Diamond Certified Company Report

Marin County Sidewall Co.

Diamond Certified Company Report

Marin County Sidewall Co.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 94 VERIFIED CUSTOMERS i

C.C.

VERIFIED Marin County Sidewall Co. CUSTOMER

1 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a professional, courteous service, and an excellent eye for detail.

They have an excellent grasp of all necessary, relevant information. Peter, the owner, is always willing to answer my questions.

D.P.C.

VERIFIED Marin County Sidewall Co. CUSTOMER

2 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They go above and beyond to satisfy the needs of their clients.

Peter Sutton is a consummate professional. There is nothing that he can't do. He is courteous, honest, hardworking, and just overall a joy to interact with. I can't say enough about this guy.

K.C.

VERIFIED Marin County Sidewall Co. CUSTOMER

3 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend Peter. He's competent, easily accessible, and communicative.

In general, my overall experiences of working with them is always pretty easy.

Read All 94 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Marin County Sidewall Co. brings artisan-level craftsmanship to its work of installing shingle siding throughout Marin, Sonoma and San Francisco Counties. As cedar shingle specialists, the company has strong ties with the Northwest’s premier cedar mills and manufacturers. In turn, it’s able to offer clients a wide range of factory-finished products otherwise unavailable for residential projects. “We’re proud of our ability to offer our customers the best of the best—the best shingles and the best work,” says owner Peter Sutton.

Mr. Sutton and his crew have gained a reputation throughout the Bay Area for their meticulous attention to detail on every job—from small repairs to demanding installations. Despite their 50 years of combined experience exclusively in the shingle industry, the team still focuses on ways they can refine and hone their craft. “Keeping up on new information and looking for ways to improve our practice are parts of our job,” says Mr. Sutton.

Marin County Sidewall Co. uses only brand-name products, including Benjamin Moore, TWP and Sikkens. The company can also custom-match stains and is a proud member of the Marin Builders Association.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Marin County Sidewall Co.

Service AREA

Marin County
Sonoma County
San Francisco

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SERVICES PERFORMED

Cedar Shingle Siding Installation
Wide Selection
Custom Stain Matching
Sales

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Marin County Sidewall Co.

Company Profile

Marin County Sidewall Co. brings artisan-level craftsmanship to its work of installing shingle siding throughout Marin, Sonoma and San Francisco Counties. As cedar shingle specialists, the company has strong ties with the Northwest’s premier cedar mills and manufacturers. In turn, it’s able to offer clients a wide range of factory-finished products otherwise unavailable for residential projects. “We’re proud of our ability to offer our customers the best of the best—the best shingles and the best work,” says owner Peter Sutton.

Mr. Sutton and his crew have gained a reputation throughout the Bay Area for their meticulous attention to detail on every job—from small repairs to demanding installations. Despite their 50 years of combined experience exclusively in the shingle industry, the team still focuses on ways they can refine and hone their craft. “Keeping up on new information and looking for ways to improve our practice are parts of our job,” says Mr. Sutton.

Marin County Sidewall Co. uses only brand-name products, including Benjamin Moore, TWP and Sikkens. The company can also custom-match stains and is a proud member of the Marin Builders Association.

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Company Philosophy

"We have a high customer satisfaction rate because of the care we take on every job. We make sure the materials we use and craftsmanship we provide are superior. We want our clients to have a voice in the shingling process, and our ultimate goal is to leave them absolutely thrilled and delighted with the results of our work."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for siding companies that have earned the prestigious Diamond Certified award. For Marin County Sidewall Co., the key to achieving and maintaining high levels of customer satisfaction is taking a passionate, detailed approach to every project, regardless of its size. “We really care about our clients and their houses, so we always make sure to treat them right,” says owner Peter Sutton. “When we start a job, we take every aspect of the house into account, including small details like how it receives sunlight. We really love what we do, and that’s very apparent to our clients.”

Marin County Sidewall has been installing shingle siding for clients in Marin and Sonoma Counties and San Francisco since 1985. The company specializes in cedar shingles, and through its relationships with some of the Northwest’s premier cedar mills and manufacturers, it’s able to offer a wide range of factory-finished products that are otherwise unavailable for residential projects.

