Diamond Certified Company Report

Pacific Construction & Design

Diamond Certified Company Report

Pacific Construction & Design

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 10 VERIFIED CUSTOMERS i

Joyce F.

VERIFIED Pacific Construction & Design CUSTOMER

1 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are awesome in both their performance and their work.

They were thorough and I liked the time frame they got the work done in.

Brenda L.

VERIFIED Pacific Construction & Design CUSTOMER

2 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were decent and got the job done.

They were really fast.

Gary L.

VERIFIED Pacific Construction & Design CUSTOMER

3 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're conscientious, they work more than they should, and they get the job done professionally.

They're hardworking people, they find out what your wants are, and they follow them. They also give suggestions and they are very professional, so usually I go with their suggestions because they're right.

Read All 10 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Pacific Construction & Design offers a wide range of remodeling services to residential and commercial clients throughout the Bay Area. In addition to remodeling kitchens and bathrooms, building room additions, installing floors, and painting interior and exterior surfaces, the company has the training and equipment to perform energy efficiency upgrades like solar panel, skylight, and tankless water heater installations.

General Manager Terry Brady says Pacific Construction & Design’s responsive approach to the construction process has been an important aspect of its success. “Our clients know that if they have any questions or concerns about their projects, they can easily reach us and we’ll be there to help. Customer service is a round-the-clock commitment for us—we want our work to consistently meet and exceed expectations.”

Pacific Construction & Design emphasizes the importance of quality control throughout each phase of its work, from the initial inspection to the finishing touches. “We always assign a project manager who oversees everything on the jobsite and makes sure the work is up to par,” says Mr. Brady. “By taking care of the details, we’re able to ensure our clients are satisfied with the results.” 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pacific Construction & Design

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Kitchen & Bathroom Remodeling
Room Additions
Roofing
Interior & Exterior Painting
Floor Installations
Energy Efficiency Upgrades
Home Irrigation
Pool Design & Installation
Electrical & Plumbing Work

BRANDS Supported
  • Andersen

  • CertainTeed

  • Milgard

  • California Deluxe Windows

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pacific Construction & Design

Company Profile

Pacific Construction & Design offers a wide range of remodeling services to residential and commercial clients throughout the Bay Area. In addition to remodeling kitchens and bathrooms, building room additions, installing floors, and painting interior and exterior surfaces, the company has the training and equipment to perform energy efficiency upgrades like solar panel, skylight, and tankless water heater installations.

General Manager Terry Brady says Pacific Construction & Design’s responsive approach to the construction process has been an important aspect of its success. “Our clients know that if they have any questions or concerns about their projects, they can easily reach us and we’ll be there to help. Customer service is a round-the-clock commitment for us—we want our work to consistently meet and exceed expectations.”

Pacific Construction & Design emphasizes the importance of quality control throughout each phase of its work, from the initial inspection to the finishing touches. “We always assign a project manager who oversees everything on the jobsite and makes sure the work is up to par,” says Mr. Brady. “By taking care of the details, we’re able to ensure our clients are satisfied with the results.” 

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Company Philosophy

"We treat every job with the utmost respect, regardless of its size. We don't cherry-pick projects–even if it's a small job, we approach it like it's the only one we have. Our goal is to build lifelong relationships with our clients, so everything we do is geared toward ensuring their long-term satisfaction."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Pacific Construction & Design, high levels of customer satisfaction are direct results of its wide-ranging construction capabilities. “We’re licensed in all aspects of construction, so we’re able to handle every phase of our clients’ projects,” says General Manager Rudy Quevedo. “Essentially, we’re a one-stop shop for construction needs, which is really convenient for property owners.”

Pacific Construction & Design has been providing remodeling services for residential and commercial clients throughout the Bay Area since 1986. The company has the training and equipment to remodel kitchens and bathrooms, build room additions, install floors, paint interior and exterior surfaces, perform energy efficiency upgrades like solar panel and tankless water heater installations, and more.

Unlike less experienced remodeling contractors that try to complete projects as quickly as possible and sacrifice attention to detail as a result, Pacific Construction & Design prioritizes quality control in every aspect of its operations. “We provide each job with a project manager who regularly visits the site to make sure everything is being done according to our standards,” explains Mr. Quevedo. “Also, the manager stays in close contact with the client and checks in regularly to keep them involved every step of the way. By paying attention to these types of details, we’re able to ensure their satisfaction with the final product.”

To further differentiate itself from its competition, Pacific Construction & Design provides every project with a lifetime labor warranty. “Even after the job is finished, our promise of quality workmanship continues for the client,” says Mr. Quevedo. “We’ve been in business for three decades, so our customers can be confident that we’ll be around to make good on our warranty if they need it.”

