Diamond Certified Company Report

Koss Collision Center

Diamond Certified Company Report

Koss Collision Center

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i

Brad C.

VERIFIED Koss Collision Center CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would very highly recommend them, especially if someone had a Volvo since Don was in charge of a Volvo body shop.

I liked the overall quality on everything, even down to some spare touch-up paint that Don found from 1981.

Gabriel C.

VERIFIED Koss Collision Center CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have friendly service and it was done when they said it would be done.

They were transparent in the whole transaction and they didn't seem like they were ripping me off.

Patrick A.

VERIFIED Koss Collision Center CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's the only place I go.

They are professional over the phone, in person, and during the estimate process.

Read All 275 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Don (L) and Bob Koss, Owners

Koss Collision Center provides auto body repair and paint matching services for Santa Clara and Santa Cruz County drivers. The company uses the repair industry’s latest equipment and technology to return post-accident vehicles to their pre-accident states. It’s also one of the few local shops to use Sikkens brand paint, which is only available to businesses with qualified technicians and specific equipment.

Owners Don and Bob Koss started Koss Collision Center in 2004. The brothers have decades of combined experience in the auto body industry, and they share a common goal of keeping customers happy through maintaining quality and professionalism in all aspects of their business.

Koss Collision Center stands behind its work with labor warranties that last for as long as customers own their vehicles. Its staff can help customers navigate the insurance claims process, pick up and deliver cars, and assist with rental car arrangements. The Koss brothers say their shop projects a friendly, relaxed atmosphere that puts people at ease during an otherwise stressful time.

Koss Collision Center is also a Certified Bay Area Green Business, which means it has met the Bay Area Green Business Program’s high standards for energy and water conservation, waste minimization, and pollution prevention. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Koss Collision Center

COMPANY CONTACT
Locations

Santa Clara County
Santa Cruz County

Get Directions
SERVICES PERFORMED

Complete Auto Repair
Major Collision Repair
Restorations
Touch-Ups
Detailing

BRANDS Supported
  • Sikkens

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Koss Collision Center

Company Profile

Koss Collision Center provides auto body repair and paint matching services for Santa Clara and Santa Cruz County drivers. The company uses the repair industry’s latest equipment and technology to return post-accident vehicles to their pre-accident states. It’s also one of the few local shops to use Sikkens brand paint, which is only available to businesses with qualified technicians and specific equipment.

Owners Don and Bob Koss started Koss Collision Center in 2004. The brothers have decades of combined experience in the auto body industry, and they share a common goal of keeping customers happy through maintaining quality and professionalism in all aspects of their business.

Koss Collision Center stands behind its work with labor warranties that last for as long as customers own their vehicles. Its staff can help customers navigate the insurance claims process, pick up and deliver cars, and assist with rental car arrangements. The Koss brothers say their shop projects a friendly, relaxed atmosphere that puts people at ease during an otherwise stressful time.

Koss Collision Center is also a Certified Bay Area Green Business, which means it has met the Bay Area Green Business Program’s high standards for energy and water conservation, waste minimization, and pollution prevention. 

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Company Philosophy

"Our reputation is indicative of our exceptional work. We pledge to uphold the standards upon which we were founded: honesty, integrity and quality service. Our customers receive prompt, competent, courteous and professional care, and we guarantee their complete satisfaction."

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Comparative Summary

When your vehicle suffers a major collision, you’ll likely want to take it to a repair shop that’ll give it all the care it deserves–a shop whose trained technicians will strive to restore it to a state that’s as close to perfection as possible. Koss Collision Center–a full-service auto repair facility–is just such a place, says co-owner Don Koss.

Known for its excellent service and reliability, the company consistently lives up to its hard-earned reputation for excellence, says Mr. Koss. He and his brother, Bob, do whatever they can to cater to their customers’ needs, including offering the convenience of extended hours and off-site estimating. If transportation is a problem, they can help with that, too. “We have rental cars brought in through Enterprise and Hertz,” says Mr. Koss. “They’ll come here and pick you up. And we’re happy to accommodate you ourselves, by giving you a ride home or picking you up when needed.”

It takes highly-qualified technicians using state-of-the-art equipment to do the complex work of repairing and restoring a vehicle that’s been involved in a collision. The professionals at Koss Collision Center are trained and certified through I-CAR, an international, nonprofit organization that focuses on providing the highest level of technical training for those in the collision industry. “It’s important to have the right equipment with the right training,” says Mr. Koss. “We’re an I-CAR Gold shop, which means our technicians have to be supplied with the right equipment to effectively do their job.”

A major concern for many customers is matching repair color with a vehicle’s original color. With its state-of-the-art computerized paint mixing system, expert color matching is an everyday occurrence at Koss Collision Center, says Mr. Ross. “We assure our customers that when they pick up their car, the paint will match,” he says. “We take a great deal of pride in color matching, and we strive to make sure the car you drive away in looks the same as it did before the collision.”

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Industry Info

“You have to feel comfortable with the shop,” says Don Koss, co-owner of Koss Collision Center. “You have to believe in the people you’re working with and feel confident they’re going to do the job right. If you’re not comfortable with the people or the shop, it’s going to be a difficult time for everyone involved.”

