COMPANY REPORT NAVIGATION
Diamond Certified Company Report

Montclair Construction & Structural, Inc.

Diamond Certified Company Report

Montclair Construction & Structural, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 145 VERIFIED CUSTOMERS i

Mary R.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

1 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, go see them first.

I just have every confidence in them, and their intelligence and their expertise.

Dorothy B.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

2 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they did good work for me. I was very satisfied.

They got the job done expeditiously.

Steve B.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

3 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are knowledgeable and do excellent, perfect work.

The quality of the actual service performed, our original contact guy, Robert, provided a ton of knowledge on this project. It was a historical monument and very important. So, I would say I liked Robert's input and the quality of the work. There is not a thing they could have done better.

Read All 145 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Raffaella and Carlo Khatchi, Owners

Montclair Construction & Structural, Inc. provides a full range of construction services for residential and commercial clients in Northern Alameda and Southern Contra Costa Counties. In addition to handling its customers’ new construction and remodeling projects, the company has special expertise with structural work such as foundation repair, structural upgrades and seismic retrofits.

President Carlo Khatchi says Montclair Construction & Structural’s clients benefit from its three-plus decades of industry experience. “Many foundation contractors have to redo prior jobs for their clients, but we’ve yet to have a single foundation fail after 30-plus years in business. If a customer calls with an issue related to our workmanship, we’ll go back and fix it at no cost, even if it was years ago and beyond the limits of the warranty.”

Montclair Construction & Structural employs Green building practices whenever possible, paying heed to aspects like sustainability, water conservation and energy efficiency. “We really believe in the benefits of Green building, so we try to spread the word as much as possible,” says Mr. Khatchi. “Ultimately, we want our clients to have homes and workplaces that are more durable and energy-efficient for their families and co-workers.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Montclair Construction & Structural, Inc.

COMPANY CONTACT
Service AREA

Alameda County
Oakland
Berkeley
San Leandro
Fremont
Hayward
Castro Valley
Emeryville
Sunol
San Lorenzo
Livermore

SERVICES PERFORMED

Foundation Repair
Seismic Retrofits
New Construction & Remodeling
Structural Upgrades
Leak Detection & Repair
Retaining Walls

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Montclair Construction & Structural, Inc.

A recent remodeling project by Montclair Construction & Structural

Company Profile

Montclair Construction & Structural, Inc. provides a full range of construction services for residential and commercial clients in Northern Alameda and Southern Contra Costa Counties. In addition to handling its customers’ new construction and remodeling projects, the company has special expertise with structural work such as foundation repair, structural upgrades and seismic retrofits.

President Carlo Khatchi says Montclair Construction & Structural’s clients benefit from its three-plus decades of industry experience. “Many foundation contractors have to redo prior jobs for their clients, but we’ve yet to have a single foundation fail after 30-plus years in business. If a customer calls with an issue related to our workmanship, we’ll go back and fix it at no cost, even if it was years ago and beyond the limits of the warranty.”

Montclair Construction & Structural employs Green building practices whenever possible, paying heed to aspects like sustainability, water conservation and energy efficiency. “We really believe in the benefits of Green building, so we try to spread the word as much as possible,” says Mr. Khatchi. “Ultimately, we want our clients to have homes and workplaces that are more durable and energy-efficient for their families and co-workers.”

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Company Philosophy

"We've spent years building a reputation for providing outstanding quality, and everything we do is geared toward maintaining that reputation. We utilize our years of experience, skilled tradesmen and dedication to customer satisfaction to provide services that home and property owners can fully depend on."

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SELECTED PHOTOS FROM Montclair Construction & Structural, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Diana Connolly

Expert CONTRIBUTOR PROFILE

Diana Connolly: A Renewed Appreciation

By James Florence, Diamond Certified Resource Reporter

OAKLAND – Diana Connolly has always enjoyed life in the Bay Area, but her appreciation for the local setting grew even more after a year spent living elsewhere. “I moved away from the Bay Area for a short time, to a little town outside of Placerville called Mount Aukum,” she explains. “It was so small that we didn’t even have mail service—we had to drive to the post office to pick up our mail! It was beautiful but isolated, and the whole time I was there, I couldn’t wait to come back.”