Unlike less experienced siding companies that focus entirely on the protection aspect of shingle installation and tend to use less attractive synthetic materials as a result, Marin County Sidewall believes in the importance of combining top-level protection and aesthetic beauty on every project. “I come from an artistic background, so my passion for aesthetics really informs everything we do,” says Mr. Sutton. “Synthetic materials have their place, but they just don’t have the warmth and soul that cedar shingles have. Our work is completely hand-crafted and designed to last for generations, which is valuable in today’s world of disposable materials.”

Another distinctive feature of Marin County Sidewall is its highly trained and experienced installation technicians, all of whom have been with the company for at least 10 years and are skilled at every aspect of cedar shingle work. “Our crew members take an artisanal approach to shingle installations,” says Mr. Sutton. “They start by following the guidelines set by the Cedar Shake and Shingle Bureau, but then they work with an eye toward improving those base practices. Everyone who works here is constantly striving to improve, and that’s been an important part of our success.”

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Industry Info

In addition to their aesthetic value and long-term effectiveness, cedar shingles are becoming increasingly popular siding choices because of their environmental friendliness. “A fair amount of cedar shingles come from reclaimed wood, which means that instead of cutting down new trees, manufacturers simply locate downed wood from previous cuts and extract the material by helicopter,” explains Peter Sutton, owner of Marin County Sidewall Co. in Petaluma. “Also, the amount of energy it takes to produce a unit of cedar shingles is far less than most other building materials. They don’t just look good and last a lifetime; they’re good for the planet as well.”
When it comes to installing wood shingles on the exterior walls of your home, Mr. Sutton recommends western red cedar. “Western red shingles don’t experience the splitting, cracking, curling and cupping that you get with other types of wood,” says Mr. Sutton. “They’re also much less likely to be affected by insects or rot.” Depending on the look you want to achieve for your home, you can also use Alaskan yellow cedar, eastern white cedar and redwood shingles.
To keep your shingles in good shape, it’s important to make sure you have high-quality gutters and an efficient drainage system. If rain water hits the ground and bounces up against the lower edge of the shingles, it can cause serious problems over time. It’s also crucial to ensure your shingles aren’t installed too close to the ground—having several inches of clearance will protect against microbes and insects eating into the wood.

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Frequently Asked Questions

Q: How much will it cost to install shingles on my house?

A: It depends on a lot of factors, including the location, height and landscaping of your house; the complication of its design; and whether it’s on a crowded street. Before any work begins, we’ll do a thorough survey of your house and give you a firm estimate.

Q: How long will it take to complete my project?

A: It depends on the size of the job. A single wall might take two days to complete, but an entire two-story house might take seven to eight weeks.

Q: How long do cedar shingles last?

A: Natural shingles will last for at least 40 years, and there are some in San Francisco that have lasted more than 100 years. Painted shingles will last indefinitely.

Q: Do you paint shingles?

A: No, but we install pre-painted shingles, which takes the additional cost of a painter out of the equation.

Q: Do you install shingles on roofs?

A: No. The fire codes in our area discourage the use of wooden roofing materials.

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SELECTED PHOTOS FROM Marin County Sidewall Co.

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Diamond Certified RATINGS ON Marin County Sidewall Co.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 94 VERIFIED CUSTOMERS i
Marin County Sidewall Co. : Average 9.6 out of 10 based on 94 unique customer surveys of customer satisfaction.

C.C.

VERIFIED Marin County Sidewall Co. CUSTOMER

1 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a professional, courteous service, and an excellent eye for detail.

They have an excellent grasp of all necessary, relevant information. Peter, the owner, is always willing to answer my questions.

D.P.C.

VERIFIED Marin County Sidewall Co. CUSTOMER

2 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They go above and beyond to satisfy the needs of their clients.

Peter Sutton is a consummate professional. There is nothing that he can't do. He is courteous, honest, hardworking, and just overall a joy to interact with. I can't say enough about this guy.

K.C.

VERIFIED Marin County Sidewall Co. CUSTOMER

3 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend Peter. He's competent, easily accessible, and communicative.

In general, my overall experiences of working with them is always pretty easy.

S.H.C.

VERIFIED Marin County Sidewall Co. CUSTOMER

4 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best around.

I like the service that they provide and all of the guys who do the physical work. They do excellent, quality work.

T.S.

VERIFIED Marin County Sidewall Co. CUSTOMER

5 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're efficient, honest, and responsive.

They're always very timely, responsive, and detailed. Pete is easy to get ahold of, and he knows what he's doing.

U.C.

