Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
February 2011
We declare that Magallanes Automotive HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1716
(510) 692-9938
221 6th Street
Richmond, CA 94801
Isidro Magallanes, Manager

Magallanes Automotive is an independent, family-owned and operated automotive repair shop that offers comprehensive repair services for all types of domestic and imported vehicles at its Richmond facility. The company handles every aspect of mechanical repairs, including brakes, tires, suspension, steering, cooling systems, engines, transmissions, air conditioning and heating, as well as electrical services and emissions repairs.

Manager Isidro Magallanes says Magallanes Automotive employs responsible technicians who have been loyal to the company for many years. “Each of our technicians attends classes to stay up-to-date on the newest technology and repair methods. We’re motivated to perform repairs the right way. Customers trust us because our technicians are ASE Certified, we’re a STAR Certified Smog Station and AAA-approved facility, and we’ve been in business at the same location for the past 37 years.”

Mr. Magallanes believes customers benefit greatly from Magallanes Automotive’s good business relationships with both original equipment manufacturers and aftermarket suppliers. As a result, the company is able to offer its customers quality, guaranteed parts at the best prices for their budgets. “We also offer courtesy local shuttle service, road assistance service, bilingual (Spanish) service, a nationwide repair warranty (1 year/12,000 miles) and interest-free financing for six months on approved credit,” adds Mr. Magallanes. 

Company Philosophy

“We strive to provide high-quality work for our customers. Our skilled technicians repair vehicles correctly the first time. We take pride in being able to solve even the most complex problems. We use our industry knowledge and skills to ensure every customer is completely satisfied.” 

Serving Contra Costa County including Concord, Richmond, Antioch, Walnut Creek, Pittsburg, San Ramon, Danville, Brentwood and Martinez.

Automotive Repair & Maintenance:
Electrical Repair
Suspension & Steering Work
Emissions Repair
A/C & Heating Systems
Brakes, Engines
Transmissions
Cooling System
Domestic & Most Import Vehicles

ACDelco
Unocal 76

Comparative Summary

Auto repair shops are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Magallanes Automotive distinguishes itself by providing a higher level of customer service before, during and after its repairs. “We speak directly with our...

Frequently Asked Questions

Q: How soon will my vehicle be ready?
A: "That depends on what work needs to be done. After we perform a diagnostic, we’ll give you an accurate estimate on how long your repairs will take to complete."
Q: Do you use OEM (original equipment manufacturer) parts?
A: "We use both OEM parts and aftermarket parts that are of the same quality as OEM parts. Due to our good relationships with OEM product manufacturers and aftermarket suppliers, we’re able to offer our customers original parts, good warranties...
Q: Why do the same parts cost more at your shop than they do from a parts supplier?
A: "Auto parts stores are just distributors; they don’t do repairs. We offer to sell the parts, but we also guarantee the parts and labor."

Map

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Industry Info

Take simple steps to help extend the life of a new vehicle.
A new automobile is likely one of the biggest financial investments you’ll ever make, so it’s important to periodically take general maintenance steps that are designed to prolong automotive life and improve overall efficiency. To get the most value...
Findings based on statistically reliable research from 194 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 194

Diamond Certified Qualification

Based on 194 customer surveys, we declare
Magallanes Automotive
has passed all rating steps and has earned
The Diamond Certified Award
No. 1716
Continuously qualified since February 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

A.W. Verified Customer Name
"I like their quickness when it comes to getting me an appointment."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Magallanes Automotive
221 6th Street
Richmond, CA 94801
(510) 692-9938
(510) 235-6216 fax
DCID5102356202

Mon – Fri: 8am – 6:30pm
Sat: 8am – 5:30pm

Serving Contra Costa County including Concord, Richmond, Antioch, Walnut Creek, Pittsburg, San Ramon, Danville, Brentwood and Martinez.

