Independently Rated Highest in Quality
S e c o n d
Consecutive Year
Originally Earned:
January 2016
We declare that Laural Landscapes, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2316
(925) 350-6444

Laural Roaldson is Chief Organic Officer of Laural Landscapes.

Laural Landscapes, Inc. provides landscape design, installation, and maintenance services for residential and commercial clients in Contra Costa and Alameda Counties. The company’s wide-ranging capabilities include everything from aesthetic pruning and seasonal planting to irrigation analysis and rainwater harvesting, and owner Laural Roaldson can also accompany customers to local nurseries and rock yards and help them choose plants and boulders that are best suited for their landscapes.

Ms. Roaldson says her deep connection to the natural world allows her to create detail-rich landscapes that fulfill her clients’ needs while maintaining a balance with the environment. “I don’t impose my views on our customers—I listen closely to their ideas and help them bring those visions to their landscapes. Ultimately, my goal is to design each garden space based on who the client is and who they want to be in the world.”

Laural Landscapes exclusively uses organic procedures and products that are designed to attract and sustain wildlife pollinators like bees and butterflies, which Ms. Roaldson says gives customers extra peace of mind. “As ‘wildlife gardeners,’ our mission is to optimize the health of everything in our clients’ environments. They know we’re going to provide solutions that benefit their landscapes for the long term.”

Company Philosophy

“Our goal on every project is to create a space of health and oneness—not just for the land, but for the people who live there as well. We strive to balance each client’s environment by creating a landscape design that maximizes their use and enjoyment of their space.”

Serving Contra Costa County

Landscape Design, Installation and Maintenance
Aesthetic Pruning
Wildlife Gardening
Decks and Pergolas
Pathways and Patios of Flagstone, Brick, Paver, and Decomposed Granite
Rainwater Gardens and Harvesting
Seasonal Planting
Irrigation Analysis, Repairs and Installation
Mulching

Dr. Earth
Lilly Miller
Rincon-Vitova Insectaries
Vortex Tea

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for landscape contractors that have earned the prestigious Diamond Certified award. For Laural Landscapes, Inc., the best way to ensure customer satisfaction is to cultivate positive, long-lasting relationships with its clientele. “The way we treat our customers really sets us apart,...

Frequently Asked Questions

Q: Do you use weed block to control weeds?
A: "No. Weed block isn’t a good long-term solution—it starts disintegrating within two years, at which point you have to deal with weeds and the residual plastic. Instead, we recommend sheet mulching once a year, which is a more natu...
Q: Can you help me select plants that are safe for my kids and/or pets?
A: "Yes, we’ll avoid installing any plants that could be toxic to children or animals if ingested. If you want a certain plant that’s been deemed unsafe, we can help you find a comparable variety that doesn’t pose a risk....
Q: Can you work with my existing plants?
A: "Absolutely. Working with existing plants is a great way to save money on your landscaping project. If necessary, we can relocate plants to other areas of your yard to fit the new design.  "

Industry Info

When it comes to fertilizing the plants on your property, consider the benefits of going organic.
There are plenty of commercial chemical products available for enhancing the growth of plants and trees, but according to Laural Roaldson, owner of Laural Landscapes, Inc. in Walnut Creek, using such means can lead to unwanted complications. “...
Findings based on statistically reliable research from 11 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
82%
n = 11

Diamond Certified Qualification

Based on 11 customer surveys, we declare
Laural Landscapes, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2316
Continuously qualified since January 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Audrey F. Verified Customer Name
"I really liked her, and I would work with her again."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Laural Landscapes, Inc.
(925) 350-6444
DCID9253325166

Mon – Fri: 8:30am – 5pm

Serving Contra Costa County

Laural Roaldson, Owner
29
6
Bay-Friendly Qualified Gardener & Landscaper, Certified Green Business (Bay Area Green Business Program)
813304
Liability Insurance, Workers' Compensation
Better Business Bureau, Business Network International (BNI) San Francisco Bay
Bronze Medal San Francisco Flower & Garden Show (2006)
1988
Landscape Design, Installation and Maintenance; Aesthetic Pruning; Wildlife Gardening; Decks and Pergolas; Pathways and Patios of Flagstone, Brick, Paver, and Decomposed Granite; Rainwater Gardens and Harvesting; Seasonal Planting; Irrigation Analysis, Repairs and Installation; Mulching
Dr. Earth, Lilly Miller, Rincon-Vitova Insectaries, Vortex Tea
Commercial, Residential
Written 2-Week Warranty on Plants, Written 2-Year Warranty on Irrigation Systems

Photo & Video Gallery

Survey Responses For

Laural Landscapes, Inc.

Laural Landscapes, Inc.: Average 9 out of 10 based on 11 unique customer surveys of customer satisfaction.
Audrey F. Verified Laural Landscapes, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I liked Laural. She was conscientious about the environment, and I liked her energy and everything about her. Her focus was really good in terms of Green gardening."

"I really liked her, and I would work with her again."

David P. Verified Laural Landscapes, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"She is knowledgeable, helpful, and enthusiastic."

"She has a good sense of design."

Evelyn K. Verified Laural Landscapes, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job, and they cleaned up. It looks good, and they finished it in the time they said they would."

"They came when they said they would, and they did what they said they would do. They cleaned up, and it was a nice, neat job."

Judy H. Verified Laural Landscapes, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They give good service, and they know what they are doing as far as taking care of plants."

"Her thorough knowledge"

Josh A. Verified Laural Landscapes, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Laural is very honest and does her best to satisfy what it is the customer is looking for."

"She got the job done in a timely manner."

Michelle C. Verified Laural Landscapes, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Her crew is just the nicest, most polite, and cleanest guys. They are so friendly, and Laural knows that. I love them all."

"How she worked with me. I sort of knew what I wanted, but I didn't know how to make it happen. She took my ideas and ran with them."

Randy C. Verified Laural Landscapes, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They understand the difference between native California plants and weeds."

"They are pleasant and easy to work with."

Gregorio R. Verified Laural Landscapes, Inc. Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:

"I probably wouldn't tell a friend. I had a repair job done, not a landscape job."

"I think Laural is wonderful."

Jeff I. Verified Laural Landscapes, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"She is good, and she has comprehensive knowledge. She is responsive to communications."

"Her responsiveness"

Amy S. Verified Laural Landscapes, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"Laural is very warm, very friendly, and always willing to work within my budget."

"I like Laural, the owner. She's personable."

Jackson V. Verified Laural Landscapes, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"She does not do good quality for the amount of money she charges. She is not so amazing to justify the amount of money she charges."

"The lady is knowledgeable."