Diamond Certified Company Report

Love Your Floors

Diamond Certified Company Report

Love Your Floors

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i

Bob D.

VERIFIED Love Your Floors CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They performed amazingly. The quality of work was really good. I would recommend people to look into them without a doubt.

I think the craftsmanship was the best thing.

Kari E.

VERIFIED Love Your Floors CUSTOMER

2 of 200

Quality 9
9 10
Loyalty Yes
CRITIQUE

They have excellent attention to detail.

They came on time, they were hardworking, professional, and they were polite.

Mary R.

VERIFIED Love Your Floors CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very conscientious. He did a beautiful job. When I call, he is very personable. He comes on time. I recommended him to quite a few people.

Read All 200 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Love Your Floors provides a variety of surface cleaning and restoration services for customers throughout Santa Clara County. In addition to cleaning carpet, upholstery and area rugs, the company handles stone, tile and grout; pressure washing; marble restoration; and concrete polishing. For the convenience of its clients, it offers free deep cleaning services with all regular carpet cleaning jobs as well as what it feels is one of the fastest dry times in the industry. 

Owner Albert Lazo owned a national floor care franchise before establishing Love Your Floors. Mr. Lazo says the two most important factors of his company’s success are skill and excellent customer service. “My wife, Maureen, and I have spent our adult lives working in the customer service industry. We understand how important it is to communicate with our clients, get a clear idea of what they’re looking for and contact them after the job is completed to make sure they’re happy with the work.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Love Your Floors

COMPANY CONTACT
Service AREA

Santa Clara County
Milpitas
San Jose
Sunnyvale
Santa Clara
Mountain View
Palo Alto
Cupertino
Los Altos
Gilroy.

Get Directions
SERVICES PERFORMED

Carpet Cleaning
Upholstery Cleaning
Area Rug Cleaning
Stone, Tile & Grout Cleaning
Sealing
Grout Repair
Re-Caulking Services
Marble Restoration
Concrete Polishing
Pressure Washing

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Love Your Floors

Company Profile

Love Your Floors provides a variety of surface cleaning and restoration services for customers throughout Santa Clara County. In addition to cleaning carpet, upholstery and area rugs, the company handles stone, tile and grout; pressure washing; marble restoration; and concrete polishing. For the convenience of its clients, it offers free deep cleaning services with all regular carpet cleaning jobs as well as what it feels is one of the fastest dry times in the industry. 

Owner Albert Lazo owned a national floor care franchise before establishing Love Your Floors. Mr. Lazo says the two most important factors of his company’s success are skill and excellent customer service. “My wife, Maureen, and I have spent our adult lives working in the customer service industry. We understand how important it is to communicate with our clients, get a clear idea of what they’re looking for and contact them after the job is completed to make sure they’re happy with the work.”

Read moreRead Less
Company Philosophy

"We give our customers good, honest service at a fair price. We don't want to serve our customers just once–we want to build lasting relationships with them. Our goal is for every customer to be completely satisfied with our work and trust us to provide excellent service. We want our first interaction with them to be the beginning of a great relationship."

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for carpet and upholstery cleaning companies that have earned the prestigious Diamond Certified award. For Love Your Floors, the ability to achieve and maintain high levels of customer satisfaction is the primary reason it’s been able to stay in business and thrive. “Customer satisfaction is very important to our success,” confirms owner Albert Lazo. “Without repeat customers, referrals and word of mouth, we wouldn’t be able to do business, so we always make sure each client is completely satisfied with our work.”

Love Your Floors has been cleaning and repairing all types of floor surfaces for custom¬ers throughout Santa Clara County since 2004. In addition to cleaning carpet, upholstery, area rugs, grout, and tile and stone, the company handles marble restorations, concrete polishing, hot water extractions, steam cleaning and more. For the convenience of its clients, it offers free deep clean-ing services with all regular carpet cleaning jobs.

