Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
November 2005
We declare that Marble City Company, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #775
(650) 395-7909
611 Taylor Way, Suite 6
San Carlos, CA 94070
A recent kitchen project by Marble City Company

Marble City Company, Inc. fabricates the newest materials on the market. The company encourages customers to bring their projects and ideas to its showroom so its experts can guide them through an extensive collection of products made by major manufacturers such as Caesarstone, Silestone, Cambria, and Zodiaq. “We also have the new ‘sintered’ stone category represented by Neolith and Dekton, as well as LEED Certified materials such as ECO by Cosentino and many others that use recycled materials,” says owner Andrei Gourji. “Whatever design needs a customer has, we can meet them.”

Marble City Company also has a wall of classic natural stone examples to give customers the best possible options for all categories. “We can help each customer find the best material for their project at the best possible price and availability,” says Mr. Gourji. “We know which materials come in larger sizes, which permit islands to have no seams and which will coordinate with cabinetry. Potential customers can learn more at www.marblecityca.com. We look forward to assisting them in the success of their projects.” 

Company Philosophy

“We work very closely with our customers through the entire process, from choosing stone products to installing them in their homes. They can always reach us to ask questions, and we promptly return calls and address any problems. Our goal is to provide the best possible service, and our strong sense of responsibility and field knowledge and experience help us achieve that goal.”

Serving the Entire San Francisco Bay Area including Daly City, San Mateo, Redwood City, San Bruno, Pacifica, Belmont and East Palo Alto.

Custom Design
Kitchen Countertops
Bathroom Vanities and Showers
Fireplace Hearths and Surrounds
Exterior BBQ Counters and Firepits
Commercial Food Service
Natural, Quartz and Sintered Stone

CaesarStone
CaesarStone
Neolith & Dekton
SileStone
SileStone

Comparative Summary

Marble and granite companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Marble City Company, Inc. distinguishes itself from its competitors by offering a product variation rarely seen in the marble and granite industry....

Frequently Asked Questions

Q: What is granite? What is its normal application?
A: "Granite and granite-like stones are formed of very hard minerals such as quartz, feldspar and mica. Granite is ideal for kitchen countertops, because its polish is resistant to scratching and acids such as citrus and vinegar. It’s also commo...
Q: Can granite countertops be damaged?
A: "Granite countertops are more resistant to damage than most other materials, but like any solid surface, high-impact blows can harm them. Because of its crystalline structure, granite can chip if struck by sharp, hard objects. Unsealed granit...
Q: Can I cut on my granite countertop?
A: "Yes. However, granite is harder than most knife blades and will dull them quickly if you use the countertop as a cutting surface. Also, if you don’t seal your countertop at least once a year (every 90 days for heavy usage), you could potenti...

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Industry Info

Use caution and common sense when cleaning your natural stone surfaces.
“As a general rule, never use anything you wouldn’t normally use on your hands,” says Andrei Gourji, co-owner of Marble City Company, Inc. in San Carlos. “Don’t use powdered cleansers or abrasive pads to clean stone. Even ‘soft scrub’ cleaners...
Findings based on statistically reliable research from 202 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
91%
n = 202

Diamond Certified Qualification

Based on 202 customer surveys, we declare
Marble City Company, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 775
Continuously qualified since November 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Jenne Verified Customer Name
"How easy it was to get along with them"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Marble City Company, Inc.
611 Taylor Way, Suite 6
San Carlos, CA 94070
(650) 395-7909
(650) 802-0189 fax
DCID6508028189

Mon – Fri: 8am – 5pm

Serving the Entire San Francisco Bay Area including Daly City, San Mateo, Redwood City, San Bruno, Pacifica, Belmont and East Palo Alto.

Andrei Gourji, Owner
21
10
864521
Liability Insurance, Workers' Compensation
2002
Custom Design; Kitchen Countertops; Bathroom Vanities and Showers; Fireplace Hearths and Surrounds; Exterior BBQ Counters and Firepits; Commercial Food Service; Natural, Quartz and Sintered Stone
CaesarStone, Neolith & Dekton, SileStone
400
Commercial, Government, Residential
5-Year Warranty
San Mateo Marble & Granite

Photo & Video Gallery

Survey Responses For

Marble City Company, Inc.

