Independently Rated Highest in Quality
S e c o n d
Consecutive Year
Originally Earned:
January 2016
We declare that Paradise Pet Resorts HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2320
(707) 563-9544
(707) 583-9308
5800 Commerce Boulevard
Rohnert Park, CA 94928
More addresses
A look at the entrance of Paradise Pet Resort’s Rohnert Park facility

Paradise Pet Resorts provides overnight boarding and day care services for dogs, cats, and small animals like hamsters and birds at two locations in Rohnert Park and Santa Rosa. The company also offers in-house pet grooming and dog training, and it partners with several local shelters to help people adopt or foster dogs and cats who need new homes.

Owner Mike Campbell says Paradise Pet Resorts’ passionate approach to animal care has allowed it to develop and maintain a loyal clientele base. “Our customers look at their dogs and cats as family members, so the fact that they trust us to take care of their families is a responsibility we take very seriously. They know their pets are safe and having a great time, so they’re able to relax and enjoy themselves.”

Paradise Pet Resorts’ facilities are equipped with webcams so clients can check in on their pets remotely, which Mr. Campbell says makes them feel more comfortable while they’re on vacation. “We’re an open book—our customers can go online whenever they want and see their dogs having fun in our play areas. Ultimately, that gives them even more confidence that their pets are in great hands.”

Company Philosophy

“We want every animal to have the best possible experience while they’re staying here, so we go out of our way to make sure they’re happy. From our skilled groomers to our experienced trainers, everyone who works here loves providing animals with the attention and care they deserve.” 

Serving Sonoma County including Oakland, Concord, Fremont, Livermore, San Ramon, Dublin, Hayward, Danville and Walnut Creek.

Dog & Cat Boarding
Pet Grooming
Dog Training
Pet Adoption & Fostering
Bird, Iguana, Rabbit, Guinea Pig & Hamster Boarding 

Comparative Summary

Pet boarding companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Paradise Pet Resorts sets itself apart by taking an active, social approach to boarding its customers’ pets. “Dogs are social by nature, so...

Frequently Asked Questions

Q: Do you offer services beyond pet boarding and daycare?
A: "Yes, we also offer grooming and dog training. Our groomer, Sherry Slick, has 16 years of experience and can groom all breeds. Our trainer, Kathy Sidjakov, used to train animals for commercials and TV shows, so she’s a great asset to ou...
Q: What should I bring for my pet’s stay?
A: "Bring whatever you think will make your pet most comfortable. We’ll put everything in their cabana so they can have their favorite toys, bedding and belongings. We also recommend bringing your pet’s regular food so they don...
Q: Do you have webcams so I can see my dog while I’m away?
A: "Absolutely. You can download our app, Odoggy, on your smartphone or iPad and check in on your pet from anywhere in the world. "

Map

Javascript is required to view this map.

Industry Info

Daycare and boarding can be great ways to maintain your dog’s behavior and social skills.
Dogs are pack animals by nature, which means they’re geared toward other dogs and function best in pack situations. However, many dogs don’t see other dogs on a regular basis, so their packs become their owners and any dogs in their...
Findings based on statistically reliable research from 102 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
91%
n = 102

Diamond Certified Qualification

Based on 102 customer surveys, we declare
Paradise Pet Resorts
has passed all rating steps and has earned
The Diamond Certified Award
No. 2320
Continuously qualified since January 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Angela D. Verified Customer Name
"How friendly and easy they were to work with"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Paradise Pet Resorts
5800 Commerce Boulevard
Rohnert Park, CA 94928
2120 Bluebell Drive
Santa Rosa, CA 95403
(707) 563-9544
(707) 583-9308
DCID7072069000
DCID7075953834

Mon – Fri: 6:30am – 7pm
Sat – Sun: 7am – 7pm

Serving Sonoma County including Oakland, Concord, Fremont, Livermore, San Ramon, Dublin, Hayward, Danville and Walnut Creek.

Mike Campbell, Owner
9
48
Liability Insurance, Workers' Compensation
Rohnert Park Chamber of Commerce
2007
Dog & Cat Boarding; Pet Grooming; Dog Training; Pet Adoption & Fostering; Bird, Iguana, Rabbit, Guinea Pig & Hamster Boarding
All
Sonoma Pet Boarding

Photo & Video Gallery

Survey Responses For

Paradise Pet Resorts

Paradise Pet Resorts: Average 8.6 out of 10 based on 102 unique customer surveys of customer satisfaction.
Angela D. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My dog got sprayed by a skunk, and they fixed it. It went from me not wanting to touch him or let him in my house back to his normal self. It was excellent."

"How friendly and easy they were to work with"

Jackson S. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a really good facility, good customer service, and they take good care of our dog."

"The customer service, they're really friendly. After just one or two visits, they knew us by name."

Brandon S. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the fact that they have cameras on all of the play areas, so I could use the app on my phone to check on my dog while I am working."

"I liked the fact that they had cameras in all of the play areas, so I could use the app on my phone to look at my dog while I am working."

Camille F. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My dog seems to really like it there, and they always take very good care of him."

"I trust them, and that's the best thing for me."

Addison D. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My pet came back just fine."

"Availability of being able to leave my pet there"

Cathy P. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Basically, my dog loves going there. She is happy when I pick her up and when I take here there. The people are very nice."

"The hours are very convenient, especially on weekends, as they close at 7:00 PM."

Christina R. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a very nice place to put your pet, and they have nice facility. They have a swimming pool for the bigger dogs."

"They have a reasonable price."

Christine O. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I trust the staff, and they are all friendly. The facility is well-maintained, and the staff monitors the dogs. I had good results with my dog when I took him to the pet groomer."

"The first time I left my dog with them, they were very friendly. They accepted my dog, and they even let me have his day care for free. When I picked up my dog, they had a certificate with picture of him and a doggie bag with treats for him."

Christy T. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I received great service. You should take your pet there."

"They are friendly, and my dog seems to be happy going there."

Cindy P. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are accommodating, and my dog seems happier there versus other boarding facilities."

"They have a lot of space."

Daniel K. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have many activities for the animals to partake in, which I think is great."

"They just let the dogs blow off some steam with the activities they have them doing."

Daryl T. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It keeps the dogs healthy, because they are active. They don't have weight issues. It keeps them entertained during the day while I am at work, and they come home exhausted. They get groomed there as well, and the groomer is really good. The girls in the office are really sweet, and they are really accommodating and really helpful."

"They are friendly, and they want to keep your pets happy. They do everything there, and they have swim classes."

David C. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is worth the money to take your pet there."

"If my dog doesn't get along with another dog, they will separate them."

Deanna C. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is very friendly and clean."

"It is really nice that they have a facility where they can take care of the dogs."

Deanne C. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a pretty big and nice area for the dogs to play around in."

"They have a reasonable cost, and they take care of my dog while I'm at work."

Erika F. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Overall, I think it's a wonderful establishment that really takes pride in their field of work. The love they have for animals is truly beautiful."

"They're caring, personable, and easy to work with."

Evelyn P. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a wonderful place to take your pet, and everybody is friendly. The place is nice and clean."

"I like all of it. I like the way they take care of the pets. They are well taken care of."

Avery P. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am very happy, and they have always taken good care of my dogs. I am on my third dog now. They have done a good job of grooming, and my dogs need frequent haircuts. They do good work, and the dogs always seem to be happy. They are not resistant to going there."

"They do a really good job."

Hanna K. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a good place to leave my pet, and the price is very good."

"It is clean, and they take care of the pets very well."

Gina I. Verified Paradise Pet Resorts Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know. I guess I'd say they were nice."

"It was convenient, and they were reasonably priced."