Make sure you use a shop that employs trained and skilled technicians who have access to the best equipment. Some shops work on all makes and models of cars, and some specialize. Ask if they use genuine OEM (original equipment manufacturer) replacement parts, and make sure you authorize all repairs. Remember, you have the right to choose which body shop you want to use, so pick the one that seems best for your particular needs.

It’s always a good idea to talk to other people who’ve done business with the repair shop you’re considering. If you don’t know anyone, don’t be afraid to ask for a list of referrals. Call a few former customers and inquire about what they’ve had done on their cars and whether or not they were satisfied with the service, price and follow-up. Check to see how long the company has been in business. Do they have an established reputation?

In the case of collision repair, it’s essential you choose someone who has experience handling insurance claims. If you want to handle your insurance details yourself, consider the following advice:

• Review and understand your policy. Be aware of your rights and obligations outlined in your insurance contract.
• Your insurance company must be allowed ample time to assess the damage of your vehicle.
• You are not required by law to obtain more than one estimate.
• If an agreement can’t be reached between your insurance company and the repair shop, an independent appraiser may be called in to help resolve the conflict.

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Frequently Asked Questions

Q: Do you use quality paint?

A: Absolutely. We use Sikkins, one of the top brands in the business.

Q: Do you do paintless dent repair?

A: Yes.

Q: Do you work with all insurance companies?

A: Yes, and we have a friendly and courteous staff who will assist you in the claims process.

Q: How long does a typical repair take?

A: Each case is different, but we give you a timetable up front and then try to stick to it as best we can. If unforeseen problems should arise, we’ll call you right away. You’ll always be informed of what’s going on with your car.

Q: Do you ever offer discounts or specials?

A: Yes, we run different specials on our website and through our newsletter.

Q: Do you guarantee your work?

A: Yes. All labor is guaranteed for as long as you own your car. Parts are covered by the manufacturer’s warranty.

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SELECTED PHOTOS FROM Koss Collision Center

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Diamond Certified RATINGS ON Koss Collision Center
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i
Koss Collision Center : Average 9.6 out of 10 based on 275 unique customer surveys of customer satisfaction.

Brad C.

VERIFIED Koss Collision Center CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would very highly recommend them, especially if someone had a Volvo since Don was in charge of a Volvo body shop.

I liked the overall quality on everything, even down to some spare touch-up paint that Don found from 1981.

Gabriel C.

VERIFIED Koss Collision Center CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have friendly service and it was done when they said it would be done.

They were transparent in the whole transaction and they didn't seem like they were ripping me off.

Patrick A.

VERIFIED Koss Collision Center CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's the only place I go.

They are professional over the phone, in person, and during the estimate process.

Amanda M.

VERIFIED Koss Collision Center CUSTOMER

4 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did good work.

Don actually took the time to go over some of my concerns, and he told me exactly what they were going to do.

Hoa Q.

VERIFIED Koss Collision Center CUSTOMER

5 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a place where you don't have to worry about anything.

I've been in there a few times and I feel like I can trust them.

Michael W.

VERIFIED Koss Collision Center CUSTOMER

6 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They treat clients like they want to be treated themselves, and I've used them many times.

They keep their commitments, and they treat their clients well.

Greg C.

VERIFIED Koss Collision Center CUSTOMER

7 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are excellent, so go there. They treat you like family. I have never been to a better auto body shop.

The people and the work are both excellent.

Jared F.

VERIFIED Koss Collision Center CUSTOMER

8 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is good. I would recommend Koss Collision Center.

They got my car done quickly. They did their job, did it fast, and it was quality work.

Lynda T.

VERIFIED Koss Collision Center CUSTOMER

9 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work, they make sure it is done right, and that you're happy.

They make sure you are satisfied with the work.

Jon E.

VERIFIED Koss Collision Center CUSTOMER

10 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, honest, and they do good work.

The reasonable cost for the repairs

Xia W.

VERIFIED Koss Collision Center CUSTOMER

11 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great service.

The outcome is what I was expecting. It was exactly as estimated. It was the best service I have ever had.

Maria S.

VERIFIED Koss Collision Center CUSTOMER

12 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, the owner is good. When we picked up the car, we wanted a few things adjusted and they made that happen.

It was nearby the house and they specialize in the kind of car we have.

Kathryn W.

VERIFIED Koss Collision Center CUSTOMER

13 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fine.

They did a decent job on my car.

Marina K.

VERIFIED Koss Collision Center CUSTOMER

14 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they're good at what they do.

They were easy to communicate with.

Diane S.

VERIFIED Koss Collision Center CUSTOMER

15 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good and professional.

They're very informative and they let the customer know what is going on with the job by being responsive to questions.

Geralyn H.

VERIFIED Koss Collision Center CUSTOMER

16 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional and they did a nice job.

The people were nice.

Ernan A.

VERIFIED Koss Collision Center CUSTOMER

17 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service.

How prompt they were to handle any problems I had, they were pretty good.

Susan F.

VERIFIED Koss Collision Center CUSTOMER

18 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were thorough, professional, and the result was what I expected. It was great and I was very pleased.

The final product was the best. I couldn't even tell that anything had happened to my car.

Dawn C.

VERIFIED Koss Collision Center CUSTOMER

19 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job and they are very thorough.

They were efficient and quick.

Marisa M.

VERIFIED Koss Collision Center CUSTOMER

20 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was great.

My car's always fixed and back to normal when I go there.

Read All 275 Survey Responses at Ratings View