Marble City Company, Inc.: Average 8.8 out of 10 based on 202 unique customer surveys of customer satisfaction.
Jenne Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good selection and helpful people"

"How easy it was to get along with them"

Keith K. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional and I would absolutely use them again. Even the designers were good and gave us ideas which we hadn't considered previously. I recommended them to a friend, who also had a fantastic experience with them."

"They kept to their schedule."

Leo Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The company is very professional, very efficient, the prices are very competitive, and I like that the technology they use is always cutting edge."

"Information, efficiency, knowledge, and experience"

Lisa R. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were local, they had a great selection, and their prices were good."

"They were actually pretty quick as far as the turnaround time from start to finish."

Rob Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great service and a great product"

"They were reliable, on time, and their prices were competitive. I was totally satisfied with them."

Frances Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've already told others about them and they've gone to Marble City. We told them what a great job they did and how the work was done on time."

"The whole process was good. We were perfectly satisfied with them."

Sergio Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have very nice, quality materials, and I like their store. I would recommend them. I have a friend who is going to be remodeling his bathroom, and I just put together the information to give to him about Marble City."

"The personal attention and the quality of the materials are very good. You can't ask for more than that."

Brett C. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came on time, they were quick in the installation, knowledgeable about their industry and the materials, and were experienced in installation. "

"Everything turned out nicely and still looks great so we were satisfied."

Nancy O. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We have used them twice before. They were great at everything and very courteous. They met all their obligations and did a great job. "

"I liked their promptness and quality of work. They have good selections and prices. It was very nice having them help us again. "

Jeff C. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have already recommended them to others. We liked the job they did for us a lot. They are nice people with good products and installation services."

"I liked that they had such a variety of fixed stone in their stock. This meant we could pick out what we wanted and did not have to wait for it to have to be ordered. They already had what we wanted and just had to arrange for the installation. "

Jim B. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They carry a nice selection of stoneware products and materials which they let me buy from them. I did the installation myself. I was pleased with the quality of the materials I purchased."

"I liked that they did what I asked and let me buy the materials from them and then I arranged my own installation."

Jim C. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like dealing with professionals and everyone in this company knew their jobs and were good at what they did. The process went smoothly because they all were so nice and pleasant to deal with and the company carries a nice selection of high quality materials and has good installers."

"I liked that I did not encounter any problems with the installation of what I had purchased. "

Jim H. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They offer good personal service and they know what they are doing. I had a good experience with them."

"I liked that it wasn't a difficult job and everything went smoothly from start to finish. "

Judy A. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very nice people. My daughter had used them and was very happy with them too. Their products are excellent and their installers are very skilled and experienced."

"I liked that their customer service was terrific and that they backed up what they sold."

Mrs. R. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did quality work on the kitchen counters of the apartments the family owns. Their work was very good and went quickly and was done professionally. I would recommend them to others and we plan to use them again when we renovate other apartments too. "

"They made it very easy for us. They let us choose among the different products and showed us the different finishes and settings that were available, so we could get a sense of what the finished product looked like. The work was done very professionally and looked great when they were done. "

Martin S. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The people working there were very nice and provided excellent customer service. They were good listeners and problem solvers. They treated us very nicely and had a variety of nice products and materials to choose from. We were very satisfied with the quality of the work and what they did for us to make it a nice experience. "

"I liked that everything turned out so well and that we did not run into any problems along the way. "

Miguel Q. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"This is an organized professional company with nice informative and helpful salespersons who really want to do a good job and help their customers. They had a nice selection of different stone products and the whole process of our remodeling went very well because they did such a good job."

"I really liked the variety of stones we were able to choose from. That part was a lot of fun as well as interesting. I learned a lot about stoneware. "

Nathalie N. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good company because they listen to you, pay attention to what the customer wants, and they get it right the first time. Everyone knows their job and does it. "

"I liked that they were such an experienced company. The job was finished two days early because they were so competent, skilled and businesslike. "

Randy K. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, easy to find, and they picked up the slab and returned what was left over which made it easy and very convenient and nice for us. "

"I liked their showroom and they let us see them cut the marble and see what they were doing in the back which was very interesting and informative to watch. "

Pat K. Verified Marble City Company, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their employees were very friendly and very helpful to us about everything. We had never done this before, so they walked us through this and taught us a lot so we could decide what we wanted and we selected granite as our stone. "

"I liked that they were willing to spend the time answering my questions and concerns. I wanted to know how well this stone would work with children, which was what I needed to know. "