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Storage Master Self Storage offers year-round access to more than 2,300 storage units of various sizes at two locations in Santa Rosa. The locally-owned and operated company implements a variety of security measures that are designed to protect its individually alarmed, fire-resistant units, including electronic gate systems, surveillance cameras and regular security patrols. It also provides mailboxes; a moving truck with equipment, boxes and supplies; Notary Public services; and more.
Regional Managers Ted Shurtleff and Patty Frazzetta bring a vast amount of managerial and customer service experience to Storage Master Self Storage, which they use to offer personalized service to each client. “We train all our employees to treat customers with courtesy and respect,” says Ms. Frazzetta. “We understand they’re here because they have specific storage needs, so our primary goal is to help them fulfill those needs.”
Storage Master Self Storage’s Dutton Avenue facility is proud to be the first storage company in Sonoma County to be solar powered. In addition to implementing environmentally-friendly business practices, the company is an advocate for community involvement and actively supports several Sonoma County schools, businesses, and organizations.
“Customer service has always been our number one priority. We treat our clients like people, not business transactions. We work hard to make their experiences affordable and positive, and we strive to build lasting relationships with them so they’ll return and refer us to their families and friends.”
Serving all of Sonoma County including Santa Rosa, Windsor, Guerneville, Cotati, Sebastopol, Rohnert Park, Petaluma, Healdsburg and Cloverdale.
When it comes to keeping items in a storage unit, don’t underestimate the importance of proper packing.
The methodology of packing your storage unit should depend on a single factor: frequency of access. As a general rule, remember that the more often you need to access the unit, the less tightly you should pack it. “On the other hand, if you...
"It was really safe, and the people there seem to care about you. It's in a good location.""The pricing and the staff"
"They're clean and secure.""I liked the fact that they gave me a good price. They are inexpensive and safe."
"They are always helpful.""The security"
"I have used them a few times.""They are just clean."
"It feels safe and secure. I don't have to worry about my products.""The security"
"The staff are very professional and very nice. They are easy to talk to. Whenever I call, they are very nice to me. It is very clean and easy access. The price is very reasonable. I commute one hour to that storage, because of all of those qualities, and it is worth it.""The people, the professionalism, and the clean facility, I would rate them very high. I would compare them to storage units in the Napa Valley, which are superior and why I commute each way to this facility. They have earned this. I have shopped around in Santa Rosa, even over the phone, and they were the most professional. This is why I have used them twice in one year."
"They are very professional, clean, and they have great customer service.""Their service, they are very helpful."
"I probably would just say they are fine.""They were very helpful and knowledgeable."
"They have good security, and you are in good hands. They have up-to-date technology.""It is a clean facility and has easy access. If you have any problems with your unit, the office is right there, and they will take care of you right away."
"They have a good price.""The price"
"They are clean and organized. Everything is pretty much pristine.""I like the people, because they are nice and willing to work with you. If they know I am up against it financially, they will offer me a cheaper unit. If there is something else, they will let you know and give you an option. They have been very good to me."
"It was our first time using it, and I have to say that it helped a lot at that time. It was quick and convenient. For us, it worked well. The service was great. We didn't have any issues. ""It was just a great service. "
"I highly recommend them, because the couple who owns the place are super friendly and helpful. They have always been great to me since I have been there. They make accommodations.""Just how secure they are, they are on top of things. It is super clean, and the people there are super friendly."
"They are clean, pleasant, and helpful.""It is easy to get in and out of."
"I would definitely recommend them. They are very good. They are clean and on top of things.""I know what to expect, and they are very clean. I was able to pay the whole year in advance. They are very businesslike, and they have a great contract, so you know what the deal is. It is very clear. Your things are very safe. There is someone on the premises. They have areas that are kept cool, even during hot summers in Santa Rosa. The people are really nice, and I like them. It is really clean, and when someone moves out, they sweep it all out and clean it."
"They have good service.""I can pay my bill easily over the phone."
"It is good and clean. There are no rats or bugs.""It is clean and organized."
"It is run very well, good prices, and it is a very clean place.""A really good price, and it is in a good place. Everything is well run."
"They're friendly. They have the best prices in town. They're very secure and safe.""The price"
"They're very secure.""Location"