Returning from her hiatus, Diana settled back into her native Oakland, where she soon found employment with a local construction company. “They needed some help in the office, so I started out answering the phone and running errands. Eight years later, I’m the office manager here at Montclair Construction & Structural.” In addition to speaking to clients on the phone, Diana coordinates many of the behind-the-scenes details that are instrumental to the firm’s operational success. “One of my main duties is to maintain production, which means making sure our crews are being utilized efficiently and ensuring a smooth transition from one job to the next.”

Outside of work, Diana enjoys being outside and going on hikes with Henry, her five-pound Chihuahua. Another of her hobbies is food, whether experimenting with recipes in the kitchen or trying out new restaurants around town.

When asked the first thing she’d do if she could retire tomorrow, Diana says she’d take the time to do some traveling. “Lately, I’ve been thinking about going to Asia or Australia, but even just traveling around the United States sounds like fun to me.”

Ask Me Anything!

Q: What’s your favorite band?
A: The Red Hot Chili Peppers.

Q: If you had a theme song, what it would be?
A: “Don’t Worry, Be Happy” by Bobby McFerrin.

Q: What’s your favorite type of food?
A: Italian.

Q: What’s your favorite holiday?
A: Thanksgiving, because it’s a time when family gathers together.

Q: If you could immediately master a musical instrument, what would you choose?
A: The drums.

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Expert articles
  • How to Choose a Building Contractor

    OAKLAND — When choosing a contractor for your building or remodeling project, two essential aspects to look at are credentials and reputation. By confirming these, you can ensure you’re hiring a contractor that’s legally on the level and has a proven track record of customer satisfaction.

    Credentials
    All contractors are required to carry proper licensing and insurance, but there are some who neglect these legal obligations. If a contractor provides a bid that’s far lower than most, consider that a red flag—since legal credentials are costly to maintain, a contractor who shirks these requirements has much less overhead to cover.

    Fortunately, confirming a contractor’s credentials is simple. All you have to do is look up their license number on the California State Licensing Board’s website (www.cslb.ca.gov), which keeps a record of all registered contractors in the state. It’s also not a bad idea to request copies of licensing and insurance documents for your records.

    Reputation
    Getting references of past clients can give you a good indication of the quality of a contractor’s work. When obtaining references, make sure they’re relevant to the nature of your project. For example, if you’re having your foundation replaced, you don’t want to talk to somebody who had a roof repaired. Also, expect to see a real project and meet with a real person—don’t settle for looking at photos or talking on the phone with someone. When meeting with a contractor’s former clients, ask them about their overall experience in addition to the quality of the work performed.

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Expert video tip

Video: Verifying a Contractor’s License

Complete Video Transcription:

OAKLAND — Host, Sarah Rutan: If you’re planning to hire a contractor, you’ll first want to do your homework. Today we’re in Oakland with Diamond Certified Expert Contributor, Diana Connolly of Montclair Construction & Structural, Inc. to learn more.

Diamond Certified Expert Contributor, Diana Connolly: Before anybody ever hires a contractor, the first thing they need to do is make sure they have a valid license. This license is very important because is something should happen to your job, something the contractor does and it doesn’t turn out right, you’ll have the Contractor’s State License Board to help you get it resolved with the contractor.

The best way to see if the contractor has a license is, it should be on all their documentation, it should be on their business cards, it should be on their contracts, it should be on anything that they give you. Once you get this license number, the best way to check it is to go to the clsb.ca.gov website and in one second it will tell you if it is a valid license or not.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified expert reports at experts.diamondcertified.org.