Unlike larger carpet and upholstery cleaning companies that emphasize the importance of workload volume over client interaction, Love Your Floors’ small size allows it to offer highly personalized service to every customer–an approach Mr. Lazo credits for his company’s positive referral rate and loyal clientele base. “Our small size also means we don’t need to work with subcontractors, so our clients only have to deal with one company throughout the whole process,” he adds. Another distinctive feature of Love Your Floors is its comprehensive approach to quality control, which extends to every job and begins with Mr. Lazo himself. “Before we start a job, I do a complete walkthrough to make sure I can deliver on the customer’s expectations,” he explains. “For example, if it’s a carpet cleaning job and I see certain spots that I know won’t come out, I’ll tell the client beforehand. We’re experts at making old material look as new as possible, but sometimes we can only work with what we have, so we’re honest with our customers about what we can and can’t do.”

Read moreRead Less
Industry Info

Carpet quickly absorbs all types of odor, whether it comes from pet accidents, food spills or even lingering household smells. These odors get absorbed into the fibers of your carpet, which means they typically don’t go away on their own—but that doesn’t mean they can’t be safely removed. To eliminate unpleasant odors from your carpet, consider the following tips:

Baking soda
Baking soda is a natural odor absorbent and mild cleaning element, which makes it ideal for deodorizing carpeted floors. Sprinkle the baking soda over your carpeting until the entire affected area is lightly coated. Let it sit overnight—the baking soda will absorb the moisture and odor. In the morning, vacuum the carpet to remove the baking soda.

White vinegar
White vinegar is similar to baking soda in its deodorizing abilities, but it also adds a disinfecting element that kills any odor-causing bacteria. Pour about 2 cups of white vinegar into a spray bottle and lightly mist the entire room. Let the carpet air dry, which should take a couple of hours. After the vinegar smell dissipates, the original odor should be gone as well. Repeat as needed if any odor remains.

Lemon
The acidity in lemon juice is more than enough to take care of unpleasant carpet odor. Mix some fresh lemon juice with a little water and apply it to the affected areas. Scrub the solution with a piece of cloth and rinse with soapy water. Make sure the carpet is completely dry after rinsing.

Mild detergent
Gently rub some mild detergent into your carpet and point a room fan directly at the affected area to help it dry quickly and thoroughly. Remember not to use too much water—it’ll soak into the carpet pad and create unpleasant odors of its own.

Foam cleaners
Use foam cleaners to deal with persistent or overwhelming carpet odors. Spray the cleaner evenly over the carpet and allow it to soak. Once it has dried and turned into a powder, use a vacuum to remove the residue.

Read moreRead Less
Frequently Asked Questions

Q: What type of method do you use to clean carpets?

A: We clean most carpets using a hot water extraction method (also known as steam cleaning), but we also use a low-moisture method for a lot of commercial jobs.

Q: Do you charge by the room or by the hour?

A: We charge by the room, which allows us to give you an accurate price estimate when you call to set up an appointment.

Q: Can you Scotchgard my carpet? Is it even necessary?

A: We can work with Scotchgard, and yes, it does help in some instances. Basically, it prevents dirt from embedding in the carpet fibers, which makes vacuuming more effective. Also, a Scotchgarded carpet gives you some extra time to clean up a spill before it’s absorbed.

Q: What’s the best way to maintain my concrete?

A: Sweep it often (especially if it’s polished) and clean it with a neutral pH cleaning product as often as necessary. Also, make sure you don’t put any abrasives on your concrete—they can scratch the surface.

Q: I think my bathroom shower and countertop need to be re-grouted. Can you handle that?

A: Absolutely. We have the tools and knowledge to take any area that has unsanded, cracking grout—usually bathroom showers, floors and countertops—and re-grout it to look like new.

Q: How often should I have my upholstery cleaned?

A: We recommend having your most-used upholstery cleaned at least once a year.

Read moreRead Less

SELECTED PHOTOS FROM Love Your Floors

View Comments
Shares
Love Your Floors WEBSITE AND EXTERNAL FEED
  • Love Your Floors SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Love Your Floors
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i
Love Your Floors : Average 9.5 out of 10 based on 200 unique customer surveys of customer satisfaction.

Bob D.