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Industry Info

Having your home remodeled can be a stressful experience, but living at home during the project can take stress to a whole new level. That’s why it’s a good idea to make all necessary arrangements and mentally prepare yourself before work begins. With organization, preparation and the help of a conscientious contractor, living at home during a remodeling project can be more manageable than you expected.

Establish ground rules. Before work begins, sit down with your contractor and address issues such as the earliest and latest working hours, entrances, keys, storage, off-limit areas, bathrooms, and cleanup. Make sure the contractor clearly understands your ground rules and relays them to the crew in advance of the job. By thinking ahead and setting limits beforehand, you can avoid the stress of dealing with these issues one at a time.

Keep essential facilities accessible. One of the most important aspects of living at home during a remodel is having access to your kitchen and bathroom. Most contractors can help you set up a temporary kitchen by transferring basic appliances and utensils to a designated area. Plan on using disposable plates and cups for meals, and keep bottled water on hand in case the water needs to be turned off for an extended period of time. In many cases, your contractor will be able to situate the work area so you have continued access to fixtures like the sink and refrigerator.

Maintain realistic expectations. Even if your contractor makes you feel safe and comfortable while your home is being remodeled, sometimes the extent of the project makes this unrealistic. A one-room remodel is usually manageable, but in the case of a massive job like an entire house remodel, temporarily moving out might be a more practical option. In addition to the ongoing noise and inconvenience, a house under major construction may not be a safe environment to live in—depending on the project, your contractor may consider it too much of a liability, not to mention a health hazard.

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Frequently Asked Questions

Q: How much will it cost to complete my project?

A: It depends on the size and scope of the project. We don’t provide estimates, though; we give exact prices. That way, you can be confident your project won’t unexpectedly jump in cost.

Q: Do you pull permits?

A: Yes, we take care of everything, including permits.

Q: Are you available in an emergency?

A: Yes, we provide 24-hour customer service, so whenever you need us, we’re just a phone call away.

Q: Do you use subcontractors?

A: No, all our work is performed by in-house technicians.

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SELECTED PHOTOS FROM Pacific Construction & Design

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Diamond Certified RATINGS ON Pacific Construction & Design
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 10 VERIFIED CUSTOMERS i
Pacific Construction & Design : Average 9.0 out of 10 based on 10 unique customer surveys of customer satisfaction.

Joyce F.

VERIFIED Pacific Construction & Design CUSTOMER

1 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are awesome in both their performance and their work.

They were thorough and I liked the time frame they got the work done in.

Brenda L.

VERIFIED Pacific Construction & Design CUSTOMER

2 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were decent and got the job done.

They were really fast.

Gary L.

VERIFIED Pacific Construction & Design CUSTOMER

3 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're conscientious, they work more than they should, and they get the job done professionally.

They're hardworking people, they find out what your wants are, and they follow them. They also give suggestions and they are very professional, so usually I go with their suggestions because they're right.

Melissa L.

VERIFIED Pacific Construction & Design CUSTOMER

4 of 10

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem to do well really understanding your needs and working with your budget.

How I always got to deal with the same people

Dimitri R.

VERIFIED Pacific Construction & Design CUSTOMER

5 of 10

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would show them how good the work that was done was.

They were competent and timely.

Selena H.

VERIFIED Pacific Construction & Design CUSTOMER

6 of 10

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were easy to work with, they made financing very easy to understand, there were plenty of options to choose from, and they were quick and timely.

I really liked how my project manager was very hands-on and very personable. They were on top of their game.

Vivian R.

VERIFIED Pacific Construction & Design CUSTOMER

7 of 10

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were on time, they cleaned up, and they were very courteous, really nice people to work with.

Elloise G.

VERIFIED Pacific Construction & Design CUSTOMER

8 of 10

Quality 9
9 10
Loyalty Yes
CRITIQUE

I did tell a friend and I told him we had very good service. The people who came who did the work were excellent and polite. They also gave helpful suggestions for certain things that I had wanted a certain way, and they explained why they had made the suggestion, and I'd go with what they said because it made sense. I don't know much about this kind of stuff. I thought it was great.

They're polite, on time, and all the service was great. They did a very good job, not just in doing the job, but in the clean-up afterwards.

Sophia M.

VERIFIED Pacific Construction & Design CUSTOMER

9 of 10

Quality 7
7 10
Loyalty No
CRITIQUE

That you have to be watching them all the time, if they don't involve you, you need to get involved.

They let us choose our own products, the colors and the lights, and all that. That was good.

Ken L.

VERIFIED Pacific Construction & Design CUSTOMER

10 of 10

Quality 7
7 10
Loyalty No
CRITIQUE

Be wary.

I liked the people and the shower came out nice.

Read All 10 Survey Responses at Ratings View