Diamond Certified Company Report

Statcomm Inc.

Diamond Certified Company Report

Statcomm Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i

Ken B.

VERIFIED Statcomm Inc. CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm the president of a HOA and I hired them to monitor my association. From my standpoint, they're amazing. We've done business with them for a long, long time. I would never dare consider someone else. They're reliable, very efficient, and they know what they're doing. I know the quality of their work is excellent. Not only do I use them for the HOA, but I've chosen to use them for my individual use.

I like their reliability.

Shimrit S.

VERIFIED Statcomm Inc. CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, on time, professional, and easy to work with.

We personally liked the fact that they didn't make us pay right away. They're definitely flexible when it comes to working out a financing plan.

Judy P.

VERIFIED Statcomm Inc. CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, honest, professional, and they really know what they are doing.

I like the fact that they have a good heart. When I had an emergency, they took care of me. They sent out the right person. My gate is old and hard to fix, but they were able to fix it. I have been using them for 15 to 20 years.

Read All 325 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

STATCOMM Inc. is a complete fire alarm and life safety company that’s able to assist clients throughout the Greater Bay Area with tests and inspections required by the National Fire Protection Association (NFPA) and State of California. All of the company’s inspectors and technicians are California State Certified. As a multi-faceted fire and life safety company, STATCOMM tests, inspects, services, designs, and installs fire alarms and fire sprinklers; services, designs and installs automatic gates, doors, and tele-entry/access control systems; and provides exit and emergency light testing and NFPA 25 five-year certifications. 

Because STATCOMM is a provider of multiple services, it can provide clients with a single source for critically important safety services, which simplifies the lives of property/community managers, building and facility owners/ managers, and individual homeowners. The company provides 24/7 emergency service and two-hour technician response time. “With more than 25 years in this industry, we’re one of the most knowledgeable and capable fire and life safety companies around,” says President Rich Schwank. 

Mr. Schwank says STATCOMM’s diverse experience and dedication to quality workmanship and responsiveness enable it to provide exceptional service and build lasting relationships with its clients. “We run our business like a family, and we treat our customers as part of that family.” 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Statcomm Inc.

Service AREA

Santa Clara County
San Mateo County
Contra Costa County
Alameda County
Santa Cruz County

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SERVICES PERFORMED

Fire Alarm Systems
Fire Sprinkler Systems
Fire Extinguishers
Life Safety Systems
Installation & Maintenance
Testing & Certification
UL Certified Installations
Automated Gates & Doors
Access Control

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Statcomm Inc.

Company Profile

STATCOMM Inc. is a complete fire alarm and life safety company that’s able to assist clients throughout the Greater Bay Area with tests and inspections required by the National Fire Protection Association (NFPA) and State of California. All of the company’s inspectors and technicians are California State Certified. As a multi-faceted fire and life safety company, STATCOMM tests, inspects, services, designs, and installs fire alarms and fire sprinklers; services, designs and installs automatic gates, doors, and tele-entry/access control systems; and provides exit and emergency light testing and NFPA 25 five-year certifications. 

Because STATCOMM is a provider of multiple services, it can provide clients with a single source for critically important safety services, which simplifies the lives of property/community managers, building and facility owners/ managers, and individual homeowners. The company provides 24/7 emergency service and two-hour technician response time. “With more than 25 years in this industry, we’re one of the most knowledgeable and capable fire and life safety companies around,” says President Rich Schwank. 

Mr. Schwank says STATCOMM’s diverse experience and dedication to quality workmanship and responsiveness enable it to provide exceptional service and build lasting relationships with its clients. “We run our business like a family, and we treat our customers as part of that family.” 

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Company Philosophy

"We keep a small-company attitude to maintain a high level of customer satisfaction. A division manager is always available during business hours so customers can reach someone who can provide solutions to a problem. We believe the only way to do a job is to do it right."

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Comparative Summary

Excellent customer service is a top priority at Mountain View fire protection company STATCOMM Inc. “We’re in constant contact with most of our customers, and we always want them to tell us how we’re doing,” says president Rich Schwank. In addition to good customer relationships, the company is proud of its excellent rapport with most fire departments in the Greater Bay Area.

