DIAMOND CERTIFIED COMPANY REPORT
Neal & Donna Schwartz - Coldwell Banker
(408) 372-6911
410 North Santa Cruz Avenue
Los Gatos, CA 95030
Los Gatos, CA 95030
Donna Dawson-Schwartz and Neal Schwartz
Neal Schwartz and Donna Dawson-Schwartz work in partnership with renowned national organization Coldwell Banker to assist South Bay clients with buying and selling residential properties. The team takes a full-service approach to real estate—it provides property preparation, marketing, coordination, comprehensive follow-up services and more.
Neal Schwartz and Donna Dawson-Schwartz have extensive real estate backgrounds and more than 25 years of combined experience. Mr. Schwartz says his innate negotiating skills and penchant for creative marketing help buyers and sellers get maximum returns on their real estate investments. Mrs. Dawson-Schwartz credits her organizational skills and knowledge of contract details for her team’s ability to ensure timely, smooth transactions. “We’re true believers in educating clients so they understand what’s happening at every step of the buying and selling process,” she says.
As members of the Silicon Valley, California and National Association of Realtors, Neal Schwartz and Donna Dawson-Schwartz stay updated on the latest industry trends and developments. In addition to being a member of the local and national chapters of the Women’s Council of Realtors, Mrs. Dawson-Schwartz is an accredited stager. “We can meticulously prepare each home for market presentation, which is a critical part of attracting a buyer,” she says.
Company Philosophy
“We work as a team to offer comprehensive, knowledgeable and dedicated real estate service to our clients. It’s important that they feel confident in our ability to get maximum value for their homes in the shortest time possible.”
Serving all of Santa Clara County including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga and Los Gatos.
Residential Sales
Staging
Consulting
Map
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Findings based on statistically reliable research from 58 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
93%
n = 58
Diamond Certified Qualification
Based on 58 customer surveys, we declare
Neal & Donna Schwartz - Coldwell Banker
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1476
Continuously qualified since December 2008.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
John R. Verified Customer Name
"How they were willing to help us, regardless of if they were busy or not, they gave us their time and acted like they cared about our situation with the house."
Research conducted by American Ratings Corporation. Ratings Methodology
Photo & Video Gallery
Neal & Donna Schwartz - Coldwell Banker
Neal & Donna Schwartz - Coldwell Banker
Briarwood Home
Neal & Donna Schwartz - Coldwell Banker
Neal & Donna Schwartz - Coldwell Banker
Neal & Donna Schwartz - Coldwell Banker
Neal & Donna Schwartz - Coldwell Banker
Neal & Donna Schwartz - Coldwell Banker
Santa Rosa Home
Neal & Donna Schwartz - Coldwell Banker
Survey Responses For
Neal & Donna Schwartz - Coldwell Banker
Neal & Donna Schwartz - Coldwell Banker: based on 42 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
John R. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"How they were willing to help us, regardless of if they were busy or not, they gave us their time and acted like they cared about our situation with the house."
Michael H. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"She has great communication skills. She always comes up with a solution to a problem. She is very thorough. I am confident in her work. I would recommend her to everyone."
Bob S. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their competency and friendliness."
Brian T. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very attentive, they understand the market place and have excellent customer service."
Chris N. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We have done business with them for eight years and they go out of their way to make things happen. Neal has a lot of connections to make things happen. They are very generous and helpful people."
Dick W. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly and helpful. I just felt like they were friends of mine."
Erich W. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are very good people and very helpful. They help you with everything."
Gary E. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They listened, communicated well and took care of details."
Greg D. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They get things done quickly and they have a great list of contacts."
Greg K. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They really work with you and try to get what's best for selling. They are very friendly, personable and knowledgeable. They make the process as painless as possible."
Henk V. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I worked with Donna and she really listened and responded to my needs. Even though she was able to get me a nice real estate agent in Florida, she was always there for me anytime I needed her. She was really nice, pleasant and just superb."
Katherine F. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their efficiency. They did everything they said they would do. They definitely gave me beyond good service."
Jean I. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Donna is delightful to work with. Neal is very businesslike. They are very considerate."
Jeff C. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very personable, and they listened attentively to our needs. We were looking for a home that fit some practical aspects of what we wanted, and they really helped us."
Kraig N. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept me updated on an ongoing basis. They were readily available. They were extremely friendly and professional. It was a divorce sale and they were very reassuring. They held my hand the whole way. They went above and beyond the call of duty."
Linda B. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave very good service. It felt like they cared about us. They did the best for us. They looked out for our interests."
Margarete W. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They really care about their clients. I can always count on them."
Paul M. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Donna did just a great job for us."
Pete S. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I particularly like Donna. Neal is also really good on the business end. I think they do a really good job."
Rick R. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice and they went out of their way to help us out."
Rita H. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had open houses every week for almost two month. They handled all of the upgrading, painting and everything with the contractor when lived at a distance. It was superb. They took care of everything."
Robert C. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They don't 'BS' and they get right to the point."
Roger S. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly and they work really hard to find a place for their client."
Rolando Z. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their personal attention to detail, they were very efficient, warm, professional and friendly."
Shannon O. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They went to a lot of trouble to find us what we were looking for."
Maria D. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The way they handled the transaction."
Vic L. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on the ball in selling the house."
Ed P. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really like both of them. They were very thorough."
Neil W. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable about the area."
Bob C. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly."
Charles B. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were nice."
Derrick L. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"She did a nice job in running the open houses. When we signed the loan papers, everything was in order. We didn't have to worry about mistakes on the documents."
Gary H. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had open houses every week for almost two month. They handled all of the upgrading, painting and everything with the contractor when lived at a distance. It was superb. They took care of everything."
Jonathan S. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They don't 'BS' and they get right to the point."
Mike B. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly and they work really hard to find a place for their client."
Mona A. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their personal attention to detail, they were very efficient, warm, professional and friendly."
Robert L. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They went to a lot of trouble to find us what we were looking for."
Greg D. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The way they handled the transaction."
Jim H. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:No
Q3 & Q4:"They were on the ball in selling the house."
John C. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly."
Michele D. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:No
Q3 & Q4:"They were nice."
Bruce H. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:
Q2:No
Q3 & Q4:"She did a nice job in running the open houses. When we signed the loan papers, everything was in order. We didn't have to worry about mistakes on the documents."
