Diamond Certified Company Report

Right Hand Maid Services Inc.

Diamond Certified Company Report

Right Hand Maid Services Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 65 VERIFIED CUSTOMERS i

G. P.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

1 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and they do a very good job. I have used them before and they were pretty good.

They are very neat and they will move things around and they will try and do a very thorough job.

Gina B.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

2 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Lucenita, the owner, has very high standards. She exceeded my expectations, and she really knows what she's doing.

I liked how she promised to do the job and ended up going above and beyond what was promised. She was flexible, and she was more than willing to came back if I noticed later down the line that something wasn't to my satisfaction. She was very reassuring and just a total sweetheart. She blew me away.

S.R.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

3 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been using her for 8 to 10 years. She handles many of my homes, and I would recommend her. She has great attention to detail, and if I have special instructions, she follows through. Her crew is great.

She's reliable. She is right there for me. If I ask her for something, and she's able to accommodate me.

Read All 65 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Right Hand Maid Services Inc. offers a wide range of cleaning services to residential and commercial clients in Marin County and San Francisco. The company has the training and equipment to handle everything from routine house cleanings to comprehensive post-construction cleanings, and it also provides complete janitorial services for all types of commercial properties, including office buildings, banks and schools.

President Lucenita Gooden credits much of Right Hand Maid Services’ success to her previous experience as a business owner in her native Brazil. “I spent most of my life making clothes, which is a very detail-oriented line of work, and I’ve been able to take the organization skills I developed and apply them to the cleaning industry,” she says. “Our employees are very detail-oriented, too. We put our hearts into everything we do, and our clients recognize and appreciate that.”

Right Hand Maid Services takes an environmentally-friendly approach to cleaning that includes reducing jobsite waste, using nontoxic cleaning products and recycling materials whenever possible. “We’re fully dedicated to Green cleaning, and we’re  always looking for more efficient products and methods to utilize,” says Ms. Gooden. “We believe our conservation efforts will count toward a healthier population in the future.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Right Hand Maid Services Inc.

COMPANY CONTACT
Service AREA

Marin County
San Francisco

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SERVICES PERFORMED

House Cleaning
Post-Construction Cleaning
Move-In & Move-Out Cleaning
Tile & Grout Cleaning
Janitorial Services

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Right Hand Maid Services Inc.

Company Profile

Right Hand Maid Services Inc. offers a wide range of cleaning services to residential and commercial clients in Marin County and San Francisco. The company has the training and equipment to handle everything from routine house cleanings to comprehensive post-construction cleanings, and it also provides complete janitorial services for all types of commercial properties, including office buildings, banks and schools.

President Lucenita Gooden credits much of Right Hand Maid Services’ success to her previous experience as a business owner in her native Brazil. “I spent most of my life making clothes, which is a very detail-oriented line of work, and I’ve been able to take the organization skills I developed and apply them to the cleaning industry,” she says. “Our employees are very detail-oriented, too. We put our hearts into everything we do, and our clients recognize and appreciate that.”

Right Hand Maid Services takes an environmentally-friendly approach to cleaning that includes reducing jobsite waste, using nontoxic cleaning products and recycling materials whenever possible. “We’re fully dedicated to Green cleaning, and we’re  always looking for more efficient products and methods to utilize,” says Ms. Gooden. “We believe our conservation efforts will count toward a healthier population in the future.”

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Company Philosophy

"Our goal is to provide reliable, high-quality, environmentally-friendly cleaning solutions for every home, business and institution we serve. We understand that each cleaning job is unique, so we pay close attention to details and personalize our services as much as possible to meet our clients' specific needs."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For Right Hand Maid Services Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: customize its cleaning services to meet the specific needs of its clientele. “We’re a service company first and foremost, so we always focus on giving our customers exactly what they need,” says President Lucenita Gooden. “When our customers arrive at their homes or businesses and see the quality of our cleaning work, we want them to be happily surprised.”

Right Hand Maid Services has been offering cleaning services to residential and commercial clients in Marin County and San Francisco since 2005. The company utilizes state-of-the-art equipment to handle everything from routine home cleanings to post-construction cleanings, and it also provides comprehensive janitorial services for commercial properties like office buildings, banks, and schools.

Unlike less experienced cleaning companies that work according to their own schedules and lose a certain amount of regular clients as a result, Right Hand Maid Services tailors its work to meet its customers’ unique scheduling needs. “We understand that most of our clients have busy schedules, especially those who own businesses, so we make ourselves available on evenings, weekends, and before and after regular business hours,” says Ms. Gooden. “This flexibility also allows us to accommodate people whose schedules often change during the week.”

Another distinguishing attribute of Right Hand Maid Services is its highly skilled employees, all of whom have specialized cleaning experience that allows them to provide in-depth services. “We have crews that specialize in construction cleaning, for example, which requires different skills than residential cleaning or commercial janitorial cleaning,” explains Ms. Silva. “We also have crews that specialize in cleaning vacation rental properties and providing set-up and clean-up services for parties. Our customers really appreciate this type of versatility.”

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Industry Info

If you’re thinking about hiring a house cleaning service, you probably expect its employees to leave your home cleaner than it was before they arrived. However, some cleaning companies don’t follow basic sanitation rules, which is why you should take a vested interest in the details of how your company cleans. “Some cleaning service companies use one sponge, brush or rag to clean an entire house, which means they’re using the same tool to clean a toilet as they do to clean a kitchen sink,” explains Lucenita Gooden, president of Right Hand Maid Services Inc. in Corte Madera. “Cross-contamination can become an even bigger problem if a cleaning company uses the same tools in multiple homes.”