As specialists in fire safety for commercial properties, STATCOMM understands the unique scheduling needs of its clients. “We’ll come in after hours and do the testing so employees aren’t disrupted,” says Mr. Schwank. “We can even arrange for a Saturday test and inspection.” The company can also make special arrangements for condominium owners so they don’t have to miss work to let STATCOMM personnel into their homes.

Mr. Schwank says STATCOMM is also known as an industry expert in automatic gate and access control systems. “We design all our own gates, so every one of them is unique.” The company’s technicians receive special training to become Certified Gate Operator Installers. If system problems occur, they’re immediately dispatched to make the needed repairs. STATCOMM offers its customers a 24/7 emergency service guarantee, with a response time of two hours.

Mr. Schwank says STATCOMM’s business approach centers on dependability and continuity. “We try to send the same technicians to specific jobs, so people can get to know us and vice versa.”

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Industry Info

Working with a single resource rather than multiple vendors is an important distinction. According to your particular needs, a good company should offer some or all of the following: fire alarm systems, fire sprinkler systems, automatic gates, tele-entry and access control, fire-rated and roll-up doors, inspection and testing, and design and installation.

An important first step in your research is to verify that the company is licensed by the State of California and is fully insured and bonded. Then, inquire about its employees. It’s easier for a company to guarantee quality workmanship when it uses its own employees and not subcontractors. Consider going a step further and asking for customer referrals. You should call a few of them to get some opinions on how the company conducts its business. If there’s a website, visit it and read what the company has to offer.

Also, find out if the company is certified by Underwriters Laboratories (UL). UL product certification programs are accredited by the U.S. Occupational Safety and Health Administration (OSHA) and the American National Standards Institute (ANSI). UL operates under its own authority as an independent, nonprofit, nongovernmental organization that tests and evaluates products for public safety. A company that has UL certification knows the organization will stand behind the products it installs. This provides another layer of security and guarantees quality for customers.

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Frequently Asked Questions

Q: Are your prices competitive?

A: Yes. Although we may not be the least expensive, we provide our customers with superior service. There’s no one in the industry better educated than we are, and in turn, we take the time to thoroughly educate our customers and walk them through every aspect of their system. And while it’s necessary for the semi-annual and annual inspections of fire alarms to be conducted by a licensed technician, we’ll often train one of our customer’s people to do quarterly inspections. Then they just have to call us and let us know that it’s been done.

Q: What’s the timeline between a potential customer’s initial phone call and the installation of a system?

A: It all depends on the job. Taking into account the customer’s schedule and ours, we try to make an appointment within a week or two. At that time, we’ll do a walkthrough so we can see the property and talk to them about what they need and want. Our proposal goes out the following week. In the case of city and state businesses, we have to do bids—and they have their own established timelines.

Q: Do you offer any product warranties or guarantees?

A: Yes. The manufacturers’ warranties always apply, and we also guarantee our workmanship for one year.

Q: Are you licensed and insured?

A: Absolutely. We’re always happy to provide documentation when requested.

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SELECTED PHOTOS FROM Statcomm Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Harris Ginyard

Expert CONTRIBUTOR PROFILE
  • Harris Ginyard is manager of marketing and advertising at STATCOMM Inc., a Diamond Certified company since 2006. She can be reached at (650) 988-9508 or by email.

Harris Ginyard: A Second Livelihood

By James Florence, Diamond Certified Resource Reporter

MOUNTAIN VIEW – After 30 years in property management, Harris Ginyard was ready to settle into retirement, but after a conversation with a colleague, he found himself embarking on a second livelihood. “Back when I was a community association manager, I became friends with Kent Rily, the founder of STATCOMM Inc., and started using his company for the life safety needs of the properties I managed,” he remembers. “When Rich, the current president, took over, I maintained that professional relationship. Right about the time I was planning to retire, I made the mistake of going to lunch with Rich, who convinced me to come work for him in the company’s marketing department. He must’ve known I’d be bored in retirement.”

Today, as manager of marketing and advertising for STATCOMM, Harris says his favorite part of his job is human relations. “I’m a people person, so I enjoy interacting with others. It’s the same thing I liked about working in property management, so it’s neat to see that element carry over into my second career.”

