Diamond Certified Company Report

Pacific Circle, Inc.

Diamond Certified Company Report

Pacific Circle, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 129 VERIFIED CUSTOMERS i

Brian N.

VERIFIED Pacific Circle, Inc. CUSTOMER

1 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do very good work, they're very top-notch carpenters, and they know what they're doing.

I feel like they have skills where they're just great at working with large lumber pieces and they can make everything fit together perfectly. They aren't like other carpenters that just slap something together and want to just get the job done in the shortest amount of time possible. Everything always looks great and they always take their time on the project.

David S.

VERIFIED Pacific Circle, Inc. CUSTOMER

2 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a tremendous experience with Pacific Circle. I'm in my 60's and I've worked with countless contractors in my lifetime. No other company has come remotely close in delivering the quality that Pacific Circle does. They really have their act together. Working with them was like a breath of fresh air to know that I've finally found an amazing contractor that I'm going to continue to use forever. They're very creative, professional, they have phenomenal attention to detail, they have a very good work ethic, they're very sensitive to your needs, and they are just super people.

I liked the quality of their work. They are the epitome of an amazing company. They're competent, knowledgeable, and very hardworking.

Kristi S.

VERIFIED Pacific Circle, Inc. CUSTOMER

3 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have outstanding attention to detail, they're very diligent, they have always responded to both emails and phone calls very promptly, and they provide the most excellent, personalized service.

I liked their ability to retain even the smallest details on a project and make them meaningful.

Read All 129 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Pacific Circle, Inc. creates decks, patios, fences, arbors, railings and artisan gates for residential clients throughout Marin County. The company takes a design/build approach to its projects by employing both in-house designers and carpenters who handle everything from design consultations to final installations.

Owner Brandon Stieg established Pacific Circle to apply his background in architecture, wood working and sculptural art to Bay Area deck, patio and fence projects. Mr. Stieg says his company emphasizes custom design, artistic detail and quality craftsmanship on every job it undertakes. “We see each project through from beginning to end, and we pride ourselves on offering experience and efficiency from the drafting board to the final installation details.”

Pacific Circle proudly uses Green construction methods and environmentally-friendly materials—it can build with reclaimed and FSC Certified lumber upon request (at a discount), and it also creates decks made from composite materials. “Composite decks offer superior durability with minimal maintenance,” says Mr. Stieg. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pacific Circle, Inc.

COMPANY CONTACT
Service AREA

Marin County
San Anselmo
Larkspur
San Rafael
Mill Valley
Novato
Corte Madera
Ross
Fairfax
Tiburon
Sausalito

SERVICES PERFORMED

Landscape and Hardscape Design
Studios
Cable Railings
Glass Railings
Custom Gates
Driveway Gates
Pergolas
Gazebos
Timber Framing
Sheds
Garages and Additions

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pacific Circle, Inc.

Company Profile

Pacific Circle, Inc. creates decks, patios, fences, arbors, railings and artisan gates for residential clients throughout Marin County. The company takes a design/build approach to its projects by employing both in-house designers and carpenters who handle everything from design consultations to final installations.

Owner Brandon Stieg established Pacific Circle to apply his background in architecture, wood working and sculptural art to Bay Area deck, patio and fence projects. Mr. Stieg says his company emphasizes custom design, artistic detail and quality craftsmanship on every job it undertakes. “We see each project through from beginning to end, and we pride ourselves on offering experience and efficiency from the drafting board to the final installation details.”

Pacific Circle proudly uses Green construction methods and environmentally-friendly materials—it can build with reclaimed and FSC Certified lumber upon request (at a discount), and it also creates decks made from composite materials. “Composite decks offer superior durability with minimal maintenance,” says Mr. Stieg. 

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Company Philosophy

"We're builders by trade and artists by heart. As a small company, we're able to dedicate our full attention to each job and individual client. We rely on referrals for our business, so our primary goal is to make our customers happy. The more time we spend with them, the more we understand what type of decks, fences or patios they want. We like to say, ‘If you can dream it, we can design and build it.'"

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for design/build construction companies that have earned the prestigious Diamond Certified award. For Pacific Circle, Inc., the key to achieving and maintaining high levels of customer satisfaction is taking a creative approach to every project and offering inventive solutions that produce truly unique results. “We don’t take a one-size-fits-all approach to construction; we work with each client to apply their vision in a way that works both functionally and aesthetically,” says owner Brandon Stieg. “With nearly every project, we’re able to come up with some kind of solution that’s a little bit outside the box.”

