Independently Rated Highest in Quality
N i n t h
Consecutive Year
Originally Earned:
December 2008
We declare that Neal & Donna Schwartz - Coldwell Banker HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1476
(408) 372-6911
12029 Saratoga Sunnyvale Road
Saratoga, CA 95070
Donna and Neal Schwartz

Neal and Donna Schwartz work in partnership with renowned national organization Coldwell Banker to assist Bay Area clients with buying and selling residential properties. The team takes a full-service approach to real estate—it provides property preparation, marketing, coordination, comprehensive follow-up services and more.

Neal and Donna Schwartz have extensive real estate backgrounds and more than 36 years of combined experience. Mr. Schwartz says his innate negotiating skills and penchant for creative marketing help buyers and sellers get maximum returns on their real estate investments. Donna credits her organizational skills and knowledge of contract details for her team’s ability to ensure timely, smooth transactions. “We’re true believers in educating clients so they understand what’s happening at every step of the buying and selling process,” she says. 

As members of the Silicon Valley, California and National Association of Realtors, Neal and Donna Schwartz stay updated on the latest industry trends and developments. In addition to being a member of the local and national chapters of the Women’s Council of Realtors, Donna is an accredited stager. “We can meticulously prepare each home for market presentation, which is a critical part of attracting a buyer,” she says. 

Company Philosophy

“We work as a team to offer comprehensive, knowledgeable and dedicated real estate service to our clients. It’s important that they feel confident in our ability to get maximum value for their homes in the shortest time possible.”

Serving the South Bay Area

Residential Sales
Staging
Consulting

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any businessperson, but it’s even more important for real estate agents who have earned the prestigious Diamond Certified award. For Coldwell Banker affiliates Neal Schwartz and Donna Dawson-Schwartz, achieving and maintaining high levels of customer satisfaction is dependent on applying their excellent marketing and negotiation...

Frequently Asked Questions

Q: What’s your commission?
A: "We charge six percent commission, which is standard, but that’s split between the buying and selling agents. Also, part of the commission goes to the national broker, which in our case is Coldwell Banker. "
Q: Is the commission negotiable?
A: "Yes, but we always charge enough to justify the services we provide. Any agent who negotiates away most of the commission isn’t going to work hard to get you the best deal. "
Q: Should I be concerned if my house has been on the market for a while but I haven’t heard anything?
A: "Not necessarily. With almost any sale, there are days or even weeks where it seems like nothing is going on, but the process is still unfolding. Potential buyers are looking at listings, talking to us and making decisions about what houses t...

Map

Javascript is required to view this map.

Industry Info

Finding a skilled and experienced realtor is essential for getting the best real estate deal.
Some home buyers and sellers balk when they see their real estate broker’s commission (usually six percent) and wonder what they’re getting for that money, but a good agent is definitely worth the charge. According to Neal Schwartz and...
Findings based on statistically reliable research from 94 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 94

Diamond Certified Qualification

Based on 94 customer surveys, we declare
Neal & Donna Schwartz - Coldwell Banker
has passed all rating steps and has earned
The Diamond Certified Award
No. 1476
Continuously qualified since December 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Oscar B. Verified Customer Name
"The fact that they have great experience within the area"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Neal & Donna Schwartz - Coldwell Banker
12029 Saratoga Sunnyvale Road
Saratoga, CA 95070
(408) 372-6911
(408) 351-4956 fax
DCID4083991046

Available 24/7

Serving the South Bay Area

Neal Schwartz, Realtor; Donna Schwartz, Realtor
36+
01354559, 01184603
Liability Insurance, Workers' Compensation
California Association of Realtors (CAR), National Association of Realtors (NAR), Silicon Valley Association of Realtors (SILVAR)
2003
Residential Sales, Staging, Consulting
20
Homeowners, Prospective Homeowners

Photo & Video Gallery

Survey Responses For

Neal & Donna Schwartz - Coldwell Banker

Neal & Donna Schwartz - Coldwell Banker: Average 9.4 out of 10 based on 94 unique customer surveys of customer satisfaction.
Oscar B. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were able to show us a really good side of real estate. They ended up selling a home of ours during one of the tougher times for the market."