VERIFIED Marin County Sidewall Co. CUSTOMER

6 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended them many, many times. Honestly, probably more than I can count on both hands. They're great.

How responsive, attentive, and precise Peter is

W.C.B.

VERIFIED Marin County Sidewall Co. CUSTOMER

7 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

Peter Sutton is extremely reliable, responsive, and professional. He knows this industry completely, from top to bottom and front to back.

Their workmanship is out of this world. They went above and beyond to meet our specific deadline. They even came out to do a portion of the work when it was raining outside. Every person I've had any sort of interaction with has always been personable, knowledgeable, and hardworking.

Madison N.

VERIFIED Marin County Sidewall Co. CUSTOMER

8 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were dependable, and they were there when they promised they were going to be.

The quality of the work was outstanding.

Bob L.

VERIFIED Marin County Sidewall Co. CUSTOMER

9 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good to work with.

I think Pete's personality is great.

Bruce C.

VERIFIED Marin County Sidewall Co. CUSTOMER

10 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do fantastic, detailed work.

They are a company that keeps their word. Pete is professional, trustworthy, and he always follows up.

Garth B.

VERIFIED Marin County Sidewall Co. CUSTOMER

11 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do very precise, professional work. They were really easy to deal with, and I'm completely satisfied.

I would say their integrity is the best thing about them. They were imaginative, professional, and they did a great job.

Lisa M.

VERIFIED Marin County Sidewall Co. CUSTOMER

12 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give them a call. There is no job that is too small or too large for them to take on. I'm satisfied with all that they've done for me.

I think they're conscientious, efficient, thorough, communicative, and skilled. They have fantastic attention to detail, and nothing gets past Pete, who is immaculate and a true perfectionist in the work that he does. I had a very positive experience.

Marcus G.

VERIFIED Marin County Sidewall Co. CUSTOMER

13 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

Well, I have told many friends already that they should work with Peter. I was very satisfied with his work, his professionalism, and his time element in the job getting completed. He thinks about everything, meaning he does not do any mindless work. You can see that he puts his heart into everything that he does. He was very conscientious and did everything, probably more than he originally promised to do.

He's a great guy, and he's an absolute gentleman. He's very professional and did a fabulous job. What I love the most about this company, is Peter himself. He's the easiest guy on the planet to get along with. He's personable, he has a nice sense of humor, and he listens. I really enjoyed being around him.

Paul H.

VERIFIED Marin County Sidewall Co. CUSTOMER

14 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they do the best job you'll ever find for any siding work. I've used other companies in the past that just didn't pan out.

The best thing would be the quality of the work and the people who do the job. Pete was always available to answer my questions, and if I was ever unsure of anything, he'd steer me in the right direction.

Ross J.

VERIFIED Marin County Sidewall Co. CUSTOMER

15 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. I thought they did a perfect job. Their follow-up is very good. On a daily basis, we would kind of have a debriefing with Peter, just so we'd know what was accomplished that day and what the plan of attack was for the next.

The quality of their work was top-notch.

Steven P.

VERIFIED Marin County Sidewall Co. CUSTOMER

16 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the absolute best. They were informative, knowledgeable, and priced very reasonably.

They were proactive, intelligent, reliable, and thoughtful. I didn't have to babysit anyone while they were on the job.

Ted D.

VERIFIED Marin County Sidewall Co. CUSTOMER

17 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

Peter Sutton is an exceptional contractor. In all honesty, his competition should strongly consider resigning. Just let Marin County Sidewall Company take care of everything. They'll be able to handle it.

Everything was always communicated clearly and accurately to me. They were detailed, professional, and I felt comfortable with them being here to do the work. After the job was done, Peter did a walk-through with me to ensure everything was up to my 150% satisfaction.

C.J.C.

VERIFIED Marin County Sidewall Co. CUSTOMER

18 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

Competent and professional

Quality

J.Y.C.

VERIFIED Marin County Sidewall Co. CUSTOMER

19 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality, craftsmanship, and they care about what they do.

The service and the quality, I will leave it at that. I am very satisfied.

T.G.C.

VERIFIED Marin County Sidewall Co. CUSTOMER

20 of 94

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do high quality work, and there is not a job that is too big or too small for them. They do all of the work for me. If they were bad, I would say it.

I would give them a '10+'. The quality of the work and the quality of the materials that they use

Read All 94 Survey Responses at Ratings View