Pacific Circle has been building decks, patios, fences, railings, artisan gates and arbors for residential clients throughout Marin County since 2002. The company employs both in-house designers and carpenters, so it’s able to handle every step of its customers’ projects, from the initial design consultations to the final installations. It’s also known for utilizing Green construction methods and environmentally-friendly materials whenever possible.

Unlike less experienced construction companies that are forced to outsource certain aspects of their work because of a lack of training or equipment, Pacific Circle utilizes the wide-ranging professional capabilities of its employees to handle everything in-house, including specialty craftsmanship work like custom metal and wood fabrication. “We used to install a lot of prefabricated railing systems and decided to start fabricating them ourselves at a lower cost, which allowed us to pass those savings to our clients,” remembers Mr. Stieg. “We can custom build all sorts of things in our in-house shop, and that’s really exciting to our customers.”

Another attribute that sets Pacific Circle apart from its competition is the expertise of its seasoned carpenters and craftsmen. “Our team is solid,” affirms Mr. Stieg. “Our carpenters represent the highest level of craftsmen–they’ve all completed lengthy apprenticeships and accomplished various journeyman achievements. When it comes to creative solutions, our field technicians contribute as much as our designers. It’s a real team effort.”

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Industry Info

A common misconception among homeowners is that every type of redwood is a good material for decking, but that’s not always the case. In the past, only high-grade redwood was used for decking, but as the price of redwood increased over the years, people started using lower quality grades for their decks, which significantly decreased the longevity of those construction projects. “Some contractors don’t necessarily know redwood very well, and they often suggest lower grades that are no better than a pine or Douglas fir,” says Brandon Stieg, owner of Pacific Circle, Inc. in San Rafael. “Cheap redwood deteriorates very quickly because it has sapwood, so you’ll have to replace the deck much sooner than you anticipated.”
One of the most crucial components of a new deck is the railing, which acts as a necessary safety feature. When it comes to choosing the material style for a railing, Mr. Stieg recommends steel cable. “Cable railings are attractive for a number of reasons,” he says. “They’re transparent, so they don’t make you feel like you’re caged in, and they’re incredibly sturdy and durable.” Another benefit of cable railing is its low maintenance requirements, which saves time and money over the years.
If you decide to go with cable railing, the next decision to make is whether to choose a prefabricated system or a custom made system. According to Mr. Stieg, there’s really only one viable option. “I always recommend a custom made railing system,” he says. “It’s the difference between a bunch of aluminum pieces that are screwed and bolted together versus solid steel that’s welded together—an assembly versus a solid piece.” If you decide to go with a prefabricated cable railing system, make sure you choose a high-end brand that uses quality stainless steel components, as some inexpensive off-brand products tend to be low-quality and often can’t pass code.

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Frequently Asked Questions

Q: How long will it take to complete my project?

A: It depends on a lot of variables, but when we give you the initial estimate, we’ll include a completion timeline that outlines your project from start to finish. On average, we can complete most projects in 1.5 to 2.5 weeks.

Q: How long do I have to wait to get an estimate?

A: We can usually schedule an estimate within a week of your initial call, although it might be closer to two weeks during the busy season.

Q: Do I need to get a permit for my project?

A: People often think replacing an existing deck, patio or garage doesn’t require a permit, but it usually does. We have relationships with the building departments in the areas we service, so we can let you know the requirements of your project before work begins.

Q: If I want a driveway gate, does it have to be custom made or can I get an off-the-shelf gate?

A: Sometimes we can find a prefabricated gate that will work for your needs, but more often we custom fabricate driveway gates for our clients. The level of quality for prefabricated gates on the market is pretty low. Since we have our own metal shop, we can build a gate that matches the price of a prefabricated product but is custom designed for your property.

Q: What are the most common applications for an arbor?

A: Arbors are usually used in entryways to gardens or houses. They can range from very small and simple to extravagantly crafted and designed. We love building arbors—they’re fun to create, and our customers are often very happy after they’re installed because they really add value to the front of a house.

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SELECTED PHOTOS FROM Pacific Circle, Inc.

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Diamond Certified RATINGS ON Pacific Circle, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 129 VERIFIED CUSTOMERS i
Pacific Circle, Inc. : Average 9.4 out of 10 based on 129 unique customer surveys of customer satisfaction.

Brian N.

VERIFIED Pacific Circle, Inc. CUSTOMER

1 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do very good work, they're very top-notch carpenters, and they know what they're doing.

I feel like they have skills where they're just great at working with large lumber pieces and they can make everything fit together perfectly. They aren't like other carpenters that just slap something together and want to just get the job done in the shortest amount of time possible. Everything always looks great and they always take their time on the project.

David S.