"The fact that they have great experience within the area"

Laura H. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Donna was helpful and showed us properties whenever we needed which allowed us to find what we wanted. "

"Donna was kind. "

Paulette S. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We used them once which was our first time and we ended up taking the house off the market because the offers were low due to the market at the time. Then we went back to them when the market was a little better and sold that home. When we were able to relocate, they were the first choice to sell our home. They are both very knowledgeable, collaborative, and easy to work with. "

"They were both professional, thorough, and they kept us informed throughout the process. They did all the research for the actual value of our custom home. It actually sold for over 200K of our asking price. "

Tim B. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would definitely recommend them. "

"I think they are a creative team together. They have the ability to visually conceptualize a property. "

Don J. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great, I liked the whole experience."

"I liked everything."

Kalpana J. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional, good people, and they are knowledgeable. They try to do the best for their clients. "

"Same thing as I said before"

Chris I. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were awesome. They were able to find us our dream home, very honest and reliable."

"Just what I mentioned"

Kerrie D. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would like to tell them they are experienced and have numerous positive relationships which got us to high level confidence that they were making right decisions for us. This would be our third property purchase with them. "

"Patience, we had been working on this with them for over a year. Their good nature and keeping the process moving along is another thing I liked. They are very active which hasn't been the same with their competition and a couple other people we have worked with in the past."

Diane M. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They will do anything it takes to get the home purchased or sold, and I am not kidding. She was able to talk me down off a ledge several times."

"I think their professionalism plus their understanding and their empathy"

Frank S. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable, and they are very good with follow through. I've sold 3 properties with them, and I am very happy with everything that they did."

"I like that they are personable, very knowledgeable, and very experienced. They know the business backwards and forwards. They take care of everything. There is no problem with the paperwork or anything. When there were repairs or renovations needed, they took care of them. They always call back and follow up, even on the weekends."

Linda Z. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are extremely experienced in the Silicon Valley area, and they are broadening their area. They are go-getters."

"It is their drive and determination, they have their client's best interests in mind. They are just on top of their game."

Mona E. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very knowledgeable in the field"

"They were very upfront and honest."

Nick I. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They get the job done very efficiently."

"They are knowledgeable and established."

Tom H. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend that they use them."

"They listen to their clients."

Tom M. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very attentive, thorough, professional, and they see something through to the end, no matter how difficult it gets. They are energetic and always positive."

"They came through in a clutch situation and did a professional job from A to Z."

Christina A. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful."

"She drove me around to all the houses."

Maria E. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional, very competent, and extremely good negotiators."

"They are really nice people and they are very willing to help and to work with you. They did a really good job for us."

George K. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Donna listened to me and responded to the feedback I gave her. She nailed it after a few looks. I am living in the house over a year later and still love it. She knew what I was looking for and delivered. "

"She was honest and knowledgeable about the real estate market in general."

Rita H. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really care about you and your real estate situation. Neal is an absolute dynamo. When you're selling your house and you have to make cosmetic changes to it or do something to make it more sellable, he has everybody who can do it for you, and they do a good job. I want to tell people that Neal personally put a light in my dining room, and he personally painted a part of my house when we discovered that something had to be done on an urgent basis. That is really important to me. Regarding Donna, she's a very calm and a soothing real estate agent. She really listens to you, and she works hard to understand your needs. Together they are a great team."

"They felt like personal friends and at the same time they are extremely professional. I had worked with Donna who helped me find a real estate agent in Florida and I liked them so much that I thought that I would give them a try. When I first met Donna, it was a small project where my brother was trying to sell his home in Florida."

Cindy L. Verified Neal & Donna Schwartz - Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a really great team. They have good strategies. They are an all-around good support for finding a home and explaining the transaction. They made it all very simple."

"Their pricing strategy paid off for us. We got a good deal."