According to Ms. Gooden, the best way to avoid this situation is to make sure your cleaning company only has cleaning tools on-hand that are to be used in your home. “The cleaning tools should also be specific for each room,” she adds. “Having color-coded cleaning materials or supply baskets for each room can be helpful, as can having a separate basket or kit for bathrooms, kitchens and living rooms. Check to see if the company is labeling its tools. For example, bathroom cleaning tools could be labeled blue and kitchen tools could be labeled yellow.”

Being diligent about these matters is important because they can affect the health of everyone who lives in your house. “Using chemicals to clean refrigerators can contaminate food and make people sick,” explains Ms. Gooden. “Instead, you should ask your cleaning company to use plain soap and water to clean your fridge.”

Ms. Gooden also says your cleaning company should have policies in place that protect the different surfaces in your home. “Cleaning services need to use different equipment and products depending on the surfaces they’re cleaning, whether fabric, leather, granite, natural stone, vinyl, stainless steel or porcelain, so you should make sure you’re protected in case the wrong product gets used on the wrong surface.”

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Frequently Asked Questions

Q: Can I cancel or change my appointment?

A: Yes, but we require 24-hour notice for any cancellations or changes. You can call, text or email us to make changes. We do have to charge a fee for last-minute cancellations and re-bookings because we have to compensate our employees for their time and travel expenses.

Q: What kinds of cleaning products do you use?

A: We use a variety of products. Based on our years of experience, we know which brands work best in different situations. We like to use Mrs. Meyer’s cleaning products—it’s a very popular brand with our customers, and many of them use it in their own homes.

Q: Do you use any Green cleaning products?

A: We use Green products whenever possible, but in some cases it’s more efficient to use Clorox or other bleach-based products. We always defer to our customers, though—if you’d prefer us to only use Green products, we’re happy to do it.

Q: Can I request the same cleaning team every time?

A: We always try to keep the same team, but sometimes we have to move around our staff to accommodate our work load. We can promise that you’ll have the same team leader every time, and we’ll let you know well ahead of time if there are any changes to your regular cleaning team.

Q: Can I be home while you clean?

A: That’s up to you. Sometimes it’s easier to clean when our customers aren’t home because we can move around quickly and not have to worry about being in their way. Many of our customers actually leave us keys so we can get in while they’re at work. That being said, you’re more than welcome to stay home while we’re cleaning.

Q: Can I trust your employees?

A: Absolutely. Our employees are honest and trustworthy, and they’ve all been carefully screened and trained to respect our customers’ properties.

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SELECTED PHOTOS FROM Right Hand Maid Services Inc.

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Diamond Certified RATINGS ON Right Hand Maid Services Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 65 VERIFIED CUSTOMERS i
Right Hand Maid Services Inc. : Average 8.6 out of 10 based on 65 unique customer surveys of customer satisfaction.

G. P.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

1 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and they do a very good job. I have used them before and they were pretty good.

They are very neat and they will move things around and they will try and do a very thorough job.

Gina B.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

2 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Lucenita, the owner, has very high standards. She exceeded my expectations, and she really knows what she's doing.

I liked how she promised to do the job and ended up going above and beyond what was promised. She was flexible, and she was more than willing to came back if I noticed later down the line that something wasn't to my satisfaction. She was very reassuring and just a total sweetheart. She blew me away.

S.R.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

3 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been using her for 8 to 10 years. She handles many of my homes, and I would recommend her. She has great attention to detail, and if I have special instructions, she follows through. Her crew is great.

She's reliable. She is right there for me. If I ask her for something, and she's able to accommodate me.

B. C.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

4 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them.

They are on time and they do a good job.

B. W. R.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

5 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they were really hardworking and committed, they were great.

Their hard work

Kristyn M.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

6 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are qualified and good at what they do.

They were very personable.

Susan K.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

7 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

Lucenita tries very hard to fill her clients' needs.

They cleaned my house.

Molly M.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

8 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent service

Beautiful results

Jessica N.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

9 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough.

She was thorough.

Walter W.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

10 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

Thorough supervision by the owner, Lu, and very detailed work by the workers, each time they provide a housecleaning service, they do something extra, like cleaning the entire refrigerator or oven or cabinets, things like that.

They are reliable.

Lauren B.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

11 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, experienced, and they are efficient.

They are trustworthy and they do a very good job.

Tania T.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

12 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very flexible and willing to help their customers out to get the job done. They are really great.

They are very dependable.

Susan U.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

13 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fair prices, competent, and they brought adequate staff.

That they were dependable

Michael M.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

14 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

Thorough, quiet, and professional

Thorough, quiet, and professional

Clarissa S.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

15 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

Lucenita and her crew do a very thorough job, and I would recommend them.

They are very efficient, reliable, and thorough.

Den A.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

16 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. We hired them to deep clean our previous home after we sold it. They were timely, responsive, and had good attention to detail.

They were very dependable, and the owner knows what she's doing.

B.B.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

17 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. I'm really happy with the service I receive every single time.

Basically, they do the job we pay them to do. They're accommodating, detailed, and easy to work with.

Courtney G.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

18 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They showed up on time, and they got the job done.

Jaqueline G.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

19 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner is personable, trustworthy, and responsive.

They're timely, efficient, thorough, and detailed. Everything turned out how I wanted it to.

Keith L.

VERIFIED Right Hand Maid Services Inc. CUSTOMER

20 of 65

Quality 10
10 10
Loyalty Yes
CRITIQUE

Be thorough with your instructions. The people who come over are very thorough and listen to instructions very well.

The convenience and consistency, they come over at the right time on the right day, and they attack the problem without too much direction.

Read All 65 Survey Responses at Ratings View