Originally from North Carolina, Harris moved to the Bay Area in 1977 and resides today in Mountain View with his wife, Laura. When asked his favorite part about Bay Area life, Harris refers to the temperate climate. “On the East Coast, I was shoveling snow a lot in the winter, but I don’t have to do that here. Plus, the weather is conducive to an active lifestyle. Anything you like to do, you can do it most of the year. You can’t play golf during the winter back East because you can’t see the ball in the snow!”

Outside of work, Harris engages in activities that keep him both physically and socially active. “I’m an avid golf and tennis player, and I play one of them almost every day,” he affirms. “Also, my wife and I love music: she sings and I’m a drummer. Recently, I’ve taken up the piano, which is something I’ve wanted to do for years.” In addition to sports and music, Harris enjoys socializing with friends and family. “Besides having a large group of friends, I’m a grandfather of eight, so we do a lot of gatherings, parties and barbeques at our house.”

In his life and career, Harris espouses the power of positivity in the workplace. “I believe in relating to others in a positive and constructive way,” he explains. “At STATCOMM, I work hard to create an atmosphere where everybody is important and nobody is made to feel less than the next person because of their title. I find this leads to a culture where people take pride in what they do and find more fulfillment in their work.”

When asked the first thing he’d do if he were to retire tomorrow, Harris says he’d take his favorite pastime to a foreign destination. “I’d be on a plane headed to some exclusive golf resort in a tropical setting—maybe the Bahamas.”

Ask Me Anything!

Q: Who’s your favorite golfer?
A: Tiger Woods.

Q: Who’s your favorite tennis player?
A: Roger Federer.

Q: Did you play any high school sports?
A: I played basketball and football.

Q: Do you collect anything?
A: Golf clubs.

Q: What’s your favorite holiday?
A: I usually get pretty revved up in the time between Thanksgiving and Christmas. I’m still like a little kid in that respect.

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Expert articles
  • How to Optimize Fire Safety

    MOUNTAIN VIEW — When it comes to fire safety, staying compliant with code requirements isn’t always as simple as it seems. Here are three tips to help you optimize fire safety in your home or office and avoid costly liability/compliance issues.

    Paint smart. If you’re having your home or office painted, make sure the painters completely cover up all sprinkler heads and escutcheons (protective covers for electrical circuit breakers). According to fire code requirements, any sprinkler heads that get paint on them have to be replaced, which, if added up throughout an entire building, can result in a costly expense.

    Check licensing. Fire safety protocol requires different licenses for testing different systems. For instance, a c10 license gives a safety inspector the ability to test a fire alarm system, but testing a sprinkler system requires a c16 license. Since both of these systems require routine testing, hiring an inspector that’s only licensed for one can result in a liability issue. That’s why it’s important to ask for proof of adequate licensing credentials.

    Keep fire doors clear. Many buildings have fire doors in hallways, so if you’re installing new carpeting, it’s important to pay attention to the carpet’s height. Fire doors must be able to open and shut very easily, so if the new carpet obstructs them in any way, you may have to replace it again.

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Expert video tip

Video: Fire Code Compliance for Commercial Buildings

Complete Video Transcription:

MOUNTAIN VIEW — Host, Sarah Rutan: If you own or manage a commercial building, in order to avoid a fine, you’ll need to know some critical aspects of fire code compliance. To learn more, we’re in Mountain View with Cherie Anderson, speaking on behalf of Diamond Certified Expert Contributor Harris Ginyard of STATCOMM Inc.

Cherie Anderson: So we have three tips for you today that will hopefully save you a lot of money.

First and foremost when you get your building painted, please be sure that you have the painters covering the sprinkler heads and the escutcheons completely. Fire code insists that if their is paint on a sprinkler head, that head has to be replaced and you know if you have a painter come in and that whole ceiling is painted, you could end up with a very costly repair. So, cover the escutcheons and cover the fire sprinkler heads.

Number two, check your vendors contract. A c10 license gives you the ability to perform a fire alarm testing. A c16 license gives you the ability to do the fire sprinkler testing. If your vendor does not carry both of those, they are only doing one of those tests and if you have both of those systems, they are both required to be tested. So, check it out. You should be able to find that out on their website but don’t leave yourself unprotected on the other side.

