woman who work there are always very personable and polite. That counts for me. I don't like to do business with people who are rude or unfriendly."

Matthew F. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are really nice and it's pretty close to where I live."

Meghan M. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are always nice and the place is clean and secure."

Stan R. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the service that I got from Donna who operates and manages the facility. She is very helpful and very informative."

Matthew R. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their rates are reasonable. They are accessible and hassle-free."

Mereseini K. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very friendly."

Stephen K. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked that the guy didn't give me any hassles."

Katherine N. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It's really clean."

Kathy D. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're nice, happy people. They take time to help me."

Steven G. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The staff is very good. The facilities are also good. I researched the prices that other storage companies in the area charged and their prices are good."

Heidi D. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The professional way they handled my situation."

Carol L. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think the facility is clean. The managers are courteous and friendly."

Vinnie T. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were easy to use."

Teresa A. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like their cleanliness. I've had units with mice at other locations. I like the fact that it's clean. I wanted a place that was and this is it."

Diane D. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think it's clean, neat, and organized. The employees are knowledgeable. They know what they are doing."

Cathy T. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think all of the good managers are gone, but they went out of their way to help me."

Stephanie L. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are friendly and personable. They have good rates and they are really convenient. The facility is well maintained and clean. The employees are conscientious, they pay attention to detail, and they apply the same rules to everyone. I feel secure there."

Cameron D. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that they are closed at night. It makes me feel like the facility is secure. The big barking dogs are great too. They have great service. The parameters are very clear, spelled out, and well explained. I stress that the security is great."

Janice S. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very nice. They took care of my needs."

Michael K. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were willing to help me figure out how to get the best discount and price for my unit."

Joshua J. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the people there. They have good customer service."

Karla S. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The staff is really understanding."

Robert M. Verified Storage Master Self Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like that you can transfer over your property and get lower rates, or keep the same rate. But you can only do it three times."

Craig D. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It is easy to store my stuff with no issues."

Frank C. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Everything is safe there and there are cameras. I like that they are Diamond Certified."

Douglas F. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I appreciate their face-to-face personalities, their walk-up personalities, and they have nice people working there. They are very personable and they bend over backwards when I need something."

Kayla T. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I think that their pricing is good."

Terry C. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The beginning price."

Yuri G. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The friendliness of the people who worked there."

Henry D. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It's clean and well maintained. I like the onsite staff."

Jamie C. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the office. I feel safe there."

Christina C. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The safety, I feel like my stuff is safe. They have good security."

Diana E. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The units are nice, clean, and dry. Some other places have units that get wet and moldy. I like that I don't have to worry about moisture getting into my boxes."

Bruce B. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It hasn't caused me any difficulty."

Kenneth T. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the managers. They have a really good management team, actually an excellent management team."

Barbara J. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like that the facility is very clean and there aren't any rodents."

Connie C. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the people who work there. I really like Donna. I like that she calls me and reminds me to pay my bill."

Mary A. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The people there are nice and very helpful."

Robert K. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the manager there."

Richard S. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I haven't had it that long. Everything is fine so far."

Neil K. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like their personal service."

Paula E. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the people who work there."

Nancy K. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The location is close to where I live."

Kerry M. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are economical."

Mary V. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very convenient."

Heather C. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their employees are really friendly."

Thomas D. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"They have great customer service."

Florence M. Verified Storage Master Self Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like their availability."

Warren N. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I think their service is good. I have only been there one time, so I don't have much else to say."

Thomas D. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The hours are good."

Joanna H. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"It's convenient."

John L. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The price is fairly reasonable, but not great."

Martha A. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The staff has been really good to me. They were very personable. They did the job right when I needed them to. They always send me receipts."

Barbara P. Verified Storage Master Self Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly in the office."

Donna S. Verified Storage Master Self Storage Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I give their employees a '10'. They were very courteous, nice, and polite."

Gustavo D. Verified Storage Master Self Storage Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"The friendly people there."

Carol D. Verified Storage Master Self Storage Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I like that they are very secure."

Brendan B. Verified Storage Master Self Storage Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"The initial prices were good."

Wayne S. Verified Storage Master Self Storage Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They are cheap. If my husband didn't have this storage, I would divorce him."

Polly P. Verified Storage Master Self Storage Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The location is close to where I live."

Louisa H. Verified Storage Master Self Storage Customer Name
Q1:4 out of 10
Q2:Yes
Q3 & Q4:"They are clean."

Peter C. Verified Storage Master Self Storage Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"Location."

Jenny D. Verified Storage Master Self Storage Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"When I was first looking for storage, Storage Master had a decent deal."

Rosalie O. Verified Storage Master Self Storage Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"I liked the people that worked there before, especially the managers."