VERIFIED Love Your Floors CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They performed amazingly. The quality of work was really good. I would recommend people to look into them without a doubt.

I think the craftsmanship was the best thing.

Hui K.

VERIFIED Love Your Floors CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

We absolutely love this company. I would tell others that they are very compliant to when you need them. They arrive on time and help move furniture. We have used them about ten times now.

All of the above, easy to set an appointment and helped us a lot to prepare for the job. They go along with a time that works best for you. The fees are reasonable.

Gustavo P.

VERIFIED Love Your Floors CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great.

They were good.

Baumann B.

VERIFIED Love Your Floors CUSTOMER

4 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have been using Albert for about 15 years. He is a terrific guy, he is honest and does amazing work.

Hard to say, he does amazing work. That is what I love the most.

Jennifer S.

VERIFIED Love Your Floors CUSTOMER

5 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Albert is always on time, he is very honest, and pretty accurate with his appraisals. I think people should at least give him a call and speak with him.

I like the consultative approach he has. He is more about usage than the money he will make. The quality of work is also high.

Karen H.

VERIFIED Love Your Floors CUSTOMER

6 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great prices and a great service.

I liked that they were professional and prompt.

Roger P.

VERIFIED Love Your Floors CUSTOMER

7 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were a solid company, very reliable. We have used them twice prior to our most recent job.

Everything

Lori Y.

VERIFIED Love Your Floors CUSTOMER

8 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, friendly, very quick, and do a good job. One thing I don't like, is scheduling. We have had to call others out sometimes for emergency spills and what not, which never come out as well as the work they do.

I think the fact that he is friendly, courteous, and careful of the dog. He is also really great with my special needs son.

Antoinette D.

VERIFIED Love Your Floors CUSTOMER

9 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Every time I use them, they have been friendly and professional. They also do a good job.

That he does a quality job

Candy F.

VERIFIED Love Your Floors CUSTOMER

10 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were personable, on time, and provided a good service.

I guess how professional they were.

Crystal K.

VERIFIED Love Your Floors CUSTOMER

11 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love this company, the owner is amazing. They are super knowledgeable.

I think they are overall great.

Jean K.

VERIFIED Love Your Floors CUSTOMER

12 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they were on time, professional, and flexible with changes.

I really appreciated them being on time. I've dealt with a lot of contractors in the past and these guys were fantastic.

Amber W.

VERIFIED Love Your Floors CUSTOMER

13 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great, very friendly.

I've been using them for years, so they are very reliable. They are like family.

Roberta B.

VERIFIED Love Your Floors CUSTOMER

14 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell others that they are very reliable and honest, great quality work.

They also clean material and do smaller things other than just a whole area of floor.

Maureen C.

VERIFIED Love Your Floors CUSTOMER

15 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do everything they say, they have good follow-through, and do a very good job.

They were able to get the spots out that I was having issues with.

Eileen S.

VERIFIED Love Your Floors CUSTOMER

16 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are excellent, professional, polite, and hardworking.

They finished the job ahead of time.

Donna C.

VERIFIED Love Your Floors CUSTOMER

17 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very pleasant to work with, there is no over rate charges, they are extremely prompt, and if they can't make it they will call to let you know. They always call with a reminder, really good customer service. It was a really great experience working with them. I have been using them for about four or five years and I know about five other people who use them as well.

Really thorough, they pick up things for you, help move furniture, and they are just one of the better companies I have worked for.

John F.

VERIFIED Love Your Floors CUSTOMER

18 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're very good at what they do. I had no problems.

They were willing to do what I wanted. They stuck to the job, they listened to me, and they provided a ton of suggestions.

Becky S.

VERIFIED Love Your Floors CUSTOMER

19 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They cleaned up and disposed of all the excess materials during the installation, a very nice company with high integrity.

The quality of the work, they were punctual and did an excellent job. They definitely went the extra mile.

Barbara B.

VERIFIED Love Your Floors CUSTOMER

20 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really nice job cleaning the carpets in my house. I'd recommend them.

They're thorough, efficient, and hardworking. I'm satisfied.

Read All 200 Survey Responses at Ratings View