VERIFIED Pacific Circle, Inc. CUSTOMER

2 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a tremendous experience with Pacific Circle. I'm in my 60's and I've worked with countless contractors in my lifetime. No other company has come remotely close in delivering the quality that Pacific Circle does. They really have their act together. Working with them was like a breath of fresh air to know that I've finally found an amazing contractor that I'm going to continue to use forever. They're very creative, professional, they have phenomenal attention to detail, they have a very good work ethic, they're very sensitive to your needs, and they are just super people.

I liked the quality of their work. They are the epitome of an amazing company. They're competent, knowledgeable, and very hardworking.

Kristi S.

VERIFIED Pacific Circle, Inc. CUSTOMER

3 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have outstanding attention to detail, they're very diligent, they have always responded to both emails and phone calls very promptly, and they provide the most excellent, personalized service.

I liked their ability to retain even the smallest details on a project and make them meaningful.

Stan S.

VERIFIED Pacific Circle, Inc. CUSTOMER

4 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their quality is outstanding, and they're really easy to work with. Brandon has great creativity, and a team of very skilled workers. He's punctual and he meets his promises on time and on budget.

Their flexibility, creativity, and imagination in coming up with a project

V. S.

VERIFIED Pacific Circle, Inc. CUSTOMER

5 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a really good company. Brandon is very helpful and knowledgeable.

Pretty much everything, overall, was really good.

Char L.

VERIFIED Pacific Circle, Inc. CUSTOMER

6 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

Brandon is accommodating. He knows his stuff. He is creative with ideas for design.

He is easy to work with, easy to talk to, listens to what your objectives are. When I have questions, I usually get an answer pretty quickly.

Chris S.

VERIFIED Pacific Circle, Inc. CUSTOMER

7 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were meticulous.

The design work was the best.

Conor N.

VERIFIED Pacific Circle, Inc. CUSTOMER

8 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that you pay for what you get. They're not the cheapest, but they stand by the product and help you make the right decisions.

I liked their attention to detail and thoughtful questioning along the way.

Christina G.

VERIFIED Pacific Circle, Inc. CUSTOMER

9 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was responsive and professional.

He was recommended by my neighbors, and he did what I asked him to do.

Theresa C.

VERIFIED Pacific Circle, Inc. CUSTOMER

10 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, smart, hard working, and you can trust that they'll show up and do the work the way they said they were going to.

I could trust them. They did really great work, finished when they said they would. They had a lot of integrity. They did a really great job.

Stori O.

VERIFIED Pacific Circle, Inc. CUSTOMER

11 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of work has always been absolutely excellent. Communication with Brandon and everyone has been great. The work is always done well and on time, and we've been happy with everything they've done.

The quality of the work they do is the best. We've been very satisfied.

Bill M.

VERIFIED Pacific Circle, Inc. CUSTOMER

12 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

The whole company, and Brandon in particular, is fantastic in terms of design, getting things done on budget and on time, and being friendly.

The actual quality of the workmanship

Leo D.

VERIFIED Pacific Circle, Inc. CUSTOMER

13 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

Brandon cares about details, and I like his aesthetic style.

I liked that if they take on a job, they do it.

Aarti J.

VERIFIED Pacific Circle, Inc. CUSTOMER

14 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

We've already recommended them. They've been really great. We like their customer service. They have good communication. The delivery was very accurate as to what they committed to do before the work started. We were very satisfied.

The communication is really great. We were very happy and had a good experience.

Janet K.

VERIFIED Pacific Circle, Inc. CUSTOMER

15 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

The team was really easy to work with and did the job even during a rainy season. They got it done quickly, they were really professional, and the estimate was accurate.

I liked their professionalism the best.

J. P. S.

VERIFIED Pacific Circle, Inc. CUSTOMER

16 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide quality work, and have excellent communication skills.

The superior communication was the best thing.

Door P.

VERIFIED Pacific Circle, Inc. CUSTOMER

17 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their work is great.

They are overall easy to work with and they have good pricing. They are always there to help us. I am very happy with them.

Conor N.

VERIFIED Pacific Circle, Inc. CUSTOMER

18 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they're doing, they're reasonably priced, and they always do very good work.

I think they always have very good ideas. They're on time, they have a good price, and they are easy to work with.

Don C.

VERIFIED Pacific Circle, Inc. CUSTOMER

19 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality work

They do quality work and they have a good price. I'm happy with pretty much everything they did for me.

Jennifer M.

VERIFIED Pacific Circle, Inc. CUSTOMER

20 of 129

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know.

The combination of the design and the work all in one

Read All 129 Survey Responses at Ratings View