Independently Rated Highest in Quality
S i x t e e n t h
Consecutive Year
Originally Earned:
February 2002
We declare that Metropolitan Van & Storage, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #9
(877) 293-7159
5400 Industrial Way
Benicia, CA 94510
Metropolitan Van & Storage handles office/industrial moves of all sizes.

Metropolitan Van & Storage, Inc. has been providing local, national, and international relocation services for residential and commercial clients throughout Northern California since the 1940s. The company takes a full-service approach to moving, offering everything from packing and crating to modular furniture installations. It also provides long-term and in transit storage at three convenient locations in Benicia, Sacramento and Mountain View.

In addition to moving and storing its customers’ belongings, Metropolitan Van & Storage offers record storage services, including box, file and document retrieval; certified document destruction and shredding; medical record purging; document/microfiche imaging conversion and more. The company’s facility is equipped with a state-of-the-art Early Suppression Fast Response (ESFR) system, and Bay Alarm provides 24/7 monitoring for both security and fire prevention.

Company Philosophy

“We take pride in offering old-fashioned customer service. We understand that moving a home or office is often a stressful experience for our customers, so our goal is to provide personal touches and extra attention to detail to make the process go as smoothly as possible. Everyone at our company shares the same mission, from the people who answer initial phone calls to the estimators to the moving crews.”

Local, National and International Moving

Residential Relocations
Packing & Crating Services
Office Relocations
Modular Furniture Disassembly/Reassembly
Commercial Distribution & Storage
Records Management
NAID Shredding Services
Self Storage Pod Services Door to Door

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Metropolitan Van & Storage, Inc., the key to achieving and maintaining high levels of customer satisfaction is attending to the individual needs of its clients throughout every step of their moving and...

Frequently Asked Questions

Q: How far in advance should I schedule my move?
A: "The summer months are our busiest period, so if you’re planning to move between June and September, you should plan a couple months in advance. Things tend to slow down in the fall, so you should be fine if you call us four weeks ahead...
Q: Are your movers experienced and trustworthy?
A: "Absolutely. Most of our employees have been here for at least five years, and they’re all properly trained in safety and quality control techniques. They know how to protect floors and hallways, and they’re always careful when ha...
Q: Do you provide any cost guarantees?
A: "After we do a physical survey to determine the cost of your move, we’ll guarantee the price we provide on the initial estimate. Our goal is to provide the highest quality services for the lowest possible prices. "

Map

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Industry Info

Before hiring a moving company to handle your next relocation, make sure you do the math.
Most long-distance moves are priced by weight, which means it’s important to take stock of your belongings before any work begins. Assessing the size, age and condition of large fixtures and major appliances relative to the cost of moving them...
Findings based on statistically reliable research from 304 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 304

Diamond Certified Qualification

Based on 304 customer surveys, we declare
Metropolitan Van & Storage, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 9
Continuously qualified since February 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Norine B. Verified Customer Name
"I really appreciate the estimate that was not to be exceeded because I knew exactly what it would cost me."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Metropolitan Van & Storage, Inc.
5400 Industrial Way
Benicia, CA 94510
(877) 293-7159
(707) 745-2759 fax
DCID8008240549

Mon – Fri: 8am – 5pm

Local, National and International Moving

Dennis Paulley, President
50
50
MTR-0095137
Liability Insurance, Workers' Compensation
Association of Moving and Storage Affiliates (AMSA), California Moving and Storage Association (CMSA), National Association for Information Destruction (NAID)
1967
Residential Relocations, Packing & Crating Services, Office Relocations, Modular Furniture Disassembly/Reassembly, Commercial Distribution & Storage, Records Management, NAID Shredding Services, Self Storage Pod Services Door to Door
1,200
Commercial, Government, Military, Residential
Cost Will Not Exceed Estimate
Contra Costa Movers

Photo & Video Gallery

Survey Responses For

Metropolitan Van & Storage, Inc.

Metropolitan Van & Storage, Inc.: Average 8.8 out of 10 based on 304 unique customer surveys of customer satisfaction.
Norine B. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them to others. I think what I liked the most is, they came over and did an estimate. I used them twice, both times they did an estimate that was not to be exceeded so I knew how much it would cost me. I previously used a mover that gave me an estimate and ended up charging me twice as much at the end."

"I really appreciate the estimate that was not to be exceeded because I knew exactly what it would cost me."

David F. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would advise them to try them."

"They're cost-efficient and efficient. They met my needs."

Chester H. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable and very knowledgeable about the whole packing and moving business. They were very prompt and delivered exactly what they said they would deliver."

"I cannot really single any one thing out because the total experience was very positive. It was just what I expected and even just a little bit more. They went about it very professionally and we were quite satisfied with everything they did for the move. They made the moving process very stress free."

Penelope B. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were really good. They were wonderful, they were on time and efficient. As a matter of fact, a couple of additional pieces that I didn't even have, they were able to bring over to me. They were wonderful. They were sweet and very efficient. "

"One of the guys, there was something that reminded me of my mother I wanted to put up and he helped me do that. They were about to leave and he said he would put it up on my wall. After the move, they were very wonderful but he got his own hammer and nail put up my mom's picture. I felt so great about them. They were on time too. "

Dan J. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was good, quality move."

"It was good, quality move."

Gennifer M. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know what they are doing."

"They were on time, got the job done, and I didn't have to worry about anything."

Patty R. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, you can count on them, the personnel is good, and I would use them again."

"Their reliability"

Barbara C. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I usually have them call Art, I have worked with Arthur Murray."

"They are reliable."

Sheryl T. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I cannot tell you how great they were, it was awesome."

"Elizabeth Caruso was awesome."

Andy D. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommended them to my parents. They were very professional, the staff is really good, and they did a great job."

"Elizabeth was very nice and awesome, that is why I went with the company. They did a great job, my mom liked the crew that moved her, and my parents were very happy with their experience."

Tom K. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are extremely efficient, on time, very accommodating, and flexible. There were a few challenges and they made some adjustments."

"The communication, I forgot the lead guy's name, he kept us in the loop the entire time. They rocked it out, they were awesome. I am going to use them again because we are in a rental, I will not hesitate, I will call them right away again."

Tom W. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job and the man in charge was fantastic."

"They did a great job."

Steve M. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are consistent."

"They are very efficient."

Linda C. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to a friend. I really liked they had used boxes you can buy, I saved a lot of money that way."

"They were very friendly. I went into the office to get boxes, they gave me free tape, and were very personable."

Arnold H. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had a great, professional representative. I believe his last name was Murray. He was terrific."

"Everything went as predicted and at a lower cost."

Cheryl F. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did an excellent job, and I highly recommend them."

"I worked with them before, and I had received excellent service. They have very hard workers."

Jayden L. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional and helpful"

"Very professional and helpful"

Cynthia K. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very flexible, their guys are very thoughtful, and they don't mind asking a lot of asking a lot of questions. They are patient, and they don't mind you moving things 5 times. Art is such a sweetheart. He is a great guy."

"I would give them an '11'. I liked the preparation. Art was the key, and he was there for me. He didn't do things just for the company. He made sure I was taken care of."

Debra E. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought that they did a great job. They were accommodating, professional, and on time. I'd recommend them."

"They were on time, professional, courteous, and very friendly."

Gordon A. Verified Metropolitan Van & Storage, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very careful with the furniture, and they pack it very well."

"They are prompt and very fast."