Third, and one of the most important ones, again a very costly one. If you have fire doors in the hallway of your building and you decide you are going to get new flooring or new carpeting, pat close attention to the height of that carpet or that flooring. Fire doors are required to shut in a very specific amount of time and so many times we have seen beautiful carpet that prevents those doors from shutting and you have to end up replacing that. So make sure the carpet doesn’t prevent the door from shutting.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Statcomm Inc. WEBSITE AND EXTERNAL FEED
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Diamond Certified RATINGS ON Statcomm Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i
Statcomm Inc. : Average 8.4 out of 10 based on 325 unique customer surveys of customer satisfaction.

Ken B.

VERIFIED Statcomm Inc. CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm the president of a HOA and I hired them to monitor my association. From my standpoint, they're amazing. We've done business with them for a long, long time. I would never dare consider someone else. They're reliable, very efficient, and they know what they're doing. I know the quality of their work is excellent. Not only do I use them for the HOA, but I've chosen to use them for my individual use.

I like their reliability.

Shimrit S.

VERIFIED Statcomm Inc. CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, on time, professional, and easy to work with.

We personally liked the fact that they didn't make us pay right away. They're definitely flexible when it comes to working out a financing plan.

Judy P.

VERIFIED Statcomm Inc. CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, honest, professional, and they really know what they are doing.

I like the fact that they have a good heart. When I had an emergency, they took care of me. They sent out the right person. My gate is old and hard to fix, but they were able to fix it. I have been using them for 15 to 20 years.

Anne S.

VERIFIED Statcomm Inc. CUSTOMER

4 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I didn't realize that I had an extra fire alarm, and when the city called to tell me about it, they came out right away and fixed it without charging me.

They did a good job.

C.P.M.

VERIFIED Statcomm Inc. CUSTOMER

5 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

No comment

They are a good company.

I.L.C.

VERIFIED Statcomm Inc. CUSTOMER

6 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't have a clue right now.

They are knowledgeable.

A.C.

VERIFIED Statcomm Inc. CUSTOMER

7 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very efficient and professional

They do what they need to do, and they get out.

W.R.E.S.

VERIFIED Statcomm Inc. CUSTOMER

8 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsive.

The technicians who I have dealt with have been quite knowledgeable.

R.S.M.P.

VERIFIED Statcomm Inc. CUSTOMER

9 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

They are on time and efficient.

Chris S.

VERIFIED Statcomm Inc. CUSTOMER

10 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they are doing, and they are on time. They do the job properly.

They do what they say they are going to do.

Samantha M.

VERIFIED Statcomm Inc. CUSTOMER

11 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very responsive and timely.

They were a local company.

Nancy F.

VERIFIED Statcomm Inc. CUSTOMER

12 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they are doing.

They are smart, and they know what they are doing.

Joe B.

VERIFIED Statcomm Inc. CUSTOMER

13 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough, and they get the job done.

They were prompt, and once the proposal was approved, they got to it immediately.

Allen E.

VERIFIED Statcomm Inc. CUSTOMER

14 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were knowledgeable, and they did a good job.

They came out on time, and they did a good job. They did the job in a timely fashion and that was very important to me.

Pat G.

VERIFIED Statcomm Inc. CUSTOMER

15 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know their products and the application of those products very well. They do a very good job.

First, they solved the problem. Secondly, they were prompt, and they met all of their commitments.

Rachelle Z.

VERIFIED Statcomm Inc. CUSTOMER

16 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a reliable company.

They came out on time, and they got things done. It was a small job, and I was happy with them.

Scott B.

VERIFIED Statcomm Inc. CUSTOMER

17 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are prompt, and they have a very good service.

The worker was very friendly.

David S.

VERIFIED Statcomm Inc. CUSTOMER

18 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very responsive and professional.

They are very responsive, professional, and straightforward.

Betty W.

VERIFIED Statcomm Inc. CUSTOMER

19 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the best they could do and they charged what they had to charge, but they didn't go overboard. They called me back the same day that I had called them. I am happy with them.

The quick service, they called right back and they were there the next day.

Dan D.

VERIFIED Statcomm Inc. CUSTOMER

20 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would buy from them.

They gave me my product.

Read All 325 Survey Responses at Ratings View