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Montclair Construction & Structural, Inc. WEBSITE AND EXTERNAL FEED
  • Montclair Construction & Structural, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Montclair Construction & Structural, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 145 VERIFIED CUSTOMERS i
Montclair Construction & Structural, Inc. : Average 8.6 out of 10 based on 145 unique customer surveys of customer satisfaction.

Mary R.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

1 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, go see them first.

I just have every confidence in them, and their intelligence and their expertise.

Dorothy B.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

2 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they did good work for me. I was very satisfied.

They got the job done expeditiously.

Steve B.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

3 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are knowledgeable and do excellent, perfect work.

The quality of the actual service performed, our original contact guy, Robert, provided a ton of knowledge on this project. It was a historical monument and very important. So, I would say I liked Robert's input and the quality of the work. There is not a thing they could have done better.

David H.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

4 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They did excellent work, and they did what they said they were going to do, and did it on time.

Alfred L.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

5 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very capable and professional.

They got the job done quickly, and if I had any issues they were resolved adequately and promptly.

Alvin S.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

6 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would just say, high quality.

I dealt with the owner, Carlo. Everything was very clear in the way that it was set up. I could tell by watching them work that it was high quality work. They put in a retaining wall. I thought they were experts. Carlo was one of the people that helped develop a certain technique for tile.

Kathy A.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

7 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They communicated very well with me. They kept me informed about who was coming out and what the project was going to be. I just thought that they did a great job, and their employees were very good on the job and very pleasant to have around.

I have had them do several jobs, and they are very willing to do small jobs and big jobs. I like the fact that they have the capability and the interest in doing just about anything. I think they gave me good bids, good prices, and good work.

Skye C.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

8 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that the project manager, whose name I forget, was really helpful and very accessible. All of the people that worked on the team were very pleasant and good people.

The people were very personable. It was really easy to get a hold of them to coordinate with. They all seemed to be relatively experienced. I felt like I was in good hands.

Bill B.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

9 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional people doing very high-quality work. We have used them for 3 projects and they have all been excellent.

I like the quality of the work. They were very careful and did everything professionally.

Carol D.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

10 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on top of things from the beginning. If there was a problem with anything like scheduling, they always contacted me immediately to discuss it. The team they sent was incredible and had clearly worked together before, judging by their efficiency. And they just seemed very content with what they were doing. They were happy, and you don't see a lot of people who enjoy their work anymore.

I like the quality of the work.

Charles H.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

11 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they were efficient and the price was reasonable. They started and finished on time.

They were easy to work with.

Herb R.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

12 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I liked their professionalism and I liked that they knew what they were doing.

Kathy A.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

13 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

Everything from the estimate to the work was done promptly and professionally.

I like the person I worked with. I don't remember his name, but he was very professional.

Kimi L.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

14 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really nice people. They were always willing to go the extra mile to make sure I was satisfied with the work.

They were on time, very accommodating, and easy to work with.

Maria A.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

15 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they're clean, they're respectful, courteous, and honest.

They were fairly quick to get the appropriate permits that we needed to do the job.

Mary J.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

16 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

They were on time, courteous, and friendly. It was easy to work with them and they were easy to get along with.

Renee C.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

17 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable, very trustworthy, and they got the job done quickly.

I like that they were sort of like a one-stop shopping. They did everything for me. I didn't have to call around to find different people to do different jobs for me.

Connie D.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

18 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do very good work. I'd say I'm satisfied.

They do a quality job.

Jane S.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

19 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, and they do good work. I was very satisfied with them.

They worked fast. They also were quick to return my phone calls and get the job scheduled.

Jennifer W.

VERIFIED Montclair Construction & Structural, Inc. CUSTOMER

20 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came every day and did the work when they said they were going to do it. They completed the job within the bid they gave us. They were very nice and very professional. There was one area that needed some additional attention after the job was done, and they came out right away and fixed it. We were very happy.

Their reliability, we were pretty satisfied.

Read All 145 Survey Responses at Ratings View