Isidro Magallanes, Manager
21
7
AAA-Approved, ASE Certified, CA STAR Test & Repair Smog Station
220941
Liability Insurance, Workers' Compensation
AAA Approved, Automotive Service Association (ASA), Better Business Bureau, Gold Shield Repair Station
1978
Automotive Repair and Maintenance: Electrical Repair, Emissions Repair, Suspension and Steering Work, A/C and Heating Systems, Brakes, Engines, Transmissions, Cooling Systems, Domestic and Most Import Vehicles
ACDelco, Unocal 76
3,100
Commercial and Company Vehicles, Individual
1-Year/12K-Mile Warranty on Most Repairs, Some Repairs Guaranteed for 3 Years or 100K Miles
CarCareONE, Six Months No Interest and No Annual Fees

Photo & Video Gallery

Survey Responses For

Magallanes Automotive

Magallanes Automotive: Average 9 out of 10 based on 194 unique customer surveys of customer satisfaction.
A.W. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very helpful. They always try squeeze me in for an appointment, even if it's at the last minute."

"I like their quickness when it comes to getting me an appointment."

F.V.L. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a family-owned business. They're reputable, honest, and trustworthy."

"They have a very personal service. I don't feel like I'm a monetary amount in their eyes."

M.P. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is affordable, high quality work, and a quick turnaround."

"A big part of it for me was convenience, I used them both for work and personally."

Albert F. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do excellent work."

"Whenever they have a job, they do it efficiently and according to the code."

Anna M. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're fair, honest, and ethical."

"They didn't talk down to me. Actually, AAA recommended for me to go there 12 years ago. They do all of my oil changes and smog checks regularly."

Anthony C. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable, they do the work on time, and they're honest."

"For me, it's convenient to go there. They're within walking distance from my house. I'm very satisfied with the service I've received from them."

Arthur I. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My car is really old and beat-up, to say it's seen better days would be an understatement. Javier knows what he's doing, and I trust that he'll take care of the problems accordingly. He's a professional man and very meticulous in his work."

"He's skilled, and his crew is honest."

Cal H. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them to most of my friends."

"They seem to know what they're doing."

Ms. M. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The thing I really like is the fact that they have financing available if you qualify. When I don't have the cash in full to pay them off, they have a pretty sweet credit option for 6 months with 0% interest if paid within that time."

"They have been in the business for quite a long time. I know they won't cheat us. "

Jayden H. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're upfront, professional, and they do excellent work. It's very easy to schedule an appointment."

"I trust them. They have never upsold me. They do the work quickly and efficiently."

Cesar L. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you're in need of a mechanic, I would recommend Magallanes Automotive. They're honest, responsive, and reliable. I have been using them for about 6 years now, and I can't recall any issues with their service or work in general."

"They're honest, and they explain the things I need to know. They tell me the repairs that need to be done from highest priority to lowest priority."

Craig G. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Just that they should use them"

"They're a local business. They're straightforward and competent."

Davis A. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were a family-owned business, they seem to be honest, and they do much higher quality work than any other dealership I've ever been to."

"The fact that they do good work and how I know I won't get overcharged for any services they perform"

Donald S. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very upfront with the work that is necessary, and the price is very reasonable."

"I live close by, so they drive me home and pick me up while they are working on my car."

Bobbie F. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very wonderful people to seniors, and they go out of their way to help you. They give you senior and AAA discounts. They are very good. They know me by my first name. They are able to speak Spanish with my husband. They treat my husband with respect. They are just wonderful, and I can't say enough."

"They treat me with respect and dignity as I am senior citizen. My husband has Alzheimer's, and they treat him with respect as well. I get cards from them, and I pass them out. They go beyond the call of duty. I would highly recommend them."

Jack M. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good shop."

"Honest, fair, and quality work"

James T. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're customer-oriented, and they always make themselves available, even in an emergency situation."

"They have a quick turnaround time in getting my car repaired, and they completely know what they're doing. They're all over the map with the services that they provide. They do things from oil changes, replacing an engine, to lowering a car if that's your style. I know my car is safe when they have it at their place overnight or just for the day."

Ms. C. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think Javier is a very fair man. He treats every single customer with the same amount of respect you'd think he gives his mother."

"He's very friendly and honest. I've been a customer for around 30 years or so."

Jesse H. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest, and they do very good work."

"They are pretty honest about everything. They do pretty good work."

Joan Y. Verified Magallanes Automotive Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest."

"They give good service. I am an older person, and they drive me home if necessary."